ChannelEngine

Pros

I love its ease of use and its ability to integrate with different platforms, such as my online store and other sales channels.

Cons

Sometimes when I have a problem or query it can take a little time to get a response from the customer support team.

Pros

- User-friendly UI- Great onboarding experience- Continuous improvements on channel interfaces- Incorporating suggestions, and taking feedback seriously- Adding new features almost every month- Pioneering new channels and geographies

Cons

- Beta channels come with quite some child-diseases- Reporting capabilities, notifications, and user roles can be improved

Alternatives Considered

Switched From

Reasons for Switching to ChannelEngine

Pros

Just the main priorities. The order management, stock.

Cons

The integration with Amazon is not really working

Pros

The ease in using the application and the customer support.

Cons

We're missing the possibility to chat to our customers in Channel Engine. The customer support now needs to log in to dozens channels to talk to the customers. Another integrator has this function.

Alternatives Considered

Reasons for Choosing ChannelEngine

Switched From

Pros

i like the ergonomics and ease of use compared with competitors

Cons

the price to start working with channel

Pros

The integrator function of ChannelEngine works best and the support of the team is fast and helpful.

Cons

Big changes/updates in the back end of ChannelEngine can have a large impact on our performances. The past has shown that this sometimes is not correctly communicated or tested properly and can affect our sales too much.

Pros

Communication and intergration with Dirk works verry well.Order flow from marketplaces to our own system works verry goodThe communication from Channelengine regarding new channels and opportunities is verry handy

Cons

The costs no one likes to pay ;-) Like to be informed more about issue's

Pros

Content mapping, price rules, feedback why products are not published, customer care, Order management.

Cons

Repricer doesn't work for all situations. We often lose to much unnecessary margin because the repricer does not increase the price when possible. For example: price gets repriced from 200 to 170 to win the buy box. Competitions offer gets offline, which makes it possible to bring the price back to 200 and still have the buy box, but our repricer does not do that (yet).It would also be a really nice feature if we could see the % of each field in de mapping stage that is correctly filled. For example: Required field X in Category Y has 97% successfully filled fields.Currently we can not see this on the mapping page. It would also be very effective if ChannelEngine shows us the products with empty fields (3%).

Pros

Channel Engine has been essential in scaling our business on multiple platforms / marketplaces across regions: not only Amazon in the US and EMEA, but also 'local'marketplaces in Germany, The Netherlands and France. Still working on scaling to other platforms, with the full support and engagement of the customer success managers.

Cons

US integrations were delayed due to some critical differences between the Euopean and US markets. This is being handled, however, a deeper understanding of the intricate details of the doing business in the US (Tax issues) should have been a known.However, CE-team is adequately following up and setting up a separate test environment for the US market.

Pros

Good customer service, willingness to help and proactiveness. Easy to use and nice overviews of errors, listed products etc. Documentation of all channels are available as well.

Cons

There's nothing not to like to be honest.

Pros

ChannelEngine is a user-friendly integrator which is understandable by almost everyone. The integration process is well guided, the level of support offered (both customer/general and technical) is high and there is a very extensive database of helpful articles. The software itself is extensive in terms of features but still manageable.

Cons

The software sometimes struggles with the amount of data within a tenant/account containing many articles. However, this has already improved significantly over the past two years.

Pros

- Easy to use- Easy to connect to e-commerce platforms- Great customer support- Great integration team

Cons

Don't have any cons purse. As mentioned it's easy to use and has all the functionalities that we need

Alternatives Considered

Reasons for Switching to ChannelEngine

Pros

Large selection of marketplace channels available

Cons

Extremely focus on adding new channels which are not always relevant for every seller.

Pros

It’s very user friendly and has a great overview.

Cons

If there is an error we can’t do anything since CE is connected to all of our MP’s

Pros

I like the fact that you can easily add marketplaces through intregation

Cons

Sometimes there occurs a bug in the mappings or the stock didn't get refreshed on time

Pros

Diversity of use of the system. It is integrated in a lot of system I use.

Cons

The correctness sometimes. When I refund an order via CE, the portal doens't see it sometimes.

Pros

Quickly connecting to top marketplaces and jump-starting sales. The support team also offers flexible, custom solutions to meet specific business needs.

Cons

The current feature efficiently manages daily sales activities. It would be fantastic if it could also facilitate promotional mechanisms with marketplaces.

Pros

easy to scale up to more marketplaces, repricer has lots of options.

Cons

ruling can be difficult (mapping) also the ticketresponse time could be better.

Pros

It was easy to push content and enable different marketplaces. Orderflow goes really smooth same with returns.

Cons

I do not always understand the wiki but customer service is able to enlighten me when needed.

Pros

the personal treatment from our key account manager

Cons

I would like them to implement some changes that would give us more autonomy to not depend so much on technical support that can be increasingly saturated.

Pros

The ability to integrate my online store with multiple marketplaces and sales channels around the world and now I can reach a much wider audience and in turn take advantage of sales opportunities on different platforms, without having to deal with tedious task management. inventory and update of products manually.

Cons

I sometimes experience delays in inventory syncing and product updates across different sales channels.

Pros

Easy integration and easy to use product from a wonderful dutch team.

Cons

More feedback on issues with mapping/getting products live on different channels

Pros

The wide range of available connections to marketplaces.

Cons

the pricing tool is not suited for our way of doing business. We are in contact to find a solution.

Pros

It is very easy to use and connect to different channels

Cons

Data import from different platforms could be easier

Pros

We have a big catalogue (20K+ SKUs) so it is a challenge to connect the right products to the different marketplaces but thanks to ChannelEngine our team is able to handle and setup everything fairly quickly

Cons

Return handling could be improved in terms of replacements.

Pros

The ease of use, the continuous development (new features) and the great teams that support you along every step of the journey.

Cons

They need to improve dealing with complex catalogs. They have made big steps, and have solutions in place, but it should be standard.

Pros

The software is easy to use and has a lot of functionalities. We like the fact that we can use advanced mapping settings to make sure our content will fit the template of each marketplce we are selling on. It is also really easy to add new channels and their account management is great. Channelengine is growing rapidly and does a great job at developing functionalities that their customers need. They are fully aware of the fact that their customers' opinions and experiences are a key factor in their product development.

Cons

Since we have a lot of products (over 400.000), the software does struggle a bit with the sheer volume of data. Some pages have long loading times and the software feels sluggish.

Pros

The possibilities to connect different marketplaces in the same environment in stead of all different modules.

Cons

The inability to push a specific or scheduled task.

Pros

Channel Engine is very user-friendly and intuitive software that we've worked. Well described technical documentation. Easy to integrate.

Cons

Limited catalogue management options. Missing global rules options.

Pros

We like working with ChannelEngine because it's very easy to work with. And due to the help of a fantastic Onboarding Specialist we really had a flying start on Bol.com

Cons

ChannelEngine does not jét have all the desired connections.

Pros

Channel engine provides us a lot of features to map our products for different channels. Especially the possibility to apply advanced ruling when mapping attributes to products is really convenient. It provides a lot of flexibility

Cons

It takes a lot of time to deliver company specific requests regarding new features.

Pros

Contact commercial assez sympa mais bien sur on vous vend du rêve

Cons

Interface et manipulation très complexe.
Logiciel sous performant avec règles très compliquée a faire.

Pros

De implementatiegemak van de software. Verder maakt ChannelEngine het vrij gemakkelijk om nieuwe platformen toe te voegen aan ons portfolio. Dit is mede mogelijk door de fijne begeleiding van de support teams van ChannelEngine.

Cons

Helaas komt het nog wel eens voor dat data verspringt of dat er gegevens niet juist worden geïmporteerd/exporteert. Wel pakt de support deze issues snel op.

Pros

Het gemak en de overzichtelijkheid wat ChannelEngine biedt is van enorm belang. Verder kunnen wij alles doen via ChannelEngine; integraties, content beheren, voorraad synchroniseren en nog veel meer.

Cons

Het klantcontact van ChannelEngine kan nog verbeterd worden. Soms moet je meerdere werkdagen wachten op een reactie. Dit kan gevolgen voor de bedrijfsvoering hebben.

Pros

Channel Engine is erg makkelijk in gebruik. Zowel voor het verrijken van de content als het koppelen van nieuwe marketplaces is gemakkelijk. Daarnaast is het service level ook goed.

Cons

Omdat er zoveel data samengevoegd wordt in Channel Engine kan het af en toe wat langzamer werken. Daarnaast zou het fijn zijn als er meer mogelijkheden zijn met het dashboard zoals bijvoorbeeld een CSV export uitdraaien.

Pros

Es ist sehr einfach neue Marktplätze über Channelengine anzubinden. Die Entwicklung der individuellen Schnittstellen (Produktdaten, Angebotsdaten, Bestelldaten etc.) zu den Marktplätzen wird von Channelengine übernommen, sodass selbst nur sehr geringe Entwicklerkosten für Anbindungen aufgewendet werden müssen.

Cons

Channelengine ist in der Lage sehr viele Daten zu beziehen und grafisch darzutellen. Dennoch ist die Exportfunktion dieser Daten noch ausbaufähig.

Pros

Gebruiksvriendelijk, overzichtelijk en het beheer van alle Marketplaces in 1 tool

Cons

Sommige functionaliteiten zijn de laatste tijd vrij traag, zoals het laden van de producten in de mappings

Pros

Het gebruiksgemak van de software in combinatie met de juiste support is een groot voordeel.

Cons

De kanaal specifieke instellingen makten het onboarden soms ietwat complex

Pros

De content opties binnen ChannelEngine zijn ideaal voor ons kleine team, waarin wij niet genoeg tijd hebben om voor ieder platform zoals Amazon en Bol.com steeds content aan te leveren. Door het instellen van regels en vaste mappings kunnen met hoge snelheid nieuwe artikelen worden ingeschoten op de verschillende platforms. Dat is een tijdsinvestering in CE, die zich heel snel terugbetaalt.

Cons

Niet alles gaat altijd goed via ChannelEngine, maar daarvoor hebben ze wel een zeer betrokken en snelle support afdeling om samen de juiste oplossing mee te zoeken.

Alternatives Considered

Reasons for Choosing ChannelEngine

Reasons for Switching to ChannelEngine

Pros

ChannelEngine is makkelijk in gebruik en iedereen zou hiermee kunnen werken. Na een soepele integratie hebben we de aanwezigheid op verschillende marketplaces snel in kunnen zetten. De ambities kunnen nu echt waargemaakt worden. Zelfs met een kleinschalig team is het mogelijk om een vliegende start te creeeren.

Cons

Er is altijd ruimte voor verbetering, zo ook bij ChannelEngine. Denk bijvoorbeeld aan het instellen van lanceringsdata, informatie pop-ups of een snelle blik op vereiste wijzigingen in de mapping. ChannelEngine blijft niet stil zitten en zijn achter de schermen doorgaand bezig met vernieuwing. Dit is een goed vooruitzicht voor de toekomst.

Pros

ChannelEngine levert koppelingen met de meeste belangrijke marketplace platformen in Europa. Na implementatie van de tool hebben we onze ambities versneld kunnen uitrollen en in een rap tempo onze aanwezigheid op marketplaces kunnen realiseren. Hadden we deze koppelingen stuk voor stuk zelf moeten bouwen (en onderhouden) dan had dit veel meer capaciteit gevraagd in de organisatie, en was het niet mogelijk geweest om in ons huidig tempo uit te breiden. De tool biedt veel functionaliteiten en kan in grote lijnen redelijk intuitief en zonder veel training worden gebruikt.

Cons

De tool werkt een beetje als een Formule 1 auto; er zit meer in dan de meeste gebruikers er uit zullen (kunnen) halen. Neem aldus goed de tijd om, samen met een technisch onderlegde sparringpartner, aandachtig te onderzoeken welke functionaliteiten je allemaal wil gaan implementeren/gebruiken. Sluit ook zeker een eigen developer aan tijdens de implementatiefase.

Pros

Makkelijk te gebruiken en een groot bereik om je marketplaces te bedienen!

Cons

Relatief duur en soms lastig in te stellen

Pros

Gemakkelijk koppelingen leggen tussen marketplaces.

Cons

Wellicht extra functies toevoegen zoals een repricer.

Pros

Je kunt gemakkelijk met 1 tool, alle ontsluitingen richtingen marketplaces inrichten en beheren.

Cons

Er zijn veel instelmogelijkheden en het is niet altijd even duidelijk waar welke instelling voor dient en hoe je die moet gebruiken. De repricer is bijvoorbeeld best ingewikkeld.