--- description: Review of OpenTable Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: OpenTable | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Customer Loyalty Software](/directory/4383/customer-loyalty/software) > [OpenTable](/software/439120/opentable) # OpenTable Canonical: https://www.softwareadvice.ie/software/439120/opentable Page: 1 / 54\ Next: [Next page](https://www.softwareadvice.ie/software/439120/opentable?page=2) > OpenTable helps restaurants do what they do best—better. Whether restaurant owners want to fill more seats, run smoother shifts, build guest relationships, or earn more revenue, OpenTable has easy-to-use solutions. Customers connect to a global network of 1.7 billion seated diners per year, and more than 60,000 restaurants, bars, wineries, and other venues across 105 countries and 8 languages. With free POS integrations, 2-click email campaigns, and more, restaurants can manage all of their data in one place to scale their success. > > Verdict: Rated **4.7/5** by 1318 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 1318 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: OpenTable - **Founded**: 1998 ## Commercial Context - **Starting Price**: US$149.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: Basic Plan (includes reservations, custom profile and listing, guest database \& tags \& notes, marketing tools, reviews management \& analysis, experiences, post-dining surveys, and takeout ordering): $39/month + $1.50 per network cover + $0.25/cover or $49 flat fee for reservations on business website + 2% service fee for takeout and experiences. Core Plan (all Basic features + table management, waitlist, availability controls, inventory, and POS integration): $249/month + $1 per network cover + free reservations on business website + 2% service fee for takeout and experiences. Pro Plan (all Basic \& Core features + automated email campaigns, guest preferences, guest profiles, and staff scorecards): $449/month + $1 per network cover + free reservations on business website + 2% service fee for takeout and experiences. All plans include access to boost campaigns, Bonus Points, reporting and mobile apps, integrations, and guest booking management tools. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Italian, Japanese, Spanish - **Available Countries**: Australia, Canada, France, Germany, Hong Kong SAR China, Ireland, Italy, Japan, Mexico, Netherlands, Singapore, Spain, Taiwan, Thailand, United Arab Emirates, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activities Booking - Alerts/Notifications - Availability Management - Barcode/Ticket Scanning - Billing & Invoicing - Booking Management - Booking Notes - CRM - Calendar Management - Contact Database - Credit Card Processing - Customer Database - Customer History - Customer Support - Customisable Reports - Customisable Templates - Delivery Estimate - Delivery Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Loyalty Software](https://www.softwareadvice.ie/directory/4383/customer-loyalty/software) ## Related Categories - [Customer Loyalty Software](https://www.softwareadvice.ie/directory/4383/customer-loyalty/software) - [Waitlist Software](https://www.softwareadvice.ie/directory/4323/waitlist/software) - [Restaurant Management Software](https://www.softwareadvice.ie/directory/2165/restaurant-management/software) - [Online Ordering Systems](https://www.softwareadvice.ie/directory/3717/online-ordering-system/software) - [Online Booking Systems](https://www.softwareadvice.ie/directory/432/reservation/software) ## Alternatives 1. [Booqable](https://www.softwareadvice.ie/software/77802/booqable) — 4.8/5 (1131 reviews) 2. [Now Book It](https://www.softwareadvice.ie/software/202351/now-book-it) — 4.9/5 (79 reviews) 3. [Mindbody](https://www.softwareadvice.ie/software/188104/mindbody) — 4.0/5 (2983 reviews) 4. [Semper](https://www.softwareadvice.ie/software/428396/semper-property-management-systems) — 4.3/5 (138 reviews) 5. [Acuity Scheduling](https://www.softwareadvice.ie/software/116391/acuity-scheduling) — 4.8/5 (5741 reviews) ## Reviews ### "Easy to use" — 5.0/5 > **Sara** | *16 April 2024* | Restaurants | Recommendation rating: 8.0/10 > > **Pros**: It does generate leads and has many features regarding timing, merging tables, turning on and off dining areas. > > **Cons**: It can get expensive. $250 per month for service, $1 (or more) for every diner booked from OpenTable ----- ### "Halfway there, but needs help" — 4.0/5 > **Mark** | *31 March 2021* | Restaurants | Recommendation rating: 4.0/10 > > **Pros**: OT is a reasonably priced reservation system that is reliable and straightforward to use. It offers more extensive services for a large operation, but in its minimal form is easy for a small (35-45 seat) restaurant to use without dedicating a person to managing it. > > **Cons**: The mobile app could be great, but isn't. There are three ways to interact: PC Web, Mobile Web, and Mobile App (Android in my case). They all have slightly different functionality, for no good reason. - Example 1: The mobile app lets you see previous times a patron came in; mobile Web and PC Web only tell you the number, not the dates. But the mobile app doesn't give you control over scheduling and such. So you find yourself flipping among multiple devices to get your job done. - Example 2: Mobile Web and mobile app require constant re-login. PC does not. - Example 3: PC works reliably to see reservations, but after a period of inactivity, stops allowing interaction (such as setting a guest to "Seated"). A browser refresh is required. Exasperating\! > > Table reservation management is the basic goal, and attracting new patrons is also right up there. On the latter, OT is only fair. They used to be better about bringing in new people, but seem to have changed their algorithm. But it's not as bad as the money grubbers at Yelp who go out of their way to prevent people from seeing your restaurant name unless you pay them absurd amounts. ----- ### "Opentable is amazing\!\!" — 5.0/5 > **Caitlin** | *12 January 2024* | Apparel & Fashion | Recommendation rating: 10.0/10 > > **Pros**: I like that I can just get onto my phone and make a reservation super easily. I’ve never had an issue. > > **Cons**: Like I mentioned before, I’ve never had any issues with this software. It’s super helpful ----- ### "Opentable - great product" — 5.0/5 > **Elizabeth** | *27 December 2025* | Accounting | Recommendation rating: 10.0/10 > > **Pros**: Hi, I love OpenTable. It makes it very easy to reserve dinner reservations without having to call and be put on hold. > > **Cons**: The cons about opentable are the annoying texts, reminding me that I have a reservation over and over again. > > Overall I am very happy with OpenTable. I wish more restaurants used it so that it would be a one stop shop. ----- ### "Great as a secondary platform" — 5.0/5 > **Ilaria** | *22 November 2025* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: OpenTable is a good platform for bookings management. It has a great look from guests point of view. Customer support is always very fast and responsive. > > **Cons**: OpenTable does not integrate anymore with SevenRooms, therefore it has increase the workload on the platform itself. Reporting section quite difficult to use. > > From a restaurant point of view, you would need a platform that automate most of the action without checking every single minute. It is very useful to boost last minute reservations, however not ideal as a main booking platform. ----- Page: 1 / 54\ Next: [Next page](https://www.softwareadvice.ie/software/439120/opentable?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/439120/opentable) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data