--- description: Review of elevio Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: elevio | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/1884/knowledge-management/software) > [elevio](/software/43908/elevio) # elevio Canonical: https://www.softwareadvice.ie/software/43908/elevio Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/43908/elevio?page=2) > Elevio is a self-service support and customer education platform that helps users create and manage a knowledge base. It offers built in content management tools, and users can also import existing knowledge base content. The software uses machine learning to suggest new keywords and topics that could be included in the knowledge base. Users can collaborate with colleagues, share content workflows and drafts, and then publish completed content. Elevio monitors how customers are engaging with the knowledge base, provides review usage statistics and reports, and enables users to leverage customer queries and feedback to identify areas of improvement. The application provides an "advisor" tool that alerts users when content is out of date and suggests how the content could be updated. Elevio integrates with Zendesk, Salesforce Desk, Freshdesk, and Slack. Pricing is per month. Support is provided through an online knowledge base, video tutorials and via email. > > Verdict: Rated **4.6/5** by 30 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 30 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Dixa - **Location**: Copenhagen, Denmark - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$99.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Starter: $79 / Per Month billed annually or $99 month-to-month Regular: $119 / Per Month billed annually or $149 month-to-month Premium: $249 / Per Month billed annually or $299 month-to-month A 14-day free trial is available. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, China, Colombia, Costa Rica, Denmark, Dominican Republic, Ecuador, France, Germany, India, Ireland, Israel, Italy, Japan and 16 more ## Features - API - Access Controls/Permissions - Account Alerts - Account Management - Activity Dashboard - Activity Tracking - Alerts/Escalation - Approval Process Control - Audio File Management - Canned Responses - Catalog Management - Chat/Messaging - Churn Management - Collaboration Tools - Communication Management - Configurable Workflow - Content Creation - Content Library - Content Management - Content Publishing Options ## Integrations (22 total) - Chatlio - Chatra - Dixa - Drift - Freshchat - Freshdesk - Groove - Groove - Help Scout - HelpDocs - Intercom - Kustomer - LiveChat - Olark - Slack ... and 7 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Knowledge Management Software](https://www.softwareadvice.ie/directory/1884/knowledge-management/software) ## Related Categories - [Knowledge Management Software](https://www.softwareadvice.ie/directory/1884/knowledge-management/software) - [Online Help Desk Software](https://www.softwareadvice.ie/directory/3529/online/software) - [Help Desk Software for Schools](https://www.softwareadvice.ie/directory/3857/schools/software) - [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software) - [Customer Experience Software](https://www.softwareadvice.ie/directory/4574/customer-experience/software) ## Alternatives 1. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1753 reviews) 2. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 3. [TeamSupport](https://www.softwareadvice.ie/software/2808/teamsupport) — 4.5/5 (848 reviews) 4. [Bitrix24](https://www.softwareadvice.ie/software/128326/bitrix24) — 4.2/5 (984 reviews) 5. [Groove](https://www.softwareadvice.ie/software/110166/groove) — 4.5/5 (87 reviews) ## Reviews ### "Elev.io has changed the way we think about our customer's in-app experience/" — 5.0/5 > **Doug** | *25 June 2018* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: More capabilities around creating an experience for the customer than other softwares. Allows us to create documentation, capture suggestions, link out to help videos, and provide in-app chaat seamlessly. Elev.io is the foundation of our customer adoption experience, and I can't imagine what we'd be doing without it. > > **Cons**: Super nit-picky, but I wish the custom code we write in the KB Settings would be color-coded so it was a little easier to read. ----- ### "Elev.io reduced our one-touch tickets\!" — 5.0/5 > **Claire** | *5 August 2019* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: It allows you to embed your Knowledge Base in-app, so users can view and search articles without ever leaving the context of your site. This makes it easy for our customers to find answers to their questions. You can also add tool tips in your app, that open specific Elev.io articles, so you can answer common questions right where the user is. And it's easy to setup and use\! > > **Cons**: I would love to see the in-app widget get a design update, but as far the core functionality, it does exactly what we need :) > > Our support team was getting a high volume of one-touch tickets, tickets easily answered by Knowledge Base articles. When researching why, we discovered, users lost context when viewing things in-app and then having to go to our Knowledge Base in a separate tab to find a help article. We implemented Elev.io and used it to add tool tips that opened specific articles in-app, so users never lost their context. Elev.io also let users view and search our Knowledge Base without ever losing their context. The end result—we reduced one-touch tickets by 30%. Working with the Elev.io team has been great. They are responsive, but more than that, extremely helpful if we hit any issues or questions. ----- ### "Elevio is a great tool" — 4.0/5 > **Sebastien** | *2 August 2019* | Consumer Services | Recommendation rating: 7.0/10 > > **Pros**: Very easy to use, modern, disponibility of the support. > > **Cons**: A bit expensive regarding the product value. > > Having the help center directly through the widget without exiting our website is great, but that differentiation is not worth that much for us, especially when most competitors offer a moe complete product. Elevio can't be used on his own. ----- ### "Solid Knowledge Base Software" — 5.0/5 > **Randy** | *9 August 2019* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: - Very responsive to support questions and implementing product requests. - Built-in classes to make colored boxes that highlights content. - Side widget pops up beside website instead of a separate window, enabling users to follow steps while simultaneously viewing their website content. - Draft mode for articles. - Can host articles on existing knowledge base and sync them to Elevio until you fully make the switch. > > **Cons**: - HTML view concatenates all lines into one long line, making it more difficult to edit. They have a "Prettify Code" button that helps, but breaks apart lines in odd places, instead of just in logical places like after a paragraph tag. - With separate knowledge bases for two different products, can't have one open in one browser and the other in a different browser. You can only be in one at a time. This makes it a hassle to copy articles from one to the other. > > Overall, this is a fantastic product. Elevio has implemented lots of suggestions for us, making it a better product for everyone. I won't be surprised if they fix both of my cons above. ----- ### "Great tool for delivering in-app help\!" — 4.0/5 > **Shaunna** | *13 August 2019* | E-Learning | Recommendation rating: 9.0/10 > > **Pros**: When I first started using elev.io nearly a year ago I was surprised at how easy it was to learn the system. From creating new articles to building contextual help it's all gone very smoothly. Any time I've had any questions or concerns their support team has been quick to reply, friendly, and very helpful. The in-app help has been really valuable and really changed how we deliver help in our own application. It's so much easier for end-users to get the information they need when it's right there in the app and they don't need to navigate to a separate site. > > **Cons**: I think it would be great to have a bit more control over how the knowledge base page displays, as our folder structure is already getting a bit crowded. Another nice-to-have would be a better way to work on updating multiple articles at once and link to inactive articles. > > Overall, very impressed with my elev.io experience so far. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/43908/elevio?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/43908/elevio) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data