--- description: Review of Userlane Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Userlane | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Change Management Software](/directory/4244/change-management/software) > [Userlane](/software/42687/userlane) # Userlane Canonical: https://www.softwareadvice.ie/software/42687/userlane Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/42687/userlane?page=2) > Userlane is a software adoption platform for healthcare, pharma, financial services and manufacturing industries. It combines Application Intelligence and Contextual Assistance in a closed loop, showing where software and AI create friction, helping people get work done, and proving the investment paid off. Application Intelligence shows how employees actually use software across the organization. It surfaces which applications are adopted, where people get stuck, and what that friction costs. Portfolio-level dashboards give IT, finance, and operations leaders a single view of their entire software estate, including AI tools like Microsoft Copilot, so they can make license and investment decisions based on real usage data rather than vendor reports. Contextual Assistance delivers the right help inside any application, at the moment someone needs it. In-app help assists employees through compliance-critical flows, Userlane Assistant connects people to knowledge base articles, support resources, and process guidance without leaving the application they are working in. Everything is measurable: organizations can see which assistance content is used, whether it resolves the issue, and how adoption changes over time. Userlane is purpose-built for industries where software failures carry regulatory, financial, or patient-safety consequences. Healthcare organizations use it to reduce time off the floor during system rollouts and improve data quality in clinical systems. Financial services firms use it to maintain compliance during platform migrations. Manufacturing and pharma companies use it to standardize processes across sites and prove audit readiness. The platform works across any web-based application. It requires no code changes to the target application. Deployment is fast: most organizations are live within weeks, not months. Userlane is compliant with HITRUST, NHS Data Security and Protection Toolkit protocols, as well as has an ISO 27001 certification to meet the data-residency and security requirements of regulated buyers. Userlane is independent and vendor-neutral. Unlike other platforms owned by enterprise software vendors, Userlane works across any application portfolio without platform bias. > > Verdict: Rated **4.5/5** by 47 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 47 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Userlane - **Location**: Munich, Germany - **Founded**: 2015 ## Commercial Context - **Pricing Details**: To receive accurate pricing information, get in touch with us directly and speak to one of our specialists about your project. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, German - **Available Countries**: Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Sweden, Switzerland, United Kingdom, United States ## Features - AI Copilot - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Approval Workflow - Asynchronous Learning - Audience Targeting - Audit Trail - Behaviour Tracking - Change Management - Change Planning - Collaboration Tools - Communication Management - Configurable Workflow - Content Creation - Content Library - Content Management - Contextual Guidance ## Integrations (9 total) - Auth0 - Confluence - Google Workspace - KnowledgeOwl - Microsoft Entra ID - Okta - OneLogin - Ping Identity - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Change Management Software](https://www.softwareadvice.ie/directory/4244/change-management/software) ## Related Categories - [Change Management Software](https://www.softwareadvice.ie/directory/4244/change-management/software) - [Customer Engagement Software](https://www.softwareadvice.ie/directory/508/customer-engagement/software) - [Digital Adoption Platforms](https://www.softwareadvice.ie/directory/4379/digital-adoption-platform/software) - [Customer Experience Software](https://www.softwareadvice.ie/directory/4574/customer-experience/software) ## Alternatives 1. 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There wasn't a single occasion where a challenge presented wasn't solved (by their team) in an elegant fashion, allowing us to present an extremely professional onboarding solution that looks like a part of our app to our enterprise clients. The analytics show you straight away where your guides are/aren't performing and where users are dropping out, allowing you to address the issues. Not only that, but they are also monitoring performance regularly and providing help, advice and feedback on how to best use the tool. We're also able to send out deep links via our support team to allow users to not only go to the right page in the app, but also to trigger a specific guide to help them, which is a great feature\! > > **Cons**: There really hasn't been a single thing we've found yet that we didn't like. We wanted to have user-level analytics for every user taking one of our guides in the app, and while it doesn't exist, it's on their roadmap and due to be delivered this year, addressing that need for us. They even involved their UX team to reach out to me to get my feedback on how it should function\! 🙌 > > It's been a very positive experience from the very first engagement with their team through to the monthly success calls I have with their team. After a short evaluation period with two other companies, it was obvious that Userlane were our best option for automating and speeding up user onboarding in our automotive management software. Not only is the software the best featured on the market, with elegant, simple solutions for multi-lingual guides and a very intuitive editor that coped with our complex software superbly, but they are also a fantastic group of people to deal with, always friendly, always listening, and genuinely committed to improving their product all the time by listening to customers. This is a rare thing to find in any company\! From the moment we signed up, their team have been committed to helping us get the best out of their product, and through numerous remote meetings they have helped advise and build our on boarding guides, coping with whatever challenges have come their way from our solution. I can't recommend them highly enough; definitely one of the most innovative, elegant and simple solutions I've used in my 20 years in Marketing\! ----- ### "Need something innovative and engaging? Get Userlane" — 5.0/5 > **Tatum** | *3 November 2021* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: It's hard to narrow down what I like most about Userlane. I love the flexibility of setting up Userlane experiences and learning paths, the administrative options on the dashboard are customizable to suit the needs of company, and the ease of learning the interface. The customer service that has been provided from day one of exploring potential options of this type of service, to now over one and a half years later has been top notch. I don't know what I would do without our Customer Success Manager who reviews our content, makes suggestions, helps troubleshoot difficult pages, and lets us know of future enhancements. > > **Cons**: I don't have anything that I do not like about Userlane. There are improvements that I would love to see like being able to export the analytics information to PDF or to Excel, maybe getting a few more "free" segmentations for users and pages as we're currently restricted to three without having to up our contract. Userlane is still a bit "young" as a company and service, so there is still room for growth but the improvements that have already been made are wonderful and I can't wait to see more. > > Honestly, at first, their marketing and advertising caught my attention. I watched their whole series of You Tube videos that showed us how Userlane could help my company launch it's new software platform that was in development. After viewing, we reached out for a free trial of the system and I was impressed with the response and support provided and the product itself. Soon enough we were signed up with Userlane and were assigned a brilliant Customer Success Manager that was on call to help us through any hurdles and questions that we had. Our path was a bit rocky regarding our product launch (no fault of Userlane, lol) but we have now successfully launched our new software to our users with Userlane providing a cornerstone of our training experience. During my time with Userlane, new features such as Announcements, Search, Help items, and more in depth analytics have been added. Enhancements to existing features and new items are constantly in the pipeline to be improved upon or added. I know they take feedback and surveys seriously and constantly strive to make Userlane the best in the business. Which they are... ----- ### "Userlane" — 3.0/5 > **Anton** | *17 November 2021* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: Userlane was easy to learn. The fact that the customer is able to integrate with the program and at the same time get information about the process thei're going through is great. Highlighting of a specific field is a feature we like. > > **Cons**: When using self hosting some features dissapear which is unfortunate. We'd like more "next" options. ----- ### "Simple yet powerful DAP with excellent support." — 4.0/5 > **Mark** | *24 March 2022* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: It was extremely easy to implement. A novice can do the programming with little skill or requirement for training. It was intuitive and quick to deploy. We launched the application 6 weeks ago and now we are carefully monitoring the analytics to ensure that it is used as expected. Aftercare support is included with Userlane with a customer success manager. > > **Cons**: There are some limitations regarding branding and customization. However, the value for the money easily offset this limitation. > > The evaluation and implementation phase was excellent. We are now in the hypercare phase and we are pleased with the results. Our channel partners are very impressed with the UX and it appears to be helping promote the product by providing a low/no-touch onboarding experience eliminating channel partner hesitation caused by worry that they would have to support onboarding of a SaaS application. ----- ### "Best Customer Service & People" — 4.0/5 > **Evan** | *15 January 2021* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: Simple ability to setup a userlane Ability to create Userlane Folders URL \& filter based visibility options and rules > > **Cons**: The people building the userlanes are frustrated that failures are more easily identified and that the process to fix can at times be complicated to rectify and recreate the issue > > Lovely. Would be nice if it had more feedback features or prompts ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/42687/userlane?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/42687/userlane) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data