--- description: Review of ManageEngine SupportCenter Plus Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ManageEngine SupportCenter Plus | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Consulting CRM Software](/directory/3837/consulting/software) > [ManageEngine SupportCenter Plus](/software/435300/manageengine-supportcenter-plus) # ManageEngine SupportCenter Plus Canonical: https://www.softwareadvice.ie/software/435300/manageengine-supportcenter-plus Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/435300/manageengine-supportcenter-plus?page=2) > ManageEngine SupportCenter Plus is a cloud-based customer relationship management solution designed to help organizations of all sizes manage client accounts, tickets and service contracts across various communication channels. Key features include contact management, request tracking, billing and self-service portal. ManageEngine SupportCenter Plus helps enterprises create and schedule customizable dashboards and reports on key performance indicators (KPIs) and gain real-time insights into help desk operations. It comes with a multi-channel support module, which allows enterprises to track customers' interactions via emails, calls, customer portal and social media channels on a unified platform. Additionally, its request management solution enables automatic email responses and route requests to specific business units, reducing violations of service level agreements (SLAs). ManageEngine SupportCenter Plus facilitates integration with ManageEngine ServiceDesk Plus, which lets users manage applications, networks and desktops within an IT help desk console. Support is extended via email, phone and documentation. > > Verdict: Rated **4.3/5** by 14 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 14 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ManageEngine - **Location**: The Octagon, US - **Founded**: 1996 ## Commercial Context - **Starting Price**: US$495.00 - **Pricing model**: (Free version available) (Free Trial) - **Pricing Details**: ManageEngine SupportCenter Plus is available in 3 editions: Standard: Free Professional: $495. Enterprise: Contact ManageEngine for pricing - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Android (Mobile) - **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Activity Dashboard - Alerts/Notifications - CRM - Client Portal - Complaint Monitoring - Contact Management - Customer Communication - Customer Database - Customer Portal - Dashboard - Data Analysis Tools - Feedback Management - Interaction Tracking - Key Performance Indicators - Knowledge Base Management - Knowledge Management - Live Chat - Mobile Access - Mobile Alerts - Mobile Interface ## Integrations (5 total) - Jira - ManageEngine Analytics Plus - ManageEngine ServiceDesk Plus - Zoho Analytics - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [Consulting CRM Software](https://www.softwareadvice.ie/directory/3837/consulting/software) ## Related Categories - [Consulting CRM Software](https://www.softwareadvice.ie/directory/3837/consulting/software) - [Customer Satisfaction Software](https://www.softwareadvice.ie/directory/4627/customer-satisfaction/software) - [Manufacturing CRM Software](https://www.softwareadvice.ie/directory/3825/manufacturing/software) - [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software) - [CRM Apps](https://www.softwareadvice.ie/directory/1491/mobile-crm/software) ## Alternatives 1. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1753 reviews) 2. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 3. [Tidio](https://www.softwareadvice.ie/software/157633/tidio-chat) — 4.7/5 (590 reviews) 4. [Freshdesk](https://www.softwareadvice.ie/software/110247/freshdesk) — 4.5/5 (3408 reviews) 5. [TeamSupport](https://www.softwareadvice.ie/software/2808/teamsupport) — 4.5/5 (848 reviews) ## Reviews ### "Lots of features" — 5.0/5 > **Gerson** | *14 February 2018* | Recommendation rating: 10.0/10 > > **Pros**: Lots of features. This is a super loaded solution for companies of any size. Self Service Portal, Knowledge Base, KPI's, Reports and dashboards. Easy to implement, > > Notification screen reminds me a social network message. That's good. ----- ### "A good helpdesk tool but not perfect" — 4.0/5 > **Burim** | *16 November 2023* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: We just recently made it possible to use ManageEngine Help Desk directly via the internet (until now we could only access it from our on-prem infrastructure) and it has become much easier to access, check, reply and resolve tickets. It works fast, it supports all internet browsers used in our organization, it's relatively easy to use, and user interface is self-explanatory. > > **Cons**: Managing and assigning requests is very easy but managing tasks is a bit more complicated. If you are the one dispatching tasks to a group of support engineers, there are several steps that need to be repeated every time a task is assigned (Click on the "Quick actions" menu - select "All Tasks" and then select the filter "Pending - My group tasks". This makes it time consuming and frustrating, especially if there are a lot of tasks to be assigned. I hope that newer versions come up with better ways to manage and assign tasks. > > Overall, I am very happy with this product, and I do recommend it. It is not perfect, there are some flaws, but I am optimistic they will address them in future versions. ----- ### "Manage Engine Ticketing System" — 3.0/5 > **Verified Reviewer** | *15 January 2019* | Pharmaceuticals | Recommendation rating: 6.0/10 > > **Pros**: Manage correctly inserting all correctcs data (servers, groups, etc) is really a complete ticketing software that can be used for respect ITIL process systems > > **Cons**: Probably because was not configure correctly, anywhere receive continue email about ticket is really a noise ... ----- ### "Good but can be improved." — 4.0/5 > **Aria** | *13 May 2018* | Apparel & Fashion | Recommendation rating: 7.0/10 > > **Pros**: Support center plus offers a multi-channel support where you can view the customer interaction irrespective of the conservation mode they use. It also offers account and contact management with request tracking and automation. You can also make different business units which represent tasks differently. Every information of our help desk was provided through real time reports and Dashboards. Mobile access is also supported with multi-language support for those whose native language is not english with additional add-ons and integrations. > > **Cons**: Despite of whatever service they offer the prices are too much high for support representatives and business units etc. The prices for their add-ons are also very high. No type of virtual assistants or API’s or chatbots are not their. Custom replies cannot be assigned to a ticket.Their customer support time is satisfactory. It is not terribly intuitive but it needs HTML email and it would be nice if the automatically generated emails would be little prettier. ----- ### "Super product for enterprise customer" — 5.0/5 > **Arvind** | *24 November 2021* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Notification and comment section is good, we can see the latest comment of the customer without the whole mail thread. > > **Cons**: Mobile notification should be added for ticket status, those whom who are traveling most. > > It experience was good after I understand before that I was pretty confused ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/435300/manageengine-supportcenter-plus?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/435300/manageengine-supportcenter-plus) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data