--- description: Review of CivicPlus Recreation Management Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: CivicPlus Recreation Management | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Facility Management Software](/directory/4310/cafm/software) > [CivicPlus Recreation Management](/software/426071/civicrec) # CivicPlus Recreation Management Canonical: https://www.softwareadvice.ie/software/426071/civicrec Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/426071/civicrec?page=2) > CivicPlus' Recreation Management solution is designed exclusively for local parks and rec departments by former parks and rec leaders. Its comprehensive activity, facility, membership, staff, volunteer, and point-of-sale features are easy for staff to update and custom-configure each season. In addition, its intuitive navigation and integrated online payment functionality make it easy for people to sign up for classes, reserve facilities, and pay for memberships online, from any device, at any time of the day or night, boosting department revenue and community engagement. With residents self-servicing their needs online, recreation staff members have more time to focus on the necessary community activity programing and park and facility maintenance initiatives, fostering positive resident interactions and improving the civic experience. Pricing is available upon request and support is extended via documentation, phone, email and other online measures. > > Verdict: Rated **4.3/5** by 47 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 47 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: CivicPlus - **Location**: Manhattan, US - **Founded**: 2007 ## Commercial Context - **Pricing model**: Usage Based - **Pricing Details**: Contact CivicPlus for pricing information - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Access Controls/Permissions - Accounting - Activity Management - Activity Tracking - Alerts/Notifications - Attendance Management - Audit Trail - Barcode/Ticket Scanning - Billing & Invoicing - Booking Management - Calendar Management - Check-in/Check-out - Child Care - Class Scheduling - Communication Management - Contract/License Management - Customer Accounts - Customer Database - Customisable Forms ## Integrations (4 total) - CardPointe - Elavon - Forte - Global Payments Integrated ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Facility Management Software](https://www.softwareadvice.ie/directory/4310/cafm/software) ## Related Categories - [Facility Management Software](https://www.softwareadvice.ie/directory/4310/cafm/software) - [Government Software](https://www.softwareadvice.ie/directory/4240/government/software) - [Camp Management Software](https://www.softwareadvice.ie/directory/4435/camp-management/software) - [Municipal Government Software](https://www.softwareadvice.ie/directory/4681/municipal/software) - [Class Registration Software](https://www.softwareadvice.ie/directory/4580/class-registration/software) ## Alternatives 1. [MyRec.com](https://www.softwareadvice.ie/software/187849/myrec-com) — 4.5/5 (166 reviews) 2. [RecDesk](https://www.softwareadvice.ie/software/84072/recdesk) — 4.6/5 (100 reviews) 3. [DSE Rec](https://www.softwareadvice.ie/software/523032/DSE-Rec-Center) — 4.8/5 (20 reviews) 4. [ACTIVENet](https://www.softwareadvice.ie/software/33814/active-net) — 3.9/5 (83 reviews) 5. [RecTrac](https://www.softwareadvice.ie/software/465479/RecTrac) — 3.7/5 (23 reviews) ## Reviews ### "Easy Web-Based Site Management" — 4.0/5 > **Matthew** | *26 November 2018* | Government Administration | Recommendation rating: 7.0/10 > > **Pros**: CivicPlus is easy to use once you get used to the interface, and it's super easy to flow between using the web and editing the page. > > **Cons**: There are areas where I would like greater functionality, especially in placing photos and certain other special elements. > > Good. ----- ### "Gwesome Software with Continual Development" — 5.0/5 > **Todd** | *13 December 2016* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: They never remove features or functionality but are continuing to grow and expand their accounting, user interface, and POS management and to this day accomplishes everything we want in a recreation/POS/facility software. Accounting is also streamlined and easy to use. A cool feature is the customer roadmap where you can submit or vote on ideas for further development. There were even times they developed new parts of the software simply because we asked. For the cost of 1% of our revenue, this service it's absolutely worth every penny\! > > **Cons**: Our only complaint when compared with other software companies comes from the lack of phone support. They do have an emergency line but generally, correspondence is done through email. Having the ability to pick up a phone and immediately talk with an expert would be nice rather than the unknown timeframe of email (although still fairly quick). > > We are a city organization in Idaho and we've been working with Rec1 for about a year now and our experience has been excellent. The software had a few small bugs and didn't do 100% of what we wanted when we signed up but that quickly changed. Rec1 worked though every "demand" we had and were very pleasant and knowledgeable with all that their software can do. They never remove features or functionality but are continuing to grow and expand their accounting, user interface, and POS management and to this day accomplishes everything we want in a recreation/POS/facility software. Accounting is also streamlined and easy to use. A cool feature is the customer roadmap where you can submit or vote on ideas for further development. There were even times they developed new parts of the software simply because we asked. For the cost of 1% of our revenue, this service it's absolutely worth every penny\! Our only complaint when compared with other software companies comes from the lack of phone support. They do have an emergency line but generally, correspondence is done through email. Having the ability to pick up a phone and immediately talk with an expert would be nice rather than the unknown timeframe of email (although still fairly quick). Overall I'd give this software 4.8/5 stars ----- ### "Not customer friendly." — 2.0/5 > **Jean** | *31 July 2023* | Recreational Facilities & Services | Recommendation rating: 0.0/10 > > **Pros**: Might be great for large cities with many facilities and programs. > > **Cons**: main complaints are from customers are that it is too difficult to use and they don't like that so much personal information is asked upon registration. front office complaints are it has too much on the individual pages (filters, search parameters required) that it is overwhelming and no ability to send a clear and concise invoice. receipts are confusing with much unneeded information on them and no way to simplify or customize it to our needs. requests to support leads to work orders that go on a list and have yet to be touched. there is more but i don't have the time to list > > We needed PCI compliant and got stuck with this platform that may be good for larger cities but not good for small entities. ----- ### "Customer Support is top of the line and software is constantly improving." — 4.0/5 > **Shelly** | *13 July 2017* | Recreational Facilities & Services | Recommendation rating: 9.0/10 > > **Pros**: The software is customizable to support whatever needs arise. This program has improved our customer sales and customer satisfaction by allowing customers to access our calendar online and schedule and pay for reservations themselves. The reports menu is fantastic\! Manage bookings, accounts receivable, refunds, and make custom reports to fit whatever your need. . The options for reporting are endless. The customer services reps are ALL amazing. friendly, well-trained and always willing to go above and beyond to provide whatever help is needed to get you the answers you need to any questions, how to preform a task, technical problems and even operator errors. (That I am famous for\!) Very rarely is there system ever down. I've worked on this system for one year and have only had 2 instances that the system has been completely down, one of which I know was involving a power outage in the area of their main offices. All in all, this program as greatly helped me to perform my job functions to a much higher standard than before we began using it. > > **Cons**: When system updates are rolled out (typically on a monthly basis, there are some glitches that effect the quality of the software for a brief period of time. As they make improvements to some areas, it may cause a small issue in other areas of their software. A simple phone call to notify them of this will usually correct the problem within minutes or at the very least make them aware of it and get their tech department working on a fix for the problem. > > It has improved the quality of customer services by: making scheduling of reservations quicker and easier, allows for online customer rentals and availabilities, decreasing double bookings, increasing sales totals, improving tracking of rentals and allows for ease of tracking reservation and accounts receivable by the reporting features. ----- ### "Good product, still working out kinks" — 4.0/5 > **Nikki** | *26 October 2020* | Recreational Facilities & Services | Recommendation rating: 8.0/10 > > **Pros**: The software allowed us to easily transition to online registration and reservations. It's intuitive and easy for our part timers to pick up as well as the public. It also mirrors our city's website so it provides a consistent look for our end users. > > **Cons**: Still have some kinks to work out that we find while working through things that come up. It's not as customizable to our programs as we would like (specifically with drop in programs) but we have found work arounds. The implementation/ building out was a lot of work but once it was done the software was easy to use. > > CivicRec has been a much needed upgrade in registration and reservation software for our department. Support from CivicRec has been good. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/426071/civicrec?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/426071/civicrec) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data