Semper

Pros

The developers are continuously striving to improve the system.

Cons

I love the system. It is user friendly. Only area that needs attention is the e-mail templates.

Alternatives Considered

Reasons for Choosing Semper

Switched From

Reasons for Switching to Semper

Pros

Semper is an easy to use excel base system that is very self-exoplanetary. The support team is very friendly and extremely patient. The system self can be adjusted to suit the company's needs to an extent. It is also very easy to correct errors. In general, both the reservation system and POS system is very user friendly.

Cons

The financial side and reports can use a bit more attention.

Pros

Analytics and reporting were good, although one needs proper training to make sense of the various reports.

Cons

Fragmented nature of each of the functions within the system. It never felt comfortable to use the features as they didn't seamlessly talk to each other. Training was not beneficial and on-the-job training a hard task to accomplish. We employed 365Villas and couldn't believe how fast and user-friendly it is. We were operational with 2 weeks, whereas we took 3 months to go-live with Semper.

Pros

It works very well for us as a reservation system and I like the reports available.

Cons

I am worried about the Cloud Based option as I have received feedback from other clients that the information does not pull through correctly from Nightsbridge.

Pros

Easy to use, Accuracy, Tools to prevent theft and monitoring.

Cons

Some payment steps can be reduced
The input procedure and update of stock items to be made easier

Pros

Easy to use and understand and great service

Cons

Nothing love everything about the program

Alternatives Considered

Reasons for Switching to Semper

Pros

All in one product. Need to understand the setup if the system and products but if set up correctly it runs pretty good.

Cons

Most of the updates is for the web base.

Pros

I can access Semper from the cloud and quickly generate a quote or invoice and also check availability from my laptop or smart phone

Cons

I would like Semper to have more options of linking to booking engines like booking.com & Safari. Maybe they do but I was not advised. It would be good to move everything to Semper because Nightsbridge still handles online booking.

Alternatives Considered

Reasons for Switching to Semper

Pros

ample reports
easy calendar
easy billing

Cons

channel management very complicated and needs support inout

Pros

Easy to navigate and a lot of assorted reports

Cons

Accounting packages integration failure

Pros

I was told it will make me stress free when is come to warehouse accountability

Cons

The lack of support when we asked our local product provider to see the errors that happen when we installed it. We are so concerned about this and now they are adding a new charge.

Pros

People make a company,
especially in our industry, because they are the ones that resolve issues. We enjoy working with the semper team, their system is a pleasure to work with.

Cons

Nothing bothers us about the system if there was something lacking in the past [sensitive content hidden]
abd his team developed a solution. Its a solid platform

Pros

I like all the different aspects of Semper, especially all the different reports you can generate.

Cons

Some aspects are a bit over-complicated to get a hang of if you did not receive proper training from the start, e.g. setting up rates, invoice structure, etc.

Pros

Functional Accounting system combined with reservations and Conferencing.

Cons

Recipe setup - restaurant
limited access to being able to delete items or invoices - manually without contacting support.

Limited reports

Alternatives Considered

Pros

Consistently proven to be incredibly helpful. His knowledge and responsiveness have made resolving issues a smooth and efficient process. I appreciate his dedication to provide excellent assistance.

Cons

I currently find the support service to be outstanding, and I can't think of anything that needs improvements at the moment.

Pros

I have worked with Semper at Multiple Properties around South Africa and even opted to have Semper implemented in Botswana. I would not use any other PMS in future.

Cons

In my opinion I have not yet found any fault with Semper in order to advise on any improvements required.

Pros

guest booking data
just struggling as sometime add the toruism levy other time ignore

Cons

the stock system - record and ease of checking as supervisor and correcting entering of items
Printing - can not print only one for instance good received note - every time everything of the day have to then copy paste or select
General ledger integration

Pros

It works for Hospitality

Cons

Most reports do not have totals

When you enter goods recieved - you cannot save - if there is a power cut you have to redo all your work. Yesterday my stock controller lost all his work. Not fun....

When I pull stock on hand reports to check on my staff - I always have to data sort as it does not show ie bar - housekeeping together is all over the place .

Pros

The flexibility and the many different functions within it.

Cons

The slow speed at times when switching screens or saving.

Pros

I quiet like the calendar view and the dashboard.

Cons

It is unnecessarily complicated on a lot of functions making it frustratingly unbearable at times.

Pros

The support team is always so helpful ([sensitive content hidden] and [sensitive content hidden] in particular )

Cons

The system is Very slowThe system is not user friendly

Pros

User friendly and the office and [SENSITIVE CONTENT] are always available to assist

Cons

Cant think of anything. The consultants leads one to what needs to be known

Pros

The system is user friendly and one can easily work around it.

Cons

It can be bit complicated sometimes, when ever you move bookings around, it changes the rate or sometimes the rates just disappears.

Pros

Easy to use and assist in keeping track of goods

Cons

nothing, everything is good. would recommend to have it.

Pros

Search option is easy. you just type name and you receive what you need

Cons

changing rates for all rooms is tedious. If the other rooms can pick up the rates it will be better

Pros

I can log in remotely - that is the only thing remotely positive regarding Semper.

To be fair... the previous system probably also have this option and it would probably be more streamlined than Semper's but never had need to use it before we switched to Semper

Cons

Data 100% unreliable and everything needs to be double checked.
A HUGE problem if you try to pull an annual report.

Pros

Fairly easy to use and well suited for smaller restaurants for both POS and Stock Control. The support I have received in the past has been exemplary and problems have always been resolved fast and satisfactorily.

Cons

It would be nice to have more buttons displayed on the home screen. Having to scroll through button lists take up unnecessary time and lead to mistakes. Out of stock items are not displayed on the "Stock on Hand "report. A zero would help to assess at a glance that a product is out of stock. Dockets and Invoices are not customizable. When using formatted dockets, column widths are too wide leaving very little space for product descriptions - this, by the way, is the only support ticket that has not been resolved. I miss the ability to be able to log into the system remotely via an app in order to perform functions that are not permitted by on-site staff. Currently I need to come into the restaurant to resolve problems when I am at the restaurant.

Pros

setting up all our own rates, can see all the bookings. We can call at anytime, and someone will answer. I always just work with [sensitive content hidden]. But I prefer to work with [sensitive content hidden] as she is always so friendly and willing to help. She definitely knows what she is doing and I always feel comfortable with her. She always has solutions and helps us very well.

Cons

That the system has glitches like if I transfer stuff on the system it does not add up or subtract the items. If items are read it sometimes the system does not add it to stock on hand.I dislike it how you put people in management positions that can not do the job. Like [sensitive content hidden]. They do not know the system and always does something else than we are asking. I get very frustrated with them because they do not listen to what we want. If I call and it is 1 of them that is answering I will rather wait to speak to someone else even if it takes a day. Even on standby, you need to be profesional and [sensitive content hidden] can not be profesional.

Pros

It covers all aspects of what is required in the hospitality industry. From the restaurant all the way to wedding facilities and online booking platform.

Cons

The software altough works great and does everything it should, looks a bit dated.

Alternatives Considered

Reasons for Choosing Semper

Switched From

Reasons for Switching to Semper

Pros

That we could use it as a Central Reservations

Cons

Too big a program for our slow internet in Namibia
Struggle to get it to work for us.

Pros

its simple to use and very reliable. I run it locally as we are very rural and the internet is not always reliable. despite running locally, Semper also allows me remote access via a web browser interface so i am able to manage bookings from anywhere.

Cons

Nothing really. its not the fanciest software on the market, but it does everything i want at a very reasonable price.

Pros

it works well and they have great partner support

Cons

Online is still not there but I'm sure its a end-user problem at the moment (training)

Alternatives Considered

Reasons for Choosing Semper

Reasons for Switching to Semper

Pros

Semper is a very easy and reliable system to use in a restaurant, it has many different features and are very user friendly.

Cons

So far there isn't any complaints or something that we don't like about Semper.

Pros

The product stood out from others as it was easy to use. It incorporated tour groups and individuals that other programs could not do. A huge amount of data can be recouped through the record systems and easy to find them. Was easy to set the system up to our needs.

Cons

There is nothing that I do not like or find irritating.

Alternatives Considered

Reasons for Switching to Semper

Pros

Semper Online is one of the easiest software packages that I have ever used and it has been extremely easy to convert from a server based system to this online one. It is extremely user-friendly and training new staff is now much easier.

Cons

There is nothing negative about Semper although it can be tricky when the internet is down - but that's not their fault!

Pros

The support men and women are fantastic, I am always impressed with their commitment to customer satisfaction, specifically [sensitive content hidden]. The system as a whole is very easy to use and understand.

Cons

Sometimes the different reports relating to revenue and stock control do not provide consistent information that relate with each other, this makes accurate reporting, forecasting and revenue balancing very difficult.

Pros

Ease of use and cost effectiveness . It does not require any training

Cons

None at all very very good. Sometimes it frezees

Pros

Fairly easy to use on a day to day basis for operations

Cons

Still needs some development on the back end with regards to rate management and visibility of rates when not in use, example: you cannot set rates to turn on and off as specific dates in the year and if rate is not available it is still visible and bookable on the system, but at a zero rate.

Alternatives Considered

Reasons for Choosing Semper

Reasons for Switching to Semper

Pros

The software is easy to understand and to use. This makes it a joy to work with on a daily basis.

Cons

Sometimes the updates bring out more problems.

Pros

Easy and quick to use. Makes streamlining all information easy.
Always exceptional support from [SENSITIVE CONTENT]. If not for him life would have been a lot more difficult

Cons

1. I wish there was Whatsapp integration built in. This would make it so much easier to communicate directly with guests from the system. Similiar to what automated sms and emails are set up.

2. Looking to integrate Xero Accounting software but found out today that there is an expensive monthly cost to doing this.

Pros

Nothing, not user friendly, set up promises weren’t kept, waste of money

Cons

Set up promises weren’t kept, blackmailed to accept or threatened to be tuned off

Pros

Stock Control is accurate and profit margins are nice to see

Cons

Currenlty there is ONE colour coded for both the Guest that has (i) made partial payment; AS WELL as the Guest that has Paid in FULL. It would be nice to have the Calendar View to highlight in DIFFERENT COLOURS the two types of Guests, those who have PAID IN FULL; and those who have made Payment, but still have OUTSTANDING account prior to their arrival and check in. Because of this issue, one now has to actually click on the booking to open the reservation in order to see if there person is Paid in FULL ; or only partially paid.

Alternatives Considered

Reasons for Choosing Semper

Switched From

Reasons for Switching to Semper

Pros

Setup and the automatic syncronizing of the system is a plus.

Cons

No comments on this. All in order thank you.

Alternatives Considered

Reasons for Switching to Semper

Pros

Customer support from the Semper team has been exceptional. Whenever I have had questions or needed assistance, their knowledgeable and friendly support staff have been prompt in their responses, ensuring that my concerns are addressed promptly.

Cons

Nothing I can think of at this time but perhaps speed on cloudbase system could be faster?

Pros

The functionality and features are very helpful.

Cons

The system can be complicated and overwhelming.

Pros

Easy integration with online booking platforms

Cons

Doesn't support local (South African) booking platforms

Alternatives Considered

Reasons for Switching to Semper

Pros

It helps us to manage our property remotely especially with the new browser version. The reporting system also helps with all aspects of the business.

Cons

So far there is nothing that I don't like.

Pros

When u can see ahead when bookings has been made in stead of looking in a book & loose space or details

Cons

When you can't change the dates for when invoice has been made...need to make new invoice...

Pros

The product itself is user friendly, we are able to add features to suite our needs. Payment via the online portal quick and the software updates itself automatically saving us time spent checking through our service providers (Bank). You are able to intergrate with any product with easy. For example as a hotel we intergrated with Pilot and Gaap POS systems in order to track payment and ensuring all transactions are in par with the existing features.

Cons

Some time but not often, it does not generate the information needed for example generating occupancy rate , proper employee cash ups. However semper support is effective when the need arises to attend to these matters.

Pros

Easy to learn and use. Sometimes not user friendly eg. bottle neck when entering transactions.

Cons

little hick ups and after hours support not always able to assist