4.6
Overall rating
Reviews

4.6
Overall rating
Reviews

About iLobby

iLobby is the global leader in facility and visitor management for complex enterprises and regulated industries. Deployed across more than 6,000 sites worldwide, iLobby's FacilityOS platform powers complex work environments by optimizing and automating key facility processes to achieve regulatory compliance, enforce safety protocols, and drive site security requirements. FacilityOS is an end-to-end Facility Management platform, consisting of multiple independent functional modules for visitor management, emergency and evacuation management, physical visitor and contractor access control, and package collection and verification. These powerful modules address specific functional areas and when used in combination, provide a fully integrated, holistic facility and visitor management solution. Visitor Management - Pre-loaded and pre-configured on enterprise-level hardware, VisitorOS™ streamlines and automates visitor management so you can improve workplace safety, security and compliance. Emergency and Evacuation Management - EmergencyOS improves the efficiency and speed of your evacuations and optimizes emergency management preparedness. Reduce risk, minimize downtime, and avoid costly penalties with digitized emergency alerts, evacuations and reporting. Physical Identity and Access Management - Extend the benefits of Access Control to visitors, contractors and other temporary guests. With SecurityOS, you can issue, track and manage temporary physical access for facility visitors. Streamline and automate permission provisioning while increasing security and visibility. Package and Delivery Management - Make the tracking and management of incoming packages simple and secure with DeliveryOS. Manage deliveries, track materials, verify and accept packages, see all deliveries at a glance, and more. Powered by proven technology, people and processes, iLobby is reimagining how organizations can keep their people and their facilities safe, secure and compliant.
iLobby Software - Facility and Visitor Management Platform – iLobby’s FacilityOS is a modular platform used by security professionals, facility managers, compliance teams, and operational leadership to drive safety, security and compliance across complex facilities.
iLobby Software - Visitor Management Solution - Built specifically for enterprises with mission-critical facilities and infrastructure, VisitorOS improves workplace safety, security, and compliance through automation and people-powered support.
iLobby Software - Emergency and Evacuation Management Solution- Be prepared for when the unexpected occurs. EmergencyOS improves the efficiency and speed of your evacuations and ensures all visitors are accounted for in the event of an emergency.
iLobby Software - Physical Identity and Access Management Solution - Extend the benefits of Access Control to visitor and contractors. SecurityOS gives you the flexibility to enhance your security measures with ease using temporary credential management.
iLobby Software - Package and Delivery Management Solution - Track and manage deliveries at a glance, including incoming packages. DeliveryOS gives you confidence knowing the status and location of every package and mail item coming into your facility.
iLobby video
iLobby Software - Facility and Visitor Management Platform – iLobby’s FacilityOS is a modular platform used by security professionals, facility managers, compliance teams, and operational leadership to drive safety, security and compliance across complex facilities. - thumbnail
iLobby Software - Visitor Management Solution - Built specifically for enterprises with mission-critical facilities and infrastructure, VisitorOS improves workplace safety, security, and compliance through automation and people-powered support. - thumbnail
iLobby Software - Emergency and Evacuation Management Solution- Be prepared for when the unexpected occurs. EmergencyOS improves the efficiency and speed of your evacuations and ensures all visitors are accounted for in the event of an emergency. - thumbnail
iLobby Software - Physical Identity and Access Management Solution - Extend the benefits of Access Control to visitor and contractors. SecurityOS gives you the flexibility to enhance your security measures with ease using temporary credential management. - thumbnail
iLobby Software - Package and Delivery Management Solution - Track and manage deliveries at a glance, including incoming packages. DeliveryOS gives you confidence knowing the status and location of every package and mail item coming into your facility. - thumbnail

iLobby pricing

iLobby has a free version and offers a free trial. iLobby paid version starts at US$199.00/year.

Starting Price:
US$199.00/year
Free Version:
Yes
Free trial:
Yes

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iLobby Reviews

Feature rating

Value for Money
4.3
Functionality
4.4
Ease of Use
4.6
Customer Support
4.6
5 reviews of 122 View all reviews
Lisa
  • Industry: Banking
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 9/7/2019

Convenient and Productive

This puts the responsibility of a member waiting on an employee back on the employee's shoulders. They no longer can ask the receptionist to screen the visit. It forces them to respond quicker and this reduces the wait time for the visitor.

Pros

Once we implemented iLobby we were able to relocate our receptionist to another department saving enough money to pay for the software.

We are able to monitor the number of visitors we have each day and which department they are visiting the most.

Cons

The members tend to shy away at first. Technology can scare some - but the option to check the members in ourselves right from our computers is a great way to offset those fears.

Cole
  • Industry: Machinery
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 30/10/2019

iLobby is a set and forget system

We are able to keep track of who comes to our buildings and when. We can see how often they come in, who they are here to see, and if they have been waiting alone in the lobby for too long. It is just as good (and in some cases better) than having a dedicated employee at the front desk.

Pros

This software was incredibly easy to use with very reliable hardware. Brother printers and Apple iPads, very dependable.

Cons

Setting up the address book, which would be a pain to do with ANY software. If that's this software's worst problem then it clearly has a lot going for it.

Chris
  • Industry: Nonprofit Organisation Management
  • Company size: 201–500 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
1
Features
2
Ease of Use
1
Customer Support
4

1
Reviewed on 21/1/2021

Too many technical issues

I have not been happy with the overall performance of the iLobby Visitor Management system. As we use thermal cameras to take temperatures, if the camera can't read a visitor's face due to hats, glasses, masks, etc. it will report an error of a camera malfunction and not report an error reading the face.
I did suggest a feature for them to still send the picture to the supervisor even on failed reading. This would in turn let the supervisor know that the camera worked but wasn't able to take the temperature due to some other reason.

Pros

When the software works it's ok. It still takes too long to process a visitor. But that has more to do with how our program added COVID screening questionnaires that slowed the process down.

Cons

The thermal camera integration does not work well at all. We have 6 iLobby units with thermal cameras. On average we have at least one or two system crash every single week.
Tech support does help get them online, however we shouldn't have to completely reinstall the system and get a code from iLobby every time it updates (whether through iLobby or through the App Store).
Tech support's basic troubleshooting steps include resetting the wireless interface/network settings. This is unnecessary and I've had to instruct my IT Teams to refuse this request. The issues of needing a code to re-install the software do not require the system to be reset. This removes our configuration settings which in return make it harder for the end-users to use the devices.

Gregory
  • Industry: Facilities Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 10/4/2019

Beta User that loved product from start!

iLobby solved our security and check in and check out vitrifaction and accountability of time in our facility.

Pros

We needed a simple check-in and out feature for a start up fitness center. iLobby was in beta but meet the needs. Since iLobby as since developed, and become an ever better product and continue to improve. The reports generated from checking in and out helps us manage our facility efficiently.

Cons

I would love a feature past the user front end check in that shows there status. So at anytime any user can verify if they checking in our out "status" without using back end dashboard.

Katherine
  • Industry: Insurance
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 30/9/2019

Highly recommend

The customer support is exceptional! They always get right back to us no matter what question we have.

Pros

I LOVE the pre-registration option for our employees and their guests, as well as the time it saves us at the front desk since employees are notified via email and text when guests arrive.

Cons

Occasionally it won't allow a returning visitor to sign in as "returning visitor" so the visitor has to sign in as new visitor and go through the whole procedure again.

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