About Semper

Semper is a Property Management System that helps hoteliers manage their properties better so that they can increase revenue, improve guest satisfaction and save time. The software is either locally installed on premises or can be accessed via the cloud.
Semper Software - dashboard
Semper Software - availability calendar
Semper Software - reservations manager
Semper Software - reservation details
Semper video
Semper Software - dashboard - thumbnail
Semper Software - availability calendar - thumbnail
Semper Software - reservations manager - thumbnail
Semper Software - reservation details - thumbnail

Semper pricing

Semper does not have a free version but does offer a free trial. Semper paid version starts at US$9.00/month.

Starting Price:
US$9.00/month See pricing details
Free Version:
No
Free trial:
Yes

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Browse Semper Reviews

125 of 125 reviews
Sort by:
Jaco
Jaco
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

4
Reviewed on 16/1/2024

semper review

very good value for money, most additional modules are free and or very cheap

Pros

ample reports
easy calendar
easy billing

Cons

channel management very complicated and needs support inout

Riekie
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 19/1/2024

No regrets

Overall experiences are very satisfied with good product and friendly assisting group of people.

Pros

Semper is an easy to use excel base system that is very self-exoplanetary. The support team is very friendly and extremely patient. The system self can be adjusted to suit the company's needs to an extent. It is also very easy to correct errors. In general, both the reservation system and POS system is very user friendly.

Cons

The financial side and reports can use a bit more attention.

Hester
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Functionality
1
Ease of Use
1
Customer Support
3

1
Reviewed on 11/1/2024

My opinion

I'm very negative regarding Semper.
I find their accounting side totally unpractical and difficult for non-accounting people to use.
None of the info on reports is trustworthy or easy to categorize. Settings need to be changes again and again and again and one user's settings gets pulled over to all users.

Pros

I can log in remotely - that is the only thing remotely positive regarding Semper.

To be fair... the previous system probably also have this option and it would probably be more streamlined than Semper's but never had need to use it before we switched to Semper

Cons

Data 100% unreliable and everything needs to be double checked.
A HUGE problem if you try to pull an annual report.

Response from Semper

We appreciate your honest feedback and apologize for any challenges you've faced with Semper. It's disheartening to hear about the issues with data reliability, especially when pulling annual reports. We understand the importance of accurate and trustworthy information. Your concerns about the accounting side being impractical for non-accounting users and the difficulties in settings management are duly noted. We are committed to addressing these issues and improving your experience with Semper. If you have specific details or further suggestions, please feel free to share them with our support team. We appreciate your input and are dedicated to making necessary improvements.

Replied 12/1/2024
Maryke
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/1/2024

Concerned about Cloud Based Option

Pros

It works very well for us as a reservation system and I like the reports available.

Cons

I am worried about the Cloud Based option as I have received feedback from other clients that the information does not pull through correctly from Nightsbridge.

Response from Semper

Thank you for providing your feedback. I'd like to highlight that our cloud-based system operates seamlessly, mirroring the functionality of the local server-based system. Notably, the cloud-based system boasts enhanced security measures and a higher likelihood of receiving bookings from Nightbridge or any other connected channel manager. This increased efficacy is attributed to its cloud-based nature, which minimizes interference and ensures a smoother operational experience compared to the local server.

Replied 20/1/2024
Suzette
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 23/1/2024

Professional & Efficient Service

Pros

The developers are continuously striving to improve the system.

Cons

I love the system. It is user friendly. Only area that needs attention is the e-mail templates.

Alternatives Considered

Little Hotelier and Opera

Reasons for Choosing Semper

I did not switch form NightsBridge. You do not have LodgeManager on the list. My business outgrew the previous product and I needed something that had a module for my restaurant.

Switched From

NightsBridge

Reasons for Switching to Semper

Local developer, pricing and speedy response to enquiry.

Response from Semper

Thank you very much for your positive review. We are busy changing the email templates and have introduced new correspondence documents that have been re-designed if you wish to implement them please get in contact with support.

Replied 29/4/2024
Corne
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
1
Customer Support
3

2
Reviewed on 27/11/2023

A fragmented system lacking user-friendly application

Frustrating at best. I have to add that we had a junior technician who constantly impressed us with her service and willingness to help us. She was a breath of fresh air and I felt that she was a gem. The system truly disappointed compared to her desire to resolve issues.

Pros

Analytics and reporting were good, although one needs proper training to make sense of the various reports.

Cons

Fragmented nature of each of the functions within the system. It never felt comfortable to use the features as they didn't seamlessly talk to each other. Training was not beneficial and on-the-job training a hard task to accomplish. We employed 365Villas and couldn't believe how fast and user-friendly it is. We were operational with 2 weeks, whereas we took 3 months to go-live with Semper.

Response from Semper

Dear Corne,

Thank you for sharing your feedback on Semper. We appreciate your insights in helping us refine our services.

We regret any inconvenience you faced with Semper's user-friendliness and cohesion. We're committed to addressing these issues, enhancing user experience, and improving onboarding.

Your positive note on analytics is encouraging. We'll ensure our analytics remain robust and user-friendly.

We're evaluating your comparison with 365Villas to enhance Semper's functionality and deployment speed. Your experience is crucial, and we're dedicated to exceeding expectations.

If you have further suggestions, please reach out. We value your feedback and hope for the chance to serve you better.

Replied 1/12/2023
Edwin
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
3

4
Reviewed on 11/1/2024

ITS A VERY EASY SOFTWARE AND VERY HELPFUL AND EASY TO USE

Very good software and it makes it very difficult for stealing. And audit trail

Pros

I can get any report and easy to analyze

Cons

I can get my report and present on time. Auditing what the front office, bar and restaurant is very easy

Response from Semper

Thanks for your positive review! Glad to hear our software is easy to use, helpful for report analysis, and aids in timely presentations. Your feedback on the software's effectiveness in auditing and enhancing security with an audit trail is appreciated. We're committed to meeting your needs and value your input. Thank you for choosing our solution!

Replied 12/1/2024
Deon
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/1/2024

Great Easy to use system

Enjoy working withe the program and the Technical support is great.

Pros

Easy to use, Accuracy, Tools to prevent theft and monitoring.

Cons

Some payment steps can be reduced
The input procedure and update of stock items to be made easier

Response from Semper

Thank you very much for the positive review. You will be pleased to know we are currently busy with implementing integration to payment devices that will greatly reduce the process of capturing payments. It will be available in the next release.

Replied 10/2/2024
Brightone
Brightone
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
4
Customer Support
3

4
Reviewed on 16/1/2024

Latitude 15 semper Review

overall experience with Semper is 8/10

Pros

Easy to navigate and a lot of assorted reports

Cons

Accounting packages integration failure

Annaloice
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
3
Customer Support
1

3
Reviewed on 20/1/2024

Rating for Semper AK

It’s been very stressful to use especially with lack of support after installation which is not what we were told when the advertising was done.

Pros

I was told it will make me stress free when is come to warehouse accountability

Cons

The lack of support when we asked our local product provider to see the errors that happen when we installed it. We are so concerned about this and now they are adding a new charge.

Farryn
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 7/12/2023

Semper Review

Some difficulties here and there but support staff always manage to help and sort out issues.

Pros

The support men and women are fantastic, I am always impressed with their commitment to customer satisfaction, specifically [sensitive content hidden]. The system as a whole is very easy to use and understand.

Cons

Sometimes the different reports relating to revenue and stock control do not provide consistent information that relate with each other, this makes accurate reporting, forecasting and revenue balancing very difficult.

Response from Semper

Thank you for your detailed review of Semper. We're delighted to hear that you have had a positive experience with our support team, particularly mentioning [sensitive content hidden]. It's great to know that you find the system as a whole easy to use and understand.

It's reassuring to hear that our support staff has been helpful in managing and resolving issues. If you have any specific details or further suggestions, please feel free to share them with our support team. We appreciate your trust in Semper and are dedicated to continuous improvement.

Replied 12/1/2024
Quinten
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 7/12/2023

The Best of the Bunch

Pros

People make a company,
especially in our industry, because they are the ones that resolve issues. We enjoy working with the semper team, their system is a pleasure to work with.

Cons

Nothing bothers us about the system if there was something lacking in the past [sensitive content hidden]
abd his team developed a solution. Its a solid platform

Response from Semper

Thank you for your positive feedback! We're honored to be considered "The Best of the Bunch." We completely agree that people are key, especially in our industry, and we're delighted that you enjoy working with the Semper team. If you have any further comments or suggestions, we're here to listen. Thanks for choosing Semper!

Replied 12/1/2024
Stacey
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
3
Customer Support
5

3
Reviewed on 16/1/2024

Still Learning

Pros

Functional Accounting system combined with reservations and Conferencing.

Cons

Recipe setup - restaurant
limited access to being able to delete items or invoices - manually without contacting support.

Limited reports

Alternatives Considered

Sage 300cloud
Leanne
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
2
Ease of Use
4
Customer Support
5

4
Reviewed on 12/1/2024

Fernery Lodge Revie

We have enjoyed working with [sensitive content hidden] - he has helped us set up stock control in semper which was never used at Fernery before.

Pros

It works for Hospitality

Cons

Most reports do not have totals

When you enter goods recieved - you cannot save - if there is a power cut you have to redo all your work. Yesterday my stock controller lost all his work. Not fun....

When I pull stock on hand reports to check on my staff - I always have to data sort as it does not show ie bar - housekeeping together is all over the place .

Zané
  • Industry: Hospitality
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 19/6/2023

Semper feedback

All our problems have been solved. [sensitive content hidden] is always a great help and always has solutions even if it takes her a few days she always gets it done.

Pros

setting up all our own rates, can see all the bookings. We can call at anytime, and someone will answer. I always just work with [sensitive content hidden]. But I prefer to work with [sensitive content hidden] as she is always so friendly and willing to help. She definitely knows what she is doing and I always feel comfortable with her. She always has solutions and helps us very well.

Cons

That the system has glitches like if I transfer stuff on the system it does not add up or subtract the items. If items are read it sometimes the system does not add it to stock on hand.I dislike it how you put people in management positions that can not do the job. Like [sensitive content hidden]. They do not know the system and always does something else than we are asking. I get very frustrated with them because they do not listen to what we want. If I call and it is 1 of them that is answering I will rather wait to speak to someone else even if it takes a day. Even on standby, you need to be profesional and [sensitive content hidden] can not be profesional.

Response from Semper

Thank you for sharing your feedback with us. We're delighted to hear that you appreciate the ability to set up rates, view bookings easily, and receive responsive customer support. We value your concerns regarding glitches in the system and the challenges with certain team members. We are actively working to address these issues and appreciate your patience. Your input is essential, and if you have any further suggestions or encounter issues, please don't hesitate to reach out. We're committed to ensuring a positive experience for you. Thank you for your support!

Replied 16/1/2024
Sharmia
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 11/1/2024

Easy to use

easy to make new bookings and keep up to date with availability.

Pros

Version 8 is easy to use. Great value for money

Cons

The new semper is a bit different from the older version.

Response from Semper

Thanks for your feedback on Version 8! We're thrilled to hear it's easy to use and offers great value for money. If you have any more comments or suggestions, feel free to share. We appreciate your support!

Replied 12/1/2024
Joan
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/1/2024

Using Semper for Reservations

Enjoy working on the system.

Pros

User friendly making it easy to do the reservations and train new staff

Cons

Does not export some reports such as individual debtors accounts to excel

Anuschka
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/1/2024

Semper review

Pros

Easy to use
Fast and reliable
Availability

Cons

At this stage no cons, might just have to use it a bit longer to discover cons

Response from Semper

Thank you for sharing your experience with Semper! We're thrilled to hear that you find our service easy to use, fast, and reliable. Your feedback on the seamless availability is much appreciated. It's encouraging to know that Semper has met your expectations. If you ever have any suggestions or additional thoughts, please feel free to share.

Replied 22/1/2024
Alex
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 4/12/2023

Semper Property Management System

Pros

Makes managing properties and rentals so much easier.
Nice function for housekeeping and good integration with most booking websites.

Cons

Looks outdated (like a software from the early 2000's).
But I was using the desktop version and from what I understand, the web platform is much better and more modern.

Response from Semper

Thank you for your positive feedback! We're glad to hear that Semper makes managing properties easier with good integration. We appreciate your input about the desktop version's appearance, and we're excited for you to explore the more modern web platform for an updated experience. If you have any further comments or suggestions, feel free to let us know. We're here to enhance your property management journey!

Replied 12/1/2024
Ricardo
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 23/1/2024

Review Isandlwana

Needs are met and system running smoothly

Pros

Ease of use and installation and staff happy

Cons

No comment as we are happy with system as the staff are comfortable

Response from Semper

Thanks for the positive review. it is much appreciated

Replied 10/2/2024
Ewaldt
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
4
Customer Support
4

4
Reviewed on 24/7/2023

Semper PMS Experience

The system is good for small independent hotels, It serves the daily needs of reservations, front office and housekeeping and accounting.

Pros

Dashboard has an easy to use format and everything you need in one place.

Cons

The reporting does not support easy revenue management and analysis.Semper channel manager only connects with limited otas, which is restrictive.

Response from Semper

Thank you for your feedback! We're glad you find the Semper PMS dashboard easy to use. We appreciate your insights about the reporting challenges and limitations with the channel manager. If you have any specific suggestions or further comments, feel free to share. We value your input and are here to support your hotel's needs!

Replied 12/1/2024
Jackie
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 14/8/2023

Top quality support on product

Very good overall experience.

Pros

System is user friendly, online support is efficient, top quality, helpful, patient and super friendly.

Cons

More options for different customized reports.

Response from Semper

Thank you for your positive feedback! We're thrilled to hear you appreciate our top-quality support, user-friendly system, and efficient online assistance. Your suggestion for more customized report options is noted. We're here to enhance your experience, and we appreciate your support!

Replied 12/1/2024
Gerald
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/6/2023

Semper PMS property solutions for us

We are extremely happy with the system and the support is exceptional.

Pros

It helps us to manage our property remotely especially with the new browser version. The reporting system also helps with all aspects of the business.

Cons

So far there is nothing that I don't like.

Response from Semper

Thank you for your positive review! We're thrilled to hear that Semper PMS has been instrumental in managing your property remotely, especially with the new browser version. We're glad you find the reporting system beneficial. If you ever have any feedback or questions, feel free to reach out. We appreciate your support and are delighted to provide exceptional support for your needs!

Replied 16/1/2024
itumeleng
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Functionality
3
Ease of Use
3
Customer Support
5

3
Reviewed on 30/6/2023

Best service

Average

Pros

The support team is always so helpful ([sensitive content hidden] and [sensitive content hidden] in particular )

Cons

The system is Very slowThe system is not user friendly

Response from Semper

Thank you for your positive feedback! We're delighted to hear you appreciate our support team. We're sorry to hear about the challenges with system speed and user-friendliness. If you have specific suggestions or encounter issues, please reach out. Your input is valuable to us.

Replied 16/1/2024
Tshepo
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/6/2023

Staff

Pros

The system is user friendly and one can easily work around it.

Cons

It can be bit complicated sometimes, when ever you move bookings around, it changes the rate or sometimes the rates just disappears.

Response from Semper

Thank you for your review! We're pleased to hear that you find our system generally user-friendly. We understand the challenges with rates when moving bookings around and are actively working to improve this aspect. Your feedback is valuable, and if you have any further comments or suggestions, please feel free to share. We appreciate your support!

Replied 16/1/2024
Gerrit
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
4
Customer Support
5

4
Reviewed on 23/1/2024

All-in-all, a good functional option

My experience is limited to POS and Stock Control only. We do not use the reservation function for our Guesthouse. Overall, I am happy with the product since it largely does what we need it to do.

Pros

Fairly easy to use and well suited for smaller restaurants for both POS and Stock Control. The support I have received in the past has been exemplary and problems have always been resolved fast and satisfactorily.

Cons

It would be nice to have more buttons displayed on the home screen. Having to scroll through button lists take up unnecessary time and lead to mistakes. Out of stock items are not displayed on the "Stock on Hand "report. A zero would help to assess at a glance that a product is out of stock. Dockets and Invoices are not customizable. When using formatted dockets, column widths are too wide leaving very little space for product descriptions - this, by the way, is the only support ticket that has not been resolved. I miss the ability to be able to log into the system remotely via an app in order to perform functions that are not permitted by on-site staff. Currently I need to come into the restaurant to resolve problems when I am at the restaurant.

Response from Semper

Thank you very much for your feedback.It is much appreciated.
we will make a change to teh docets to include more information as you request.
I am not sure if you are aware that we have a hosted version where you can log-in at any time and view all tables, sales etc. You can also make change from anywhere.

Replied 24/1/2024
Jacomine
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
4

4
Reviewed on 11/1/2024

Grown to appreciate this product over others

I started out being totally intimidated by it, but it has grown on me and now I do not want to use any other system for now.

Pros

I like all the different aspects of Semper, especially all the different reports you can generate.

Cons

Some aspects are a bit over-complicated to get a hang of if you did not receive proper training from the start, e.g. setting up rates, invoice structure, etc.

Response from Semper

Thank you for sharing your thoughts on Semper. We're glad to hear that you've grown to appreciate the product, especially the variety of reports it offers. We understand your concerns about certain aspects being over-complicated without proper training, such as setting up rates and invoice structure. We appreciate your feedback and are committed to improving user experience and training resources.

It's fantastic to know that despite the initial intimidation, Semper has won you over, and you prefer it over other systems. We're here to support you, and if you have any specific areas you'd like assistance with or suggestions for improvement, please feel free to reach out. We appreciate your choice in Semper and value your feedback.

Replied 12/1/2024
Martin
Martin
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Functionality
3
Ease of Use
4
Customer Support
2

3
Reviewed on 11/1/2024

Semper review

Pros

Semper is cloud based, you can use it anywhere.

Cons

Semper has glitches or is offline that creates issues

Response from Semper

Thank you for your feedback! We're glad you appreciate Semper's cloud-based accessibility. We apologize for any glitches or downtime and are actively working to improve reliability. If you encounter issues, please contact our support team. Your input is important to us.

Replied 16/1/2024
Lindia
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/1/2024

BEST POS FOR YOUR COMPANY

Semper has made a big difference in our Company. Before we couldn't go back on daily reports or check sales reports and losses. Now we can do all of this and more.

Pros

Semper is a very easy and reliable system to use in a restaurant, it has many different features and are very user friendly.

Cons

So far there isn't any complaints or something that we don't like about Semper.

Response from Semper

Thank you for your glowing review! We're thrilled to hear that Semper has proven to be the best POS for your company, offering an easy and reliable system with user-friendly features. It's great that you haven't encountered any complaints or issues with the system. Your feedback on Semper making a significant difference in your company, providing the ability to review daily and sales reports, is appreciated. We're honored to have been recommended to you by another satisfied company using Semper. We understand the importance of reliable support and are glad to have surpassed your expectations after switching from Lavu POS, addressing the challenges you faced with assistance. Thank you for choosing Semper!

Replied 12/1/2024
Brendan
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/1/2024

Review of Semper

Very friendly and helpful support staff, they solve issues quickly.

Pros

I can access Semper from the cloud and quickly generate a quote or invoice and also check availability from my laptop or smart phone

Cons

I would like Semper to have more options of linking to booking engines like booking.com & Safari. Maybe they do but I was not advised. It would be good to move everything to Semper because Nightsbridge still handles online booking.

Alternatives Considered

NightsBridge

Reasons for Switching to Semper

The invoices were very professional and easy to use.
Nikki
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Functionality
2
Ease of Use
2
Customer Support
2

3
Reviewed on 23/1/2024

Not user friendly

I've used other POS systems and Semper is one of the least user friendly
steps are not simple
does not take into account the pressure from waiters side in processing orders as it takes very long and becomes frustrating to use - wastes time in waiting for simple tasks to be completed (e.g. waiting for the text box to open, merging a table, splitting a table etc.)
No easy to follow User Manual for Semper Conference especially. It's difficult to understand how to use the various functions, e.g. function sheet etc. (not activated on our side)

Pros

Easy to check closed tables
Easy to re-instate closed tables
large icons for easy reading

Cons

Not user friendly
Reports are usually not very accurate or user friendly
Too many steps to complete a simple task (e.g. split and combine tables)
Very slow at times
Has many "issues" and takes very long to process table merging or voids.
Freezes often
Not reliable
Does not generate accurate reports
Not enough training done
No quick view user manual for beginners

Bianca
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/1/2024

Semper Review

Very good. Assistance by Semper is also good.

Pros

Setup and the automatic syncronizing of the system is a plus.

Cons

No comments on this. All in order thank you.

Alternatives Considered

NightsBridge

Reasons for Switching to Semper

It was already implemented on the premises.
Jacobus
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 11/1/2024

overall user

Pros

All in one product. Need to understand the setup if the system and products but if set up correctly it runs pretty good.

Cons

Most of the updates is for the web base.

Response from Semper

We'd like to inform you that we're implementing a change to Semper to enable local access to the web interface. This adjustment is aimed at providing a more convenient and efficient experience for users. If you have any questions or concerns about this update, please feel free to reach out. We appreciate your understanding and look forward to offering an improved service with these enhancements.

Replied 12/1/2024
Jaan-Mart
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 8/12/2023

Great great great

Wonderful!!!! Will always use and recommend

Pros

Easy to use and understand and great service

Cons

Nothing love everything about the program

Alternatives Considered

NightsBridge

Reasons for Switching to Semper

Love to work on Semper and everything I can do on the system

Response from Semper

Thank you for the enthusiastic review! We're thrilled to hear that you find Semper great, easy to use, and appreciate the excellent service. Your endorsement and commitment to always using and recommending Semper are greatly appreciated. We're honoured that you chose Semper over alternatives like NightsBridge, and we're delighted that you love working on our system. If you ever have further feedback or need assistance, feel free to reach out. Thank you for choosing Semper!

Replied 12/1/2024
Rhona
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
2
Ease of Use
2
Customer Support
2

3
Reviewed on 11/1/2024

Ultimate Safaris Review

Frustrating, struggling to get to work with our service provider as he is just never available.

Pros

That we could use it as a Central Reservations

Cons

Too big a program for our slow internet in Namibia
Struggle to get it to work for us.

Response from Semper

We're honored that you chose Semper after switching from Hotellinx Cloud due to your company's growth and your familiarity with the product from previous experiences. If you have further concerns or suggestions, please feel free to reach out. We're committed to enhancing your experience with Semper. Thank you for choosing us for your Central Reservations needs!

Replied 12/1/2024
Glenda
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 16/1/2024

CAJORI HOTEL FEEDBACK

IT HAS BEEN A BIT TRICKY, BUT HELPFUL. I USE CMS AND IT IS EASIER AND ALSO LOVE THE FACT THAT YOU CAN CHANGE THE DESCRIPTION OF THE PRODUCT WITHOUT ANY HUSTLE

Pros

DRAWING STATEMENT AND OTHER REPORTS. IT MAKES MONTH ENDS EASIER

Cons

CHANGING THE TEMPLATES OR NARRATIVES. ESPECIALLY ON RESERVATIONS SEMPER

Janice
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 11/1/2024

Housekeeping and Laundry

Pros

Easy to learn and use. Sometimes not user friendly eg. bottle neck when entering transactions.

Cons

little hick ups and after hours support not always able to assist

Response from Semper

Thank you for sharing your review. We're glad to hear that our system is easy to learn and use for housekeeping and laundry. We apologize for any inconvenience you've encountered, especially the bottleneck during transaction entry. Your feedback on little hiccups and challenges with after-hours support is noted. We're committed to addressing these issues to enhance your experience. If you have further details or suggestions, please feel free to share with our support team. We appreciate your input and thank you for using our system.

Replied 16/1/2024
Minette
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
3
Customer Support
4

3
Reviewed on 23/1/2024

Semper is a great management tool

Overall, Semper is a great management tool. It is user friendly and even if there is something we do not understand, we can call Semper and we will immediately receive help.

Pros

Semper is easy to use and every day I discover a new feature. From organizing reservations, to taking payments form guests, everything us made easier by Semper.

Cons

The accounting section of Semper needs a little more attention. Frequently we have to call Semper and ask why our invoices/statements are wrong.

Response from Semper

Thank you very much for the positive response. On the accounting side, a tremendous has been done in recent releases and we would like it very much to share that with you.

Replied 10/2/2024
Daniel
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/1/2024

Rooms Bookings ,Restaurant & Bar POS

Very good and easy system to use, it has so many features that can build the business.

Pros

It is a system that is user friendly, for accommodation bookings, Restaurant & Bar .
Financial system that you can control your business.

Cons

Not Sure , it is a tool that you can learn so many things on it, especially on the hospitality industry.

Response from Semper

Thanks for the review Daniel we appreciate you.

Replied 29/4/2024
Phelokazi
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/1/2024

Semper booking system is the besy!

Semper booking system covers all aspects of what is required in the hospitality industry.
the software is stable and reliable at all times.

Pros

very accurate! it keeps track of all booking information.
semper consultants are always there to assist.

Cons

nothing that i like the least about semper booking system

Alex
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/1/2024

Functional PMS

Pros

At a glance we know how are booking sheet stands

Cons

You can not integrate different properties onto the same data base
We need to be able use CRM as well

Response from Semper

Hi You are able to use multiple properties on one database and distribute to different OTA's as well as the own website booking system.
Semper has a built in CRM capability to enable you to build extensive profiles for each guest.
In addition, you are able to integration to 6 different CRM systems.

Replied 19/1/2024
Haile
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
4
Customer Support
3

3
Reviewed on 11/1/2024

Haithoms guesthouses review

Very good helped the organization to manage reservations

Pros

Ease of use and cost effectiveness . It does not require any training

Cons

None at all very very good. Sometimes it frezees

Response from Semper

Thank you for your positive review of Haithoms Guesthouses. We're glad you find our property management system easy to use and cost-effective for efficient reservation management. We apologize for any occasional freezing issues, and our team is actively working to address them. Your feedback is valuable, and we appreciate your trust in our product. We look forward to serving you even better in the future.

Replied 12/1/2024
Kim
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/1/2024

Feedback from Blanco Guest Farm

Fantastic! I love everything about the Senpet system

Pros

It’s ease of use and fantastic support!
It is very difficult to make mistakes with the system!

Cons

Group bookings aren’t our best and we would like to redesign the invoice template but everything else is great

Response from Semper

Thank you very much for the positive review. It is much appreciated. You will be pleased to know that we have created new templates which are very modern. we would like to show you these and see if you like them.

Replied 10/2/2024
Chris
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
5

3
Reviewed on 18/1/2024

Chestnut Country Lodge

Pros

The flexibility and the many different functions within it.

Cons

The slow speed at times when switching screens or saving.

Response from Semper

Thank you for taking the time to share your feedback. We're delighted to hear that you appreciate the flexibility and diverse range of functions within our platform. Your feedback is invaluable as we continuously strive to enhance our services.

Replied 22/1/2024
Athol
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/1/2024

Finding the Rights Admin System for Your Hospitality Company

Good experience always helpul & they will get back to me to Confirm that the Issues were resolved

Pros

Easy to Contact & most issues are Resolved

Cons

Costs Gets Expensive with other systems also required & it all adds Up.
So one has to make sure the system works for their Company

Response from Semper

Thank you for your review and positive comments

Replied 24/1/2024
Pfukani
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 12/1/2024

Great property management tool

Pros

Most of the things are relatively simple to use and understand. I'm rather pleased with semper.

Cons

I cannot think of anything at the moment.

Response from Semper

Thank you for your positive feedback! We're delighted to hear that you find our property management system user-friendly. If you have any suggestions or further comments, feel free to reach out. We appreciate your support!

Replied 16/1/2024
Vernon
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
2
Customer Support
4

3
Reviewed on 11/1/2024

Not happy

Pros

Nothing, not user friendly, set up promises weren’t kept, waste of money

Cons

Set up promises weren’t kept, blackmailed to accept or threatened to be tuned off

Response from Semper

We're sorry to hear about your dissatisfaction. We take your feedback seriously and apologize for any inconvenience you've experienced. Your concerns about the system not being user-friendly and setup promises not being kept are noted. We aim to address and rectify any issues promptly. If you have specific details or additional feedback, please reach out to our support team so we can better understand and assist you. We appreciate your input and are committed to improving our services.

Replied 12/1/2024
Jean
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 23/1/2024

Simple to use

Pros

Relatively easy to use, logical process. Modifications to bookings are generally easy.

Cons

Refund process, no opportunity to rectify or change once committed, forced to do work arounds for incorrect or amended entry.

Response from Semper

hi Jean, You will be pleased to know that we have re-written the refund process which will be available in the next release.

Replied 10/2/2024
Christie
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
3
Customer Support
4

3
Reviewed on 19/1/2024

Review done

Pros

guest booking data
just struggling as sometime add the toruism levy other time ignore

Cons

the stock system - record and ease of checking as supervisor and correcting entering of items
Printing - can not print only one for instance good received note - every time everything of the day have to then copy paste or select
General ledger integration

Response from Semper

We are actively addressing these issues to enhance our system's overall performance. We appreciate your transparency, and your insights are crucial as we strive to improve and provide a better experience for you. Thank you for choosing us, and we look forward to addressing your concerns promptly.

Replied 22/1/2024
Vania
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 16/1/2024

Excellent for calendar management

Pros

Easy integration with online booking platforms

Cons

Doesn't support local (South African) booking platforms

Alternatives Considered

NightsBridge

Reasons for Switching to Semper

More functionality at the time, like a payment platform
125 reviews

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