About Confluence

Confluence is a project management solution that enables organizations to create, collaborate, organize and review project documents. The system offers both cloud-based and on-premise deployment. Confluence’s editor feature allows employees to create content such as meeting notes, product requirements and research reports. The solution enables managers to review and share feedback in documents themselves. Confluence’s knowledge management module provides users with a centralized repository to access and search relevant content according to project requirements. The system lets managers restrict access to confidential data and collaborate within closed groups. Users can publish, organize and access company information in a central location. Confluence's task management feature allows managers to delegate, monitor and track changes to tasks assigned to each employee. The task management feature updates managers with status on tasks that are completed, impending, or overdue. The software integrates with JIRA to enable project transparency.
Confluence Software - Confluence on mobile
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Confluence Software - Confluence project page
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Confluence Software - Confluence comments
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Confluence pricing

Confluence has a free version and does not offer a free trial. Confluence paid version starts at US$5.16/month.

Starting Price:
US$5.16/month See pricing details
Free Version:
Yes
Free trial:
No

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Browse Confluence Reviews

3,555 of 3,555 reviews
Sort by:
Sofia
Sofia
  • Industry: Computer & Network Security
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 2/2/2025

The go-to place for team collaboration

Pros

Confluence became a fundamental part of our teams collaboration strategy. We use it as the go-to place for project and software documentation, eliminating shared folders and documents sent as email attachments. Easy to export in pdf if needed and easy to organize in folders and pages.

Cons

The history and diff mechanism need a revamp. It is not very easy to pick two versions and find out who did what in the document. Also the whiteboard is difficult to use if you need to add a checklist and text.

Alternatives Considered

GitLab

Reasons for Choosing Confluence

To have a centralized place where people can collaborate also in real time.

Reasons for Switching to Confluence

The cost and the ticket management features as well.
Joseph
  • Industry: Human Resources
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 5/2/2025

Project Management Made easy

Pros

One of the greatest tool in our organization. So easy to learn and use

Cons

So far so good, I have no issues using this tool.

Alternatives Considered

Asana

Reasons for Choosing Confluence

The overall pricing of the previous tool was way higher.

Switched From

Jira

Reasons for Switching to Confluence

The overall functionality of Confluence is better than the other
Cem
Cem
  • Industry: Computer Networking
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
3
Ease of Use
2
Customer Support
3

3
Reviewed on 20/1/2025

The Wiki I love to hate

Overall, I find Confluence quite clunky managing any type of information. The "blog" type is weirdly out of place. Everything seems to be a wiki page but never called a wiki page.
The editing experience is abysmal, especially table tools. The only contender in horrible editing tools is ironically Jira.

Pros

The interface is not half bad in general.

Cons

The editing tools are horrendous compared to other alternatives. Even markdown is better nowadays.

Karthika
  • Industry: Computer Software
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 9/12/2024

Confluence - great application documentation tool

Confluence is being used by various software application teams and my experience has been great with documenting solution documents.

Pros

Confluence is a great tool to write software applications documentations, organize them in Team folder, having pages, whiteboards, Database of related documents grouped together. Easy to search and write structured contents with great formatting.

Cons

Its easy to create tables in confluence pages. But its hard to control the table formatting which comes with default template and size. There can be more technical symbols and drawing features.

Alternatives Considered

Microsoft SharePoint

Reasons for Switching to Confluence

It is great for easy usage and search features are very good.
Sagun
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/1/2025

Easy management of documents and projects

Overall, the experience with confluence has been really positive. All the features I'm utilizing(search engine, Space, templates for documentation, integration with jira software) has helped me grow in the company and saved me from many troubles.

Pros

Confluence is an awesome tool that helped me a lot at my workplace with all those documentations written by my colleagues and the guys before me. One thing i liked the most was its version control meaning it track changes and maintain a history of edits. It also informs you about the changes made to any documents .It keeps all the documents in one place. It is so much easier to access documents via Search bar.

Cons

While basic features are user-friendly, using advanced functions like macros or integrations can require trainings. Also searching can be difficult sometimes if the documents were not organized (specially in large workplace).

Samuel
  • Industry: Investment Management
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
5
Customer Support
0

3
Reviewed on 4/2/2025

Great for internal docs without the fluff

My experience is positive, and the search feature is better than other platforms. It can sometimes feel slightly more enterprise-ey than some newer products like Notion, but it makes up for this in simplicity and reliability.

Pros

It is simple to use and easy to navigate. It's UI blends extremely well with the rest of the JIRA management suite and links to tickets seamlessly.

Cons

The documents don't feel too responsive at times, and the inline code blocks can jump about at random sometimes.

Moran
  • Industry: Consumer Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 6/1/2025

It provided us with a comprehensive and integrated knowledge base, which made it easy for us...

Confluence has enhanced our organizational capabilities through main and sub-spaces that maintain the continuity of documentation and updates.

Pros

Confluence features organized spaces for data management that simplify the coordination of workflow between all departments, maintains the centralization of documentation and the integrity of reviews. I loved how Confluence ensures that information is continuously accessible to everyone in real time and the ease of adding and formatting content, whether at the level of reports or interactive panels. Confluence always makes content more attractive and makes it easy for the team to browse and add notes. I loved the advanced search options that allow access to any document or information with extreme ease.

Cons

Confluence is distinguished by its multiple options that organize the workflow and support the creation of reports without errors.

Boryana
  • Industry: Banking
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
2
Ease of Use
4
Customer Support
0

3
Reviewed on 9/1/2025

Old and clunky, doesn't allow live documents

Pros

It's simple, no need to worry much about colours, formatting, etc

Cons

Main drawback - to this date I haven't found a way to have live documents uploaded, meaning every time something changes - I need to upload a new version. Many of the documents are net being previewed (you cannot even view them online), so you have to download them.

Naveen
Naveen
  • Industry: Computer Software
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
3

4
Reviewed on 6/1/2025

Scalable and Enhanced Team collaboration tool

I have been using confluence since last 6 years

Pros

Confluence is a Scalable and Enhanced Team collaboration tool that centralizes documentation, project planning, team communication.

Cons

Confluence is bit complex for new users as it has steep learning Curve and also tool has limited formatting options

Verified Reviewer
  • Industry: Retail
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
3
Customer Support
0

5
Reviewed on 19/12/2024

Feature Rich Doc Management

I use it in conjunction with Jira, and I tag my documentation both ways in order to connect the actual tasks in working on along with the documentation for the task.

Pros

It is configurable and rich with features, from tables to visualization to storing various document types.

Cons

It takes some training or being a superuser to know how to document something and make it visually appealing.

Rachel
  • Industry: Real Estate
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
3
Customer Support
0

4
Reviewed on 18/7/2024

Robust Content Management Tool with lots of potential

Overall, it is a great tool with really great features and different capabilities that have allowed my team to really lean into content management. Would recommend this to other companies!

Pros

Confluence is our go-to content management and knowledge based tool. The ability to create spaces by team or departments is really useful and my favorite feature is the ability to give permission by page instead of just by space. We have a main team focused on maintaining our knowledge base, but it's helpful that we can also assign unique individuals who are subject matter experts to also help that team update the content.

Cons

At times it feels like Confluence may be a bit too robust. It's a great content management system, but can sometimes over complicate a search for a particular page. It can take some time to locate the page you are looking because so many results pop up. You have to weed through the results to find the one you're seeking.

Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

4
Reviewed on 7/10/2024

Better than Sharepoint

Pretty good, it's a great improvement upon a similar tool like Sharepoint.

Pros

It looks good, has great integration options with other tools, and it's really easy to collaborate with other people.

Cons

The navigation can be a little confusing, I'm not always able to easily find the pages I'm looking for.

Charles
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/9/2024

My Confluence Experience

Confluence has helped my team increase effective communication and the use of its friendly tools in knowledge sharing.

Pros

Confluence is a very robust and powerful tool that makes knowledge sharing and documentation easy

Cons

Once you use any external ad-ons, the pricing increases

Mark
  • Industry: Design
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
3

5
Reviewed on 7/11/2024

Effective way of recording design history and decisions

Confluence made the recording of our UX delivery from Discovery to Beta really easy, so that people joining the project, stakeholders or future teams working on the same service can review the decisions we made and the evidence to back them up.

Pros

It was an effective tool for logging reasons, process and the development of an agile UX delivery from Discovery to Beta - logging design histories, decisions and changes in a way that was easy to navigate.

Cons

Not much to add here - search functions and labelling worked well, and it was easy to use when creating the documentation too.

Gaëtan
Gaëtan
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 15/6/2024

Professional and collaborative document and content management

Confluence can serve as the only document management system of a company, in particular if the company also uses Jira. Confluence has also nice built-in tools such as draw.io.

Pros

The collaborative document edition feature is really awesome! Intuitive, secure, fluid,... It's exactly what you can expect from such a feature. In particular, the merge function is really well done: only in rate cases the tool will ask you to decide which version to keep. In all other cases the tool make it transparently without mistake. Brilliant!

Cons

There is a native connection with Jira, from the same company (Atlassian) but I find it very limited. I would expect more enhanced reporting or chart features, beyond the current limited options. Jira is powerful but very few of its data are available in Confluence.
Also, one particular thing annoys me: there are very few options to change the text format. For example it's not possible to change the size of the text in "body".

Liron
  • Industry: Gambling & Casinos
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
0

5
Reviewed on 3/10/2024

A good experience with Confluence

My experience with Confluence was across multiple companies, so I saw the evolution of the product. in general it's a good tool to store your companies knowledge center, it has both on prem and saas solutions and it has a very short onboarding time.

Pros

Confluence has enabled myself and my team to keep a single point of reference where you can always count on to have the latest enterprise data, it's very reliable and has very good search capabilities shortenning the time to find a piece of information.

Cons

It works best when you have the whole package of Atlassian which includes Jira and Bitbucket,
It also has good integration with other tools but best all the tools to come from one "home".

Srinivasa
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
5
Customer Support
3

4
Reviewed on 20/11/2024

Great Tool - Enhance it with AI please

Over all is an OK experience for me, although I am a preacher of confluence usage in my company.
With improved searchability (simplify it using AI) and reducing the duplicates when entering the information, I will give 3 more points (that is 10/10)

Pros

Confluence has been a go to tool for managing the source of truth for all our projects. Encourages collaboration and brings the team together for working towards one source of truth.

Cons

Searchability (omg, its complicated) and overhead in reducing the duplicate information.
I wish there is a smart editor that stops the users from entering duplicate information as they are typing the info. Go AI

Divneet
  • Industry: Media Production
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 21/11/2024

Confluence is the perfect team workspace product currently in the market

Confluence is very easy to use especially if you use other Atlassian products in your sprint workflow and has seamless automation capabilities

Pros

The best hub and planner product out there and it is very easy to use

Cons

Sometimes the output of the search is not exactly what you are looking for

Özgür Bülent
Özgür Bülent
  • Industry: Computer & Network Security
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 13/5/2024

If you are a Product Owner, Confluence is a the right tool to go with.

Pros

The ability to navigate, create and modify documents and contents in Confluence.

Cons

Improperly configured add-ons sometimes can cause slow page loading. An option of what caused the delay in the loading of a confluence page and how much time it took, could be a good indication to resolve issues.

Verified Reviewer
  • Industry: Computer Software
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
4

4
Reviewed on 12/3/2024

Confluence: Streamlining Collaboration and Knowledge Management

Pros

Confluence excels in collaboration and knowledge management among teams in the organization. It acts as a document center where answers to most respective questions or issues are answered by peers saving tons of time.

Documentation of a specific process allows new joiners to quickly understand the by just looking into the documentation instead of assigning a resource to help them understand the whole process. It is a great platform for productivity.

Cons

Editing the documents can be made just like Microsoft Word and duplicating all its features could be great because almost all use Word to edit documents.

federico
  • Industry: Marketing & Advertising
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 15/6/2024

Solid Google Documentation on steroid

Great, I use it daily for spec documentation and code documentation, and it is always pretty fast to find or do what I want

Pros

It is very easy to organize the space how you want, make multiple page with complext embedded or graphs and chart and have a "book documentation" like summary that is very easy to navigate. The search is really powerful

Cons

It is sometimes heavy and slow to load pages and formatting sometimes so hard to make it do what you want. But I guess haven't practiced enough with it.

Maryanne
  • Industry: Broadcast Media
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 9/12/2024

Confluence A Fantastic Software For Managing Content In A Centralized Space

It is a fantastic platform that makes my work easy especially when am doing things that need editing.

Pros

Confluence makes it easy to create, share and manage content in a centralized space. It has user-friendly interface that makes navigating easy. This platform is ideal for large-scale knowledge management. I love it's real time collaborations.

Cons

I don't have any problems with Confluence.

Sean
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
0

5
Reviewed on 25/7/2024

A solid documentation tool

Overall Confluence is a solid tool that get's the job done. It has all of the features you could want.

Pros

It's industry standard and just works. Most people know how to use it already.

Cons

It's easy for information to become unorganized and sometimes the search functionality does not perform well making it hard to find information.

Rahul
Rahul
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 28/2/2024

Confluence: Best place to maintain the project document in agile

It is very good tool for document management. one of the best we have used with so many feature inbuilt and the best part is its tie up with jira.

Pros

The best thing about confluence we can have all our document at one place with access to everyone who needs it. It is easy to manage the access level like who can view, edit, delete or access the document.
The document can be managed at company level or project level.

Cons

The name has to be always different i.e support we have a folder Name 1 and sub file under it as file 1 and if i have another folder as Name 2 , even under that we cannot have a file as file 1.

Verified Reviewer
  • Industry: Computer Software
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
4
Customer Support
0

5
Reviewed on 20/5/2024

Great collaborative platform - but not without its quirks

Pros

Confluence has been instrumental for our team as a central repository for our documentation, streamlining our workflow considerably by keeping everything from project plans to meeting notes in one place. The real-time collaborative editing feature is a game-changer, allowing multiple team members to work on the same document simultaneously, which has boosted our productivity during brainstorming sessions and project planning (especially when working across various timezones). Its seamless integration with Jira and other Atlassian products facilitates easy progress tracking and task management, creating a more cohesive working environment. Additionally, the range of templates available makes it easy to get started with new documents, and the ability to create custom templates tailored to our specific needs has been very useful. Its superior to platforms like Quip in the way that it handles pasting in content from other platforms/products (Excel for example). Its shared organizational structure also makes it much easier to use - because we can create one team location with sub pages, and organize them holistically rather than everyone having their own organization approach.

Cons

It takes a bit of a learning curve to get used to where you find everything. Additionally, granting access to people on different pages is challenging - to the point that it seems like we have to include IT in those type of requests - which shouldn't be the case, and is MUCH easier to do in Quip. The search functionality can also leave some things to be desired, as many times it takes 4-5 searches to finally find what you're looking for.

Antoine
  • Industry: Airlines/Aviation
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
3

5
Reviewed on 9/2/2025

Confluence tracker

I am taking my notes on a daily basis with it. I am tracking my actions and the actions of all the team that I am working with. Creating tables with all the different data that I need to populate with other members of the company. We are also using spaces for putting our ideas and think about it. We use it for also doing some WBS or other working schemes that are used on a daily basis.

Pros

This is a really powerful tool for taking notes, sharing datas, creating whiteboards, having box of ideas, create WBS, tracking your actions etc. This is a really easy tool proposng some basc templates and you can also use it in a more powerful sense with a bit more digging in the tool.

Cons

Sometimes the website is not the most attractive one, for example, the action tracker is really ugly. It could be nice also to have a data base that you can search of what are your possibilities on a page.

Roselyne
  • Industry: Broadcast Media
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 9/11/2024

Confluence's Incredibility

Confluence allows room for ideas to flow. It basically makes work easily for me.

Pros

Confluence is an incredible platform for amazing collaborations and even for managing and organizing tasks. When am working on projects and I want to finish them fast I use Confluence because I can collaborate with teams and share ideas.

Cons

I haven't had any problems with Confluence.

Verified Reviewer
  • Industry: Banking
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
0

4
Reviewed on 6/10/2024

Easy to use, tough as an administrator

I use it daily to write and create KB articles. My goal is to get something done fast, approved and ready. Confluence allows me to reach this goal.

Pros

You can very simply layout a Knowledge Base page to make the information easy to find. Searching for information is Super easy

Cons

There are some limitations when setting page permissions. If you are familiar with server permissions, Confluence is not as flexible and easy.

MYOUNG UN
MYOUNG UN
  • Industry: Computer Software
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 23/7/2024

Confluence is a very famous product for project management.

If you're new to it, you need to adapt. You also have a reluctance to tools that you haven't used before. But for effective projects and business management, you now have to use collaborative tools. You can get a better work environment by adapting quickly to the initial inconvenience.

Pros

Project management, output, work-specific human resources management, sharing and collaboration with all participants are important, and Confluence solves all these things at once. There are many services and solutions for efficient project management, but we always use Confluence.

Cons

Perhaps because it is mainly used for necessary functions, there are no disadvantages yet.

Verified Reviewer
  • Industry: Banking
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/9/2024

Great tool for documentation and collaboration

I've been a user and administrator of confluence for 15 years. I've scaled it up from 200 users in a department to over 25000 users across an entire organisation.

Pros

Confluence is a well established, feature rich, easy to use and highly scalable collaboration tool. It makes writing and sharing documentation very easy. There is a vast library of (mostly paid for) plugins that can customise the experience.

Cons

It's expensive and the plug in system ramps up the cost considerably as well. Plugins have a habit of launching for free but after some time they start charging.
(usually shortly after you realise it's indispensable). They make it hard to remove and replace plugins.
Th search facility is not configurable and heavily weights results to more recent documents.

Jayson
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
3
Customer Support
3

4
Reviewed on 8/6/2024

Jira and Confluence - Solid Project Management Tools

Really enjoy this product. Would buy it again!

Pros

I greatly enjoy the Kanban views, and ability to easily set up reporting across teams/boards. It's fairly easy to customize. Planning Sprints and seeing burn down reports is also very easy with this tool.

Cons

There really isn't much I dislike. I haven't used it for Resource Management so if you need to be able to do that ...I'm not sure if this is the tool for you.

Verified Reviewer
  • Industry: Computer Software
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/7/2024

Best tool for project documentation and management

excellent
simple and easy blogging, documentation, project notes and project planning can be done

Pros

Proper structure,
Main page and child pages structure is very good
Inbuilt search option is very helpful

Cons

nothing as of now, it is really very helpful in terms of secure data exchange across teams and team members

Waren
  • Industry: Religious Institutions
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/9/2024

Wonderful Project Management Tool

I have been able to collaborate on projects and finish them on time.

Pros

Confluence is a morden workspace that allows interactive projects collaborations. It is to get information with Confluence.

Cons

The learning curve is a hard to understand but once you get to understand it everything else gets to be easy.

Volodymyr
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 15/11/2024

The best tool for organizing your project knowledge base

My experience with Confluence was positive overall. I used it on my every project and it’s great for organizing and sharing knowledge, but it requires good structure and team discipline to avoid clutter.

Pros

Confluence makes it easy to organize, share, and find information. It’s a perfect place for our company projects knowledge base.

Cons

It can feel overwhelming at times, especially with too many pages or unclear organization. Also, some features can be tricky to use without proper training.

Tomás
Tomás
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/6/2024

Knowledge Base as root

It has a learning curve at the beginning. Still, later on, and not so long after, you will find yourself putting everything on confluence because it is easy, well-managed, and perfect for a platform where people can find documentation and information in a well-presented format.

Pros

Confluence is part of an already well-positioned and easy-to-implement ecosystem where multiple tools perform a specific job in a workflow. This makes it easy and friendly to set up and run; using information from other platforms like JIRA and Bitbucket, everything comes together in an excellent and organized way without much effort.

Cons

It might be overwhelming at first; there are plenty of options and personalization elements you can include, so you might think, "It is too much for me." But by watching a couple of YouTube videos, you will see how you can customize it to suit your needs and start using its powerful features.

Alternatives Considered

Slack

Reasons for Choosing Confluence

We used to have documentation inside our bitbucket repositories, but we required a well-defined and easy-to-access platform where the team could both collaborate and access the information for a particular part of the application without needing to go through the code to find it

Switched From

Bitbucket

Reasons for Switching to Confluence

We found that Confluence integrated naturally with JIRA and our Bitbucket repositories, giving us an organic way to set up all our workflows in a single platform. While we could use Slack or any other messaging platform to communicate, Confluence worked perfectly for our documentation needs.
Sebastian
Sebastian
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 12/11/2024

Simplicity of process and integration of resources in one program.

All in all, we conclude that Confluence is a really helpful software when it comes to project management within a team. For that reason, I believe that the key advantage of is simplicity and the ability to edit it in collaboration with others simultaneously.

Pros

The best aspect of Confluence that I have found is that it is really easy to use and very friendly. This software is very convenient for use by anyone, including the first time user of this kind of applications. I also like the potential of making and editing content that is shared and I also believe that communication as well as teamwork are enhanced.

Cons

But the thing that I did not like most is that I sometimes get the feeling that the tool is rather limited in what it does allow me to change. I want more configuration possibilities, so that it would be possible to fit the software to the needs of my workshop.

Yashovardhan
Yashovardhan
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
3

5
Reviewed on 25/4/2024

Unlock Seamless Collaboration with Confluence

Pros

Confluence makes it really easy to write stuff down and work together. You can share all kinds of information like plans, ideas, and technical stuff with your team or even with people outside your team. It's super simple to use and looks really clean. It's made for teams, so everyone can work together in one place, no matter where they are or what time it is.

You can do lots of different things with it, like keeping track of different versions of your work and making cool diagrams. The writing part is easy too, and you can add pictures, tables, and other stuff to your pages. It's like having a big blank page where everyone can add their ideas.

There are also templates you can use to start your work without starting from scratch every time. You can organize all your stuff in different spaces, so it's easy to find what you need. And because everything is in one place, it's really convenient.

When you share your work, lots of people can work on it at the same time. You can give feedback right away and get notifications when someone talks about you or your work. Overall, Confluence is a great tool for teams to work together and share ideas.

Cons

The Pricing is on the expensive side . It can also get difficult to customize . It can also crash sometimes .

Ahmed
  • Industry: Import & Export
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/9/2024

Confluence Has Exceptional Capabilities that Promote Teamwork

I love the efficiency of Confluence.
The experience I have with Confluence is incredible.

Pros

This is a digital workspace that enables us to work as a team.
I like how Confluence has been promoting collaboration at our workplace.

Cons

I am impressed by the flawlessness of Confluence.
Confluence is so amazing and powerful.

Wilcox
  • Industry: Legal Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 18/9/2024

The place to look for documentation and indepth analysis

Pros

It has well implemented page tree which makes it easy to find required content documentation.It makes it easy to create and manage documentation for knowledge base collaboration.It has good import/export capabilities and also browser extension works really well.

Cons

Two issues I've encountered with Confluence are the limitations on customization,which prevents me from making any adjustments and the restricted offline access.

Arnav
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/10/2024

Essential tool for Team Knowledge and Collaboration

I’ve had a lot of experience with Confluence across different companies, and it’s honestly a solid tool for keeping everyone on the same page. We use it for everything—from creating knowledge base pages to updating new processes and sharing team-specific info. It’s where we keep our org charts, team updates, and pretty much any ‘what, why, and how’ documentation. It’s easy to organize things so anyone can jump in, find what they need, and get up to speed quickly. Overall, it’s been super useful for maintaining a central hub of info that keeps everyone connected and informed.

Pros

Every company I’ve worked at has used Confluence—it’s been super handy for creating knowledge base pages, updating new processes, sharing team-specific info, and organizing org charts. It’s basically the go-to spot for capturing the ‘what, why, and how’ of everything so the team or company is always in the loop

Cons

Nothing i could think off, its super easy to read and also being a editor i couldn't find any issues which is a big blocker.

veronica
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 20/5/2024

Benefits of using confluence

In general I liked it a lot, I think it is easy to use, understand and has a very pleasant interface for the user

Pros

What I like most is the way I can organize the information and that the entire team can access it easily, quickly and safely.

Cons

I would like to be able to have or see a work plan in real time, to be able to not only manage the documentation but also the progress of the project

Lucien
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/5/2024

Confluence is a robust tool for world-class engineering/product teams to create

Confluence is a critical tool for significant documentation from an engineering/product standpoint. I don't think it will be the only tool fast agile businesses will use for documentation but it is still best in class for engineering functions.

Pros

Confluence is the most trusted documentation player in the game. We use Jira for our engineering task management so naturally, the seamless vertical integration between the two tools is excellent. Confluence has an excellent template library and perhaps most importantly, the performance is always reliable. We can't use tools like ClickUp due to bugs and performance issues for long significant PRDs. The collaboration on confluence is excellent and permissions around editing is also important.

Cons

Confluence is quite clunky (much like Jira). The ability to edit isn't as easy as ClickUp or Notion and that can get frustrating when you're trying to make changes quickly.

Syed
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/11/2024

Fantastic software to organise space.

Overall, my experience with Confluence has been positive. It’s a solid tool for collaboration, bringing everyone onto the same page and making it easier to track projects, share ideas, and store resources. I appreciate how it centralizes information, reducing the back-and-forth of emails. However, there are some challenges with keeping content organized, especially as the workspace grows. A bit of planning is needed to make sure pages don’t get too cluttered or hard to navigate. With good organization practices, though, Confluence can be a powerful asset for team productivity.

Pros

Confluence is great because it brings everyone’s ideas and information into one organized space. I like how it feels like a virtual team hub where you can brainstorm, track projects, and access resources easily. Plus, it's simple to navigate and keeps things from getting lost in endless email chains!

Cons

The search function could definitely be more intuitive to help navigate large workspaces.

Calvin
  • Industry: Automotive
  • Company size: 501–1,000 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 2/4/2024

Confluence - User Knowledge base

I do not find myself going back to our knowledge base very often because I am typically part of the initial user training on new products and I take my own notes, But that is the beauty of the product. Even after long gaps in using the software I am able to go back into it and be productive and that is what I want in a knowledge base tool.

Pros

Its ease of use and low barriers of entry

Cons

Confluence is just a little different in how it accomplish a task, when compared to SharePoint, which means that a user well versed in SharePoint may struggle a little more than a newbie, just because they need to unlearn a few processes, which often makes those long term SharePoint users a little disenchanted by the product, but once they get over the learning curve, user acceptance on the product is very high.

Sam
  • Industry: Utilities
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 22/10/2024

You Won't be Disappointed

It is a great software for collaborating with your team and sharing information about projects or what have you. The project management the knowledge management are top tier. It can also be used for marketing which I haven't looked into too much yet, but it does look like it has potential to be effective. In any case, you wouldn't be disappointed using Confluence.

Pros

Confluence has so much great information for project managers right at their fingertips. It helps plan and coordinate your schedule. It also has AI integrated into it which can be so helpful when you are at a crossroads. Templates are simple yet effective.

Cons

The only thing I will say is that since this software is not as big as other major websites and information sources, it can have a lack of information, as well as having outdated sites and sources. However, this is not true of all information available.

Heather
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
3
Customer Support
0

4
Reviewed on 23/10/2024

Confluence makes knowledge sharing easy

It is a great solution to our knowledge sharing problems. We use it like an intranet to house policies, updates, documents and calendars in one central spot and it has worked really well in helping employees find the information they need without having to ask

Pros

It is a really quick and easy way to share knowledge share documents and collaborate with your team. It enables us to inform our whole business of processes in a streamlined way

Cons

The UI can be difficult to figure out. Features arent necessarily where you would expect them and I think more work could be done around organizing folders and pages

Lukas
  • Industry: Medical Practice
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

4
Reviewed on 3/10/2024

Easy but powerful

I use Confluence almost every day and have explored many aspects of it. I wish I had known about it when I was a university student, since it's much more useful than OneNote in my opinion.

Pros

It is very customizable and has many integrations, but the basics of word processing are very quick and easy to use right away. Confluence is evidently on par with its competitors from the moment you start using it, and only gets more impressive the deeper you learn about it.

Cons

The 3rd party integrations are not always well-vetted. It would be nice to have the more popular ones built-in and supported as core features which can be enabled. It's also frustrating to have several markdown languages active within Atlassian products in different areas.

Somnath
  • Industry: Information Services
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 21/11/2024

One stop content management solutions

I am using Confluence in my last organization aswell is in current org.i have created many space and published it internal users.its features like structure content tree,page versioning,whiteboard etc give flexible user to customized their content with diagram and pic.

Pros

Confluence is one of the best widely used content management web application,which help corporates and enterprise team to manage and maintain lots of internal and external content.many features like its own space,personalized feeds and community hub mske it more adorable to use.

Cons

Nothing as such,its adding its new features and upgrade user experience based on feedback.

Tung
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/9/2024

I love Confluence

Convenient, high availability, great features

Pros

Perfect for documentation, with various supporting features around that.

Cons

Probably cost, pay per user, it is perhaps not good for start-ups.

Alternatives Considered

Microsoft SharePoint and Azure DevOps Services

Reasons for Switching to Confluence

Better features than the others, particularly for documentation
Catherine
Catherine
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/5/2024

Positive Review in Confluence

Highly recommended save a lot of time. You can easily create your own page to your company and your team.

Pros

What I like the most about confluence is user friendly. You can create a page that your colleague can access. Update anytime you want then publish automatically.

Cons

You have an account provided by your IT of your employer

3,555 reviews

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