--- description: Review of VCC Live Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: VCC Live | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Automatic Call Distribution Systems](/directory/1694/auto-call-distribution/software) > [VCC Live](/software/42531/vcc-live) # VCC Live Canonical: https://www.softwareadvice.ie/software/42531/vcc-live Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/42531/vcc-live?page=2) > VCC Live is a cloud-based call center solution designed for call and contact centers of all sizes. The solution offers multiple contact center solutions, communication channels and other services. Key functionalities include database management, project management, user management, team management, quality management and more. VCC Live offers a telesales solution that manages telesales campaigns and telco services for organizations. Features like predictive dialer, A/B testing, mass SMS, chat and email ticketing are available. Further, customer service is offered via multiple communication channels and call blending. Local and international telco service are also offered. VCC Live Pay is used to make payments during a phone call. It helps in managing debt collection. Further, VCC Live integrates with Webhook, Database API, Javascript SDK and payment feedback applications. VCC Live provides its services on per seat per month subscription basis and support is provided via email, online guides and tutorials and over the phone. > > Verdict: Rated **4.7/5** by 27 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 27 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: VCC Live - **Location**: Budapest, Hungary - **Founded**: 1999 ## Commercial Context - **Starting Price**: US$60.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Standard: €55.00/seat/month Professional: €75.00/seat/month Multichannel: €95.00/seat/month Premium: €135.00/seat/month - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop) - **Supported Languages**: Czech, English, German, Hungarian, Italian, Polish, Russian, Ukrainian - **Available Countries**: Australia, Brazil, Canada, China, Germany, Hungary, India, Japan, Mexico, United Kingdom, United States ## Features - API - Agent Interface - Alerts/Escalation - Alerts/Notifications - Archiving & Retention - Auto-Dialer - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Centre - CRM - Call Centre Management - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Scheduling - Call Scripting - Call Transfer - Campaign Management ## Integrations (4 total) - Adobe Commerce - Salesforce Marketing Cloud - Worldpay for Enterprise - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - 24/7 (Live rep) - Chat ## Category - [Automatic Call Distribution Systems](https://www.softwareadvice.ie/directory/1694/auto-call-distribution/software) ## Related Categories - [Automatic Call Distribution Systems](https://www.softwareadvice.ie/directory/1694/auto-call-distribution/software) - [Predictive Dialer Software](https://www.softwareadvice.ie/directory/1758/predictive-dialer/software) - [Call Monitoring Software](https://www.softwareadvice.ie/directory/1811/monitoring/software) - [Call Center Scripting Software](https://www.softwareadvice.ie/directory/3441/scripting/software) - [Call Recording Software](https://www.softwareadvice.ie/directory/1718/call-recording/software) ## Alternatives 1. [Genesys Cloud CX](https://www.softwareadvice.ie/software/323407/pureconnect) — 4.3/5 (262 reviews) 2. [CXone Mpower](https://www.softwareadvice.ie/software/20067/nice-incontact-cxone-workforce) — 4.2/5 (581 reviews) 3. [Call Center Studio](https://www.softwareadvice.ie/software/70301/call-center-studio) — 4.5/5 (47 reviews) 4. [BeInContact](https://www.softwareadvice.ie/software/330047/beincontact) — 4.4/5 (14 reviews) 5. [Ringover](https://www.softwareadvice.ie/software/120988/ringover) — 4.7/5 (858 reviews) ## Reviews ### "Great flexibility to integrate with our CRM systems and quick deploy for our Home Agents." — 4.0/5 > **Tamas** | *23 April 2018* | Recommendation rating: 10.0/10 > > **Pros**: Integration possibilities, like embed browser, gave us an opportunitiy to integrate our CRM web application in to VCC. This integration provide us to deploy only VCC software at our Call Centre Agents or Home Agents. No other software (CRM) installation needed beacuse it is integrated to VCC. > > **Cons**: Call quality issues in CEE countries. Lack of Mobile device support for Supervisors and Agents as well. > > Predictive dialer increased our Outbound department effectivity by 30%. Database API, Webhooks, Embedded browser provide us an easy integration with our ERP and CRM systems. ----- ### "Contact center of the financial institution" — 5.0/5 > **Milan** | *25 October 2022* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Ease of use, intuitive user interface, lightning-fast support > > **Cons**: Setting up some functions is a bit more complicated, but technical support will always help here > > We have been using VCC Live in our company for many years and are completely satisfied with both the software itself and the technical support and handling of our requests ----- ### "VCC review" — 3.0/5 > **Amber** | *19 April 2019* | Health, Wellness & Fitness | Recommendation rating: 6.0/10 > > **Pros**: Easy to learn and use in a call center setting. > > **Cons**: Connectivity is sometimes spotty and software can freeze or crash easily. ----- ### "Excellent solution for distributed call center operations and home agents" — 4.0/5 > **Antonio** | *30 April 2018* | Recommendation rating: 10.0/10 > > **Pros**: Easy to manage even with distributed operations. Always-on. In 2 years of use we had probably less than a minute of downtime. Excellent customer support. Perfect for outbound telesales > > **Cons**: Some of the functionalities are not so immediate and/or missing. I have never used the chat or Inbound module. > > Excellent customer support and limited maintenance costs. VCC is fantastic if you are looking for a simple solution to manage your outbound operations ----- ### "Perfect call center solution, best customer care and technical support." — 5.0/5 > **Sarai** | *9 May 2018* | Recommendation rating: 10.0/10 > > **Pros**: Simple to use, you can make changes without any difficulties. This software has so many call center solutions and functionalities that I've never seen before - perfect. > > **Cons**: For Inbound projects there is one bad thing. If we make new contact and it's in database and if the same customer calls the same contact mask is open and last disposition is saved. And on sales projects there is problem if we choose success disposition and if customer calls after 1 week for info about delivery there status is changed. So agents have to be very careful to make a new contact or choose the same status. If not there are not the right results/statistics. > > Simple to install, simple to use and get perfect experience and functionality. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/42531/vcc-live?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/42531/vcc-live) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data