All Freshchat Reviews Apply filters
Browse Freshchat Reviews
All Freshchat Reviews Apply filters
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Good tool when getting started
They have a free plan which is pretty good but keep in mind, if you are chatting with customers at scale, their feature set is very limited. I would definitely keep them in mind because their products do mature quickly but at this time, they don't have the number one product on the market. But it is free so it is a great start.
- Industry: Motion Pictures & Film
- Company size: 51–200 Employees
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- Industry: Information Technology & Services
- Company size: 11–50 Employees
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Really interesting service
We've been using other Fresh* -products for a couple of years. Freshchat has not yet been implemented/in use, but our experience with Freshsales/Freshdesk is so good, that I can recommend this product as well
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Awesome Product!
Smooth sailing all the way! we have been using freshchat since their beta days and we have never encountered a problem till date. Its easy to use and integration was super simple!
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Nice product
To this time it serves our needs well. Didn't have any problems with it since we are using it. It is a nice product.
- Industry: Farming
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Freshchat conversazione
La mia esperienza con freshchat e eccellente , ma costosa rispetto ad altri software, buona chat , e supporto AI, la possibilità di controllare le chat in cronologia.
Pros
Mi piace la possibilità di creare conversazioni anche grazie AI facilitando domande e risposte scritte, quindi velocizzando la conversazione, la cronologia in memoria permette di visualizzare le varie conversazioni avute
Cons
Non mi piace che per l'integrazione di whatsapp si paghi , qualche inconveniente per l'assistenza reale, AI e sempre un'intelligenza artificiale, qualche volta ci vuole quella reale, e un po costoso come software
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Monthly for 6-12 months
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No utilices éste servicio
Nefasto. Pésimo, tras reportar al equipo de desarrollo un BUG, llevamos 6 meses con un error reportado en el chatbot, 4 veces han dicho que lo han solucionado, 4 veces en 6 meses y todo sigue igual.
Pros
Nada, llevamos 6 meses con un error reportado en el chatbot, 4 veces han dicho que lo han solucionado, 4 veces en 6 meses y todo sigue igual.
Cons
Todo es malo, el servicio de soporte de ellos es pésimo, el servicio de incidencias es peor todavía, eso si, cobrar por algo que no funciona lo llevan genial.
- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Freshchat es lo que buscas.
Pros
Me gusto que tiene un listado de respuestas predeterminadas, es un programa intuitivo y facil de usar.
Cons
Tiene problemas con su correccion ortografica.
- Industry: Commercial Real Estate
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Logiciel de messagerie
Pros
Un très bon produit et très simple à utiliser avec de meilleures solutions de messagerie et permet de parler avec vos prospects et clients depuis les réseaux sociaux et des sites webs . J'adore et je le recommande
Cons
Un très bon produit de messagerie. Je n'ai rien de mal pour le moment
- Industry: Internet
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Más de 4 años usando Freshdesk
Pros
Una herramienta muy completa para el servicio de atención al cliente. Junto con el resto de Apps de Freshwork, se convierte en un sistema completo para la gestión diaria.
Cons
Atención al cliente solo en inglés, y estaría bien ajustar los precios al usar varias apps de Freshworks.
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Monthly for Free Trial
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Chat bot
Pros
Classico chat bot che trovo in molti siti internet di e-commerce
Cons
A volte la chat non capisce il problema posto