About iLobby

iLobby is the global leader in facility and visitor management for complex enterprises and regulated industries. Deployed across more than 6,000 sites worldwide, iLobby's FacilityOS platform powers complex work environments by optimizing and automating key facility processes to achieve regulatory compliance, enforce safety protocols, and drive site security requirements. FacilityOS is an end-to-end Facility Management platform, consisting of multiple independent functional modules for visitor management, emergency and evacuation management, physical visitor and contractor access control, and package collection and verification. These powerful modules address specific functional areas and when used in combination, provide a fully integrated, holistic facility and visitor management solution. Visitor Management - Pre-loaded and pre-configured on enterprise-level hardware, VisitorOS™ streamlines and automates visitor management so you can improve workplace safety, security and compliance. Emergency and Evacuation Management - EmergencyOS improves the efficiency and speed of your evacuations and optimizes emergency management preparedness. Reduce risk, minimize downtime, and avoid costly penalties with digitized emergency alerts, evacuations and reporting. Physical Identity and Access Management - Extend the benefits of Access Control to visitors, contractors and other temporary guests. With SecurityOS, you can issue, track and manage temporary physical access for facility visitors. Streamline and automate permission provisioning while increasing security and visibility. Package and Delivery Management - Make the tracking and management of incoming packages simple and secure with DeliveryOS. Manage deliveries, track materials, verify and accept packages, see all deliveries at a glance, and more. Powered by proven technology, people and processes, iLobby is reimagining how organizations can keep their people and their facilities safe, secure and compliant.
iLobby Software - Facility and Visitor Management Platform – iLobby’s FacilityOS is a modular platform used by security professionals, facility managers, compliance teams, and operational leadership to drive safety, security and compliance across complex facilities.
iLobby Software - Visitor Management Solution - Built specifically for enterprises with mission-critical facilities and infrastructure, VisitorOS improves workplace safety, security, and compliance through automation and people-powered support.
iLobby Software - Emergency and Evacuation Management Solution- Be prepared for when the unexpected occurs. EmergencyOS improves the efficiency and speed of your evacuations and ensures all visitors are accounted for in the event of an emergency.
iLobby Software - Physical Identity and Access Management Solution - Extend the benefits of Access Control to visitor and contractors. SecurityOS gives you the flexibility to enhance your security measures with ease using temporary credential management.
iLobby Software - Package and Delivery Management Solution - Track and manage deliveries at a glance, including incoming packages. DeliveryOS gives you confidence knowing the status and location of every package and mail item coming into your facility.
iLobby video
iLobby Software - Facility and Visitor Management Platform – iLobby’s FacilityOS is a modular platform used by security professionals, facility managers, compliance teams, and operational leadership to drive safety, security and compliance across complex facilities. - thumbnail
iLobby Software - Visitor Management Solution - Built specifically for enterprises with mission-critical facilities and infrastructure, VisitorOS improves workplace safety, security, and compliance through automation and people-powered support. - thumbnail
iLobby Software - Emergency and Evacuation Management Solution- Be prepared for when the unexpected occurs. EmergencyOS improves the efficiency and speed of your evacuations and ensures all visitors are accounted for in the event of an emergency. - thumbnail
iLobby Software - Physical Identity and Access Management Solution - Extend the benefits of Access Control to visitor and contractors. SecurityOS gives you the flexibility to enhance your security measures with ease using temporary credential management. - thumbnail
iLobby Software - Package and Delivery Management Solution - Track and manage deliveries at a glance, including incoming packages. DeliveryOS gives you confidence knowing the status and location of every package and mail item coming into your facility. - thumbnail

iLobby pricing

iLobby does not have a free version and does not offer a free trial. iLobby paid version starts at US$199.00/month.

Starting Price:
US$199.00/month
Free Version:
No
Free trial:
No

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Browse iLobby Reviews

127 of 127 reviews
Sort by:
Rodrigo
Rodrigo
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 22/10/2024

Optimal Visitor Management System

iLobby is a tool for managing the flow of visitors in facilities, not for cybersecurity directly. However, its indirect use has significantly contributed to improving our company's security posture.

Pros

iLobby is the perfect solution for handling high visitor traffic. Its seamless integration with access control, security systems, and active directories streamlines information management and enhances security.

Cons

I have no negative comments about this tool.

Response from iLobby

Thank you for sharing your experience! We're thrilled to hear that iLobby has streamlined your visitor management and enhanced security at your facility. It's great to know that the integrations have been beneficial, and we appreciate your positive feedback.

Replied 28/10/2024
Ashley
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 13/12/2024

Easy and dependable

Will definitely keep using. Fun features yet to be implemented.

Pros

Easy to integrate, good customer service, easy to learn how to use, even technologically illiterate can use.

Cons

Need to use customer service often, but they are responsive

Response from iLobby

Thank you for sharing your feedback. We’re glad to hear that our solution has been easy to integrate and simple to use. It’s also great to know our customer service team has been responsive and helpful!

Replied 17/12/2024
Kelli
  • Industry: Packaging & Containers
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
3
Customer Support
3

3
Reviewed on 26/10/2023

Does not stay connected

It worked for a couple months, but no longer works.

Pros

Good notification when appointments arrive.

Cons

It does not stay regularly connected. I have been going back and forth with technicians for a month to try to get the device reconnected.

Emily
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/7/2019

iLobby is a great solution for digital attendace

Overall this is a very useful and innovative software. It gives our gym a professional and technologically advanced atmosphere.

Pros

The best thing about this software is you can you use this software on a desktop OR a tablet. It's professional looking and it allows you to take a picture of your member and visitors for easy identification

Cons

My only complaint about this software is that there is no monthly billing option. You have to pay annually.

Rex
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

4
Reviewed on 22/8/2024

A new era for sign on

This software has made the sign on process much more efficiently.

Pros

The software is very intuitive and allows for customisation. The integration with other software is second to none with great compatibility.

Cons

Some of the more complex settings can only be altered by the customer support specialists which can be a hassle.

Response from iLobby

Thank you for your thoughtful review! We're thrilled to hear that you find our software intuitive and appreciate the high level of customization and seamless integration it offers. It's also great to know that our software has improved the efficiency of your sign-on process. We also appreciate you for your feedback on the complex settings—this has been shared with our product team.

Replied 27/8/2024
Mmoham
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 2/1/2025

A reliable visitors management tool

iLobby introduction in our security systems has eased visitors management and enhanced compliance.

Pros

The software has enabled us to provide a secure work environment at an affordable price.

Cons

iLobby is proved to be the best of all times. No dislike

Response from iLobby

We’re delighted to hear that iLobby has helped create a secure environment while streamlining visitor management and enhancing compliance at your facility!

Replied 8/1/2025
Ella
  • Industry: Apparel & Fashion
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/10/2024

Smooth Operation

A smooth and simple way of checking in guests.

Pros

The simplicity! It is so easy to go back and see the history of any visitors in one day.

Cons

Nothing! Setting up was simple and plenty of guidance is available.

Response from iLobby

Thank you for your feedback! We're glad you're enjoying our solution's intuitiveness, and it's great to hear that the setup was a smooth process.

Replied 28/10/2024
James
  • Industry: Utilities
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 29/4/2019

User friendly sign in system with all the bells and whistles.

Pros

iLobby is a very user-friendly and intuitive visitor sign in system that replaces the old pen and paper/sign-in binder approach. From badge printing to host notifications via email/sms/phone call, this system is the absolute deluxe luxury package of sign in systems. It's easy to manage from both a technical perspective, and an administration standpoint. Address book integration was very smooth with our locally hosted AD, and iLobby provides very clear and concise documentation to help you do it. It also has the ability to integrate with Office 365/Azure AD if you choose to go down that path. The support staff is quick, knowledgeable and friendly. Our rep has been a pleasure to deal with. Overall, iLobby is a gorgeous sign-in system that does so much more than a regular sign-in binder, while doing so without complicating the user. Any business who wants a professional looking sign in system should look into it.

Cons

Only a few minor things:
- certain adjustments to the user interface such as adding fields can only be done through the back-end by the support team. However, since the support team is so responsive and quick, this is not really a big issue.
- we have had some wireless network stability issues on the provided iPad since our area is so congested with wifi networks. I would love to see a more reliable wired ethernet option.

Elan
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 8/8/2018

Futuristic and Easy

Pros

We like the fact that administration can now be better utilized towards other tasks. Having iLobby in our facility transcends a message to our visitors/clients that our company is a step ahead of its competition with such a forward-thinking platform that is not yet been seen in our industry. Our clients love the simple and easy to use iLobby sign-in process and that makes us happy; seeing our clients happy. The customer service team is very friendly and always available, which was a big plus for us when we had urgent questions that needed to be answered right away.

Cons

Not sure if we would have any constructive criticism to note, overall we had only a positive outcome with the iLobby team. Very pleased.

MITCHELL
MITCHELL
  • Industry: Machinery
  • Company size: 201–500 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 10/12/2019

CHECKED IN

It has been a seamless integration to move everything to digital for logs.

Pros

The software can automatically send out e-mails when the guest has arrived to the person they are visiting

Cons

have not come into anything that the product has not delivered on. it has really been easy to use for all our guests.

Gregory
  • Industry: Facilities Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 10/4/2019

Beta User that loved product from start!

iLobby solved our security and check in and check out vitrifaction and accountability of time in our facility.

Pros

We needed a simple check-in and out feature for a start up fitness center. iLobby was in beta but meet the needs. Since iLobby as since developed, and become an ever better product and continue to improve. The reports generated from checking in and out helps us manage our facility efficiently.

Cons

I would love a feature past the user front end check in that shows there status. So at anytime any user can verify if they checking in our out "status" without using back end dashboard.

Nicole
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
3
Customer Support
5

4
Reviewed on 18/7/2019

iLobby is Useful!

Overall I enjoy this product. Some suggestions which would help me particularly, a group sign in option would be awesome (sometimes I have 5-9 people show up and if I don't preregister it takes time to get them sign in). One sign in page with multiple lines would be cool and then it could easily just print the badges.

Pros

I love that I can preregister. I love the search function. I love that I can see how many times a particular person signed in. I love that it notifies the host that the their guests are here. I love the support received when issues arise. I love how customizable the product is

Cons

It loses connection sometimes between the printer and the iPad. Sometimes it can't find returning visitors.

Steven
  • Industry: Wholesale
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/4/2019

HD Supply

Pros

Very easy to use and hosts are notified via email and text which is great.

Cons

Tough question the software is fine I think my biggest gripe is the printer loses connection all the time and I am not sure why we have used Bluetooth and Wi-Fi.

Sai Sashank
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 20/2/2020

Easy to use application

Pros

The software is pretty much user friendly and everything is readily available to access both for the Admins and non admins. Helps keep a track of all the visitors in a accurate manner and makes it easier to retrieve their information when necessary.

Cons

Couldn't think of any. Had a few issues but the concerned person answered all my questions and/or provided an alternative.

Bryan
  • Industry: Mining & Metals
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/11/2019

iLobby - Plant Environment

iLobby is helping us to see who is on site and for how long. The system is also helpful to know how is coming to the plant.

Pros

The easy of use and how the system allows for customization.

Cons

System updates - no heads up about or when system updates are needed.

Stacy
  • Industry: Food Production
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 8/4/2019

Easy and helpful

Pros

Very easy to use. Visitors find it easy to use and sign in. Makes the required documents for visitors easier to handle.

Cons

Visitors complain that their name doesn't pop up to select when they are a 'returning' visitor. They have to type it completely and exactly the same as the last time or they have to do all the documents again (if they forgot to capitalize or added a hyphen or not).
Would be nice if the website dashboard showed only my site and not the others in my company.

Lory
  • Industry: Nonprofit Organisation Management
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 5/11/2019

Great Training

It's great, we use it daily.

Pros

It looks good to our stakeholders, it is easy to use, it gives our employees notice when they have a visitor.

Cons

We had an employee leave and during that time, we lost the screwdriver that unlocks the case. It wouldn't have caused nearly as much trouble if we were just able to restart the machine without having to go through a huge chaotic mess trying to get a replacement screwdriver.

Michelle
  • Industry: Pharmaceuticals
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/2/2020

Easy

Pros

Pros : the software is easy to use on the desk top and the app

Cons

Cons: none

Jennifer
  • Industry: Automotive
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 29/4/2019

DENSO iLobby Review

Pros

I love that notifications are sent to the host via multiple devices so that they can be sure to get the message.

Cons

Sometimes the services goes in and out but that might be as a result of our internet connection.

Humberto
  • Industry: Logistics & Supply Chain
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/7/2019

Great help

Great way to show off our smart factory to all our visitors

Pros

Easy to use!
Looks appealing and fits the theme of our smart factory.
Multiply features are available

Cons

For the most part they are no cons for the use.

Ge
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

3
Reviewed on 23/4/2019

Good product but with printing issue

I am overall happy with this iLobby except the printing issue

Pros

No receptionist , Guest check in is easy and fast

Cons

Printer is not working sometimes while using wifi, switched to Bluetooth

Alexander
  • Industry: Executive Office
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/8/2018

Great company to do business with!

Our overall experience has been amazing. I am confident that the iLobby team will fix any issues that arise. We have had a couple changes that needed to be made and we’re helped within the day.

Pros

iLobby has really helped us streamline our visitors that come to the office. We needed to customize a couple entry fields and I emailed our account rep, he answered within the day and the customizations were done within the day as well!

Cons

I would like to see a better ETA for our next device that we are adding. The last package came a day late.

Graeme
  • Industry: Defense & Space
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 9/4/2019

iLobby review

Overall iLobby has been a clean experience with very few problems which has impressed the board of directors. It is good to be able to identify guests via the badges which are logged on the system.

Pros

iLobby is very easy to setup and integrates with our environment seamlessly

Cons

Unable to use the label printer with the iPad via Bluetooth.

Gemma
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/7/2019

Very Good

As we use Ilobby on a daily basis for security I love the easy interface and guests find it very easy to use.

Pros

How easy it is to use and that our guests find it easy to use

Cons

Nothing, I am happy with this product.

Andrew
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 9/4/2019

iLobby review

We had an issue with guest coming to the main entrance and not being able to contact their host. This lead to frustration and guess being missed and having to make another visit. Additionally, the paper log book we were using was bulky and not very useful in the event of an evacuation. Much easier and functional to review the guest list on a phone app.

Pros

Product is very easy to use and configure, with several language and notification options.
People really seem to appreciate that fact that they get email and Text message notification of visitor

Cons

the quality of the image printed on the badges in not the best but as most people don't even look at the badge it is not really an issue

Scott
  • Industry: Warehousing
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/6/2019

Great Product/Service

Although I don't get to use it much, I do maintain the hardware and software for the devices utilizing the iLobby service, and I can say that it has been pleasantly simple. The straightforward UI makes almost any user capable of understanding and completing sign-ins for our office. As far as an experience from a business perspective, it's hard to deny the convenience allowed to our receptionist who can remain on the same floor as the rest of the company and not have to waste time or money managing the front door of our office.

Pros

Ease of use and convenience on tablet OS makes the visitor/contractor sign in experience much more efficient and user-friendly.
At a company with multiple warehouses and many summer student/temporary employees, this service is a huge help in keeping track of hours and helps enforce security for our office entry points as well.

Cons

Already wrote my cons in a previous review regarding online messaging support, however after having a direct line of communication with an account coordinator, we have yet to have any further problems in acquiring assistance for the iLobby service.

Mario
  • Industry: Security & Investigations
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 21/1/2020

iLobby supporter

I love this software as it not only allows me to track who's in the building in real time but I do have too many keys in our security desk key press and this product allows me to conduct a monthly audit to see which keys get signed out the most. The keys that have been rarely signed out in the last 365 days are put in a different key press in the security office now.

Pros

I have been using pen and paper since 1998 and the iLobby is a very good way of tracking guests, contractors and visitors in real time and the app is awesome as I can see who's in the building on weekends and week nights when I am not here.

Cons

I would like the software to be able to bring up a person's name that has signed in in the past instead of having the person sign in on a daily basis. We use this software for some of our cleaners and they have to sign in every day and take their picture.

Chris
  • Industry: Package/Freight Delivery
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 25/2/2020

Purolator

Pros

1. I Lobby is a great system. It is simple and very easy to use.
2. When I did have issues with pictures being cut off I reached out to the I Lobby team and everyone was quick to act and fix the issue. Very appreciative.
3. Employees/Visitors are always amazed with the system and I have only heard positive feedback. Most popular is “That was easy, We need this at our company”

Cons

1. The battery life is not the greatest. If the tablets are not plugged in they only stay charged for a short period.
2. There has been instances where employee names were deleted from the system not allowing the visitor to indicate who they were here to see. I had to log into I Lobby and manually input their names back into the system a couple times.

Christina
  • Industry: Automotive
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
4
Customer Support
5

3
Reviewed on 6/8/2019

iLobby Review

This software is a great asset because it allows our guests to check themselves in without my presence or assistance. Because there are times when I can't be present to greet our guests this allows the check-in and check-out process to go smooth.

Pros

This software is easy to use and for the most part self sufficient. I don't have to be present for people to use it. The software is easy to manage and keep updated.

Cons

The biggest challenge I have is the printer and the kiosk break communication occasionally and there's not much to do but call for customer service at times. There have been a few times when my system was down for a short time until the system corrected itself.
When I have large groups checking in, it does take a while for them to check in, because of the slow communication with the printer. This causes impatience with guests at times.

Donny
  • Industry: Packaging & Containers
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 21/4/2021

iLobby

We currently have the system set up to prescreen our visitors. We have a safety video that will auto play along with additional safety information. This option has proven to be very successful and allows for quick introductions and ensures that all visitors are receiving the same information.

Pros

As a large facility it is helpful that the iLobby system will send out text and email notifications when a visitor signs in to the system. It has been beneficial to our facility also with the COVID-19 pandemic that we are facing. We were able to quickly add a set of prescreening questions to the sign in process. There was some work that had to be done with the IT department to get them set up correctly. And they were very helpful.

Cons

The software itself has been easy to navigate. No real issues have presented themselves other than what we have experienced from a platform based problems.

Jane
  • Industry: Industrial Automation
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/2/2020

Great Product

We used to print badges, cut them out and insert them into a plastic sleeve for our visitors. They also had to sign in on a registry book. This is a great way to keep track of who visits, print the badges with pictures and saves us time!

Pros

The iLobby system is very easy to use, customizable to our organization and have saved us time with our frequent visitors. The system stays online and connects with the badge printer easily. Their customer service is great! We never have a problem getting a response and help with any problems we've encountered. We are constantly receiving good comments from our visitors abut the iLobby system.

Cons

Once in awhile we have to reboot, just like any other software system. It usually only takes one time though and we're back online.

Chris
  • Industry: Nonprofit Organisation Management
  • Company size: 201–500 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
1
Customer Support
4

1
Reviewed on 21/1/2021

Too many technical issues

I have not been happy with the overall performance of the iLobby Visitor Management system. As we use thermal cameras to take temperatures, if the camera can't read a visitor's face due to hats, glasses, masks, etc. it will report an error of a camera malfunction and not report an error reading the face.
I did suggest a feature for them to still send the picture to the supervisor even on failed reading. This would in turn let the supervisor know that the camera worked but wasn't able to take the temperature due to some other reason.

Pros

When the software works it's ok. It still takes too long to process a visitor. But that has more to do with how our program added COVID screening questionnaires that slowed the process down.

Cons

The thermal camera integration does not work well at all. We have 6 iLobby units with thermal cameras. On average we have at least one or two system crash every single week.
Tech support does help get them online, however we shouldn't have to completely reinstall the system and get a code from iLobby every time it updates (whether through iLobby or through the App Store).
Tech support's basic troubleshooting steps include resetting the wireless interface/network settings. This is unnecessary and I've had to instruct my IT Teams to refuse this request. The issues of needing a code to re-install the software do not require the system to be reset. This removes our configuration settings which in return make it harder for the end-users to use the devices.

Brenda
  • Industry: Medical Devices
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 12/4/2019

So much better than our old clipboard sign in!

iLobby keeps our visitors and hosts' names private and yet EXTREMELY accessible. A month ago, an employee needed to know the name of someone who was here to work on a machine approximately 3-4 weeks ago. The only information we had on this contractor was his company name and iLobby had all the rest stored, including a photo. So easy and fast (much more efficient than the clipboard!).

Pros

Visitors are always impressed with our new sign in system. It is very professional, confidential and so high-tech! Also, it's proven very handy with all the food/lunch deliveries made to our lobby each day. As the receptionist, I've trained all the regular drivers to sign in their deliveries without my assistance so I can keep working...Fewer distractions for me and a very smooth process!

Cons

If ever there is a problem, customer service is super attentive and communicative! They have had to tweak a few of our screens/options as we settled into the product, but it's always been a pleasant experience.

The only times I get frustrated with our sign on system is when the badges don't print immediately. I keep pre-printed visitor badges for those instances. When this happens, it is never iLobby's fault, but rather our occasional spotty WiFi signal.

Lisa
  • Industry: Banking
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 9/7/2019

Convenient and Productive

This puts the responsibility of a member waiting on an employee back on the employee's shoulders. They no longer can ask the receptionist to screen the visit. It forces them to respond quicker and this reduces the wait time for the visitor.

Pros

Once we implemented iLobby we were able to relocate our receptionist to another department saving enough money to pay for the software.

We are able to monitor the number of visitors we have each day and which department they are visiting the most.

Cons

The members tend to shy away at first. Technology can scare some - but the option to check the members in ourselves right from our computers is a great way to offset those fears.

Cole
  • Industry: Machinery
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 30/10/2019

iLobby is a set and forget system

We are able to keep track of who comes to our buildings and when. We can see how often they come in, who they are here to see, and if they have been waiting alone in the lobby for too long. It is just as good (and in some cases better) than having a dedicated employee at the front desk.

Pros

This software was incredibly easy to use with very reliable hardware. Brother printers and Apple iPads, very dependable.

Cons

Setting up the address book, which would be a pain to do with ANY software. If that's this software's worst problem then it clearly has a lot going for it.

AIMEE
  • Industry: Food Production
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
3

4
Reviewed on 28/8/2019

iLobby Review

Pros

Walks visitors step by step for the check in process. It contacts you by email, phone and text when you have a visitor. We were able to add additional visitor types and customize our check in flows to fit our business needs.

Cons

The check in flow can only be customized by the support team. Printer has connection problems randomly and has to be reconnected to work again.

Alternatives Considered

The Receptionist for iPad

Reasons for Switching to iLobby

Price and features
Jonathan
  • Industry: Plastics
  • Company size: 5,001–10,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 8/4/2019

iLobby Makes Visitor Sign In Easy

iLobby has helped our business save valuable time with our visitor check in process. No longer are we wasting time in this process as iLobby handles the process for us in an automated manner. The alerts to hosts that you have a visitor waiting for you is great. Giving the visitor the ability to check themselves in through iLobby and even print off a badge with a real time picture saves a ton of time. All of our plants have been very pleased with the overall product and customer service we have received. Highly recommend!

Pros

Very automated and allows hosts to be notified when their visitor(s) have arrived.
Printable badges upon entry.
Emergency email notification can be triggered in case of emergency.
Saves time for our employees to not be boggled down helping visitors check in

Cons

All positive thus far. No negatives have come to light.

Katherine
  • Industry: Insurance
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 30/9/2019

Highly recommend

The customer support is exceptional! They always get right back to us no matter what question we have.

Pros

I LOVE the pre-registration option for our employees and their guests, as well as the time it saves us at the front desk since employees are notified via email and text when guests arrive.

Cons

Occasionally it won't allow a returning visitor to sign in as "returning visitor" so the visitor has to sign in as new visitor and go through the whole procedure again.

Laurie
  • Industry: Warehousing
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 15/8/2019

iLobby Review

For years we had a receptionist that registered people as they came in and we struggled with when she was out for vacation, sick, personal days to replace her. With iLobby registering the people electronically we no longer needed a person to sit at the entry way. She was able to move onto other tasks in her department.

Pros

Easy to use and configure.
The iPad and kiosk looks great in our building entrance.

Cons

With the iPad scanning a license is difficult because the camera is on the back of the iPad.

Betsy
  • Industry: Pharmaceuticals
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Functionality
3
Ease of Use
3
Customer Support
2

3
Reviewed on 10/7/2019

Ilobby

it is ok, but no services in french, and the salesman that we have the first day was supposed to come in Montrèal to show the machine and He never came, no show, He was supposed to come after and never came!!!! no services after sale!!!

Pros

It is Private for the customer, aesy wen they comeback

Cons

service, I would like to do some changes by myself

Catherine
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
0

5
Reviewed on 26/4/2019

Good System - needs tweaking for school use.

It is great that iLobby sends an email to the person chosen as being visited. Easy to use, easy to load rolls in printer.

Pros

Easy to use and to instruct others on use. Easy to review who has logged in as a visitor.

Cons

Print mechanism fickle. Does not always print a label. We believe it does not print a label for someone logging in again in less than 24 hours. But even accounting for this, printer does not always print out a label.

Kelsi
  • Industry: Aviation & Aerospace
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Functionality
2
Ease of Use
2
Customer Support
4

3
Reviewed on 9/8/2019

iLobby Customer

Pros

We appreciate the ability to have a backlog of our visitors that can be filtered and meets compliance standards. We also appreciate the ability to have visitor photos on file. iLobby customer service agents are courteous quick to respond.

Cons

Connectivity issues are consistent (2 or more times per week), making the system unreliable. Continuous troubleshooting has not resolved the issue.

Paul
  • Industry: Pharmaceuticals
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 8/4/2019

iLobby Review

Pros

System is very modern and quick. Its easy to use and we get a lot of compliments.

Cons

Parts of the software were not working correctly upon implementation. We also had a few customizations which were buggy at first. After several rounds of back and forth, things were sorted out but it was frustrating for the start of implementation. Things have been running smooth for almost a year now.

Lore
  • Industry: Automotive
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/4/2019

Great Product and Service.

iLobby is responsive to anything we need. I have only had to call them once after the product was installed and that was to confirm the size of paper I needed to order.

Pros

It is the easiest piece of technology in our building. Our visitors and the employees they come to visit find it extremely easy.

Cons

Nothing. I spend like no time with problems on it - the only thing I have to do is change the badge paper roll.

Jacob
  • Industry: Import & Export
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 13/5/2019

Good Product

Very good experience thus far with iLobby. Communication is good and deadlines are met on time.

Pros

Good product right out of the box and easy to get setup and start using. The customer support staff are quick to respond, seem knowledgeable about the product and communicate well based on what is needed

Cons

Some of the things we talked about in our initial meetings was not available in the software and had to be part of a custom development that extended the time that it took for us to start using the software on a daily basis.

Elizabeth
  • Industry: Machinery
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/4/2019

Great transition to iLobby!

With iLobby, we were able to move away from a traditional paper and pencil sign in process. The process is now fully electronic and it’s much easier to run reports! It allows us a much more professional approach when visitors walk through our door.

Pros

It contacts the person's host and is a simple way to do our end of the month safety hours reporting.

Cons

Can be confusing for those no familiar with iPads

Daniel
  • Industry: Food & Beverages
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/3/2020

iLobby Visitor Management

We use the iLobby visitor management system at our QDOBA Mexican Eats corporate offices. Since the first day we implemented the iLobby system, we’ve received rave reviews from our employees, guests, and vendors on how easy it is to use. We are very pleased with the iLobby system and highly recommend it as a visitor management solution.

Pros

The best feature is the ease of use. All visitors and vendors have complemented the system and how efficient it is.

Cons

The ease of uploading group names for a meeting. the process its a bit complex and requiters to many steps.

Marcy
  • Industry: Semiconductors
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
3

4
Reviewed on 9/7/2019

iLobby - benefits & shortcomings

Pros

It is great that it's easy to use. The software walks the visitor through the process.

Cons

Troubleshooting when there is an update required is tricky for us as iLobby's Apple ID will not erase from our device. We have to call for the password each time an update is required which is rather tedious.

Brad
  • Industry: Packaging & Containers
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 8/8/2019

Excellent Visitor Management System

We have replaced a much more costly security guard or greeter with this system that allows visitors to check in and their hosts come to pick them up inside our outer lobby. This works really well at our facility.

Pros

I liked the integration into our existing system without adding any data to our network.

Cons

There was not much I did not like. I only recommend the option to customize the phone system so that we can redirect the call in number.

Heather
  • Industry: Financial Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 6/11/2019

iLobby Saves Time

Pros

More time to work on other duties.
Guests are impressed with the system.

Cons

I do not have a con to report. Thank you,

127 reviews

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