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About Zoho FSM
Zoho FSM is a field service management platform for service businesses like Electrical, Plumbing, HVAC, Solar Power Services, Home Services, Roofing, Pool Services, Security System Management, Elevator Services, Telecommunication, Healthcare, Construction, Landscaping, Property Maintenance, Lawn Care, Locksmiths, Custom home building, Handyman, Carpet Cleaning, Painting, Remodelling, Garage Door Services, Flooring, Locksmith Services, Appliance Repairs, Carpentry, Fence Services, Pest Control, Restoration, Spa Services, Tiling, Well Water Services, and Alarm Business.
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It optimizes customer management, work order management, workforce management, scheduling, billing, and payments.
It streamlines the process from receiving service requests to creating work orders. It facilitates sending cost estimates and creating service appointments and invoices from work orders. It also enables the creation of recurring work orders for maintenance contracts.
Zoho FSM supports assisted scheduling on the Dispatch Console. It has a Gantt view, map view, and calendar view. The Gantt and calendar views show all the details of the job. The map view shows the live locations of field agents. New schedules can be created by drag-and-drop. Zoho FSM also helps in improving workforce productivity. View all details of users, create crews, add skills, and keep track of trip logs and time-offs. It has a multi-user environment with user profiles with distinct access and permissions. The mobile app which is available on Android and iOS devices empowers agents on the go. Field agents can share their live locations, enter timesheets, and collaborate through notes and images. It also allows invoicing and taking up additional jobs. Beyond this, Zoho FSM also handles billing and payments, asset management, inventory tracking, and reporting.
Zoho FSM enables automating processes to cut repetitive tasks. It can also be customized to suit different businesses. Zoho FSM supports integrations with Zoho CRM, Zoho Books, Zoho Invoice, Zoho Inventory, and other third-party apps that handle other aspects of the business to provide a complete solution.
Visit our page to learn more about Zoho FSM: https://www.zoho.com/fsm/plan-comparison.html
Zoho FSM pricing
Zoho FSM has a free version and offers a free trial. Zoho FSM paid version starts at US$30.00/month.
Starting Price:
US$30.00/month
Free Version:
Yes
Free trial:
Yes
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Athanasios
- Industry: Industrial Automation
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
5
Reviewed on 21/11/2024
Zoho Field service Managment
Pros
The service report management and appointment.
Cons
The Work Order report and products report
jake
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
5
Reviewed on 19/9/2024
Happy to have found zoho fsm
Pros
It's broad, customizable functionality, plus it integrates with zoho suite quite well
Cons
Large learning curve (for someone with no prior experience with an fsm app)
Reasons for Switching to Zoho FSM
Already using zoho suite, plus it has more custom featuresResponse from Zoho
Dear Jake,
Thank you so much for taking the time to leave a review about Zoho FSM. We are constantly working on making this platform bigger and better. Your support means a lot to us! We look forward to continually serving your business! :)
Replied 25/9/2024
Nazeer
- Industry: Architecture & Planning
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
-
Review Source
5
Reviewed on 9/11/2024
Great Software
Its been a great experience while work with zoho fsm because i have been using many zoho app for a years
Pros
That we can add 200 users without purchasing their license
Cons
Nothing.
Zohayr
- Industry: Facilities Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
5
Reviewed on 3/9/2024
Seamless Integration with Exceptional Support
My overall experience with Zoho FSM has been positive. The platform has significantly improved our workflow, making it easier to manage field operations and communicate with customers. While there was an initial adjustment period, the benefits have far outweighed the learning curve. Additionally, [sensitive content hidden] was very good at explaining the product during pre-sales, and [sensitive content hidden] has been amazing throughout the onboarding process. Their support has been invaluable in getting the most out of the platform.
Pros
Zoho FSM has greatly streamlined our field service operations. The integration with WhatsApp Business Platform is seamless, making task management and customer communication much more efficient. Highly recommend for any service-based business!
Cons
It took a little time to fully explore all the features, but overall, Zoho FSM has been a valuable addition to our workflow.
Response from Zoho
Thank you so much for taking the time to leave a review about Zoho FSM. We are constantly working on making this platform better and bigger. Your support means a lot to us! We look forward to continually serving your business! :)
Replied 5/9/2024
Johnny
- Industry: Renewables & Environment
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
5
Reviewed on 20/9/2024
FSM is the way future for Field Service Management
An incredible experience from day one of using the product. Aravind and his team have been very helpful and very knowledgeable! Their willingness to go over and above the call to duty to assist me where ever needed.
Pros
The functionality and ease of use.
The ability ease of customization.
The onboarding process has been seamless and extremely efficient.
The aftersales support is the best in the industry.
The ability to integrate with many software platforms.
The willingness of the onboarding and support team to assist in the setup and customization of the software.
Cons
I have not found any weak points to date
Response from Zoho
Dear Johnny,
Thank you so much for taking the time to leave a review about Zoho FSM. We are constantly working on making this platform bigger and better. Your support means a lot to us! We look forward to continually serving your business! :)
Replied 25/9/2024
Alavi
- Industry: Accounting
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 6/11/2024
Good Experience
overall good experience,but report side is not good,need more ready made reports with graphical representations
Pros
Customer Support is good ,and staff behaviour also good
Cons
Ui is not satisfying compared with other zoho products
jessica
- Industry: Utilities
- Company size: 2–10 Employees
- Used Daily for Free Trial
-
Review Source
5
Reviewed on 24/11/2024
Finally a FSM that works and budget friendly
So far it has been great, everything I was looking for. The integration with Zoho Books/Inventory is a lifesaver. Love how it all syncs together
Pros
So far Zoho FSM is everything we needed in a Field Management software. Able to track leads/requests for service. Keep notes, and send estimates/invoices. So much easier than notepads. Also like that it is budget friendly and won't break the bank.
Cons
Still looking at different ways to label requests. The default does not work well for us.
Alternatives Considered
Housecall ProReasons for Switching to Zoho FSM
Zoho FSM is way more user friendly, seamlessly syncs with Zoho Books and is budget friendly.Response from Zoho
Thank you so much for taking the time to leave a review about Zoho FSM. We are constantly working on making this platform bigger and better. Your support means a lot to us! We look forward to continually serving your business! :)
Replied 5/12/2024
Slav
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 4/12/2024
FSM & Team Clean Cooperation
The beginning was difficult. We first had to get used to it. It was the beginning of FSM and we switched to it in the high season. It was a bit brisk. Now I can't imagine working without FSM. I see how everything is only getting better and I really enjoy being in contact with competent, responsive and friendly staff.
Pros
Sophisticated digital independence and efficient working
Cons
I'm sorry to mention this, but the fact is that FSM is being built in parallel while we are working at the same time. But that is normal. It was much more noticeable at the beginning.
Shuaib
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
-
Review Source
5
Reviewed on 22/11/2024
Efficient and Comprehensive FSM Solution
Zoho FSM has enhanced our operational efficiency and significantly improved customer satisfaction by ensuring timely service delivery. The support team has also been responsive and helpful whenever we've needed assistance.
Pros
Zoho FSM has been a game-changer for our field service operations. The platform is intuitive, feature-rich, and perfectly tailored to streamline every aspect of managing a field workforce.
Cons
So Far we have faced no issues and it works as expected
Response from Zoho
Thank you so much for taking the time to leave a review about Zoho FSM. We are constantly working on making this platform bigger and better. Your support means a lot to us! We look forward to continually serving your business! :)
Replied 5/12/2024
9 reviews
