About Semper

Semper is a Property Management System that helps hoteliers manage their properties better so that they can increase revenue, improve guest satisfaction and save time. The software is either locally installed on premises or can be accessed via the cloud.
Semper Software - dashboard
Semper Software - availability calendar
Semper Software - reservations manager
Semper Software - reservation details
Semper video
Semper Software - dashboard - thumbnail
Semper Software - availability calendar - thumbnail
Semper Software - reservations manager - thumbnail
Semper Software - reservation details - thumbnail

Semper pricing

Semper does not have a free version but does offer a free trial. Semper paid version starts at US$9.00/month.

Starting Price:
US$9.00/month See pricing details
Free Version:
No
Free trial:
Yes

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Browse Semper Reviews

125 of 125 reviews
Sort by:
Suzette
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 23/1/2024

Professional & Efficient Service

Pros

The developers are continuously striving to improve the system.

Cons

I love the system. It is user friendly. Only area that needs attention is the e-mail templates.

Alternatives Considered

Little Hotelier and Opera

Reasons for Choosing Semper

I did not switch form NightsBridge. You do not have LodgeManager on the list. My business outgrew the previous product and I needed something that had a module for my restaurant.

Switched From

NightsBridge

Reasons for Switching to Semper

Local developer, pricing and speedy response to enquiry.

Response from Semper

Thank you very much for your positive review. We are busy changing the email templates and have introduced new correspondence documents that have been re-designed if you wish to implement them please get in contact with support.

Replied 29/4/2024
Riekie
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 19/1/2024

No regrets

Overall experiences are very satisfied with good product and friendly assisting group of people.

Pros

Semper is an easy to use excel base system that is very self-exoplanetary. The support team is very friendly and extremely patient. The system self can be adjusted to suit the company's needs to an extent. It is also very easy to correct errors. In general, both the reservation system and POS system is very user friendly.

Cons

The financial side and reports can use a bit more attention.

Corne
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
1
Customer Support
3

2
Reviewed on 27/11/2023

A fragmented system lacking user-friendly application

Frustrating at best. I have to add that we had a junior technician who constantly impressed us with her service and willingness to help us. She was a breath of fresh air and I felt that she was a gem. The system truly disappointed compared to her desire to resolve issues.

Pros

Analytics and reporting were good, although one needs proper training to make sense of the various reports.

Cons

Fragmented nature of each of the functions within the system. It never felt comfortable to use the features as they didn't seamlessly talk to each other. Training was not beneficial and on-the-job training a hard task to accomplish. We employed 365Villas and couldn't believe how fast and user-friendly it is. We were operational with 2 weeks, whereas we took 3 months to go-live with Semper.

Response from Semper

Dear Corne,

Thank you for sharing your feedback on Semper. We appreciate your insights in helping us refine our services.

We regret any inconvenience you faced with Semper's user-friendliness and cohesion. We're committed to addressing these issues, enhancing user experience, and improving onboarding.

Your positive note on analytics is encouraging. We'll ensure our analytics remain robust and user-friendly.

We're evaluating your comparison with 365Villas to enhance Semper's functionality and deployment speed. Your experience is crucial, and we're dedicated to exceeding expectations.

If you have further suggestions, please reach out. We value your feedback and hope for the chance to serve you better.

Replied 1/12/2023
Maryke
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/1/2024

Concerned about Cloud Based Option

Pros

It works very well for us as a reservation system and I like the reports available.

Cons

I am worried about the Cloud Based option as I have received feedback from other clients that the information does not pull through correctly from Nightsbridge.

Response from Semper

Thank you for providing your feedback. I'd like to highlight that our cloud-based system operates seamlessly, mirroring the functionality of the local server-based system. Notably, the cloud-based system boasts enhanced security measures and a higher likelihood of receiving bookings from Nightbridge or any other connected channel manager. This increased efficacy is attributed to its cloud-based nature, which minimizes interference and ensures a smoother operational experience compared to the local server.

Replied 20/1/2024
Deon
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/1/2024

Great Easy to use system

Enjoy working withe the program and the Technical support is great.

Pros

Easy to use, Accuracy, Tools to prevent theft and monitoring.

Cons

Some payment steps can be reduced
The input procedure and update of stock items to be made easier

Response from Semper

Thank you very much for the positive review. You will be pleased to know we are currently busy with implementing integration to payment devices that will greatly reduce the process of capturing payments. It will be available in the next release.

Replied 10/2/2024
Jaan-Mart
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 8/12/2023

Great great great

Wonderful!!!! Will always use and recommend

Pros

Easy to use and understand and great service

Cons

Nothing love everything about the program

Alternatives Considered

NightsBridge

Reasons for Switching to Semper

Love to work on Semper and everything I can do on the system

Response from Semper

Thank you for the enthusiastic review! We're thrilled to hear that you find Semper great, easy to use, and appreciate the excellent service. Your endorsement and commitment to always using and recommending Semper are greatly appreciated. We're honoured that you chose Semper over alternatives like NightsBridge, and we're delighted that you love working on our system. If you ever have further feedback or need assistance, feel free to reach out. Thank you for choosing Semper!

Replied 12/1/2024
Jacobus
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 11/1/2024

overall user

Pros

All in one product. Need to understand the setup if the system and products but if set up correctly it runs pretty good.

Cons

Most of the updates is for the web base.

Response from Semper

We'd like to inform you that we're implementing a change to Semper to enable local access to the web interface. This adjustment is aimed at providing a more convenient and efficient experience for users. If you have any questions or concerns about this update, please feel free to reach out. We appreciate your understanding and look forward to offering an improved service with these enhancements.

Replied 12/1/2024
Brendan
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/1/2024

Review of Semper

Very friendly and helpful support staff, they solve issues quickly.

Pros

I can access Semper from the cloud and quickly generate a quote or invoice and also check availability from my laptop or smart phone

Cons

I would like Semper to have more options of linking to booking engines like booking.com & Safari. Maybe they do but I was not advised. It would be good to move everything to Semper because Nightsbridge still handles online booking.

Alternatives Considered

NightsBridge

Reasons for Switching to Semper

The invoices were very professional and easy to use.
Jaco
Jaco
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

4
Reviewed on 16/1/2024

semper review

very good value for money, most additional modules are free and or very cheap

Pros

ample reports
easy calendar
easy billing

Cons

channel management very complicated and needs support inout

Brightone
Brightone
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
4
Customer Support
3

4
Reviewed on 16/1/2024

Latitude 15 semper Review

overall experience with Semper is 8/10

Pros

Easy to navigate and a lot of assorted reports

Cons

Accounting packages integration failure

Annaloice
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
3
Customer Support
1

3
Reviewed on 20/1/2024

Rating for Semper AK

It’s been very stressful to use especially with lack of support after installation which is not what we were told when the advertising was done.

Pros

I was told it will make me stress free when is come to warehouse accountability

Cons

The lack of support when we asked our local product provider to see the errors that happen when we installed it. We are so concerned about this and now they are adding a new charge.

Quinten
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 7/12/2023

The Best of the Bunch

Pros

People make a company,
especially in our industry, because they are the ones that resolve issues. We enjoy working with the semper team, their system is a pleasure to work with.

Cons

Nothing bothers us about the system if there was something lacking in the past [sensitive content hidden]
abd his team developed a solution. Its a solid platform

Response from Semper

Thank you for your positive feedback! We're honored to be considered "The Best of the Bunch." We completely agree that people are key, especially in our industry, and we're delighted that you enjoy working with the Semper team. If you have any further comments or suggestions, we're here to listen. Thanks for choosing Semper!

Replied 12/1/2024
Jacomine
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
4

4
Reviewed on 11/1/2024

Grown to appreciate this product over others

I started out being totally intimidated by it, but it has grown on me and now I do not want to use any other system for now.

Pros

I like all the different aspects of Semper, especially all the different reports you can generate.

Cons

Some aspects are a bit over-complicated to get a hang of if you did not receive proper training from the start, e.g. setting up rates, invoice structure, etc.

Response from Semper

Thank you for sharing your thoughts on Semper. We're glad to hear that you've grown to appreciate the product, especially the variety of reports it offers. We understand your concerns about certain aspects being over-complicated without proper training, such as setting up rates and invoice structure. We appreciate your feedback and are committed to improving user experience and training resources.

It's fantastic to know that despite the initial intimidation, Semper has won you over, and you prefer it over other systems. We're here to support you, and if you have any specific areas you'd like assistance with or suggestions for improvement, please feel free to reach out. We appreciate your choice in Semper and value your feedback.

Replied 12/1/2024
Stacey
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
3
Customer Support
5

3
Reviewed on 16/1/2024

Still Learning

Pros

Functional Accounting system combined with reservations and Conferencing.

Cons

Recipe setup - restaurant
limited access to being able to delete items or invoices - manually without contacting support.

Limited reports

Alternatives Considered

Sage 300cloud
Karla
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 5/12/2023

Semper Support Review: [sensitive content hidden]

The support service from [sensitive content hidden] has been consistently excellent.

Pros

Consistently proven to be incredibly helpful. His knowledge and responsiveness have made resolving issues a smooth and efficient process. I appreciate his dedication to provide excellent assistance.

Cons

I currently find the support service to be outstanding, and I can't think of anything that needs improvements at the moment.

Response from Semper

Thank you for your positive feedback! We're thrilled to hear that Semper consistently provides excellent support. We appreciate your acknowledgement of his helpfulness, knowledge, and dedication. If you ever have further comments or suggestions, feel free to reach out. We're here to assist you!

Replied 12/1/2024
Bronwan
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/7/2023

Extremely User Friendly and Great Support

Pros

I have worked with Semper at Multiple Properties around South Africa and even opted to have Semper implemented in Botswana. I would not use any other PMS in future.

Cons

In my opinion I have not yet found any fault with Semper in order to advise on any improvements required.

Response from Semper

Thank you for your wonderful feedback! We're thrilled to hear that you find Semper extremely user-friendly and appreciate the great support. It's fantastic to know that you've chosen Semper for multiple properties and even implemented it in Botswana. We're grateful for your trust and loyalty. If you ever have any suggestions or further comments, feel free to reach out. We look forward to continuing to serve you!

Replied 12/1/2024
Christie
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
3
Customer Support
4

3
Reviewed on 19/1/2024

Review done

Pros

guest booking data
just struggling as sometime add the toruism levy other time ignore

Cons

the stock system - record and ease of checking as supervisor and correcting entering of items
Printing - can not print only one for instance good received note - every time everything of the day have to then copy paste or select
General ledger integration

Response from Semper

We are actively addressing these issues to enhance our system's overall performance. We appreciate your transparency, and your insights are crucial as we strive to improve and provide a better experience for you. Thank you for choosing us, and we look forward to addressing your concerns promptly.

Replied 22/1/2024
Leanne
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
2
Ease of Use
4
Customer Support
5

4
Reviewed on 12/1/2024

Fernery Lodge Revie

We have enjoyed working with [sensitive content hidden] - he has helped us set up stock control in semper which was never used at Fernery before.

Pros

It works for Hospitality

Cons

Most reports do not have totals

When you enter goods recieved - you cannot save - if there is a power cut you have to redo all your work. Yesterday my stock controller lost all his work. Not fun....

When I pull stock on hand reports to check on my staff - I always have to data sort as it does not show ie bar - housekeeping together is all over the place .

Chris
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
5

3
Reviewed on 18/1/2024

Chestnut Country Lodge

Pros

The flexibility and the many different functions within it.

Cons

The slow speed at times when switching screens or saving.

Response from Semper

Thank you for taking the time to share your feedback. We're delighted to hear that you appreciate the flexibility and diverse range of functions within our platform. Your feedback is invaluable as we continuously strive to enhance our services.

Replied 22/1/2024
Thabang
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Functionality
2
Ease of Use
2
Customer Support
5

2
Reviewed on 22/6/2023

Review

Customer services is easily reachable although I do feel like we shouldn't have to call in so many times for a variety of issues. [sensitive content hidden] is quite amazing and always helpful; her product knowledge range is great and there is no issue she has been unable to help me with. She is empathetic and resourceful. A lot of us on my property actually like speaking to her mostly.

Pros

I quiet like the calendar view and the dashboard.

Cons

It is unnecessarily complicated on a lot of functions making it frustratingly unbearable at times.

Response from Semper

Thank you for your review! We're pleased to hear you appreciate the calendar view and dashboard. We understand your frustration with certain functions and are actively working to simplify them. We appreciate your feedback on our customer service. We value your input, and if you have further suggestions or concerns, please feel free to reach out. Thanks for your support!

Replied 16/1/2024
itumeleng
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Functionality
3
Ease of Use
3
Customer Support
5

3
Reviewed on 30/6/2023

Best service

Average

Pros

The support team is always so helpful ([sensitive content hidden] and [sensitive content hidden] in particular )

Cons

The system is Very slowThe system is not user friendly

Response from Semper

Thank you for your positive feedback! We're delighted to hear you appreciate our support team. We're sorry to hear about the challenges with system speed and user-friendliness. If you have specific suggestions or encounter issues, please reach out. Your input is valuable to us.

Replied 16/1/2024
Suzette
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/11/2021

Honest feedback

Pros

User friendly and the office and [SENSITIVE CONTENT] are always available to assist

Cons

Cant think of anything. The consultants leads one to what needs to be known

Response from Semper

Wow, we really appreciate your positive words! Thank you, Suzette.

Replied 18/11/2021
Tshepo
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/6/2023

Staff

Pros

The system is user friendly and one can easily work around it.

Cons

It can be bit complicated sometimes, when ever you move bookings around, it changes the rate or sometimes the rates just disappears.

Response from Semper

Thank you for your review! We're pleased to hear that you find our system generally user-friendly. We understand the challenges with rates when moving bookings around and are actively working to improve this aspect. Your feedback is valuable, and if you have any further comments or suggestions, please feel free to share. We appreciate your support!

Replied 16/1/2024
Temwani
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/6/2023

Bea has been excellent.

i have gained lots of experiences with features it comes with

Pros

Easy to use and assist in keeping track of goods

Cons

nothing, everything is good. would recommend to have it.

Response from Semper

Thank you for your positive review! We're delighted to hear that you find the system easy to use and effective in tracking goods. We appreciate your recommendation and are glad to know that you have gained valuable experiences with the features. If you ever have more feedback or questions, feel free to reach out. We appreciate your support!

Replied 16/1/2024
Christabel
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 29/11/2021

Semper

not bad, can be easy at times

Pros

Search option is easy. you just type name and you receive what you need

Cons

changing rates for all rooms is tedious. If the other rooms can pick up the rates it will be better

Response from Semper

Hi Christabel, The web based system has a new rate management facility where rates are linked to each other. Change one rate and all linked rates get updated based on a pre-defined rule when they are linked. all online channels can also be updated with the change. all you need to do is change the rate in one place.

Replied 30/11/2021
Hester
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Functionality
1
Ease of Use
1
Customer Support
3

1
Reviewed on 11/1/2024

My opinion

I'm very negative regarding Semper.
I find their accounting side totally unpractical and difficult for non-accounting people to use.
None of the info on reports is trustworthy or easy to categorize. Settings need to be changes again and again and again and one user's settings gets pulled over to all users.

Pros

I can log in remotely - that is the only thing remotely positive regarding Semper.

To be fair... the previous system probably also have this option and it would probably be more streamlined than Semper's but never had need to use it before we switched to Semper

Cons

Data 100% unreliable and everything needs to be double checked.
A HUGE problem if you try to pull an annual report.

Response from Semper

We appreciate your honest feedback and apologize for any challenges you've faced with Semper. It's disheartening to hear about the issues with data reliability, especially when pulling annual reports. We understand the importance of accurate and trustworthy information. Your concerns about the accounting side being impractical for non-accounting users and the difficulties in settings management are duly noted. We are committed to addressing these issues and improving your experience with Semper. If you have specific details or further suggestions, please feel free to share them with our support team. We appreciate your input and are dedicated to making necessary improvements.

Replied 12/1/2024
Gerrit
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
4
Customer Support
5

4
Reviewed on 23/1/2024

All-in-all, a good functional option

My experience is limited to POS and Stock Control only. We do not use the reservation function for our Guesthouse. Overall, I am happy with the product since it largely does what we need it to do.

Pros

Fairly easy to use and well suited for smaller restaurants for both POS and Stock Control. The support I have received in the past has been exemplary and problems have always been resolved fast and satisfactorily.

Cons

It would be nice to have more buttons displayed on the home screen. Having to scroll through button lists take up unnecessary time and lead to mistakes. Out of stock items are not displayed on the "Stock on Hand "report. A zero would help to assess at a glance that a product is out of stock. Dockets and Invoices are not customizable. When using formatted dockets, column widths are too wide leaving very little space for product descriptions - this, by the way, is the only support ticket that has not been resolved. I miss the ability to be able to log into the system remotely via an app in order to perform functions that are not permitted by on-site staff. Currently I need to come into the restaurant to resolve problems when I am at the restaurant.

Response from Semper

Thank you very much for your feedback.It is much appreciated.
we will make a change to teh docets to include more information as you request.
I am not sure if you are aware that we have a hosted version where you can log-in at any time and view all tables, sales etc. You can also make change from anywhere.

Replied 24/1/2024
Zané
  • Industry: Hospitality
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 19/6/2023

Semper feedback

All our problems have been solved. [sensitive content hidden] is always a great help and always has solutions even if it takes her a few days she always gets it done.

Pros

setting up all our own rates, can see all the bookings. We can call at anytime, and someone will answer. I always just work with [sensitive content hidden]. But I prefer to work with [sensitive content hidden] as she is always so friendly and willing to help. She definitely knows what she is doing and I always feel comfortable with her. She always has solutions and helps us very well.

Cons

That the system has glitches like if I transfer stuff on the system it does not add up or subtract the items. If items are read it sometimes the system does not add it to stock on hand.I dislike it how you put people in management positions that can not do the job. Like [sensitive content hidden]. They do not know the system and always does something else than we are asking. I get very frustrated with them because they do not listen to what we want. If I call and it is 1 of them that is answering I will rather wait to speak to someone else even if it takes a day. Even on standby, you need to be profesional and [sensitive content hidden] can not be profesional.

Response from Semper

Thank you for sharing your feedback with us. We're delighted to hear that you appreciate the ability to set up rates, view bookings easily, and receive responsive customer support. We value your concerns regarding glitches in the system and the challenges with certain team members. We are actively working to address these issues and appreciate your patience. Your input is essential, and if you have any further suggestions or encounter issues, please don't hesitate to reach out. We're committed to ensuring a positive experience for you. Thank you for your support!

Replied 16/1/2024
Johan
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 15/11/2021

Everything you need and More... and then some!

Pros

It covers all aspects of what is required in the hospitality industry. From the restaurant all the way to wedding facilities and online booking platform.

Cons

The software altough works great and does everything it should, looks a bit dated.

Alternatives Considered

RoomRaccoon

Reasons for Choosing Semper

We required POS for our restaurant as well as PMS for the lodge.

Switched From

NightsBridge

Reasons for Switching to Semper

Pricing.

Response from Semper

Thank you for the great review, Johan! Are you on the new Semper web system yet? This is a very modern system with a lot of new functions. Feel free to send us an email and we will contact you to to switch you over.

Replied 18/11/2021
Rhona
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
2
Ease of Use
2
Customer Support
2

3
Reviewed on 11/1/2024

Ultimate Safaris Review

Frustrating, struggling to get to work with our service provider as he is just never available.

Pros

That we could use it as a Central Reservations

Cons

Too big a program for our slow internet in Namibia
Struggle to get it to work for us.

Response from Semper

We're honored that you chose Semper after switching from Hotellinx Cloud due to your company's growth and your familiarity with the product from previous experiences. If you have further concerns or suggestions, please feel free to reach out. We're committed to enhancing your experience with Semper. Thank you for choosing us for your Central Reservations needs!

Replied 12/1/2024
Leon
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/11/2021

The ideal software for my business

Pre Semper we had a number of lost bookings as well as a serious problem with double bookings. With Semper being linked directly to our multi channel manager ( MyAllocator ), this problem has totally disappeared.
The proiduct comes with 100's of reports so i can pull any stats i need for pipeline management, house maintenance etc. its all there.

Pros

its simple to use and very reliable. I run it locally as we are very rural and the internet is not always reliable. despite running locally, Semper also allows me remote access via a web browser interface so i am able to manage bookings from anywhere.

Cons

Nothing really. its not the fanciest software on the market, but it does everything i want at a very reasonable price.

Response from Semper

Thank you so much for this great review, Leon. We really appreciate your support and we are so glad our system was able to sort out the issues you had before you implemented Semper.

Replied 18/11/2021
Martin
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/12/2021

Great Product!

it works well and they have great partner support

Pros

it works well and they have great partner support

Cons

Online is still not there but I'm sure its a end-user problem at the moment (training)

Alternatives Considered

NightsBridge

Reasons for Choosing Semper

there was not product/partner support

Reasons for Switching to Semper

[SENSITIVE CONTENT] the sales reps was really helpfull

Response from Semper

Thanks for the review, Martin. We're happy to hear you are enjoying the software.

Replied 11/7/2022
Lindia
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/1/2024

BEST POS FOR YOUR COMPANY

Semper has made a big difference in our Company. Before we couldn't go back on daily reports or check sales reports and losses. Now we can do all of this and more.

Pros

Semper is a very easy and reliable system to use in a restaurant, it has many different features and are very user friendly.

Cons

So far there isn't any complaints or something that we don't like about Semper.

Response from Semper

Thank you for your glowing review! We're thrilled to hear that Semper has proven to be the best POS for your company, offering an easy and reliable system with user-friendly features. It's great that you haven't encountered any complaints or issues with the system. Your feedback on Semper making a significant difference in your company, providing the ability to review daily and sales reports, is appreciated. We're honored to have been recommended to you by another satisfied company using Semper. We understand the importance of reliable support and are glad to have surpassed your expectations after switching from Lavu POS, addressing the challenges you faced with assistance. Thank you for choosing Semper!

Replied 12/1/2024
Tom
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/11/2021

Semper Hospitality Software

The software is stable. Integrates well with other programs, - accounting and other booking systems. The maintenance and development is excellent on the program. The staff are friendly and willing to help and assist all the time.

Pros

The product stood out from others as it was easy to use. It incorporated tour groups and individuals that other programs could not do. A huge amount of data can be recouped through the record systems and easy to find them. Was easy to set the system up to our needs.

Cons

There is nothing that I do not like or find irritating.

Alternatives Considered

NightsBridge

Reasons for Switching to Semper

The system could handle tour groups and the individual guest in the group.

Response from Semper

We can't thank you enough for the kind words, Tom. Your review means a lot to us and lets us know we're on the right track.

Replied 18/11/2021
Lisa
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/11/2021

Semper is the best!

The customer support from Semper is fabulous and they now have specialist support members who are very knowledgeable about the product.

Pros

Semper Online is one of the easiest software packages that I have ever used and it has been extremely easy to convert from a server based system to this online one. It is extremely user-friendly and training new staff is now much easier.

Cons

There is nothing negative about Semper although it can be tricky when the internet is down - but that's not their fault!

Response from Semper

Thanks so much for the great review, Lisa! We are so glad you enjoy the Semper web system. Your review means a lot to us!

Replied 18/11/2021
Farryn
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 7/12/2023

Semper Review

Some difficulties here and there but support staff always manage to help and sort out issues.

Pros

The support men and women are fantastic, I am always impressed with their commitment to customer satisfaction, specifically [sensitive content hidden]. The system as a whole is very easy to use and understand.

Cons

Sometimes the different reports relating to revenue and stock control do not provide consistent information that relate with each other, this makes accurate reporting, forecasting and revenue balancing very difficult.

Response from Semper

Thank you for your detailed review of Semper. We're delighted to hear that you have had a positive experience with our support team, particularly mentioning [sensitive content hidden]. It's great to know that you find the system as a whole easy to use and understand.

It's reassuring to hear that our support staff has been helpful in managing and resolving issues. If you have any specific details or further suggestions, please feel free to share them with our support team. We appreciate your trust in Semper and are dedicated to continuous improvement.

Replied 12/1/2024
Haile
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
4
Customer Support
3

3
Reviewed on 11/1/2024

Haithoms guesthouses review

Very good helped the organization to manage reservations

Pros

Ease of use and cost effectiveness . It does not require any training

Cons

None at all very very good. Sometimes it frezees

Response from Semper

Thank you for your positive review of Haithoms Guesthouses. We're glad you find our property management system easy to use and cost-effective for efficient reservation management. We apologize for any occasional freezing issues, and our team is actively working to address them. Your feedback is valuable, and we appreciate your trust in our product. We look forward to serving you even better in the future.

Replied 12/1/2024
Andre
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
2
Ease of Use
4
Customer Support
3

3
Reviewed on 15/11/2021

Good but still improving

Good, but do feel we were promised features during sales meetings that either do not exist, does not work as advertised or and most importantly, is still in development and development is taking slower than we were told it would.

Pros

Fairly easy to use on a day to day basis for operations

Cons

Still needs some development on the back end with regards to rate management and visibility of rates when not in use, example: you cannot set rates to turn on and off as specific dates in the year and if rate is not available it is still visible and bookable on the system, but at a zero rate.

Reasons for Choosing Semper

It was too expensive, and had to pay for every feature. Also offered less integration to local OTA sites. Lastly it was server based and not Web-based so not great for remote use.

Reasons for Switching to Semper

Cost was better that Opera Support better than RoomRaccoon locally More features than NightsBridge
Nadia
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/9/2022

User Friendly, with a Super Support Staff

Always friendly and always helpful and willing to assist.

Pros

The software is easy to understand and to use. This makes it a joy to work with on a daily basis.

Cons

Sometimes the updates bring out more problems.

Response from Semper

Thank you for your positive review! We're thrilled to hear that you find Semper user-friendly and enjoy working with it daily.

Replied 16/1/2024
Dean
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

4
Reviewed on 16/11/2021

Semper is a great tool for hospitality

I believe that this is a great tool to reach multiple markets at once and there is still a lot to build on.

Pros

Easy and quick to use. Makes streamlining all information easy.
Always exceptional support from [SENSITIVE CONTENT]. If not for him life would have been a lot more difficult

Cons

1. I wish there was Whatsapp integration built in. This would make it so much easier to communicate directly with guests from the system. Similiar to what automated sms and emails are set up.

2. Looking to integrate Xero Accounting software but found out today that there is an expensive monthly cost to doing this.

Response from Semper

Hi Dean,
Thanks so much for taking the time to review the Semper system. We are glad to hear you are getting exceptional support.

Feel free to send us an email with your request to integrate with WhatsApp and we will gladly look at it. The Xero integration will save you a lot of time, so it will be worth every cent. You can also send us an email and we can see how we can accommodate your needs.

Replied 18/11/2021
Vernon
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
2
Customer Support
4

3
Reviewed on 11/1/2024

Not happy

Pros

Nothing, not user friendly, set up promises weren’t kept, waste of money

Cons

Set up promises weren’t kept, blackmailed to accept or threatened to be tuned off

Response from Semper

We're sorry to hear about your dissatisfaction. We take your feedback seriously and apologize for any inconvenience you've experienced. Your concerns about the system not being user-friendly and setup promises not being kept are noted. We aim to address and rectify any issues promptly. If you have specific details or additional feedback, please reach out to our support team so we can better understand and assist you. We appreciate your input and are committed to improving our services.

Replied 12/1/2024
Verified Reviewer
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
3
Customer Support
5

4
Reviewed on 8/9/2022

umkulu

Pros

Stock Control is accurate and profit margins are nice to see

Cons

Currenlty there is ONE colour coded for both the Guest that has (i) made partial payment; AS WELL as the Guest that has Paid in FULL. It would be nice to have the Calendar View to highlight in DIFFERENT COLOURS the two types of Guests, those who have PAID IN FULL; and those who have made Payment, but still have OUTSTANDING account prior to their arrival and check in. Because of this issue, one now has to actually click on the booking to open the reservation in order to see if there person is Paid in FULL ; or only partially paid.

Alternatives Considered

Xero

Reasons for Choosing Semper

Point of sale

Switched From

NightsBridge

Reasons for Switching to Semper

SA product and support
Bianca
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/1/2024

Semper Review

Very good. Assistance by Semper is also good.

Pros

Setup and the automatic syncronizing of the system is a plus.

Cons

No comments on this. All in order thank you.

Alternatives Considered

NightsBridge

Reasons for Switching to Semper

It was already implemented on the premises.
Leisha
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 19/6/2023

Semper PMS Review

Pros

Customer support from the Semper team has been exceptional. Whenever I have had questions or needed assistance, their knowledgeable and friendly support staff have been prompt in their responses, ensuring that my concerns are addressed promptly.

Cons

Nothing I can think of at this time but perhaps speed on cloudbase system could be faster?

Response from Semper

Thank you for your positive review! We're thrilled to hear that you've experienced exceptional customer support from our team. We appreciate your feedback regarding the cloud-based system speed, and we're continuously working to enhance performance. If you have any further comments or suggestions, feel free to share. We value your support and are committed to providing an excellent experience for you.

Replied 16/1/2024
Tarryn
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
4

4
Reviewed on 12/1/2024

Impressive Software

Pros

The functionality and features are very helpful.

Cons

The system can be complicated and overwhelming.

Response from Semper

Thank you for sharing your thoughts! We're pleased to hear you find our software impressive with helpful functionality and features. We understand concerns about complexity and overwhelm and appreciate your feedback. We're continuously working to enhance user experience, and your input is valuable. If you have specific suggestions or questions, please let us know.

Replied 16/1/2024
Vania
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 16/1/2024

Excellent for calendar management

Pros

Easy integration with online booking platforms

Cons

Doesn't support local (South African) booking platforms

Alternatives Considered

NightsBridge

Reasons for Switching to Semper

More functionality at the time, like a payment platform
Gerald
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/6/2023

Semper PMS property solutions for us

We are extremely happy with the system and the support is exceptional.

Pros

It helps us to manage our property remotely especially with the new browser version. The reporting system also helps with all aspects of the business.

Cons

So far there is nothing that I don't like.

Response from Semper

Thank you for your positive review! We're thrilled to hear that Semper PMS has been instrumental in managing your property remotely, especially with the new browser version. We're glad you find the reporting system beneficial. If you ever have any feedback or questions, feel free to reach out. We appreciate your support and are delighted to provide exceptional support for your needs!

Replied 16/1/2024
Lyndri
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 22/6/2023

Support

It is a great program. Thanx a mill to Bea who help us every time when we are struggling with something or needs help setting the program up correctly. She is a star!!

Pros

When u can see ahead when bookings has been made in stead of looking in a book & loose space or details

Cons

When you can't change the dates for when invoice has been made...need to make new invoice...

Response from Semper

Thank you for your feedback! We appreciate your positive comments.

If you want to change an invoice you'll need to cancel/credit it, this is to be in line with general accounting and audit practices.

We're glad Bea has been a star in assisting you. If you have further questions or suggestions, feel free to reach out. Thanks a million for your support!

Replied 16/1/2024
Victor
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 5/12/2021

Effective Guest Experience

Semper Reservations and Semper conferencing are the core software that runs our Hotel. We very reliant on it as it is user friendly, effective and affordable

Pros

The product itself is user friendly, we are able to add features to suite our needs. Payment via the online portal quick and the software updates itself automatically saving us time spent checking through our service providers (Bank). You are able to intergrate with any product with easy. For example as a hotel we intergrated with Pilot and Gaap POS systems in order to track payment and ensuring all transactions are in par with the existing features.

Cons

Some time but not often, it does not generate the information needed for example generating occupancy rate , proper employee cash ups. However semper support is effective when the need arises to attend to these matters.

Janice
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 11/1/2024

Housekeeping and Laundry

Pros

Easy to learn and use. Sometimes not user friendly eg. bottle neck when entering transactions.

Cons

little hick ups and after hours support not always able to assist

Response from Semper

Thank you for sharing your review. We're glad to hear that our system is easy to learn and use for housekeeping and laundry. We apologize for any inconvenience you've encountered, especially the bottleneck during transaction entry. Your feedback on little hiccups and challenges with after-hours support is noted. We're committed to addressing these issues to enhance your experience. If you have further details or suggestions, please feel free to share with our support team. We appreciate your input and thank you for using our system.

Replied 16/1/2024
125 reviews

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