--- description: Review of Salesforce for Retail Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Salesforce for Retail | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Apparel Management Software](/directory/34/pos-software-for-apparel-retailers/software) > [Salesforce for Retail](/software/437807/salesforce-retail-crm) # Salesforce for Retail Canonical: https://www.softwareadvice.ie/software/437807/salesforce-retail-crm Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/437807/salesforce-retail-crm?page=2) > Salesforce Retail CRM is a retail management system designed to help eCommerce businesses identify customers’ requirements and deliver personalized experiences. Administrators can organize and manage multiple marketing campaigns across various social media platforms and generate reports to gain insights into advertising performances. The platform enables managers to create and share personalized offers with shoppers through email, mobile applications, web and social networking sites. Salesforce Retail CRM offers omnichannel order management capabilities, which allow retailers to sell items on a unified interface. Additionally, marketers can send predictive recommendations and communicate via live chat to assist buyers. Salesforce Retail CRM lets businesses integrate the system with several third-party applications including Gmail and Microsoft Outlook. Pricing is based on monthly subscriptions and support is extended via knowledgebase, FAQs, forum, chat and an online contact form. > > Verdict: Rated **4.5/5** by 12 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 12 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Salesforce - **Location**: San Francisco, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Salesforce Retail CRM is offered across four pricing plans outlined below. Essentials: $25/user/month (billed annually) Professional: $75/user/month (billed annually) Enterprise: $150/user/month (billed annually) Unlimited: $300/user/month (billed annually) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Brazilian Portuguese, Chinese, Dutch, English, French, German, Japanese, Korean, Portuguese, Spanish, Swedish, Thai, Traditional Chinese - **Available Countries**: Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Malaysia, Mexico, Netherlands, Singapore, South Korea, Spain, Sweden, Taiwan, Thailand, United Kingdom, United States ## Features - API - Activity Dashboard - Behavioural Targeting - CRM - Campaign Analytics - Communication Management - Contact Management - Customer Database - Customer History - Customer Profiles - Customer Segmentation - Discount Management - Display Ad Management - Email Marketing - Forecasting - Interaction Tracking - Inventory Management - Inventory Optimisation - Inventory Tracking - Lead Management ## Integrations (2 total) - Gmail - Microsoft Outlook ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Apparel Management Software](https://www.softwareadvice.ie/directory/34/pos-software-for-apparel-retailers/software) ## Related Categories - [Apparel Management Software](https://www.softwareadvice.ie/directory/34/pos-software-for-apparel-retailers/software) - [Personalization Software](https://www.softwareadvice.ie/directory/4276/personalization/software) - [CRM Systems](https://www.softwareadvice.ie/directory/4153/crm/software) - [Customer Engagement Software](https://www.softwareadvice.ie/directory/508/customer-engagement/software) - [Customer Data Platforms](https://www.softwareadvice.ie/directory/4718/customer-data-platform/software) ## Alternatives 1. [HubSpot CRM](https://www.softwareadvice.ie/software/1854/hubspot) — 4.5/5 (4451 reviews) 2. [Salesforce Sales Cloud](https://www.softwareadvice.ie/software/2764/salesforce-sales-cloud) — 4.4/5 (18768 reviews) 3. [Zoho CRM](https://www.softwareadvice.ie/software/392464/zoho-crm) — 4.3/5 (6964 reviews) 4. [Kylas Sales CRM](https://www.softwareadvice.ie/software/216694/kylas) — 4.8/5 (573 reviews) 5. [Bigin by Zoho CRM](https://www.softwareadvice.ie/software/392397/bigin-by-zoho-crm) — 4.7/5 (724 reviews) ## Reviews ### "Sales for Profit go for Salesforce Retail CRM" — 5.0/5 > **Tapiwa** | *23 November 2021* | Food Production | Recommendation rating: 10.0/10 > > **Pros**: Selling support tools, analysis and report feedback tools with live feedback or current activities of the company > > **Cons**: Integration with other apps is a learning phase which can be understood over time, because applications evolve to different updates, therefore there's need for webinar support for q Changing technological environment and support the clients of Salesforce CRM ----- ### "How Salesforce retail CRM is better than its competitors" — 4.0/5 > **Aman Preet** | *13 July 2022* | Retail | Recommendation rating: 8.0/10 > > **Pros**: Salesforce retail CRM has been marked as World's No.1 CRM and it stood up with the title it has. I'm quite impressed with its policy of long term vision and executing the same. Alongside better strategic acquisitions that none other CRM softwares are providing for long term. > > **Cons**: Being a premium CRM software it is very expensive in a long term along with that the configuration and setups are often complex as well as time consuming lastly we as a team has suffered with poor customer support. > > Overall experience is mixed up as on the one side being it's pros is visionary and durable at the same time it is costly , complex and provide poor customer support. ----- ### "Engage customers and earn loyalty" — 4.0/5 > **Raúl** | *4 July 2022* | Marketing & Advertising | Recommendation rating: 7.0/10 > > **Pros**: You can leverage your business insights to win new customers and build lifetime loyalty by accessing and optimizing their data and customizing messaging and creative. > > **Cons**: The integrations are sometimes complex which makes it not an ideal solution for small projects, for this reason and for the economic one. ----- ### "A must try Love it \!" — 4.0/5 > **Gabriel** | *25 April 2025* | Civil Engineering | Recommendation rating: 10.0/10 > > **Pros**: For me it has been one of the best rewards program for retail and I have been in the industry for a long time. > > **Cons**: I really dont have any cons about the program. It was easy to use since the very first day. > > My experience has been short of amazing. I always tell others I meet who are in the same line of work that this is a must have. ----- ### "Salesforce and it's benefits" — 5.0/5 > **Adhya** | *22 August 2022* | Computer & Network Security | Recommendation rating: 9.0/10 > > **Pros**: Dashboards, Display Ad management and recommendations > > **Cons**: Email marketing as I have not explored it much > > My overall experience is superb as it is easy to use and beginner friendly ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/437807/salesforce-retail-crm?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/437807/salesforce-retail-crm) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data