---
description: Review of CommPeak Dialer Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: CommPeak Dialer | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/4588/call-center/software) > [CommPeak Dialer](/software/432430/commpeak-dialer)

# CommPeak Dialer

Canonical: https://www.softwareadvice.ie/software/432430/commpeak-dialer

> CommPeak Dialer: Better Reach and Performance through Predictive Dialing

CommPeak Dialer gives contact centers the control and visibility to connect with more leads and keep agents engaged in live conversations. The dialer supports both high-volume outreach and varied campaign types, providing operational oversight, flexible workflows, and omnichannel reach that keep operations productive at every stage of engagement.

Why Choose CommPeak
\* Connect More Leads -  Predictive Dialing and Dynamic Ratio Calling automate call flow to keep agents productive throughout the day. The system detects live answers, skips unavailable numbers, and connects leads instantly, helping teams spend more time in conversations and less time waiting.

\* Real-Time Visibility and Control -  Managers get complete visibility into call performance, agent activity, and lead flow in real time. Live dashboards and alerts make it easy to track progress, identify issues early, and act fast to keep performance steady and campaigns on track.

\* Adapts to Any Campaign or Workflow -  A rule-based engine lets one determine how leads are distributed, and adjust strategies as business goals change. Manage multiple campaigns at once with full control over pacing, routing, and lead priorities.

\* Reach Customers Beyond Voice -  Not all leads pick up phone calls. Connect with leads  through integrated SMS, WhatsApp, or Telegram messaging. An omnichannel inbox lets agents continue conversations from different channels from within the dialer, improving response rates and engagement outcomes.

\* AI-Driven Call Analysis and Insights -  AI records, transcribes, and summarizes calls, surfacing key takeaways, sentiment trends, and ranked call insights. This intelligence helps managers review conversations faster, spot issues, identify priority calls, and strengthen coaching.

\* CRM \& API Connectivity - Integrate with your CRM to upload and manage leads, place calls with Click-to-Call, and sync updates automatically through two-way synchronization. Use the API to create integrations that connect directly with your existing systems.

Ideal for:
- Increasing live connections in contact centers
- Improving sales and support performance and outreach
- Managing multiple campaigns or brands
- Achieving real-time visibility and performance control
- Integrating messaging into the calling process

Key Features
\* AI-Powered Predictive Dialing – Places multiple calls simultaneously and connects answered calls directly to available agents.
\* Dynamic Ratio Calling – Dynamically regulates dialing pacing to match answer rates and agent availability.
\* Skill-Based Routing – Matches leads with the most qualified agents by language, expertise, or campaign type.
\* High-Intent Lead Indicators – Identifies leads with stronger intent to connect or convert
\* Local Caller ID – Displays local numbers to increase pickup rates.
\* Automatic Number Correction – Detects and fixes formatting errors to ensure proper dialing.
\* Call Availability Detection – Filters out busy or unavailable numbers, connecting agents only to live opportunities.
\* Voicemail Detection – Skips calls that reach voicemail to maximize active calling talk time.
\* Listen, Whisper, and Barge – Monitor, coach, or assist agents during live calls
\* Real-Time Dashboards and Critical Alerts – Track metrics, monitor quality, and receive alerts about critical real-time changes.
\* Reports and Analytics – Access detailed data on call trends, agent performance, and lead flow for better decision-making.
\* Multi-Campaign and Remote Team Management – Manage multiple campaigns or distributed teams from one system.
\* Omnichannel Messaging – Delivers SMS, WhatsApp, and Telegram capabilities within CommPeak Dialer.
\* CRM \& API connectivity -  Enables direct connection between the dialer, CRM platforms, and other integrated systems
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## About the vendor

- **Company**: CommPeak
- **Location**: Hong Kong, Hong Kong
- **Founded**: 2012

## Commercial Context

- **Starting Price**: US$5.50
- **Pricing model**: Usage Based (Free Trial)
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Allow/Block List
- Answering Machine Detection
- Anti Spam
- Audit Trail
- Auto-Dialer
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Centre
- CRM Integration
- Call Centre Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording

## Integrations (21 total)

- Booster
- Chamaileon
- Dynamics 365
- Dynamics 365 Customer Service
- Dynamics 365 Sales
- Easy Tech
- EspoCRM
- HubSpot CRM
- Optimove
- Panda CRM
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Solitics
- TradeSoft

... and 6 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Call Centre Software](https://www.softwareadvice.ie/directory/4588/call-center/software)

## Related Categories

- [VoIP Software](https://www.softwareadvice.ie/directory/4508/voip/software)
- [Sales Enablement Software](https://www.softwareadvice.ie/directory/595/sales-enablement/software)
- [Contact Centre Software](https://www.softwareadvice.ie/directory/4389/contact-center/software)
- [Sales Engagement Platforms ](https://www.softwareadvice.ie/directory/4071/sales-engagement/software)
- [Cloud Communication Platforms](https://www.softwareadvice.ie/directory/4386/cloud-communication/software)

## Alternatives

1. [Kixie PowerCall](https://www.softwareadvice.ie/software/28441/kixie-powercall) — 4.6/5 (293 reviews)
2. [JustCall](https://www.softwareadvice.ie/software/75453/justcall) — 4.1/5 (223 reviews)
3. [Dialpad](https://www.softwareadvice.ie/software/74028/dialpad) — 4.2/5 (562 reviews)
4. [Ricochet360](https://www.softwareadvice.ie/software/183895/ricochet360) — 4.8/5 (82 reviews)
5. [PhoneBurner](https://www.softwareadvice.ie/software/28049/phoneburner) — 4.8/5 (176 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/432430/commpeak-dialer)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/call-center/commpeak-dialer-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/432430/commpeak-dialer> |
| en-GB | <https://www.softwareadvice.co.uk/software/432430/commpeak-dialer> |
| en-IE | <https://www.softwareadvice.ie/software/432430/commpeak-dialer> |
| en-NZ | <https://www.softwareadvice.co.nz/software/432430/commpeak-dialer> |

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