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About Zoho SalesIQ
Zoho SalesIQ is an all-in-one customer engagement, live chat, and analytics platform to unify your marketing, sales, and customer support efforts, giving your customers a great experience, and boosting business growth. Get to know your prospects better and initiate the right conversation with them at exactly the right time.
SalesIQ is optimized to suit the customer communication needs of both B2B and B2C businesses of all sizes. Equipped with built-in audio calling, screen sharing, visitor information, lead identification, a drag-and-drop custom bot builder, an AI-driven chatbot with a human touch that automates your customer engagement, and much more.
Zoho SalesIQ pricing
Zoho SalesIQ has a free version and offers a free trial. Zoho SalesIQ paid version starts at US$10.00/month.
Starting Price:
US$10.00/month
Free Version:
Yes
Free trial:
Yes
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Zoho SalesIQ Reviews
Feature rating
5 reviews of 96
View all reviews
Peter
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 23/7/2019
Huge Bang for Your Buck (Get on the Chatbot Bandwagon!)
We use it every day. I love the tracking it gives our digital marketing efforts. We're in the process of rolling the chatbot out on our site and it works great. It took us a little bit of doing to figure out, but we're extremely pleased.
Pros
Very cheap (especially when factored in as part of Zoho One)
Chatbot functionality (they're a little tricky to code, but once you have it down, they're easy to set up)
Integration with CRM + Desk is glorious
Mobile app works great, so I can always respond to chats wherever I am
Cons
I wish that chatbot development was a little easier. Still, it's absolutely worth it!
Reasons for Switching to Zoho SalesIQ
Price, connectivity with the rest of the Zoho suite.
Ed
- Industry: Photography
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5
5
Reviewed on 15/12/2023
Great visitor tracker and front-end communication for my site visitors
Pros
The live chat is fantastic and critical for quick deals when customers are most primed to book. They feel great about getting instant answers or directions around the site. They feel they are being attended to and cared for. Further, with Zobot chatbot set up, I can also delegate answering quite a few questions about my policies and experience. It can also be connected to my Facebook business page inbox and Instagram DM! This saves me a ton of time! With some effort and intelligence on my side, I can also track or even identify the repeated visitors, see what interests them the most, and assess how likely they are to close a deal. Lastly, all that info is integrated into Zoho CRM for an overall picture of my clients.
Cons
Sometimes, the chatbot isn't as smart, answering wrong questions despite extensive training (using business terms) on my side. Next, live chat may mess up the names in CRM for the recognized leads/contacts. Lastly, some of the user/device data seen during the live visit disappears after the visit. I wish there were more control over the data that is collected but remains untapped by the admin.
Chris
- Industry: Retail
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
4
Features
3
Ease of Use
5
Customer Support
2
3
Reviewed on 16/1/2020
Zoho Chat
Seamless chat service for our customer service and sales agents.
Pros
Ease of implementation and ease of use. Very little coding needed to add to existing website. Customers can get outside office hours email.
Cons
The customer support is severely lacking. Will schedule video calls and then send emails 3 minutes after the initial start time stating they can't join because they are too busy.
Mario
- Industry: E-Learning
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 12/12/2023
Sales IQ is real time website engagement
It runs all the time. If you would cut it off my website, there would be missing a very important part that helps to analyze the content. And easy to use for visitors.
Pros
You can see what visitors do on your website and you can get in contact with them to bring information or help
Cons
To use the full potential (and this is gigantic) of Sales IQ, who have to do a lot of homework (learning, practice)
Alternatives Considered
Google Analytics 360Reasons for Switching to Zoho SalesIQ
ZOHO One as company solution as a whole is perfect. And Sales IQ is included.
Divaldo
- Industry: Consumer Services
- Company size: Self Employed
- Used Daily for 6-12 months
-
Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 11/2/2024
Excelent software for online support
Pros
Excelente and powerful tool that helped me improve my customer engagement and sales. Excelent Live chat, Chatbot, Visitor tracking excelent feature.
Cons
As I use different tools from Zoho, the only downside is that each tool has its own price and makes the set of tools quite expensive.
