Webex Suite

Pros

The thing I enjoyed most about Webex Suite is that it amalgamates all the must-have collaboration tools under one umbrella, from meetings and messaging to calling and webinars. The quality of video and audio, absolutely top-notch, will leave you without any halts even during low-bandwidth situations. Indeed, such features as real-time transcription, background noise cancellation, and AI-driven insights make each and every meeting more productive and less stressful.

This includes virtual backgrounds, breakout rooms, and in-meeting reactions. It is quite user-friendly and works rather great across devices on desktop, mobile, or even tablets. Analytics and reporting features also enable tracking of meeting performance, which is also very useful for team leads.

Cons

While Webex Suite enjoys many great features, there are some things where it fell short. First of all, the user interface, although functional, is tired-looking and not as intuitively designed as other platforms. In certain areas, such as scheduling meetings or sending offers for breakout rooms, it can take up too much time.

The experience on the mobile app is less refined than that of the desktop; features are also harder to access, and the performance could be spotty at times. For a small team, such drawbacks could make the price more on the steeper side.

Pros

Webex is a video stream platform whereas I can hold virtual meetings. I like that it is we browser based and you can log into the application anywhere. It almost reminds me of Zoom but its 10x better. It has lots of options and tools you can use. I like the high-quality audio/video feature. You can collaborate with your team members and create virtual whiteboards, and you can split into breakout rooms.

Cons

What I like least about the Webex platform is that if you are not use to all the options and features in the portal. It can seem overwhelming at first, but like any new application there is always a learning curve.

Pros

Integration with other Cisco hardware like video conference room equipment

Cons

The windows desktop client - especially the window handling in meetings. If you have 2+ monitors it is sometimes just stupid and it does not remember what you did set up last time...

Pros

I like that I can record the meetings, step away, and have virtual backgrounds.

Cons

I do not like that it can sometimes take a lot of bandwidth which causes my computer to run slower than normal

Pros

Its virtual meeting technology enables high definition both video and audio with very little lag; the integrated webinar allows complex features, for instance, period of time voting, shared screens, and other features of engaging participants.

Cons

Limited choices are available when it comes to branding the interface of webinars. Jurisdiction over privacy issues related to third-party app integration is complicated. Limited the use of artificial intelligence for measuring the level of participation of attendees in a webinar.

Pros

Webex has been reliable in enhancing our organization. It offers multiple communications across different platforms. We are able to hold meetings, events and engagements seamlessly.

Cons

So far my usage has been good but the tool is pricey.

Pros

The ability to release a survey after a meeting.

Cons

It took some time to learn all the nuances, but it's a good product.

Pros

Easy to use.
Friendly and self-explanatory interface.
The user interface is intuitive.
High-quality audio/video. Minimum noise while communication.
Reliable support.

Cons

Cannot solve problems ourselves. Need customer support.
Lagging: Reliable internet connection with lower packet loss
Webex is expensive compared to other similar software.
Fewer third-party app integrations

Pros

The screen sharing aspect that allows you to show the others in the meeting what you see on your own screen.

Cons

The waiting tocbe let into the meeting. Sometimes you can't tell if they know you're there or not.

Pros

The video stream is quality...but that's about it

Cons

Its very co fusing to event attendees because its unfamiliar and has a strange interface

Pros

The overall product robustness, quality, and security.
The corporate look-&-feel.
The smooth and user-experience oriented intragration with Google Calendar.
One single app for all (Cisco Webex app).
The PC client and mobile app sync.

Cons

Hard to find one since it has met all the requirements.

Pros

Webex gave us the ability to incorporate a real-time viewing element when diagnosing customer issues that also layered in the simultaneous ability to consult technical SMEs and avoid escalations as well as resolve issues and questions faster. This improved the customer experience for us and customer satisfaction rose.

Cons

It is a good product with few if any drawbacks.

Pros

From collaboration to enhancing productivity, Webex Suite has been amazing.
Allows personalization and comes at a manageable cost.

Cons

I have had zero problems using Webex Suite.

Pros

The two aspects I enjoy the most about Webex Suite are its simplicity and its availability of the many tools. Even the simplest function such as video conference or sharing files in real-time are just designed in a way that even someone who is not background computer literate can use it.

Cons

At the same, however, I will also state that it took me somewhat of a time to become familiar with all the things the software has to offer in terms of function and addition. Thanks to the customer service that you provide it made it easier for me to handle my concernsphp echo. The confidence you always show and your willingness to assist us in solving problems that arising within our working environment, including offering the kind of solutions that suits our circumstances.

Pros

Webex has many useful tools for working together. It lets us have clear video calls, share the screen, and allow remote access too. We can store files safely and chat instantly. It's easy to use and keeps everything secure, which makes it great for teamwork, no matter where we are.

Cons

There is nothing I dislike about Webex. It is a simple and easy-to-use tool. However, it requires an internet connection to access.

Pros

I loved WebEx. I would have to host meetings with people from as many as three or four different organizations (clients, vendors, partners, etc.) and WebEx made it super easy for all the invitees to join from wherever they were.

Cons

Although it was ideal when everyone had the computer app installed, on occasion, some users would have to join via browser window, but that only took a few moments to resolve itself.

Pros

WebEx is a very useful user-friendly calling option. I am using this at my workplace. The major part I liked is the interface. It's simple and unique. The messaging is also great and can be used by anyone.

Cons

It sometimes gets automatically logged out.

Pros

The fact that you can have a 'personal space' that people can join. That is a nice touch.

Cons

Everything else. Sound quality is bad, I can't mute other people, it doesn't automatically grab my system mic and webcam.

Pros

"It is a convenient video conferencing platform that can be used on both PCs and mobile devices. It handles video conferencing with good audio and video quality, with minimal lag and disruptions.

Cons

Its pricing is on the higher side as compared to other video conferencing platforms . The mobile app is good but various features are not available which are in pc.

Pros

A very complete, robust and stable webmeeting platform

Cons

Price, at least the last time I used, the prices were high compared with the competitors

Pros

1. Very premium and attractive platform for complete management.
2. Features and functionalities are just wow to connect and link with the customers.
3.Calendar invites , meeting sharing and details sharing are easy and super hassle free.

Cons

1. Costly and less popular in organization.
2. Although the performance is good but it crashed easily whenever system encounter little CPU issues or spikes.

Pros

This product is quite easy to use and perfect for meeting rooms. The net traffic is good to use in transit.

Cons

Especially, I use and like to make meetings and remote support.

Pros

Good for business meeting and on call support, for video meetings picture is crystal clear

Cons

Some times audio might be reconnecting if net speed is little low

Pros

I love how easy it is to operate, and navigate all while making communication working with other employees remotely a breeze.

Cons

The few times it would freeze or experience technical issues

Pros

Reliability, fastness, and ease of use. We could have communications with users who need a reliable connection to secure data and avoid unwanted interference.

Cons

I´ve been happy with this product and have had no issues with it.

Pros

I like that the tools enable us to perform many actions in an efficient way, the Webex space for meetings, calls integrated with outlook calendar makes everything more organized, the details on the events platform of Webex where you can print tickets or use it as a Streaming platform for webinars is awesome.

Cons

I think the trainings in their WebEx training website should be more didactic, and that the test should be aligned with the content trained.

Pros

Webex Suite is the most robust call center platform which I have ever used.
I like how it unify webinar, calling, messaging, whiteboarding, BIM and VC in one central location.

Cons

I have over six years of experience with WS and it suits my needs without posing any flaw.

Pros

This is an impressive and easy to use solution that boosts unified communications.
I like the powerful capabilities of Webex Suite.
Webex Suite enhances collaboration at our workplace.

Cons

I have zero dislikes for Webex Suite.
Webex Suite makes collaboration and communications easier for us.

Pros

Webex's design is terrible, and its legacy features are hidden behind highly confusing-to-use additional interfaces that strangely worsen the primary UX's design.

Cons

One of the restrictions of the Webex free edition is the 50-minute meeting maximum. Excessive Resource Usage: On older systems, Webex's high resource consumption may result in freezing or sluggish performance.

Pros

I loved the seamless integration with email platforms we use in our organization. The interoperability with other conferencing platforms from other vendors e.g Microsoft Teams, Google Meet, or Zoom meeting.

Cons

Sometimes google calendar meetings did not load correctly.

Pros

1. High quality and organized management platform.
2. Features are designed in such a way to make work simplified and attractive as well.
3. Proper detailing of meeting events and agenda with participants details.
4. Taking remote , screen sharing are easy and effective with minimal lag ever noticed.

Cons

1. Not much popular as seen in limited workplaces which is associated with cisco mainly.

Pros

Our remote forest operations depend on video quality, so the software excels at giving you this with adaptive bandwidth management. The intelligent background noise suppression and powerful meeting recording tools (with automatic transcription abilities) there have helped improve our communication efficiency hastily.

Cons

Calendar integrations tend to sync up with the mobile app occasionally. It could be more intuitive management of the conference room. More flexible layout options for multiple video feeds could possibly be custom.

Pros

Webex does not lag like Zoom, and the conferences are much clearer.

Cons

Having used both Zoom and Webex, Webex is not as user-friendly as Zoom conferences.

Pros

Webex Suite has suitable avenues in making virtual meetings, and there are strategic formations that foster video conferencing.

Cons

Webex Suite makes the information management and meetings successful without problems.

Pros

When opportunity comes one need to grab like Webex which was became popular in covid time where organization uses this as meeting platform for employees.

Cons

Although it was started earlier but some features were missing like presentation control, effective background, central control over mice and video for presenter.

Pros

We feel Webex’s video and audio quality is among the best. Even in lower bandwidth environments, Webex offers clear audio, minimized lag, and a generally stable connection. Webex’s whiteboarding tools, real-time annotation, and screen sharing make it easy for teams to brainstorm and work together. Additionally, its breakout room capabilities allow smaller team discussions within larger meetings, which is ideal for training and brainstorming sessions.

Cons

Webex can demand significant system resources, which can be challenging for users with older devices or low-speed internet. Some users report delays in loading and occasional freezing, especially during video conferencing.

Pros

Easily integrates with Microsoft Teams. Webex Board and Telephone are very easy to implement and to use

Cons

The earlier versions overlapped with Teams functionality. The new one integrates smoothly.

Pros

Webex Suite is very user-friendly and easy to use. I like the screen sharing, robust security features that enhance data privacy and governance, intuitive UI, and high-quality video and audio features that does magic during meetings and video conference. The customer support has been very helpful and proactive I highly appreciate their support.

Cons

Webex Suite does not work perfectly when there is internet issues. Nevertheless I highly appreciate capabilities of this tool.

Pros

The convenience to use Webex messenger, video, and calls.

Cons

It is not user-friendly and during Webex meetings, it makes a weird and annoying sound when participants enter the room.

Pros

Collaboration Tools: Features like file sharing, whiteboarding, and real-time document collaboration enhance productivity and teamwork during meetings and project discussions.

Cons

Mobile App Limitations: Although the mobile app is functional, it may lack some features found in the desktop version, which can limit its usability for users on the go.

Pros

Webex has been very reliable and quick to update any glitches in software

Cons

The only thing I have not liked about Webex is that you cant get a custom ringtone on IOS

Pros

It is the best work at home partner. We can engage and collaborate to the whole team with this application

Cons

Maybe a suggestion, I would like to have more option for background.

Alternatives Considered

Reasons for Switching to Webex Suite

Pros

WebEx is a cloud-based suite of collaboration tools that includes features for events, messaging, calling, video conferencing, and customer experience. It is a software-as-a-service (SaaS) solution made available via the Webex Cloud, a communications platform designed with real-time online collaboration in mind.

Cons

WebEx is a web conferencing platform developed by Cisco. It facilitates online meetings, video conferencing, webinars, and collaboration. Users can connect from various devices, including computers, tablets, and smartphones. WebEx offers features such as screen sharing, file sharing, and real-time chat, making it a versatile tool for remote collaboration and communication. For the latest details, please refer to Cisco's official website or other reliable sources for the most up-to-date information.

Pros

User friendly and simple to use
Great quality video
Screen sharing is very simple

Cons

As of now i have not discovered sny dislikes with webex

Pros

Clarity of meetings and multiple options to change status.

Cons

Call option often went straight to voicemail.

Pros

The interface is very familiar and easy to use. For both desktop and mobile users it's easy to create and hold meetings anywhere.

Cons

Sometimes when doing screen sharing, with multiple monitors it can be difficult to select the right thing to share.

Pros

WebEx makes things a lot easier for end users. Our company utilizes the Teams add-in and the mobile app every day. It's very convenient to be able to take calls on the go, whether on a laptop or mobile device.

Cons

It took some time to get accustomed to the admin portal.

Pros

Easy way to connect and share with our team

Cons

Without lagging its get connects and easy to share our screen too

Pros

So far, we have been enjoying it because the quality of the audio is better than what I can get from other web meeting software like Google Meet. Also, I can easily see verified users from general email users so in large meetings, I can easily recognize if someone is from our company or not. It is important because our company has a lot of employees.

Cons

A lot of people think webinars are Zoom or Google Meet and aren't familiar with Webex. When we are hosting a big online event with public participation, we receive queries about this all the time. I wish the Webex team had worked more on branding and marketing to make many people aware but this is not a problem with software or functionality so it is not a big deal.

Pros

The quality and robustness with video conference meeting.
Convenience with sharing of documents and files between different apps.

Cons

Amazing for its customer support.
Great with video conference calls