--- description: Review of Callroute Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Callroute | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Unified Communications Software](/directory/1556/ucaas/software) > [Callroute](/software/433664/callroute) # Callroute Canonical: https://www.softwareadvice.ie/software/433664/callroute Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/433664/callroute?page=2) > At Callroute, we power hybrid voice, connecting Teams Phone, Webex Calling, contact centres, PBXs, and analogue devices through one secure, scalable cloud service. Trusted by 150K+ Teams users across 65+ countries, Callroute helps IT teams and MSPs scale Teams Phone faster. Most solutions stop at Teams or Webex Calling. Callroute goes further with an award-winning platform that unifies, automates, and simplifies modern voice. From simple setups to complex hybrid environments, manage users, numbers, and policies from one powerful portal. Our Orto product provides centralised number management, automated Teams provisioning, delegations with granular Roles-Based Access Control, across multiple Teams tenants, in one simple and powerful portal. > > Verdict: Rated **4.9/5** by 21 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 21 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Sipsynergy ## Commercial Context - **Starting Price**: £1.55 - **Pricing model**: Per User (Free Trial) - **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, German - **Available Countries**: Germany, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Approval Process Control - Audit Management - Audit Trail - Business Process Automation - Call Centre Management - Call Recording - Call Reporting - Call Routing - Call Tracking - Call Transfer - Client Portal - Computer Telephony Integration - Customisable Branding - Customisable Reports - Customizable Fields ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Unified Communications Software](https://www.softwareadvice.ie/directory/1556/ucaas/software) ## Related Categories - [Unified Communications Software](https://www.softwareadvice.ie/directory/1556/ucaas/software) - [Cloud Communication Platforms](https://www.softwareadvice.ie/directory/4386/cloud-communication/software) - [IT Service Software](https://www.softwareadvice.ie/directory/4207/it-service/software) - [Cloud PBX Software](https://www.softwareadvice.ie/directory/4757/cloud-pbx-software/software) - [Telephony Software](https://www.softwareadvice.ie/directory/1710/computer-telephony-integration/software) ## Alternatives 1. 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[CallHippo](https://www.softwareadvice.ie/software/80310/callhippo) — 4.4/5 (675 reviews) ## Reviews ### "Great product, easy to implement" — 5.0/5 > **Jamie** | *28 March 2024* | Retail | Recommendation rating: 8.0/10 > > **Pros**: The ease and support when moving to this solution, and its constant evolution over time. > > **Cons**: When we took the service the portal lacked many of the features that are now available. > > The fact the service and overall feature offering has continually improved ever since we started with them. ----- ### "Call route making calling easy" — 4.0/5 > **Jack** | *22 January 2026* | Information Technology & Services | Recommendation rating: 3.0/10 > > **Pros**: The ease to use while integrating with teams it makes managing the whole process easy along with reports making it easy to view incoming and outgoing calls > > **Cons**: Sometimes navigating the interface to find call recordings can be hard and a lot of the time it’s hot and miss if the call recordings are there or not > > We have really enjoyed using callroute and are moving a lot of our clients to it and would recommend it to others ----- ### "Callroute - More role flexibility would be great" — 4.0/5 > **Ashley** | *26 March 2026* | Government Administration | Recommendation rating: 7.0/10 > > **Pros**: Callroute is an easy to use system that allows us to assign phone numbers to our users quickly, with no delay between assignment and the ability for user to make calls. The customer support has always been helpful when needed. > > **Cons**: I do find the roles that are available for use within the Callroute portal are quite limited. It would be great to have more flexibility around what you can allow users to do. For example, it shouldn't just be admins that can run a sync against AD. > > Overall the experience using the Callroute system is a good one. It is easy to use and easy to understand. ----- ### "Callroute Telephony Review" — 5.0/5 > **Verified Reviewer** | *22 January 2026* | Insurance | Recommendation rating: 9.0/10 > > **Pros**: Seamless integration with MS Teams. Strong reporting capability, providing clear visibility of call volumes, patterns, and performance metrics. Intuitive and well designed portal that is easy to use and manage. Good level of control over call routing and number allocation. Responsive and helpful support team. > > **Cons**: No complaints or issues; the product serves us well and fully meets our current telephony and reporting requirements. > > We implemented Callroute around a year ago as a replacement for our legacy telephony system, which had a number of limitations and no integration with MS Teams. The experience with Callroute has been very positive. The Teams integration has been seamless, the reporting is robust, and the portal is easy to use. From an operational perspective, we now have far better control over call routing and number allocation. Overall, Callroute has proven to be a reliable and effective telephony solution, and we are very happy with the product and our decision to implement it. ----- ### "Callroute Review" — 5.0/5 > **Verified Reviewer** | *13 December 2023* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: Ease of use of the platform and management of changes > > **Cons**: customising of colours and branding for staff to recognise the app > > great experience and value for money in one platform. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/433664/callroute?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/433664/callroute) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data