Zoho SalesIQ

Pros

We can integrate it with any chatbot that supports webhook integration. In that way we can increase the options to communicate with our end customers and that's not necessary make the contact within operational hours, the end customer can write at 10:00 pm and the chatbot will answer the questions and notify us regarding that requirement with all customer's data (phone, company, product, etc.).

Cons

The native chatbot (ZIA) works only in english but must of our end customers speak spanish, then we need to pay an external chatbot license.

Pros

The live chat is fantastic and critical for quick deals when customers are most primed to book. They feel great about getting instant answers or directions around the site. They feel they are being attended to and cared for. Further, with Zobot chatbot set up, I can also delegate answering quite a few questions about my policies and experience. It can also be connected to my Facebook business page inbox and Instagram DM! This saves me a ton of time! With some effort and intelligence on my side, I can also track or even identify the repeated visitors, see what interests them the most, and assess how likely they are to close a deal. Lastly, all that info is integrated into Zoho CRM for an overall picture of my clients.

Cons

Sometimes, the chatbot isn't as smart, answering wrong questions despite extensive training (using business terms) on my side. Next, live chat may mess up the names in CRM for the recognized leads/contacts. Lastly, some of the user/device data seen during the live visit disappears after the visit. I wish there were more control over the data that is collected but remains untapped by the admin.

Pros

What we liked with SalesIQ is that you can measure how many people are visiting your website and sync it with data in the CRM.

Cons

As not overly techy people, this platform was more challenging to setup and use than other Zoho products.

Pros

You can see what visitors do on your website and you can get in contact with them to bring information or help

Cons

To use the full potential (and this is gigantic) of Sales IQ, who have to do a lot of homework (learning, practice)

Alternatives Considered

Reasons for Switching to Zoho SalesIQ

Pros

Excelente and powerful tool that helped me improve my customer engagement and sales. Excelent Live chat, Chatbot, Visitor tracking excelent feature.

Cons

As I use different tools from Zoho, the only downside is that each tool has its own price and makes the set of tools quite expensive.

Pros

Very cheap (especially when factored in as part of Zoho One)

Chatbot functionality (they're a little tricky to code, but once you have it down, they're easy to set up)

Integration with CRM + Desk is glorious

Mobile app works great, so I can always respond to chats wherever I am

Cons

I wish that chatbot development was a little easier. Still, it's absolutely worth it!

Alternatives Considered

Reasons for Switching to Zoho SalesIQ

Pros

The dashboard is simple and intuitive, making it easy to find exactly what I need. It offers great insights into customer behavior and helps me adjust my sales strategies. It's also great that it integrates with other Zoho products.

Cons

It lacks some of the more advanced features I was hoping for and also, but not limited to the solution, it is actually having time to analyze and activate all the insights.

Alternatives Considered

Reasons for Switching to Zoho SalesIQ

Pros

Easy to setup and integrate existing Zoho ecosystem, work similar to other environments.
Seamless contacts sync and items updates in CRM.

Cons

Hard to customize if you operate in several languages and markets.

Alternatives Considered

Pros

I was looking for a tool that integrated with our CRM and knowledgebase, but Zobot from Zoho Sales IQ did this poorly.

Cons

Zoho Sales IQ Chatbot is poor and does not work. The product is misleading and we have many complaints and lost business from it. It is unable to be trained on our Knowledgebase and I would not recommend this tool. Im going to try Wonderchat.

Pros

Equipped with a comprehensive suite of applications that cater to every business requirement. The platform is user-friendly, making both design and development tasks straightforward.

Cons

Not all applications are well-integrated for seamless collaboration. There are restrictions on account-level settings and structures.

Pros

Live monitoring ob mobile, apple tv and desktop clients.

Cons

ChatGPT integration is not great and expensive.

Pros

What's not to like? Full tracking of individuals coming to your site, scoring to help sift the diamonds from the rough, filters to let you concentrate on high valued targets, automated scripted interactions or good old fashioned one-on-one chats. Seamless integration with the CRM, and a mobile app that actually works, and the ability to have sales, support, and any other departments you have work together to help customers. It’s almost perfect.

Cons

If you have gaps in coverage, the missed chat queue is not as well refined as it should be. For instance, you can't sort by the name or email to identify duplicates, and you can't see what country they came from without clicking each entry, making dividing the queue based on location difficult.

Pros

You can convert the chat into ticket in n middle of chat itself. Doesn't matter that the chat is ended by user or not. Also in terms of pricing it's quite affordable compared to other software.

Cons

Don't like the new version of chat. It's good that you can switch to old version as well. So the old version is more handy.

Pros

Great to show you how many visitors you have on your site.

Cons

Can't create your own automatic templates when someone starts a chat with you, not many functions avialable.

Pros

Zoho SalesIQ allows us to real time track new users to our website from our different marketing campaigns and track the actions they take to become a new lead in our Zoho CRM and eventually become a closed sale.

Cons

We found that sometimes the ZohoSalesIQ code on our website caused loading speeds to be slower than usual. But the team at Zoho helped us work on this issue.

Alternatives Considered

Pros

Easy to install and set up in the same day.

Cons

nothing the program does what we need it to do on a consistent basis.

Pros

We can easily embed zoho sales iq widget in our site and interact with our live visitors. Through Zoho sales iq panel we can keep track on our site visitors, we can check information about the browser they are using to browse our site, duration they are staying on our site etc.Overall its a good software.

Cons

This is a good software. The only issue with this is sometimes the chat session initiated by the visitor does not properly show on user screen. Like the option of accept chat sometimes cause issue rest all things are good with this software.

Pros

I think price wise its the best option. Has all the functionality one could ask for. They've partnered with all the top business functionality companies out there to sync up nicely.

Cons

It was a bit difficult for a novice user to setup but their customer service team is good at helping you out.

Pros

We added this to our site in only a few minutes, and we immediately saw results. We started getting messages from potential customers right away.

We love that there is a mobile app so we can answer messages from customers away from the computer

Cons

Seems to slow down our site a little bit. But ultimately I think the benefits outweigh that.

Pros

like how easy it is to integrate it with your website.

The analytics that is sent to you to disclose patterns

The tracking and the automations like bots and smart triggers

Cons

What do I dislike. I have not been displeased to be honest. There are no cons for me or for my application of this software.

Pros

Ease of use, and visitor website analytics, free plan ti try out

Cons

a bit confusing to set up some features

Pros

We like that chat is available on mobile and web. Also nice that it ties into our CRM

Cons

Way too many crashes in our apps. SDK and/or API needs improvement. This is particularly true in iOS. This leads to a terrible user experience.

Pros

With Zoho Salesiq I can identify my visitors and potential clients of my website. It helps me improve the quality of my service.

Cons

I would like the price to be a little more flexible, considering that there are small companies that would like to implement these types of services to grow

Pros

Zoho Salesiq allows me to know who is on my site, I can identify those who return and realize if they are investigating my business or are interested in doing business.

Cons

I think the cost should be for user packages, maybe that will help improve the purchase of small companies.

Pros

we can easily create sale opportunities and forward them to the management and they can engage with the client and loop in the technical team to provide demo and close a deal.

Cons

even though it is a cheap solution, we had to move to another option as we required more insights and visibility and making everything process-oriented to do more than just create leads and do everything using the other tools.

Pros

Proactive reach out,, tracking the visitor , the ability to swith bet2een channels effortlesly/ The ability to voice and remote support from that widget like a breeze.

Cons

I would never get Full credit for discovering them.

Pros

We have customers across the globe. Sometimes, I am not available during their working hours, as their customer success specialist. The chat allows them to reach out to our team, many people take turns replying on the chat.

The chats integrate with Zoho CRM and I can see the questions they asked on the chat

it's easy to use, I can have it on my phone too.

Cons

I find a bit hard to find a chat I just closed, but it's a minimal thing.

Pros

I like how great the design of the software is for tracking visits in real time. It's great for global business. It gives you a real sense of how your business is visited across the planet.

Cons

I don't like the chat tool in the software. I believe it is a bit complex and requires a large team to be effective.

Pros

It is a simple and effective way to provide live chat to users. Like the fact that we can integrate our knowledge base, which helps support agents quickly pass on relevant articles.

Cons

The reporting and analytics are subpar. Tried asking their support about what the metrics mean and how they are calculated, but did not get clear answers.Chatbot automation is very complicated. Very difficult to set up chatbots, the UI is super complex to understand.

Pros

We are using it since more than 3 years now. They have improved a lots and many things are beta versions.

Chat bot is an amazing thing, we can build on no code solution.

Pre build reports are value add

Cons

Customer support should be improved. We may not require all the time. But this has to taken care.

Alternatives Considered

Reasons for Choosing Zoho SalesIQ

Switched From

Reasons for Switching to Zoho SalesIQ

Pros

Whenever any visitor comes on chat, the phone rings like a phone call, and managing multiple chats is also a breeze, the view of visitors and daily email of visitors is also very helpful.

Cons

Zoho has almost everything, so for other features like support documents we use Zoho helpdesk.

Pros

1. Customizable reports help in understanding the prospects trends
2. Chat bots help is answering prospects during off hours.
3. Live monitoring help in understanding the landing page success.

Cons

1. There is a delay in notification.
2. Mobile version needs improvement.
3. Support team could improve their turn around time.

Pros

With many suitable features for all type of businesses, specially businesses that require online presensence , Zoho SalesIQ is easy to use, affordable and essential tool to provide excellent customer service. Its customer tracking features are the most suitable for our business. We can easily reach the cross-border customers who are or were visiting our websites and can interact with them immediately. We can also find out the missed clients who visited our sites during 'off time' and can try to contact them accordingly.

Cons

Sometimes live update or notification is not working and it may not provide the actual number of visitors in the site if not reloaded.

Pros

Sales IQ has been great for my business. It has an intuitive interface and it is a great way for me to generate leads and acquire potential customers. Sales IQ gives live status of our customers so we know what website page they are reading and what products they are interested in. By knowing this information, it makes our sales team more efficient in assisting customers with their specific needs.

Cons

This may not be the issue of Sales IQ but internet issue. A few of our international customers had trouble using the live chat consistently, but this might be the issue of their internet instead of Sales IQ platform.

Pros

so this is a chat program but also a way to mesuare site traffic and a way to capture lead data. it's pretty cool. the way we use it is we send out a mass email and then when people click the email and get on our site we can see that and we can actually call the person who is on our site in real time. This helps close deals soooo much faster and our customers like that!

Cons

The UI is pretty good but b/c there's some techy stuff going on here (more so than just a chat program) the UI can get kinds difficult to understand if/when you go to the adv settings area. the normal chat part is fine.

Pros

Integration with zoho crm, zoho campaigns and zoho desk is awesome. For example, you can see if someone visiting your website is a customer or not. When you chat with the person, you can transfer them to support or sale as needed. The chat transcript is saved to the contact in zoho crm.

Cons

UI is not as good as LiveChat. The UI isn't bad but LiveChat has the most simple UI out there. Also the chat dialogue box that the customer uses is "cooler" looking in LiveChat - it's more fun looking. Lastly, after the chat is over, a copy of the chat is emailed to the customer but it says "powered by zoho sales iq" at the bottom which ruins the effect here.

Cons

So far no complaints. Salesiq does what we need.

Pros

The design is simple and easy to use. We have 3 operators who have never felt this product is confusing in its functionality. I also like its integration with Zoho Desk, where tickets are created automatically.

Cons

We've had serious connection issues. Our widget appears offline to customers when operators are online and not idle. Chats have come in without notification and been labeled as "missed" but over 30 minutes later. I once watched messages previously

Pros

I like that this is a cheap solution for live chat. It is easy to setup in wordpress and get it going.

Cons

I never use half of the features. Most times I do not see an alert pop up when someone is trying to communicate with us...I get an email to my junk mail a half hour later saying that I missed a chat.

Pros

The ability to append knowledgebase into the footer of the chat widget makes it easy for the client to access the support articles easier and this saves on the volume of chat, you can as well make calls directly to the clients using the tool for a quicker resolution

Cons

The tool is okay and works better according to our expectations and goals, only it is expensive to use and does have a ticketing system, you will have to purchase zoho desk in case you need to have the ticketing system of which does not integrate currently meaning you have to use it separately from other apps

Pros

Ease of implementation and ease of use. Very little coding needed to add to existing website. Customers can get outside office hours email.

Cons

The customer support is severely lacking. Will schedule video calls and then send emails 3 minutes after the initial start time stating they can't join because they are too busy.

Pros

- The ease of use
- The accuracy of tracking
- The mobile and desktop App
- Wide possibilities of customization
- Easy screen sharing from within the chat window
- Audio call feature
- Very responsive technical support

Cons

- The desktop application is a slight resource intensive
- We can not well proportionate our Logo (too small)

Pros

It is a helpful tool that generates leads for us with the chat automation feature.

Cons

Its price, it costs quite the penny, but it's worth the investment.

Pros

Easy to integrate. Good that it's connected to the CRM part and there are lots of customizations possible inside.

Cons

The chat window is not very customizable and reporting is not easy to manipulate.

Alternatives Considered

Reasons for Switching to Zoho SalesIQ

Pros

I love that SalesIQ integrates well with other Zoho apps like the CRM, we can chat history in the CRM.

Cons

Nothing much to dislike, one thing maybe is that the status stays as Live even if you've closed the app and I have to always change my status to offline. So would be great if it automatically does that.

Pros

Instant notification feature helps me not to miss any chat from customer on both the web application and the mobile application, this is great for me to jump into a chat with a client immediately they request a chat and improves customer efficiency

Cons

The tool offers limited integrations for social media as most as Instagram is still under beta, and they do not support twitter integrations currently

Pros

It is very easy to integrate into the website and is also really appreciable is the very intuitive user interface and the well working mobile application. The pricing scheme is flexible enough to meet the capacity of startups and small businesses, as there is even a free-of-charge plan available.

Cons

In the free version Zoho Sales IQ offers only a limited set of features and the paid subscriptions are quite expensive in the long term.

Pros

No coding/programming knowledge required to set up codeless bot.
Advanced chatbots can be build with different service providers.
Integrations with multiple messenger apps possible and thus customer engagement is possible from a single window.
Answer bot is an easy ML bot using resources provided.

Cons

Visitor reports is limited to 1000 records.

Pros

The option to scale up or down. We use it for seasonal events where we can choose to get the premium features for a few months and then switch back to the free version for the year of the year.

Cons

The configuration with our sites were a bit difficult, especially with wordpress.

Pros

Easy to use, chat works well, clients & users seem to like it

Cons

Would be great to add different communications channels instead of having everything separate - we will be switching from SalesIQ to FB messenger as we use messenger already and it's one less channel.