--- description: Review of Userlane Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Userlane | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Change Management Software](/directory/4244/change-management/software) > [Userlane](/software/42687/userlane) # Userlane Canonical: https://www.softwareadvice.ie/software/42687/userlane Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/42687/userlane?page=2) > Userlane is the software adoption platform for IT, finance, operations, and compliance teams in healthcare, financial services, manufacturing, and pharma. Most organizations cannot answer a basic question about their own software: who actually uses it, how well, and what does that cost us? License dashboards count logins. Vendor reports show what the vendor wants to show. Neither tells a CIO whether an application earns its budget or a CFO where technology spend can be reduced. Userlane answers those questions with data from the applications themselves. It discovers web-based applications and AI tools in use across the estate, including tools nobody approved. It scores each application across five dimensions (Happiness, Efficiency, Adoption, Risk, Task Success) and surfaces where friction, underuse, or compliance gaps cost the organization money. A portfolio view ranks the entire estate so leaders can see where to invest, where to cut, and where to intervene first. That measurement is continuous, not a one-time audit. Userlane detects shifts in how people work: task completion dropping, compliance steps being skipped, a new tool gaining traction without approval. When it finds a problem, it fixes it inside the application with in-app guidance and the Assistant connected to the organization's own knowledge base, then measures again to prove the fix worked. The result is evidence finance and operations leaders can use: cost reduced, time recovered, risk lowered. The platform is built for industries where the stakes around software go beyond productivity. Healthcare organizations use it to maintain data quality across clinical systems. Financial services firms use it to keep platform migrations compliant. Manufacturing and pharma companies use it to standardize processes across sites and meet documentation requirements. Userlane works across any web-based application with no code changes. ISO 27001 certified, with support for HIPAA, NHS Data Security and Protection Toolkit, GxP, GDPR, and SOX. Customer data resides in a customer-selected region (UK, US, or EU). Vendor-neutral: Userlane measures adoption across any vendor's applications, including AI tools from competing vendors, without platform bias. Userlane provides onboarding support, a dedicated customer success team, and ongoing technical assistance. Documentation and training resources are available from the start. > > Verdict: Rated **4.5/5** by 47 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 47 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Userlane - **Location**: Munich, Germany - **Founded**: 2015 ## Commercial Context - **Pricing Details**: To receive accurate pricing information, get in touch with us directly and speak to one of our specialists about your project. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, German - **Available Countries**: Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Sweden, Switzerland, United Kingdom, United States ## Features - AI Copilot - API - Activity Dashboard - Activity Tracking - Alerts/Notifications - Approval Workflow - Asynchronous Learning - Audience Targeting - Audit Trail - Behaviour Tracking - Change Management - Change Planning - Collaboration Tools - Communication Management - Configurable Workflow - Content Creation - Content Library - Content Management - Contextual Guidance - Customer Experience Management ## Integrations (9 total) - Auth0 - Confluence - Google Workspace - KnowledgeOwl - Microsoft Entra ID - Okta - OneLogin - Ping Identity - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Change Management Software](https://www.softwareadvice.ie/directory/4244/change-management/software) ## Related Categories - [Change Management Software](https://www.softwareadvice.ie/directory/4244/change-management/software) - [Digital Adoption Platforms](https://www.softwareadvice.ie/directory/4379/digital-adoption-platform/software) ## Alternatives 1. 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There wasn't a single occasion where a challenge presented wasn't solved (by their team) in an elegant fashion, allowing us to present an extremely professional onboarding solution that looks like a part of our app to our enterprise clients. The analytics show you straight away where your guides are/aren't performing and where users are dropping out, allowing you to address the issues. Not only that, but they are also monitoring performance regularly and providing help, advice and feedback on how to best use the tool. We're also able to send out deep links via our support team to allow users to not only go to the right page in the app, but also to trigger a specific guide to help them, which is a great feature\! > > **Cons**: There really hasn't been a single thing we've found yet that we didn't like. We wanted to have user-level analytics for every user taking one of our guides in the app, and while it doesn't exist, it's on their roadmap and due to be delivered this year, addressing that need for us. They even involved their UX team to reach out to me to get my feedback on how it should function\! 🙌 > > It's been a very positive experience from the very first engagement with their team through to the monthly success calls I have with their team. After a short evaluation period with two other companies, it was obvious that Userlane were our best option for automating and speeding up user onboarding in our automotive management software. Not only is the software the best featured on the market, with elegant, simple solutions for multi-lingual guides and a very intuitive editor that coped with our complex software superbly, but they are also a fantastic group of people to deal with, always friendly, always listening, and genuinely committed to improving their product all the time by listening to customers. This is a rare thing to find in any company\! From the moment we signed up, their team have been committed to helping us get the best out of their product, and through numerous remote meetings they have helped advise and build our on boarding guides, coping with whatever challenges have come their way from our solution. I can't recommend them highly enough; definitely one of the most innovative, elegant and simple solutions I've used in my 20 years in Marketing\! ----- ### "Need something innovative and engaging? Get Userlane" — 5.0/5 > **Tatum** | *3 November 2021* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: It's hard to narrow down what I like most about Userlane. I love the flexibility of setting up Userlane experiences and learning paths, the administrative options on the dashboard are customizable to suit the needs of company, and the ease of learning the interface. The customer service that has been provided from day one of exploring potential options of this type of service, to now over one and a half years later has been top notch. I don't know what I would do without our Customer Success Manager who reviews our content, makes suggestions, helps troubleshoot difficult pages, and lets us know of future enhancements. > > **Cons**: I don't have anything that I do not like about Userlane. There are improvements that I would love to see like being able to export the analytics information to PDF or to Excel, maybe getting a few more "free" segmentations for users and pages as we're currently restricted to three without having to up our contract. Userlane is still a bit "young" as a company and service, so there is still room for growth but the improvements that have already been made are wonderful and I can't wait to see more. > > Honestly, at first, their marketing and advertising caught my attention. I watched their whole series of You Tube videos that showed us how Userlane could help my company launch it's new software platform that was in development. After viewing, we reached out for a free trial of the system and I was impressed with the response and support provided and the product itself. Soon enough we were signed up with Userlane and were assigned a brilliant Customer Success Manager that was on call to help us through any hurdles and questions that we had. Our path was a bit rocky regarding our product launch (no fault of Userlane, lol) but we have now successfully launched our new software to our users with Userlane providing a cornerstone of our training experience. During my time with Userlane, new features such as Announcements, Search, Help items, and more in depth analytics have been added. Enhancements to existing features and new items are constantly in the pipeline to be improved upon or added. I know they take feedback and surveys seriously and constantly strive to make Userlane the best in the business. Which they are... ----- ### "Userlane" — 3.0/5 > **Anton** | *17 November 2021* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: Userlane was easy to learn. The fact that the customer is able to integrate with the program and at the same time get information about the process thei're going through is great. Highlighting of a specific field is a feature we like. > > **Cons**: When using self hosting some features dissapear which is unfortunate. We'd like more "next" options. ----- ### "Simple yet powerful DAP with excellent support." — 4.0/5 > **Mark** | *24 March 2022* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: It was extremely easy to implement. A novice can do the programming with little skill or requirement for training. It was intuitive and quick to deploy. We launched the application 6 weeks ago and now we are carefully monitoring the analytics to ensure that it is used as expected. Aftercare support is included with Userlane with a customer success manager. > > **Cons**: There are some limitations regarding branding and customization. However, the value for the money easily offset this limitation. > > The evaluation and implementation phase was excellent. We are now in the hypercare phase and we are pleased with the results. Our channel partners are very impressed with the UX and it appears to be helping promote the product by providing a low/no-touch onboarding experience eliminating channel partner hesitation caused by worry that they would have to support onboarding of a SaaS application. ----- ### "Best Customer Service & People" — 4.0/5 > **Evan** | *15 January 2021* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: Simple ability to setup a userlane Ability to create Userlane Folders URL \& filter based visibility options and rules > > **Cons**: The people building the userlanes are frustrated that failures are more easily identified and that the process to fix can at times be complicated to rectify and recreate the issue > > Lovely. Would be nice if it had more feedback features or prompts ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/42687/userlane?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/42687/userlane) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data