ACE Retail POS

Pros

The software provides all the functions I need at an affordable price. Perfect for my small business. The best part for me is the staff at ACE who are always available, professional, knowledgeable, thorough, and friendly.

Cons

I really do not have much to say here.

Pros

I like how user friendly the sales screen is. Very quick to train someone to run the cash register, even someone who is not computer savvy.
I like being able to block employees from different areas of the software, so they can only access what I allow them to.
The reports are flexible and are great for assistance with re-ordering based on sales(if you don't already use the min/max qty option). Being able to quickly see which vendors products are selling the best is a huge asset to me.
The easy connection with Quickbooks saves me a LOT of time in my bookkeeping.
The customer service is good (and if for some reason you get someone who you may think is in training, they're honest and get someone else to fix the problem and do it in a timely manner). I have been enjoying this software for nine years.

Cons

I find it time consuming to find some of the features that I likely should be using but are not utilizing because I can't find it or I can't remember where to find it.
I would prefer the Help/user manual be part of the software not just online. When you don't have internet access on a computer that your employees are using, the help feature is inaccessible.
The yearly updates are a bit more expensive than I feel they should be. I don't need new features and any "fixes" should come with the original purchase of the product, but if I want it to continue to run on newer computer systems and likely need it reloaded on a different computer down the line (ie. changing from windows xp to 7 or 10), I would otherwise have to pay the whole amount up front a second time( and third time etc...).

Pros

Do your self a favour and do not use ACE Pos, they are very greedy if you ever have any questions. They want you to pay astronomical support fees.
Do not use.

Cons

The program is ok at best, the support is horrible and even if you have a small question they want to charge you $90/cad for the answer.

Pros

We have been using ACE POS since 2009. Since day one ACE has provided excellent support with the initial setup and continued maintenance of our systems. I like that ACE provides seamless integration with our accounting software. The ACE Sales screen and inventory accounts are easy to use for any level of staff. We also maintain our Customer accounts and email lists within ACE.

We have been using the webstore integration feature since 2011. ACE will upload items directly to our website, including adding the pictures and descriptions that are included in ACE. We have recently upgraded our website to Shopify. ACE will automatically adjust inventory quantities within Shopify which has saved us a lot of time. The active support that they provided during our transition to Shopify was unbelievable. Don provided a hands-on approach and provided quick responses to my many questions. I would recommend ACE for any retail business environment.

Cons

There are only minor issues that I can name as our overall experience has been positive.

It would be great if there was a fast way to transfer inventory quantities between items. For example, if we have 1 PLU made up of a set of 4 widgets and I want to break this up into 4 individual PLUs, we are having to post this through the Purchasing/Receiving System so that the inventory cost values follow.

Also, it would be nice in the Receiving system if backorders would automatically be shown for every item with zero items received. Right now we are having to scroll through each item in the purchase order so that the backorder number shows.

Pros

Pretty easy to use
Easy to set up up
Easy to configure
Good reporting features for sales and tax
Lots of options

Cons

Never any updates to the software, there use to be until they changed the system.

At least as of a couple years back demo install file had bugs in it or on purpose so if your license expired and you have to reload the software once you imported the back up DB the reports wouldn't work. You have to contact them to get an update but since your support license is expired you couldn't get help unless you renewed for another year..

Lots of GUI bugs that have been around for years and have been reported on several times.

Pros

Since they partnered with Shopify, the website integration with ACE is pretty easy and straightforward. It is a very manual process to begin, but includes features like live inventory and auto syncing sales to ACE.

Cons

The software is sometimes hard to maneuver and figure out. The reporting system is sometimes over complicated and it takes a bit to yield the results you want. It doesn't have features like smart search or other things that would simplify finding products that could make it a lot easier to use.

Pros

Easy to use interface, has all the features a small to medium size retail company would ever need.

Cons

Some functions, like correcting errors, or having a different shipping and billing address, could be easier to implement, but once you know how to do it, it's ok.

Pros

it is easy to use and easy to train new people on it. Customer support is very good with this product very knowledgeable!

Cons

I wish there was an online manual to explore options that I don't use. Wish updates were automatic! and built into the software. like sage 50 accounting software is automatic within the program once you have paid your subscription!

Pros

Great support team. Answers all of our questions in a timely manner. Whenever we have issues they are quick to respond.

Cons

Our system was not updated for a few years so the process of updating took a bit longer than expected and we were without our system for a couple hours and it was difficult to handle customers at that time.

Pros

It's been reliable. The software works as it should in the sense that every action is clearly labelled, and I don't think I've ever seen it crash.

Cons

It could be designed a bit better, but no complaints necessarily. Also, there are moments when finding certain transactions could easier.

Pros

Support. When something went wrong i had help right away to get things going again. Easy adding items. Generic POS parts compatible. Multiple stations. Good reports and labels. Nice layout. Worksheet price editing - amazing for having to change multiple prices in a flash.

Cons

Many features you may not use or understand. just ask. Manual covers most issues. Costs a bit to start. Multi line scanners are better than single line i purchased. Read Barcodes from any direction.

Pros

Excellent inventory management through purchasing, receiving functions. Great reporting features and simple to use software.

Cons

No mobile app available and workstations are unable to work independently off line for short periods of time if there is an unexpected interruption in the network connection.

Pros

Ease of making a sale, reports, inventory, receiving and invoicing is all right there, easy to access.

Cons

I would prefer automatic daily backup, weekend support would be great also. Lower support costs.

Pros

Least amount of update requirement. Easy to use for most part. Great customer service and tech support.

Cons

Does not work well new windows updates. Seems to crash almost every time there is any new major update from Windows. Ace wouldn't start up or there are other issues which prevent from from making sales. Then I have to call tech support and wait for it get fixed.

Pros

Sales screen is easy to navigate for new hires to learn. Integrates with nicely with payment processing.

Cons

Can't discount an entire sale, must discount each individual item. It is time consuming. Setting up new items and updating pricing must now be done in head office first before invoices can be entered in store database.

Pros

It does everything we currently need it to do, The Support staff is amazing and answer everything question I throw at them.

Cons

Lack of training to use the program, Yes when I call they help me through everything but it would be nice to be able to figure somethings out on my own.

Pros

The software is easy to use on everyday business transactions. After being instructed on how to enter our inventory on the matrix it works well. Monthly reports are of great value to retrieve information and balance records. The ACE support group have been an integral part of our success. They help solve problems.

Cons

I have yet to find any aspect of the software that is a problem.

Pros

The price point was great for a POS with so many features.

Cons

When I purchased ACE Retail POS, the manual did not include info on each and every function possible. I see the company improving on this year to year. There are a ton of features that not every company will need so I could see how this is an undertaking.

Pros

Ace POS is a simple and easy to use program perfect for any size business; plenty of in depth functions built in for analyzing and accounting benefits too. Affordable price & exceptional customer support!

Cons

We found that some functions are only able to be taken care of via customer support like changes to a completed invoice or adding large amounts of data to the inventory or customer database. Not really a problem though because customer support is so helpful and always very quick with response time!

Pros

I like it because it's easy to use. Easy to scan and sell and easy to add inventory. Easy to teach new staff to use.

Cons

The reports are sometimes difficult to navigate, but once you find the right one it can be useful. I do wish that it would automatically transfer to simply accounting like it used to .

Pros

Affordable, good customer service, good software for retail, easy to use, has a really good inventory module, and good reporting

Cons

The settings are change whenever you do an upgrade, when you do back date transactions, the date on the receipts still shows the current date,

Pros

The information you can store for customers, inventory and vendors. The fact we can email the invoices, orders and statements to the customers and the PO to our vendors.

Cons

Can not email to a vendor if the billing address is different. They still need copies of the invoices but we cannot email them because it goes to the billing address and that's it

Pros

This software is very user friendly and customer support is always there to help with an issue or even to listen to issues for enhancement.

Cons

There is so much still that we do not use because we have not had the time to venture into all the different aspects of the program.

Pros

The details that this software is able to provide and keep track of is amazing! You can print out reports in as little or as much detail as you need. This software is perfect for my small business but would definitely work for larger businesses as well.

Cons

I don't have anything negative to say about this software. Because it covers so much detail it takes me a bit longer to get familiar with all that it can do. But it has been a great investment for my business.

Pros

Easy to navigate and cash out. Buttons on the screen is a good size and layout is easy to use. Steps to complete a sale can't be any easier

Cons

Getting sale reports needs to be a bit easier. Would like tabs in the future for faster readout for monthly totals and weekly ones as well

Pros

Very user friendly, easy to train volunteers, financial reports are good, technical support is very good.

Cons

inventory issues not really understanding what is going on, effects and changes especially at year end

Pros

This software is so easy for our staff to use in the retail industry. It allows our staff to attend to other daily task.

Cons

The tech world has changed through the years and this software could probably use a little make over.

Pros

All the features that we would need for our business can be found with Ace pos. Reports are very detailed and customizable.

Cons

Wouldn't say that there are any disadvantages at the moment. Still haven't had a chance to use most of the features

Pros

Once learned, it is simple to use. Keeps track of staff and their activity. Good analysis feature. Attractive.

Cons

Can't connect a scale with a viewing screen.

Pros

Reports, webstore integration

Cons

Would like to be able to download an app to track the system from outside the store.

Pros

All in all it does most of what you'd want a software to do. It handles all manor of transactions very well.

Cons

The User interface is clunky. The Reporting is archaic. Lack of good exporting and importing, especially for reporting. The special order system could use an overhaul to make it more useful. You can use me as a sounding board if you need some guidance on making it a killer feature

Pros

The software for the most part is easy to use once you are all set up and going. Support team is wonderful in helping with any question at all.

Cons

It looks a little "old" and doesn't allow for multiple screens to be open so you must finish one task before moving on to another. Physical inventory counts are not as easy/efficient as I had hoped they would be but we will get there someday.

Pros

It is easy to use and navigate. Very User friendly.

Cons

Sometimes when we needed help we had to wait on the phone for a bit

Pros

It is quite user friendly and intuitive!

Cons

That when uploading files the photos do not upload, or transfer to the web shop.

Pros

We have a multi store operation with 2 dozens POS. We were using a well known POS software but when we needed to add the multi currency option we had to look for an alternative software. We switched to ACE and we are extremely happy we did. The tech support deserves a 10/10. The software is very friendly and have much more capabilities. The SQL server add stability and reliability that was missing in our previous system.
We do recommend ACE

Cons

There are no issues that we did not like

Pros

Functionality is as good as many of the big guy's. Really easy to use and customize. Technically sound.

Cons

Software does have issues as regards to screen resolution. On screens with lower resolution it cuts certain items off. Definitely needs work there.

Pros

This product has everything you need for a retail business. The features on this site are endless and will keep your business organized.

Cons

While having a lot of features is a good thing for a business, I found it slightly confusing and a lot to keep up with.

Pros

The product is suitable for basic needs, it has really good features, easy to understand and use for most users.

Cons

The customer experience could be improved and more features and functions should be looked into so they can suit various customer needs.