--- description: Review of Freshservice Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Freshservice | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Incident Management Software](/directory/4577/incident-management/software) > [Freshservice](/software/436317/freshservice) # Freshservice Canonical: https://www.softwareadvice.ie/software/436317/freshservice Page: 1 / 30\ Next: [Next page](https://www.softwareadvice.ie/software/436317/freshservice?page=2) > Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledgebase. The solution also provides a mobile app for iOS and Android that allows IT administrators to service requests remotely. Freshservice provides ITIL-ready components that help administrators manage assets, incidents, problems, change and releases. The Asset Management component helps organizations exercise control over their IT assets. Software/ hardware assets can be added, tagged, tracked and delinked, ensuring asset visibility and awareness. Freshservice also offers a gamification module called "Arcade". This module enables IT agents to score points and gamify IT related tasks. The solution allows administrators to generate pre-defined reports for incidents and changes using various filters. Freshservice can be integrated with third-party apps for managing the service desk. It is available on an annual subscription basis that includes support via email and phone. > > Verdict: Rated **4.5/5** by 719 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 719 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$19.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: 14-day free trial, no credit card required. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: Australia, Austria, Bahrain, Belgium, Brazil, Brunei, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Czechia, Denmark, Ecuador, Finland, France, Germany, Greece, Hong Kong SAR China and 41 more ## Features - AI Copilot - AI Summarization - API - Access Controls/Permissions - Active Directory Integration - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Approval Process Control - Approval Workflow - Asset Discovery - Asset Lifecycle Management - Asset Tracking - Assignment Management - Audit Management - Audit Trail - Automated Discovery - Automated Responses ## Integrations (54 total) - Amazon Redshift - Azure DevOps Server - BambooHR - Box - ClickUp - Copper - Docusign - Dropbox Business - Dynamics 365 - FreshBooks - Freshchat - FullContact - GitHub - Google Analytics 360 - Google Calendar ... and 39 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Incident Management Software](https://www.softwareadvice.ie/directory/4577/incident-management/software) ## Related Categories - [Business Continuity Software](https://www.softwareadvice.ie/directory/4137/business-continuity/software) - [Knowledge Base Software](https://www.softwareadvice.ie/directory/3898/knowledge-base/software) - [Inventory Management Software](https://www.softwareadvice.ie/directory/4490/inventory-management/software) - [Contract Management Software](https://www.softwareadvice.ie/directory/4157/contract-management/software) - [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software) ## Alternatives 1. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4079 reviews) 2. [Freshdesk](https://www.softwareadvice.ie/software/110247/freshdesk) — 4.5/5 (3432 reviews) 3. [Milvus](https://www.softwareadvice.ie/software/246233/milvus) — 4.8/5 (298 reviews) 4. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1782 reviews) 5. [MaintainX](https://www.softwareadvice.ie/software/116409/maintainx) — 4.8/5 (1034 reviews) ## Reviews ### "Simple IT service tool that works well for teams" — 4.0/5 > **Hana** | *16 May 2026* | Accounting | Recommendation rating: 8.0/10 > > **Pros**: What I like most about Freshservice is that it is easy to use and well organized. It helps manage IT tickets and requests in a clear way, so nothing gets lost. The interface is simple and easy to understand, even for new users. > > **Cons**: What I like least is that some advanced features are only available in higher-priced plans. It can also feel a bit limited for very complex workflows or large companies. > > My overall experience with Freshservice has been positive. It is a reliable tool for handling support requests and basic IT service management. It helps teams stay organized and respond faster to issues. However, it may not be the best option for very advanced or highly customized setups. ----- ### "Well-structured platform for managing IT support teams efficiently" — 5.0/5 > **Tushar** | *30 March 2026* | Information Services | Recommendation rating: 10.0/10 > > **Pros**: From a team lead perspective, Freshservice helps keep support operations organized and predictable. The ticket flow is clear, and it’s easy to track who is handling what. Features like SLA tracking and automation reduce follow-ups and help the team stay aligned. It also gives good visibility into workloads, which makes it easier to manage the team during peak hours. > > **Cons**: Initial setup and fine-tuning workflows can take some time, especially when aligning with existing processes. Reporting is useful, but more flexibility in customization would help for deeper analysis. Also, cost can be a factor when scaling the team. > > Overall, the experience has been steady and reliable. It has improved how we manage incoming requests and distribute work across the team. From a management point of view, it gives better control over SLAs and performance tracking. Once the system is properly configured, it supports daily operations without much friction and helps maintain consistency in support delivery. ----- ### "Helpdesk Tool That Works" — 5.0/5 > **Dan** | *11 February 2026* | Leisure, Travel & Tourism | Recommendation rating: 8.0/10 > > **Pros**: Easy to use and user interface that has been recently updated and refreshed to provide a modern web app experience > > **Cons**: Reporting and analytics functionality can be a little clunky at times however overall it is adequate. ----- ### "Fresh Service has changed the way we service our restaurants" — 5.0/5 > **Kenny** | *12 March 2026* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: How intuitive and easy it is to navigate and use for both our tech team and end users. We have also been able to stand up our HR service needs within the platform. > > **Cons**: That there is a cost associated with Freddy AI. Initially it was part of the platform when we purchased. > > It has been phenomenal. It has changed the way we do service management within our organization 100%. We can now better manage problems, requests, inventory, and change management which were tough initially. ----- ### "Freshservice review" — 5.0/5 > **Tomas** | *25 May 2026* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Freshservice is extremely easy to use for L1/L2 IT helpdesk Agents. Quite good value for money too. Perfect system ergonomy while using the main (basic) setup (Incident, Change, Problem, Project, Task, CMDB...) > > **Cons**: Quite often there are great ideas with poor implementation. Sometimes I am not sure if/how product team works with development. Sometimes more user testing would be needed. > > Overall? Great? Customer support is mostly responding quite quickly. From time to time was unclear expectation on my end when something will be fixed. Also there could be a bit more of face to face customer interactions. ----- Page: 1 / 30\ Next: [Next page](https://www.softwareadvice.ie/software/436317/freshservice?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/436317/freshservice) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data