--- description: Review of Zoho CRM Plus Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Zoho CRM Plus | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/508/customer-engagement/software) > [Zoho CRM Plus](/software/435094/zoho-crm-plus) # Zoho CRM Plus Canonical: https://www.softwareadvice.ie/software/435094/zoho-crm-plus Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.ie/software/435094/zoho-crm-plus?page=2) > Zoho CRM Plus is a unified customer experience platform that helps businesses of all sizes across industries manage sales, marketing, and customer support in one place. The software is cloud-based, so teams can access it from any browser without installing anything locally. Zoho CRM Plus brings together tools for sales automation, email marketing, social media management, customer surveys, and analytics, giving teams a single view of every customer interaction. Small and mid-sized businesses can use the built-in help desk to handle support tickets alongside sales activity, reducing the need to switch between separate tools. The analytics dashboard pulls data from all connected modules, helping managers spot trends and track team performance. Support for Zoho CRM Plus is available through email, phone, live chat, and an online knowledge base, so users can find help in the format that works best for them. > > Verdict: Rated **4.4/5** by 71 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 71 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: US$45.65 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: A 30-day free trial is available, after which Zoho CRM Plus is priced as follows: $57 per user, per month billed annually OR $69 per user, month-to-month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, French, German, Hebrew, Hindi, Hungarian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Vietnamese - **Available Countries**: Australia, Austria, Belgium, Brazil, Bulgaria, Canada, China, Croatia, Cyprus, Czechia, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Hungary, India, Indonesia and 24 more ## Features - API - Access Controls/Permissions - Activity Tracking - Alerts/Notifications - CRM - Campaign Management - Chat/Messaging - Churn Management - Client Portal - Collaboration Tools - Communication Management - Content Creation - Customer Database - Customer Experience Management - Customer History - Customer Segmentation - Customer Surveys - Customisable Branding - Customisable Forms - Customisable Reports ## Integrations (14 total) - Firebase - Google Analytics - Microsoft Outlook - Microsoft Power BI - Microsoft Project Server Subscription Edition - WhatsApp API - Zoho Bookings - Zoho Calendar - Zoho Cliq - Zoho Expense - Zoho Mail - Zoho Meeting - Zoho People - Zoho Social ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Engagement Software](https://www.softwareadvice.ie/directory/508/customer-engagement/software) ## Related Categories - [CRM Systems](https://www.softwareadvice.ie/directory/4153/crm/software) - [Customer Engagement Software](https://www.softwareadvice.ie/directory/508/customer-engagement/software) - [AI Sales Assistant Software](https://www.softwareadvice.ie/directory/4614/ai-sales-assistant/software) - [Sales Performance Management Software](https://www.softwareadvice.ie/directory/4481/sales-performance-management/software) - [Team Communication Software](https://www.softwareadvice.ie/directory/4594/team-communication/software) ## Alternatives 1. [HubSpot CRM](https://www.softwareadvice.ie/software/1854/hubspot) — 4.5/5 (4491 reviews) 2. [Salesforce Sales Cloud](https://www.softwareadvice.ie/software/2764/salesforce-sales-cloud) — 4.4/5 (18811 reviews) 3. [Zoho CRM](https://www.softwareadvice.ie/software/392464/zoho-crm) — 4.3/5 (7002 reviews) 4. [Bigin by Zoho CRM](https://www.softwareadvice.ie/software/392397/bigin-by-zoho-crm) — 4.7/5 (744 reviews) 5. [Pipedrive](https://www.softwareadvice.ie/software/321306/pipedrive) — 4.5/5 (3062 reviews) ## Reviews ### "Keep your contacts under control" — 4.0/5 > **Francesco** | *14 September 2019* | Oil & Energy | Recommendation rating: 7.0/10 > > **Pros**: This software is a very complete CRM tool. That's quite good, after a meeting for example, to save and keep all the information related to the person/company you met. Very useful to keep all the data in the account so to be able to share them with the other components of your team. I use it as Business Developer, so I'm always informed regarding the situation of Clients and potential Clients when I go to visit them after a while. > > **Cons**: Sometimes the software can result too much detailed. What I mean is that, for each contact, you can add so many information that maybe can even create confusion. What could be good is to have something like a "light registration mode" and then, if needed, the detailed one. > > Zoho CRM Plus helped me and my company to avoid information asymmetry between me and the other components of my team when we talk about some Client, or before a visit. It is also very useful in case of some key accountant manager left the company, so you have anyway all the datas of his/her contacts in Zoho so there is not a loss for your company. ----- ### "User of ZOHO CRM for nearly 10 years" — 5.0/5 > **Michael** | *5 March 2019* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: I like the fact that ZOHO always adds new functionality to ZOHO CRM. I also like that it is integrated with all its key software like Books, Campaigns, Projects, and a host of other apps. Once you get started with ZOHO CRM , and through the ZOHO Analytics, you can track anything through ZOHO CRM. > > **Cons**: Wish there were a few more reporting options to track who opened email marketing campaigns. It is fine for now. But would like to see a little more. > > I have used ZOHO CRM for nearly 10 years. I always tell people wait a few months and ZOHO is probably rolling out an upgrade. Overall the experience has been excellent. ----- ### "Too many features but very sloppy interface and slow response" — 2.0/5 > **Ruchik** | *4 February 2022* | Financial Services | Recommendation rating: 2.0/10 > > **Pros**: Easy to integrate Within budget Phone support available > > **Cons**: Poor support Frequent issues with the product Downtime Poor UI/UX Poor migration capabilities (from EU to IN datacenter) ----- ### ""Great tool for best customer experience"" — 5.0/5 > **Gurvinder** | *30 November 2022* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Multi channel communication, follow up and reminder, easy to use , customization capabilities. This tool help me to connect with customers on daily basis. Best feature in this visiting tracking and live chat. Best in class for sales and potential clients. > > **Cons**: I like this tool very much and helpful.  Easy to use and understand.  Sometimes it has some limitations otherwise all good. ----- ### "Just getting started" — 4.0/5 > **Diana** | *25 February 2019* | Construction | Recommendation rating: 9.0/10 > > **Pros**: Our company is currently switching to a new management system and Zoho products keep checking off what we need. We are afraid to fully commit at this time to Zoho only because we've been switching to new programs every 6-12 months. We are very tired and running out of time to do this. The more we dive into Zoho, the happier we get. We keep discovering different functions and features that provide exactly what our business needs all in one. It seems too good to be true, but so far it is doing everything that it says it can. We couldn't be happier that it integrates with google easily and can sync to multiple contact lists. > > **Cons**: When you are new to Zoho, I feel like it can be very overwhelming because they have a lot of options and different ways of bundling the service together. It would be great if Zoho can provide a more visual way on all the different options that they have and how they all connect to eachother. I think this might just be an issue with me as I'm a very visual person. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.ie/software/435094/zoho-crm-plus?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/435094/zoho-crm-plus) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data