--- description: Review of Pomelo Health Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Pomelo Health | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Electronic Medical Records Software](/directory/8/electronic-medical-record-software/software) > [Pomelo Health](/software/433926/pomelo-health) # Pomelo Health Canonical: https://www.softwareadvice.ie/software/433926/pomelo-health Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/433926/pomelo-health?page=2) > Pomelo by TELUS Health helps clinics streamline scheduling, intake and patient communications with EMR-connected digital tools. Patients can book, reschedule or confirm appointments online and receive automated SMS, voice or email reminders to reduce no‑shows. Before visits, clinics can send instructions and eForms that patients complete in advance, with details syncing back to the EMR to simplify intake and triage. Teams can communicate with patients via private, encrypted two‑way messaging, share files (e.g., results), and manage conversations with permissions and shared inboxes. Pomelo also supports mobile self check‑in (including QR code/parking-lot check‑in) and targeted mass communications with engagement analytics. Flexible modules let you start with reminders and messaging and add features as your practice needs grow. > > Verdict: Rated **4.2/5** by 41 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 41 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: TELUS - **Location**: Sherbrooke, Canada - **Founded**: 1999 ## Commercial Context - **Pricing model**: Per User - **Pricing Details**: Quote-based, modular pricing. Start with Appointment Reminders and Private Messaging, then add options like online booking, eForms/digital intake \& triage, mobile check-in, and targeted patient communications. Contact TELUS Health for a demo and pricing. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, French - **Available Countries**: Canada ## Features - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Admissions Management - Alerts/Notifications - Appointment Management - Appointment Scheduling - Approval Process Control - Automated Scheduling - Availability Management - Billing & Invoicing - Booking Management - Broadcast Messaging - Calendar Management - Calendar Sync - Calendar/Reminder System - Call Reminders - Campaign Management - Cancellation Management - Care Plan Management ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - Chat ## Category - [Electronic Medical Records Software](https://www.softwareadvice.ie/directory/8/electronic-medical-record-software/software) ## Related Categories - [Electronic Medical Records Software](https://www.softwareadvice.ie/directory/8/electronic-medical-record-software/software) - [Geriatric Software](https://www.softwareadvice.ie/directory/3357/geriatric/software) - [Mental Health EHR Software](https://www.softwareadvice.ie/directory/16/mental-health-emr-billing-software/software) - [Patient Engagement Software](https://www.softwareadvice.ie/directory/3429/patient-engagement/software) - [Patient Portal Software](https://www.softwareadvice.ie/directory/1475/patient-portal/software) ## Alternatives 1. [Carepatron](https://www.softwareadvice.ie/software/241061/care-patron) — 4.4/5 (843 reviews) 2. [Jane](https://www.softwareadvice.ie/software/86099/jane) — 4.8/5 (494 reviews) 3. [athenaOne](https://www.softwareadvice.ie/software/1106/athenacollector-athenaclinicals) — 3.8/5 (907 reviews) 4. [Practice Better](https://www.softwareadvice.ie/software/302507/better) — 4.8/5 (96 reviews) 5. [Mend](https://www.softwareadvice.ie/software/45193/mend) — 4.6/5 (920 reviews) ## Reviews ### "Integrated to EMR's\! No double entry needed" — 5.0/5 > **Verified Reviewer** | *31 March 2019* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Integration to EMRs, secure, user friendly, customizable > > **Cons**: even if the product is 100% integrated to your EMR, the first configuration of the dashboard for professionals is complex ----- ### "Reliable patient engagement software that is simple for most people to use" — 5.0/5 > **Rachael** | *5 February 2025* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: Simple interface and ease of use for patients in managing appointments, communicating, and for receiving appointment reminders. > > **Cons**: No dislikes or cons noticed yet. It appears to be reliable for purposes used for and clients have reported no complaints. > > Overall a positive experience as clients find it easy to use and reliable for appointment reminders and for communication in one place. ----- ### "I was hoping for a better product" — 3.0/5 > **Anne** | *19 November 2019* | Medical Practice | Recommendation rating: 7.0/10 > > **Pros**: That we are using a Canadian Company. Our old appointment reminder system was in the US. > > **Cons**: The self check-in is a waist of money. It barely works, have to constantly update. We actually stopped using as it was not worth the headache. Also I was under the impression we could use different options per providers to contact patients with appt reminder. This was not the case, its all one option or not use it at all. > > There were difficulties setting up and learning curves. ----- ### "Family Practice using Chronometriq" — 4.0/5 > **Johann** | *22 August 2019* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: It reminds my patients very effectively about their pending appointments and our no-shows have significantly decreased. Pts now also have enough time to cancel their appointments, leaving us with time to fill those slots. > > **Cons**: The interface to set it up was initially somewhat clumsy and glitchy but now improved and easier to navigate. It is somewhat pricey compared to other similar vendors out there for the same type of service but the stability and customer service clinched it for me. I hope they will incorporate direct and mass messaging to patients in future. > > Very happy with it overall. ----- ### "Family Practice - Online Booking" — 5.0/5 > **Alicia** | *19 November 2019* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: The patients are able to go online and look at their schedule and compare to the office availability. When the physicians schedule changes, the program is easy to change and open up the schedule for online viewing. > > **Cons**: We had a few issues in the beginning with patients booking online and it not merging through to our EMR. It was a quick fix and there have been no issues since\! Patients have a hard time figuring out how to cancel the appointments they have booked online, so offering a note on how to do that during the booking process may be beneficial\! > > It is a great service for patients\! ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/433926/pomelo-health?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/433926/pomelo-health) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data