Paychex Flex

Pros

Payroll processing for my business can be done whenever I want, the interface is intuitive, and all employees have access to their own data for purposes of audits and tax filings. The time I used to spend on payroll and tax preparation is now mine. I was relieved to have access to Paychex reports when a PPP opportunity presented itself.

Cons

They're doing their best to improve the system, but in the meanwhile, it can be inconvenient to use while they work on it.

Pros

I like that Paychex flex allows multiple users to log in and work on payroll to allow for each person in each department to enter there staff hours.

Cons

There customer service isn't the best there are times it is hard to get ahold of our customer service representative and the representatives seem to have a high turn over rate.

Pros

It was convenient at the time. Everything is included in the home page.

Cons

Logging in each time and no app was available

Pros

Employee self sufficiency.
The HR business partner feature. Our rep is extremely knowledgeable, helpful & relatable. It cost a little extra but the advise given is worth it & has helped me with terminations, leave absences, discipline issues, etc

Cons

Some basic reports are not available.
Ou Time & Attendance rep changes often & without prior notice or a reason for the change.

Alternatives Considered

Reasons for Switching to Paychex Flex

Pros

I love that Paychex offers a pay now option where you can get paid before pay day so that you dont have to wait to get paid to pay your bills or overdraft your accounts. It charges a small fee but absolutely worth it.

Cons

The app is slightly glitchy and they do maintenance often on the app. The apps dashboard is slightly confusing but it is customizable.

Pros

Very user friendly for employees and management team

Cons

I wish it was more cost effective for smaller companies

Alternatives Considered

Reasons for Switching to Paychex Flex

Pros

Flexibility, ease of use, all in 1 place

Cons

Not much I don't like. Product speaks for itself

Alternatives Considered

Reasons for Switching to Paychex Flex

Pros

I like how easy its interface is very straightforward and user friendly. I can easily find any detail regarding paycheck or other benefits information also I love the mobile app its really a game changer. I can do my work even if I am not my desktop.

Cons

What I dislike about Paychex Flex is that sometime it does not load properly or its get slow which is irritating when I am in hurry also it literally bombarded me with notification which cause sometime I miss important notification.

Pros

This HR/payroll tool is easy to use for both the HR team and the users. It's very intuitive. Employees can easily update their own banking information and access their pto and pay stubs easily. It's also easy for office staff to make updates.

Cons

Like so many office software programs, there are many opportunities to add services which really brings the price up. It costs more for training and benefit administration, and for time tracking. Make sure you look at the whole cost before you switch to it.

Pros

Easy to use. Friendly reports process. Requesting time off, payroll,

Cons

I don't really have any complaints on this.

Pros

I could run my own reports when I wanted them.

Cons

It was hard to receive qualified support. It took almost a year to get our account transferred over when we were purchased by another company (FEIN)

Alternatives Considered

Reasons for Switching to Paychex Flex

Pros

Very user friendly interface for manually entering payroll and onboarding new employees.

Cons

Many different hands and account reps. The communication could be a bit better.

Pros

Paychex flex simplifies payroll and HR by having all in one dashboards

Cons

I found Paychex Flex very user friendly. The only drawback was that the employees had occasional glitches with logging in.

Pros

Paychex Flex is a very straightforward system that was easy to implement and even easier to use. It tracks time and makes payroll a breeze.

Cons

So far we are really enjoying Oaychex Flex with no cons to report. We are new users, however.

Pros

The customer service when we need guidance on using the software or need assistance with any errors that need correcting.

Cons

Sometimes it is not clear or seems impossible to correct time-clock errors efficiently.

Pros

Paychex Flex provides every function that I need in order to streamline every administrative step when it comes to our employees.

Cons

I haven't experienced any cons with this program. I don't anticipate this happening as it meets the needs that I have.

Pros

PAYCHEX HAS BECOME ONE OF THE BEST SOFTWARE SYSTEMS WE HAVE. VERY USER FRIENDLY FOR NOT ONLY MANAGEMENT BUT EMPLOYEES AS WELL.

Cons

IT WOULD BE BENIFICIAL IF THE PDF WOULD BE AVAILABLE AS SOON AS PAYROLL IS COMPLETED INSTEAD OF THE END OF THE WEEK.

Pros

The ease and convenience of the online access was great. it just made clocking-in and out, and keeping track of time so easy for me. I loved being able to see my total amount of worked hours approved by management for the next payroll cycle. Having an online portal which allows you to access your payroll time and your documents (pay stubs, W-2, etc...) all from one place, is a huge life-saver.

Cons

Sometimes it will lock you out of your account. When you change/update the phone number on your account, it saves it to your online profile but for some reason it doesn't update their verification log. This means that when you attempt to login from your new phone and the system doesn't recognize it, it will naturally attempt to verify your identity, but unfortunately it attempts to send the verification text/call to the old phone number instead of the new one, despite having updated your account details online already.

Pros

The fact that you can use platform to complete approval of time, time clock, payroll processing, and scheduling time off. Which I feel prevents using multiple platforms which may cause issues with certain tasks possibly being able to be overlooked.

Cons

I would just think that the price for the service could be a little lower and across the board for all features available

Pros

I think one of the best features of Paychex Flex is the wide range of features it offers, including payroll processing, HR management tasks, and attendance tracking.

Cons

There are some notable cons:

The customer service is absolutely horrendous. It can take days to hear from your account manager. If you speak with a customer service representative, they always suggest contacting your account manager.

The website was completely unusable when trying to process payroll. If you had to make any adjustments, it could take a day of just lagging since everyone else was using the website.

Pros

The ease of use on-line as well as via mobile device.

Cons

Would like to be notified in advance of any updates/changes well in advance.

Pros

One of the standout features is the ability to view and manage payroll on the go. I can quickly check pay stubs, tax information, and even benefits, all in one place. It's also great for employees who need to clock in or out remotely to review their schedules. The flexibility to access this information at any time is a real plus.

Cons

The app can be slow to load at times. It also lacks few customization option that would make it more user-friendly, like the ability to set custom notifications or personalize the dashboard.

Pros

I loved how simple and easy to use this application was. I was sad when my company let me know that we were going to switch to another application.

Cons

There would be some glitches here and there but nothing that would last too long.

Pros

Paychex flex is easy to organize everything in one location, and its very reliable, you can make changes to suit your needs.

Cons

Its sometimes frustrating when you punch in or out, it will be great to have better access to clock in and out.

Pros

It was very user friendly for standard users.

Cons

The reports were not easy to read or pull.

Pros

Paychex onboarding is great. The main dashboard became easier and easier to use, and there's a lot of features that come with a basic subscription and more you can add.

Cons

The extra features are pushed HARD by their teams. Their retirement savings team was almost predatory with how they sold the product, constant calls, applying pressure to make a decision, and more. Once we started with their HR service, things just got worse. These features get more and more expensive with less and less that they offer, but you're under contract. The invoicing gets obfuscated so you don't know what money is being charged for, and you have to be on top of them to not make errors or mistakes.
The platform itself can be confusing with many features not having a menu button, requiring access strictly through an notification card on the dashboard homepage.

Alternatives Considered

Reasons for Choosing Paychex Flex

Switched From

Reasons for Switching to Paychex Flex

Pros

Ease of use and product offering is well rounded, great for a mid-sized company like ours.

Cons

The reporting is awful. It's a very inflexible system and literally my only complaint about the entire product. I wish they could get this right, it would elevate my experience 10 fold.

Alternatives Considered

Reasons for Choosing Paychex Flex

Switched From

Reasons for Switching to Paychex Flex

Pros

That I can review my W2 and all my paystubs in the same place whenever I need to and I can print them or download them easily. I love the clock in machine to.

Cons

The APP takes forever to log in a lot of the times. I would be on time coming back from lunch but by the time the app would open and I clocked back in I would be , sometimes up to 4 minutes late. Those minutes add up when you only get paid once a month.

Pros

Paychex has a great user interface that makes it easy to find all the resources I need to manage my time, benefits and employee approvals for time off.

Cons

One challenge is finding the right support agent for the issue I am having. It can take some time to get connected.

Pros

It was easy to view paystubs, submit time off requests, and get a snapshot of important employment milestone dates.

Cons

None. It performed its functions exceptionally well.

Pros

Through Paychex Flex I can access my payroll receipts, have closer communication with human resources, have an entry and exit record to validate my hours worked, and have my benefits clear. It has been very useful because I can access it easily and at any time, an alternative to not bother human resources whenever I need them for payroll issues

Cons

Everything has been perfectly used and working perfectly, I have no problems or mistreatment

Pros

Paychex Flex came to my rescue when we needed it most. It ensures accurate and timely payment, compliance with tax laws and regulations and security of our data. It has made things simple leveraging HR experience for our experts.

Cons

This software has helped us solve many different challenges and improve numerous workflows. No challenges encountered.

Pros

User interface was friendly to employee and employer. Great function options.

Cons

Inability to view overall breakdowns for each paystubs instead of having to view each individually

Pros

My favorite thing is that I can see all my tax forms on Paychex, that way I don't need to worry about losing my papers or asking someone for another copy.

Cons

I don't like that it limits how soon you can clock in and out. Sometimes I go on my break, but minutes later they ask me to come back and help someone else. But because you have to wait a bit before you can clock back in, it blocks you. Or at least that has been my experience.

Pros

Extremely user friendly. We have many employees who are not very tech savvy and they all seem to enjoy the ease of Paychex Flex.

Cons

From the few years we have been using Paychex Flex I do not have much to complain or dislike about it.

Pros

The seamless interface and the instant access to pay stubs!

Cons

Every now and then, I have an issue with having to reset my password, or, sometimes, my pay stub might be blurry. I exit out, and go back in, and it’s fixed.

Pros

We had a difficult payroll and many on the implementation team became frustrated all except our Payroll Manager. She was patient and work with us to get a great product. Even when we decided to leave Paychex, she follow-up to see if we still needed their services until our new payroll vendor was able to get our payroll set up in their system.

Cons

The system is hard to use. Many of the features convert back to original features. The system nor the training received from the implementaion team did not allow the Administrator to make minimal employee information changes. This was frustrating. Also, the assist feature was outdated and was hard to follow the steps to rectify an issue using the help assistant. As well, CSR was not able to assist with any issues either. Very frustrating.

Alternatives Considered

Reasons for Choosing Paychex Flex

Switched From

Reasons for Switching to Paychex Flex

Pros

What I like most about Paychex Flex is that payroll is easy to to run and the site is pretty user friendly and it has everything you need all in one platform.

Cons

There is nothing I really dislike about paychex.

Pros

For the most part well integrated and easy to use. Customer service is stellar compared to other companies that I deal with. They are also very response to comments on proposed changes in the portal, etc.

Cons

Pricing! It has increased quite a bit over the past couple of years with an actual decrease in what we get. And paying for hardware is a lot of money!

Pros

Intuitive. Reasonable reporting ability. Full tax service.

Cons

Customer service. Tax inaccuracies. Unable to go fully paperless.

Pros

It does any kind of math for you, shows anniversary date when hired, keeps track of sick & vacation times, and gives tax info

Cons

Using the TAB key to get to each box can be a chore. I have the same schedule everyday. There should be a way to put my hours in one day and have it copy for the other days. I have to individually punch in my hours for each day. Time consuming.

Pros

The EASE of use. Everything in the portal is clearly laid out and user friendly.

Cons

Not available...Love everything about it!

Pros

It's very user friendly, support is easy to access. It takes less time to do end of the year reporting than with Advantage Payroll

Cons

It's hard to get someone on the phone to answer questions, sometimes there is a revolving door of payroll specialists. Also the pressure to add on services such as the 401k and benefits.

Pros

I liked how the website was laid out. I also like how easy the hiring tab was to use. I really liked how everyone's PTO was on one calendar that administrators could see.

Cons

I did not like how if an employee used Paychex with a previous employer, it was very difficult to add them and separate the profiles.

Pros

It is easy to use and maintain. Set up was also easy with great support.

Cons

Some of the more involved things need support...but...it has always provided.

Alternatives Considered

Reasons for Switching to Paychex Flex

Pros

Paychex Flex is very easy to use for employers and employees alike. It is one of the easiest payroll systems I've used to date.

Cons

I didn't like the login issues, as I had one quite a bit.

Pros

It was user friendly in it set up and functions, however too many items required personal service running accurate payroll which required phone calls to account managers.

Cons

The account manager role is an entry level position at Paychex, so nearly all calls to account managers resulted in a response of "let me check with my manager and I'll get back to you".

Pros

Nothing, terrible product. I was originally promised coasts would remain the same my entire life with Paychex. [sensitive content hidden] LIED!

Cons

Staff and support. Salesperson lied! [sensitive content hidden] Stated my monthly costs would “never change”

Pros

Only used until upgraded to different provider/platform altogether!

Cons

I never had a problem with this software, honestly. ESPECIALLY compared to some/other providers of the same functions/purpose.

Pros

Easy to access from home

Cons

Too many features difficult to use or wasn't set up on my account. Many reports didn't pull when requested. Didn't have reports available in Excel format.