--- description: Review of Alemba Service Manager Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Alemba Service Manager | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Information Technology Service Management (ITSM) Tools](/directory/4296/itsm/software) > [Alemba Service Manager](/software/438256/vfire) # Alemba Service Manager Canonical: https://www.softwareadvice.ie/software/438256/vfire Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/438256/vfire?page=2) > Alemba Service Manager represents a comprehensive and transformative approach to managing and delivering IT services within organizations. Built on a robust cloud-based platform, Alemba Service Manager's ITSM solutions are designed to meet the evolving needs of modern businesses by automating IT processes, streamlining service delivery, and enhancing overall efficiency and effectiveness. Core Components Incident Management: Alemba Service Manager's ITSM system is anchored by its incident management capabilities. This functionality allows IT teams to log, track, and resolve issues promptly, ensuring minimal disruption to business operations. The platform enables efficient categorization and prioritization of incidents, ensuring that critical problems are addressed promptly while less urgent ones are handled systematically. Request Fulfillment: The self-service portal offered by Alemba Service Manager empowers users to independently submit requests for IT services, track their progress, and access a wide range of services. This promotes user satisfaction by reducing response times and enabling end-users to find solutions to their issues with minimal assistance. Problem Management: Alemba Service Manager supports the identification and resolution of underlying issues causing incidents. By analyzing patterns and trends, organizations can proactively address problems, reducing the recurrence of incidents and enhancing overall IT infrastructure stability. Change Management: Alemba Service Manager's change management module ensures that organizations manage and implement changes in their IT environment with minimal risk. The platform facilitates a structured approach, requiring changes to be recorded, evaluated, and authorized before implementation, ensuring controlled and efficient change processes. Configuration Management: The Configuration Management Database (CMDB) in Alemba Service Manager serves as a unified repository for storing information about IT infrastructure components and their relationships. This visibility into the IT landscape aids in better decision-making, risk management, and change impact assessment. Service Level Management: Alemba Service Manager enables organizations to define, monitor, and manage service level agreements (SLAs) to ensure that IT services align with business expectations. By tracking performance metrics and generating reports, organizations can assess service quality and make improvements where necessary. Knowledge Management: The knowledge management feature within Alemba Service Manager empowers organizations to create, share, and manage knowledge articles. This facilitates quicker incident resolution, enhances self-service capabilities, and fosters a culture of knowledge-sharing within the organization. Key Benefits Enhanced Efficiency: Alemba Service Manager's ITSM solutions drive efficiency by automating routine tasks and streamlining IT processes. This reduces the time and effort required for managing IT services, allowing IT staff to focus on strategic initiatives and value-added tasks. Improved Service Quality: With Alemba Service Manager, IT services are delivered consistently and reliably, meeting or exceeding service level expectations. This results in higher user satisfaction, trust in the IT department, and ultimately, better user experiences. Reduced Costs: The automation and improved efficiency delivered by Alemba Service Manager lead to lower operational costs. Organizations can optimize resource utilization, reduce manual interventions, and lower the costs associated with managing IT services. Data-Driven Decision Making: Alemba Service Manager provides advanced analytics and reporting tools that offer valuable insights into IT service performance and user satisfaction. This data-driven approach enables organizations to make informed decisions, continuously improve their IT services, and align them with evolving business needs. > > Verdict: Rated **3.7/5** by 6 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.7/5** | 6 Reviews | | Ease of Use | 3.0/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 3.7/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Alemba - **Founded**: 2007 ## Commercial Context - **Starting Price**: £52.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Chromebook (Desktop) - **Supported Languages**: Brazilian Portuguese, English, Russian - **Available Countries**: Albania, Andorra, Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Austria, Bahamas, Barbados, Belgium, Belize, Bermuda, Bolivia, Bosnia & Herzegovina, Brazil, British Virgin Islands, Bulgaria, Canada, Cayman Islands and 103 more ## Features - API - Access Controls/Permissions - Active Directory Integration - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Approval Process Control - Asset Lifecycle Management - Asset Tracking - Audit Management - Audit Trail - Availability Management - Barcode/Ticket Scanning - CMDB - Capacity Management - Change Management - Chat/Messaging - Client Portal ## Integrations (20 total) - Asana - BMC Helix CMDB - BMC Helix ITSM - HubSpot CRM - Jira - Microsoft 365 - Microsoft Entra ID - Microsoft Excel - Microsoft Intune - Microsoft Outlook - Microsoft Sentinel - Microsoft Teams - Nagios Core - PRTG - PRTG Enterprise Monitor ... and 5 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [Information Technology Service Management (ITSM) Tools](https://www.softwareadvice.ie/directory/4296/itsm/software) ## Related Categories - [Information Technology Service Management (ITSM) Tools](https://www.softwareadvice.ie/directory/4296/itsm/software) - [IT Asset Management Software](https://www.softwareadvice.ie/directory/1888/it-asset-management/software) - [CMDB Software](https://www.softwareadvice.ie/directory/4249/cmdb/software) - [IT Service Software](https://www.softwareadvice.ie/directory/4207/it-service/software) - [Service Desk Software](https://www.softwareadvice.ie/directory/4256/service-desk/software) ## Alternatives 1. 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Deployment is harder. its also pricey. > > Overall Its good tool for business for little tricky for users to understand initially. ----- ### "Fully featured system with plenty of configuration" — 4.0/5 > **Paul** | *22 January 2024* | Government Administration | Recommendation rating: 9.0/10 > > **Pros**: Since the latest versions the administration has been really come on. There is everything you need if you are willing to take onboard all of the features on offer. We've recently started using features to assist our automation and Alemba have everything we need. > > **Cons**: It can be tricky to find some of the settings as they are tucked away or hiding (sometimes they are not in the help but that's rare). Earlier versions were buggy but since the commitment to better quality control the software has become very reliable and future features look very useful. > > Great package and price to start with a software system that was functional but had issues to begin with. Since the upgrade to v10 and above ASM has been getting better and better and we are more than happy to keep using it for the future. ----- ### "Whoever designed this should put down the bong." — 1.0/5 > **Kent** | *17 October 2018* | Information Technology & Services | Recommendation rating: 0.0/10 > > **Pros**: Nothing. there is no redeeming quality what-so-ever with this application. > > **Cons**: The GUI is not only useless as a business application but an annoying thorn in the side of progress and efficiency. There is tons of useless space taken up by big blue bubble graphics where data should be. When you enlarge the view, it doesn't only increase the size of the text in the data fields but also every single graphical object on the screen and rearranges the placement to accommodate everything on the screen at once, to the point where your data is unreadable in the little window in the center of the screen. The animation transition from page to page lags and makes working with the data less than fluid. New pages open for certain data fields that takes you a more detailed window for that data even though you are working on a single record. In and out of multiple data sheets for one record is ridiculous. I could go on and on but steer clear of this train wreck if you want to save your company money and it's sanity. > > After using this thing for the past 4 plus years, I learned that my organization is going with another solution very soon, which is one of the main reasons I am staying. I was honestly considering job hunting solely based on my experience with Vfire. ----- ### "not sure what goes here" — 4.0/5 > **jill** | *23 January 2024* | Education Management | Recommendation rating: 9.0/10 > > **Pros**: the ease of workflow management - the creation and setup of forms and workflow > > **Cons**: html email templates and the small areas that admin have to work in > > overall I have been using this product for over 15 years and have seen many improvements and can t wait for the admin improvements ----- ### "Excellent end-to-end automation and impressive process breadth" — 5.0/5 > **Peter** | *20 April 2017* | Mining & Metals | Recommendation rating: 10.0/10 > > **Pros**: Automation from start (customer form submission, scheduled, etc.) to finish (backend script, orchestration engine, SQL command, etc.). > > **Cons**: IT user interface takes some time to get used to, and isn't browser based > > Alemba has picked up product development from VMWare and given a new life to this fully featured service management system. Under the hood is a high performance automation engine and process support for the core and supporting ITSM processes. Amazing support and engagement from the Alemba team. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/438256/vfire?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/438256/vfire) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data