Paychex Flex

Pros

Payroll processing for my business can be done whenever I want, the interface is intuitive, and all employees have access to their own data for purposes of audits and tax filings. The time I used to spend on payroll and tax preparation is now mine. I was relieved to have access to Paychex reports when a PPP opportunity presented itself.

Cons

They're doing their best to improve the system, but in the meanwhile, it can be inconvenient to use while they work on it.

Pros

I like the app that the employees use to log in their time. Clock in/clock out and that is shows me the location when they punch in/out.

Cons

I am unable to pull a report showing the punch times and locations. Their report shows coordinates of their location, totally useless.

Pros

I can't think of a thing I liked or would recommend about Paychex Flex.

Cons

Everything really. If I were to pick one thing, I would say that the disparate systems within systems is very convoluted and causes significant issues with reporting and maintenance of employee records. Every piece of the system (time and attendance, benefit admin, etc.) comes with a different "bolt-on" platform and service team. This caused immense issues and pain points throughout the entire employee life cycle. We are still unwinding all of the issues caused by our partnership with Paychex and left the platform four months ago. They are also terrible at ensuring timely and appropriate tax filings on our behalf.

Pros

Paychex processed payroll very quickly, I never had to worry about payroll being late even if I did it the day before. The time clock was very useful AND user friendly. Employees can clock in on their phone or at their workstation.

Cons

It is very difficult and time consuming to make sure that Paychex Flex is pulling the correct taxes for each employee. I think it would be very difficult to use this for a large company.

Pros

This software has streamlined the payroll and HR systems for us. With scheduling, new hires, terminations, LOAs, wage increases, promotions, timecards & reports, the work is streamlined, easy to use & works in a logical manner. I pleased that the software makes the employee responsible to ensure their information & hours are correct.

Cons

Running reports to review OT took a few tries to do correctly, but I was able to find features I didn't know were available, so that was a bonus.

Pros

That we can have time clock & payroll in the same place.

Cons

The app lags extremly bad. On the desk top version, it's very cumbersome to get around and do things. way too many steps to process time cards etc.

Alternatives Considered

Reasons for Switching to Paychex Flex

Pros

The ease of use on the HR side. It was very easy to export and send payroll to our accountant.

Cons

The difficulty of use by employees. It was semi-easy to navigate and request time off, but the app takes up to five minutes to load before they can clock in or out. This led to impatience which led to a ton of missed punches.

Alternatives Considered

Reasons for Switching to Paychex Flex

Pros

I enjoy how easy it is to use Paychex. It is very user friendly and has basic to advanced payroll capabilities.

Cons

I don’t like the issues when submitting payroll and the lack of communication when there are errors.

Alternatives Considered

Reasons for Switching to Paychex Flex

Pros

The system was decent to use for payroll services.

Cons

It was not the easiest to use. Decent if this is what you can afford, but not the easiest to use.

Alternatives Considered

Reasons for Switching to Paychex Flex

Pros

I like that I can access my paycheck stubs online.

Cons

I have to sign in every time I want to view my information.

Pros

Employee self sufficiency.
The HR business partner feature. Our rep is extremely knowledgeable, helpful & relatable. It cost a little extra but the advise given is worth it & has helped me with terminations, leave absences, discipline issues, etc

Cons

Some basic reports are not available.
Ou Time & Attendance rep changes often & without prior notice or a reason for the change.

Alternatives Considered

Reasons for Switching to Paychex Flex

Pros

User interface was friendly to employee and employer. Great function options.

Cons

Inability to view overall breakdowns for each paystubs instead of having to view each individually

Pros

Paychex flex simplifies payroll and HR by having all in one dashboards

Cons

I found Paychex Flex very user friendly. The only drawback was that the employees had occasional glitches with logging in.

Pros

We had a difficult payroll and many on the implementation team became frustrated all except our Payroll Manager. She was patient and work with us to get a great product. Even when we decided to leave Paychex, she follow-up to see if we still needed their services until our new payroll vendor was able to get our payroll set up in their system.

Cons

The system is hard to use. Many of the features convert back to original features. The system nor the training received from the implementaion team did not allow the Administrator to make minimal employee information changes. This was frustrating. Also, the assist feature was outdated and was hard to follow the steps to rectify an issue using the help assistant. As well, CSR was not able to assist with any issues either. Very frustrating.

Alternatives Considered

Reasons for Choosing Paychex Flex

Switched From

Reasons for Switching to Paychex Flex

Pros

The customer service when we need guidance on using the software or need assistance with any errors that need correcting.

Cons

Sometimes it is not clear or seems impossible to correct time-clock errors efficiently.

Pros

Paychex has a great user interface that makes it easy to find all the resources I need to manage my time, benefits and employee approvals for time off.

Cons

One challenge is finding the right support agent for the issue I am having. It can take some time to get connected.

Pros

What I like most about Paychex Flex is that payroll is easy to to run and the site is pretty user friendly and it has everything you need all in one platform.

Cons

There is nothing I really dislike about paychex.

Pros

The ease and convenience of the online access was great. it just made clocking-in and out, and keeping track of time so easy for me. I loved being able to see my total amount of worked hours approved by management for the next payroll cycle. Having an online portal which allows you to access your payroll time and your documents (pay stubs, W-2, etc...) all from one place, is a huge life-saver.

Cons

Sometimes it will lock you out of your account. When you change/update the phone number on your account, it saves it to your online profile but for some reason it doesn't update their verification log. This means that when you attempt to login from your new phone and the system doesn't recognize it, it will naturally attempt to verify your identity, but unfortunately it attempts to send the verification text/call to the old phone number instead of the new one, despite having updated your account details online already.

Pros

PAYCHEX HAS BECOME ONE OF THE BEST SOFTWARE SYSTEMS WE HAVE. VERY USER FRIENDLY FOR NOT ONLY MANAGEMENT BUT EMPLOYEES AS WELL.

Cons

IT WOULD BE BENIFICIAL IF THE PDF WOULD BE AVAILABLE AS SOON AS PAYROLL IS COMPLETED INSTEAD OF THE END OF THE WEEK.

Pros

This HR/payroll tool is easy to use for both the HR team and the users. It's very intuitive. Employees can easily update their own banking information and access their pto and pay stubs easily. It's also easy for office staff to make updates.

Cons

Like so many office software programs, there are many opportunities to add services which really brings the price up. It costs more for training and benefit administration, and for time tracking. Make sure you look at the whole cost before you switch to it.

Pros

Easy to use. Friendly reports process. Requesting time off, payroll,

Cons

I don't really have any complaints on this.

Pros

It was convenient at the time. Everything is included in the home page.

Cons

Logging in each time and no app was available

Pros

EASY TO NAVIGATE THROUGH AND GET NOTIFICATIONS TO NAVIGATE THRUGHT THE APP

Cons

THE APP SHOULD BE A COLOR I CAN FIND EASILY

Pros

Easy to access from home

Cons

Too many features difficult to use or wasn't set up on my account. Many reports didn't pull when requested. Didn't have reports available in Excel format.

Pros

It was very easy to use and navigate. Clocking in and out was a breeze. It was also very easy to adjust time if someone forgot to clock in or out.

Cons

The 401k features were confusing to some people. They thought it could have been a bit more intuitive.

Pros

Paychex onboarding is great. The main dashboard became easier and easier to use, and there's a lot of features that come with a basic subscription and more you can add.

Cons

The extra features are pushed HARD by their teams. Their retirement savings team was almost predatory with how they sold the product, constant calls, applying pressure to make a decision, and more. Once we started with their HR service, things just got worse. These features get more and more expensive with less and less that they offer, but you're under contract. The invoicing gets obfuscated so you don't know what money is being charged for, and you have to be on top of them to not make errors or mistakes.
The platform itself can be confusing with many features not having a menu button, requiring access strictly through an notification card on the dashboard homepage.

Alternatives Considered

Reasons for Choosing Paychex Flex

Switched From

Reasons for Switching to Paychex Flex

Pros

Ease of use and product offering is well rounded, great for a mid-sized company like ours.

Cons

The reporting is awful. It's a very inflexible system and literally my only complaint about the entire product. I wish they could get this right, it would elevate my experience 10 fold.

Alternatives Considered

Reasons for Choosing Paychex Flex

Switched From

Reasons for Switching to Paychex Flex

Pros

Paychex Flex provides every function that I need in order to streamline every administrative step when it comes to our employees.

Cons

I haven't experienced any cons with this program. I don't anticipate this happening as it meets the needs that I have.

Pros

It was easy to view paystubs, submit time off requests, and get a snapshot of important employment milestone dates.

Cons

None. It performed its functions exceptionally well.

Pros

That I can review my W2 and all my paystubs in the same place whenever I need to and I can print them or download them easily. I love the clock in machine to.

Cons

The APP takes forever to log in a lot of the times. I would be on time coming back from lunch but by the time the app would open and I clocked back in I would be , sometimes up to 4 minutes late. Those minutes add up when you only get paid once a month.

Pros

Through Paychex Flex I can access my payroll receipts, have closer communication with human resources, have an entry and exit record to validate my hours worked, and have my benefits clear. It has been very useful because I can access it easily and at any time, an alternative to not bother human resources whenever I need them for payroll issues

Cons

Everything has been perfectly used and working perfectly, I have no problems or mistreatment

Pros

They paid my payroll and taxes onetime, unfortunately made many many errors that required months to correct.

Cons

You are assigned an account advisor that you are never able to contact directly and must play voice-tag when you have questions. When I am calling, I am spending the time to get an immediate answer and the process gets dragged out much longer than necessary. If you want an immediate answer, you are then put on hold to speak to the next available agent. Since they are not as familiar with your account, in my opinion, there is a higher risk that you will receive an incorrect answer which happened to me on multiple occasions which made undoing the correction even worse.

Additionally, sometime the user may need to speak with a Payroll Specialist and othertimes a Time & Attendance specialist. Unfortunately, many issues that arise require evaluation in both of these areas [say a staff member does not get credited appropriately for time off, etc] and one specialist cannot see what the other one sees.

Pros

Paychex Flex came to my rescue when we needed it most. It ensures accurate and timely payment, compliance with tax laws and regulations and security of our data. It has made things simple leveraging HR experience for our experts.

Cons

This software has helped us solve many different challenges and improve numerous workflows. No challenges encountered.

Pros

I could run my own reports when I wanted them.

Cons

It was hard to receive qualified support. It took almost a year to get our account transferred over when we were purchased by another company (FEIN)

Alternatives Considered

Reasons for Switching to Paychex Flex

Pros

My favorite thing is that I can see all my tax forms on Paychex, that way I don't need to worry about losing my papers or asking someone for another copy.

Cons

I don't like that it limits how soon you can clock in and out. Sometimes I go on my break, but minutes later they ask me to come back and help someone else. But because you have to wait a bit before you can clock back in, it blocks you. Or at least that has been my experience.

Pros

Extremely user friendly. We have many employees who are not very tech savvy and they all seem to enjoy the ease of Paychex Flex.

Cons

From the few years we have been using Paychex Flex I do not have much to complain or dislike about it.

Pros

The seamless interface and the instant access to pay stubs!

Cons

Every now and then, I have an issue with having to reset my password, or, sometimes, my pay stub might be blurry. I exit out, and go back in, and it’s fixed.

Pros

They have wonderful customer support teams and are always available when needed. They are very user friendly and make time keeping and payroll seamless.

Cons

The reporting could be more user friendly.

Pros

I like how easy its interface is very straightforward and user friendly. I can easily find any detail regarding paycheck or other benefits information also I love the mobile app its really a game changer. I can do my work even if I am not my desktop.

Cons

What I dislike about Paychex Flex is that sometime it does not load properly or its get slow which is irritating when I am in hurry also it literally bombarded me with notification which cause sometime I miss important notification.

Pros

Intuitive. Reasonable reporting ability. Full tax service.

Cons

Customer service. Tax inaccuracies. Unable to go fully paperless.

Pros

Very user friendly interface for manually entering payroll and onboarding new employees.

Cons

Many different hands and account reps. The communication could be a bit better.

Pros

I love that Paychex offers a pay now option where you can get paid before pay day so that you dont have to wait to get paid to pay your bills or overdraft your accounts. It charges a small fee but absolutely worth it.

Cons

The app is slightly glitchy and they do maintenance often on the app. The apps dashboard is slightly confusing but it is customizable.

Pros

I like that Paychex flex allows multiple users to log in and work on payroll to allow for each person in each department to enter there staff hours.

Cons

There customer service isn't the best there are times it is hard to get ahold of our customer service representative and the representatives seem to have a high turn over rate.

Pros

It does any kind of math for you, shows anniversary date when hired, keeps track of sick & vacation times, and gives tax info

Cons

Using the TAB key to get to each box can be a chore. I have the same schedule everyday. There should be a way to put my hours in one day and have it copy for the other days. I have to individually punch in my hours for each day. Time consuming.

Pros

The EASE of use. Everything in the portal is clearly laid out and user friendly.

Cons

Not available...Love everything about it!

Pros

It can be an easy and efficient way for an employee to be able to clock in & clock out from wherever at the location. It allows for you to tally your hours, view your paychecks, and overall ease of use.

Cons

It has trouble logging in on older devices. It works best on a newer phone and even a phone a few years behind may only easily log in half of the time.

Pros

I think one of the best features of Paychex Flex is the wide range of features it offers, including payroll processing, HR management tasks, and attendance tracking.

Cons

There are some notable cons:

The customer service is absolutely horrendous. It can take days to hear from your account manager. If you speak with a customer service representative, they always suggest contacting your account manager.

The website was completely unusable when trying to process payroll. If you had to make any adjustments, it could take a day of just lagging since everyone else was using the website.

Pros

I liked how the website was laid out. I also like how easy the hiring tab was to use. I really liked how everyone's PTO was on one calendar that administrators could see.

Cons

I did not like how if an employee used Paychex with a previous employer, it was very difficult to add them and separate the profiles.

Pros

Simple processing. The platform is more for lower volume companies. Not really intuitive but very user friendly

Cons

Customer service. The reps are not very helpful at times because to retain the knowledge and skills necessary to address complex issues or system config questions.

Pros

Paychex Flex is very easy to use for employers and employees alike. It is one of the easiest payroll systems I've used to date.

Cons

I didn't like the login issues, as I had one quite a bit.