--- description: Review of PerfectBot Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: PerfectBot | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/4569/live-chat/software) > [PerfectBot](/software/426097/perfectbot) # PerfectBot Canonical: https://www.softwareadvice.ie/software/426097/perfectbot Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/426097/perfectbot?page=2) > PerfectBot is an AI chatbot for Gorgias that can answer any queries about an online store’s services and products. Based on the GPT engine, the chatbot provides instant and accurate responses to customer questions, 24/7. PerfectBot enables businesses to reduce workload by handling repetitive tickets and letting the customer support team spend more time on high-value tickets. It helps optimize the first response time by providing customers with instant, automated responses, positively impacting the shopping experience. PerfectBot is an add-on, so users can easily plug it into Gorgias. Native integration to Gorgias utilizes the power of generative AI and all other help desk features. > > Verdict: Rated **4.8/5** by 6 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 6 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: PerfectBot ## Commercial Context - **Starting Price**: US$99.00 - **Pricing model**: Flat Rate (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Belgium, Canada, Denmark, France, Germany, Netherlands, New Zealand, United Kingdom, United States ## Features - AI Copilot - AI/Machine Learning - Automated Responses - Automated Routing - Chatbot - Code-free Development - Configurable Workflow - Customer Experience Management - Customer Service Analytics - Customer Support - Generative AI - Intent Recognition - Knowledge Base Management - Natural Language Processing - Pre-Configured Bot - Process/Workflow Automation - Sentiment Analysis - Workflow Management ## Integrations (2 total) - Gorgias - Shopify ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software) ## Related Categories - [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software) - [Conversational AI Platforms](https://www.softwareadvice.ie/directory/4010/conversational-ai-comparison/software) - [Chatbot Software](https://www.softwareadvice.ie/directory/3923/chatbot/software) ## Alternatives 1. [Chatbase](https://www.softwareadvice.ie/software/426065/chatbase) — 4.3/5 (73 reviews) 2. [ChatGPT](https://www.softwareadvice.ie/software/412748/chatgpt) — 4.4/5 (336 reviews) 3. [Botsonic](https://www.softwareadvice.ie/software/436579/botsonic) — 4.8/5 (79 reviews) 4. [Tidio](https://www.softwareadvice.ie/software/157633/tidio-chat) — 4.7/5 (590 reviews) 5. [Wati](https://www.softwareadvice.ie/software/430256/wati) — 4.6/5 (202 reviews) ## Reviews ### "PerfectBot is the perfect AI agent for me\!" — 5.0/5 > **Dan** | *19 September 2024* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: I like that PerfectBot will work with multiple channels in Gorgias, and using multiple ecommerce platforms. I originally started with PerfectBot because Gorgias rolled out their AI Agent but it is only available if you have a Shopify store. I have been on BigCommerce, it's a much better platform for many reasons, and didn't want to switch to Shopify just to get AI Agent. I found PerfectBot and it's been the most amazing, helpful thing I've ever done for customer service. I've hired dozens of people over the last 15 years, all of the time I put into training them and then they end up leaving eventually. People get sick, they have kids to pick up, etc. PerfectBot is just on, 24/7, no issues, and the information it provides customers is always accurate because it only tells customers information that I have provided to the AI. Bad info can cost a lot of money and hurt our reputation as a business, so this feature alone is worth having AI customer service as the first point of contact. It's smart enough to know how to bow out of certain questions and redirect those tickets to live agents. It has cut down on my time answering repetitive tickets so much, I'm talking hours per day. And I've only been using PerfectBot for a few weeks now. It will get smarter over time. Also the tech support/customer service from PerfectBot has been great. I have worked with \[sensitive content hidden\] more than anyone else but everyone I've talked to has been polite, quick to respond, and helpful. They really know what they're doing. > > **Cons**: The only thing I don't like is the PerfectBot widget on the right side panel in Gorgias. I keep deleting the widget, it keeps coming back. It's not useful to me so I'd rather it just not be there. That's literally the only con I can come up with - everything about PerfectBot is awesome, and I'm pretty picky with this stuff. > > I kind of did that in the "pros" section, maybe I should have been more concise up there and saved all the details for this section. TLDR: PerfectBot works amazingly, it will answer chats and emails which is not common (most chatbots only work in chat channels), it's consistent, reliable, easy to train, and the people behind the AI are top notch. It's the best customer service upgrade I've done since installing Gorgias in 2023 and it has taken my company's customer experience to levels we've never even considered to be possible, with 24/7/365 coverage that actually gives our customers really accurate, detailed answers - better than what 90% of my human agents over the years have been able to provide. It's as knowledgeable as me, but available all day every day and it types faster than I can type. Everyone can freak out about AI taking over, I hope it does. I've been answering the same questions for 15 years and worked in retail for about 20 years before that, I'm burned out. Let AI handle this stuff so you can focus on other tasks like growing the company or making it more efficient in other ways. This kind of AI is immensely helpful. ----- ### "Provide customer support 24/7 and improve customer satisfaction\!" — 4.0/5 > **Stephany** | *9 July 2024* | Consumer Electronics | Recommendation rating: 10.0/10 > > **Pros**: We love the fact that we can update the Bot's knowledge easily and that the PerfectBot's team is always ready and willing to help. They provide great support and have made it a pleasure to work with. > > **Cons**: The only aspect that I think PerfectBot needs to improve is the ability to update it's knowledge automatically. For example: If you are selling products on your website and you release a new product launch, you'd have to update the bots knowledge about said product manually. Granted this process is simple. However, it would be ideal if the Bot can learn this information automatically based on the information that is currently published on your website. > > So far, we love this tool and we are optimistic about all of the new features PerfectBot's team is working on. We have also seen an improvement on our chat tickets in terms of customer satisfaction which is why we decided to implement this tool on our website. ----- ### "A good start" — 5.0/5 > **ASTRID** | *9 May 2024* | Cosmetics | Recommendation rating: 8.0/10 > > **Pros**: The contact with the team, their proactivity, the onboarding during the trial period > > **Cons**: Only available in english, waiting for the tool to be multi lingual ----- ### "We are so Happy with our PerfectBot\!" — 5.0/5 > **Morgan** | *20 June 2024* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: How easy it was to use and how it sync-ed up perfectly with gorigas\! The team was great to work with and so helpful each step along the way. > > **Cons**: Nothing I can think of right now. There as been nothing negative. > > The team was so helpful at explaining each step and with our whole team. They were prompt with communication and patient with teaching our whole team. ----- ### "Beyond impressive" — 5.0/5 > **Jennifer** | *28 May 2024* | Logistics & Supply Chain | Recommendation rating: 10.0/10 > > **Pros**: Super easy to get going, I was shocked at how good the responses were on chat. The learning development was minimal as well, which made our lives easy and limited time required to get it rolling out. > > **Cons**: Nothing, it’s everything you need and more. > > Our staff were overrun with emails and messages. The chatbot took over 50% of the workload off the team. Highly recommend. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/426097/perfectbot?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/426097/perfectbot) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data