---
description: Review of Articence Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Articence | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Artificial Intelligence (AI) Software](/directory/4360/artificial-intelligence/software) > [Articence](/software/433878/articence)

# Articence

Canonical: https://www.softwareadvice.ie/software/433878/articence

> Powered by cutting-edge AI technology, Articence VoC delivers a revolutionary approach to gathering, analyzing, and acting on customer feedback. 

Articence VoC uses advanced AI sentiment analysis to help users decipher the true emotions and intentions behind customers' words, even in open-ended responses. Users can access real-time dashboards and reports that provide a clear and actionable picture of customer sentiment across all touchpoints. It enables businesses to track key metrics and KPIs over time to measure the impact of efforts and make data-driven decisions.

Articence VoC allows users to integrate the platform with existing channels, from website surveys and social media to email and phone calls. This allows users to capture the full customer journey and gain a comprehensive customer experience understanding.
Businesses can customize surveys to individual customer needs and preferences with advanced branching logic. This creates dynamic and engaging experiences that boost response rates and collect more accurate and relevant data.

It enables administrators to translate insights into actionable steps with a built-in closed-loop feedback management system, assign responsibility for addressing specific customer concerns, and inform about actions taken in response to the feedback. Articence VoC provides valuable insights that help users identify new product opportunities and develop features that truly resonate with the customers. Additionally, it allows organizations to proactively identify and address customer pain points to significantly reduce the risk of losing valuable customers to competitors.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Articence

## Commercial Context

- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop)
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Andorra, Anguilla, Antigua & Barbuda, Armenia, Aruba, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Bermuda, Bhutan, Bosnia & Herzegovina, British Virgin Islands and 118 more

## Features

- Dashboard
- Data Visualisation
- Feedback Management
- Machine Learning
- Natural Language Processing
- Sentiment Analysis

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [Artificial Intelligence (AI) Software](https://www.softwareadvice.ie/directory/4360/artificial-intelligence/software)

## Related Categories

- [Artificial Intelligence (AI) Software](https://www.softwareadvice.ie/directory/4360/artificial-intelligence/software)
- [Customer Engagement Software](https://www.softwareadvice.ie/directory/508/customer-engagement/software)
- [Customer Loyalty Software](https://www.softwareadvice.ie/directory/4383/customer-loyalty/software)
- [Customer Experience Software](https://www.softwareadvice.ie/directory/4574/customer-experience/software)
- [Survey Software](https://www.softwareadvice.ie/directory/4503/survey/software)

## Alternatives

1. [Tidio](https://www.softwareadvice.ie/software/157633/tidio-chat) — 4.7/5 (590 reviews)
2. [Genesys Cloud CX](https://www.softwareadvice.ie/software/323407/pureconnect) — 4.3/5 (262 reviews)
3. [Fin](https://www.softwareadvice.ie/software/530033/Fin) — 4.6/5 (14 reviews)
4. [XM for Strategy & Research](https://www.softwareadvice.ie/software/175273/strategy-and-research) — 4.7/5 (424 reviews)
5. [inconnect](https://www.softwareadvice.ie/software/171892/inconcert-omnichannel-contact-center) — 3.9/5 (19 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/433878/articence)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/customer-loyalty/articence-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/433878/articence> |
| en-GB | <https://www.softwareadvice.co.uk/software/433878/articence> |
| en-IE | <https://www.softwareadvice.ie/software/433878/articence> |
| en-NZ | <https://www.softwareadvice.co.nz/software/433878/articence> |

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