RingByName

Pros

COMMUNION likes the personal attention to details, given by RingByName. RingByName values the relationship, and has demonstrated this kind of excellence throughout the years.

Cons

There are improvements the company should adopt and implement, and has not. One example, RingByName Meet should operate seamlessly, regardless of the mobile device used, the browser used, or the amount of bandwidth available.

Pros

The support is incredible, I like that we tend to have the same technicians.

Cons

The pricing models, while competitive can be really confusing.

Pros

Very reliable company. Always available for any issue that arises. Quick and friendly service!!

Cons

N/A I have no cons. I love the ease of the ringbyname service.

Pros

Sometimes it works well. I am obligated to have 40 characters for this form to be "valid."

Cons

We've been complaining about a simple issue for 12 months and no one has made a true effort to correct it. We were told this was a small company, responsive to customer requests. Not a single request made a year ago has seen the light of day.
All three of our phones ring when a patient calls. Once the call is answered, the phone continues to ring on the other two phones until it is picked up and hung up. This was brought to your attention the first week we began service. It has been brought up multiple times since. Nothing has been done. In fact, [sensitive content hidden] just wrote us a note saying the issue cannot be duplicated, so the issue has been resolved. Here's the problem ... I have no idea who [sensitive content hidden] is. He's never sat here to listen to the ringing. 75% of my patients can tell you about the continued ringning. And subsequently, 75% of my patients know that Ring By Name is substandard when it comes to customer service and responding to customer concerns.

Pros

We’ve gone through a few changes to our setup recently, and we’re extremely thankful to the RingByName team for their support throughout the process, especially [sensitive content hidden]. The responsiveness and attention to detail have made things run smoothly, and we really appreciate the team's dedication.

Cons

Overall, the service has been great, but at times it can be a bit challenging to coordinate between our local technician and the RingByName team. Everyone is very helpful, but better synchronization between both sides would make the process even smoother.

Pros

customer service and professionalism of its employees

Cons

Just mention that there are recorded calls that we search for and cannot find, it is always solved by asking the company but it would be very good if they appeared at the time of the search.

Pros

The e-mail and transcription of voicemails

Cons

Sound quality is not always good. Voicemails are sometimes garbled

Pros

RingByName is easy to use and very flexible.

Cons

I have not discovered anything I do not like about the product.

Pros

I like that others don't have my personal phone number to contact me when I'm not in the office. In the app I can chose to show if I'm in the office or out of the office. This allows phone calls to come through or not.

Cons

I can't think of any thing I don't like about it.

Pros

This system allows us to keep up on important calls, tasks and emails, even when we are out of the office.

Cons

Not really a negative, but it has more features than I can figure out.

Pros

price

Cons

not being able to call certain numbers in the US
losing functionality when you made upgrades
incoming caller id is intermittent

Pros

Ease of use and record of calls. I can see what calls I missed and I love the call ID to confirm with clients on there contact info.

Cons

Not being able to chose extension options while on call

Pros

Easy to use, great reliability, customizable

Cons

Lack of some features: RBN takes a long time to add new features.

Pros

CALLER ID, AND USE CALL TRANSFERED. also, the text alert to my email its very helpful.

Cons

I don't have comments for this question.

Pros

Easy to use and understand for beginners

Cons

I do not have any complaints for ringbyname

Pros

The user friendly platform. Easy to maneuver through the system

Cons

I have used other systems and I have to say that this one by far is the easiest

Pros

On the Portal, everything is easily viewed.

Cons

So far it seems to be working very well.

Pros

The customer service from tech support is wonderful every time. They solve our issue in a timely manner

Cons

N/A there is nothing that i do not like about ring by name

Pros

Ease of use, great customer support. All around great product and team behind it.

Cons

I think Softphone implementation into the OX itself would be extremely helpful. More integrated?

Pros

Caller ID feature is great and gets lots of usage.

Cons

Not very User friendly in some features

Pros

I mainly use as voicemail Works very well

Cons

I use a headset so it's a little tricky to use.

Pros

I appreciate the customer service rep that helped me and assisted me with everything I needed and made sure my ring by name was up to date

Cons

I currently do not have any cons for this company

Pros

text messaging some patient find it easier to communication via text when canceling or confirming appointments

Cons

When Changes are made service is interrupted without notice .There is no follow-up beside a email that is sent after service is interrupted about changes the company know prior of whoever there's A fee increase theirs always so much confusion.

Pros

The system is solid little to none downtime so far.

Cons

I can recall an issue with their chrome extension however after taking the issue to customer service it got solved within 2 - 3 days

Pros

RBN has been an excellent implementation partner with reasonable costs associated. The tech support/ implementation experts were awesome. [SENSITIVE CONTENT] was the primary contact. The guy is a SUPERSTAR@!!!!

He was knowledgeable, patient, solutions based, great communicator, able to seek resources when challenges occurred and most importantly, set clear expectations and delivered on every expectation. He also, as part of that, kept in constant communication; allowing me to not have to call in or chase anyone for assistance or details.

Cons

So far, I need to learn more about the app and the ancillary app for cell phone usage. I also need to reprogram the features on my phone, not to my knowledge able to be performed via the admin dashboard.

Alternatives Considered

Reasons for Choosing RingByName

Switched From

Reasons for Switching to RingByName

Pros

What I love about it is, when I find something I don't like or prefer, they send my suggestion into their software team and BOOM, add the desired feature. I feel like a Beta tester for the best phone service (But way more than even that with all they offer) in the world currently!

Cons

There are minor bugs; but you all are always fixing them, I can't complain about that.

Pros

It has several very good features but unfortunately have not had the opportunity to test out any of the additional features yet with our office or are feature our office just wont benefit from.

Cons

the lack of easy capability with our previous Polycom phones. We had to purchase Yealink phones to work with the software and new platform. We would have preferred keeping our Polycom phones as they are easier to manage than the Yealinks. Plus several people have headsets that we purchased the addition adapters to help them work with the yealink phones but have been unsuccessful in getting them to work good.

Pros

The ease of use and reliability of the system has made it a breeze to manage the system. We run a school and had the system running during the 2020-2021 school year and we were able to do so much with the system and all our staff working from home.

Cons

I have not found anything to complain about, can the system improve? Yes, there is always room for improvement and RingByName is always coming out with new and improved services for their system.

Pros

Ring by name is a user friendly product, it is very reliable and the support is exceptional

Cons

Initial set up is a little cumbersome..........................

Alternatives Considered

Reasons for Choosing RingByName

Reasons for Switching to RingByName

Pros

We loved the call recording feature. It was fairly easy to use. Sometimes the features (transfer to agent) wouldn't work smoothly.

Cons

The call quality wasn't all that great. We used Zoiper app. It was often laggy or hard to hear the customer and vice versa, but for the price point, it was bearable

Pros

I love the phones, the system. It integrates well with other systems. Gives my client the feel of a large company. Easy to manage and change and to set up. I highly recommend them and [SENSITIVE CONTENT] is great!

Cons

I bought other phones first and then I upgraded them. It was easy to finance and switch.

Pros

This Company is very reliable about the service that they provide to us. Their engineers and support team are available immediately 24/7 to our requests of services or problems that we could have. Their developers do the same job with all requirements that we need to have inside the system or RingByName web portal.

Cons

We don't have any complaint about the service that they provide to us.

Pros

The simplicity of the interface makes the experience easier. I can access the interface from and iPhone or iPad from the customer site. This type of convenience is often overlooked. The customer service is the main reason we are partnered with RingByName. 99% same day response makes us feel our calls are important to them.

Cons

There could be some confusion as where to set-up parameters for users. (ex. hours, voicemail,etc.) Are they part of a department? If so the department takes over before the user. I think its more of a training thing.

Pros

I changed to Ring By Name when the company I was using their software was almost impossible to understand and their car forwarding feature on a phone that is not VoIP like a cell phone was never working. I am thankful that during Covid and the quarantine we were able to not skip a beat thanks to this amazing technology. My business was able to grow and thrive even during the most difficult unprecedented times thanks to ring my name

Cons

All of it is easy to use. I really don’t have anything that I do not like. Except maybe to carry an earpiece that could be wireless to make the calls easier.

Pros

I like being able to manage menus easily and edit routing.

Cons

Inability to add a mobile number as a routing feature. I.e. dial 1 for x and it just transfers to An external number without having to purchase another user.

Pros

Everything is fine for now until new challenges

Cons

Need to lower the price a little bit for new features

Pros

Follow me communication is great. Easy to direct calls.

Cons

Set up - but probably the same with all new software.
The hard phones connected to the VoIP system have not worked great. Better to have calls forwarded to mobile phone.

Pros

Like pricing, customer service, reliable and products

Cons

Does not like the voice, hopefully will change soon

Alternatives Considered

Reasons for Switching to RingByName

Pros

Easy to use, very stable and trustable. 100% recomendated

Cons

Devices configuration is not that easy, but Ring by name has a great support team

Pros

Everything is very functional, flexible, easy to use for users and above all excellent customer services

Cons

For me there is nothing that I do not like. everything is well functional

Pros

It's easy to use and visually appealing.

Cons

I like everything. It has added everything we need over the years, including texting, voice mail, call records, and a menu to change our outgoing caller id to any of our phone numbers.

Pros

As an international company, RingByName helps us to have several landing numbers in different countries, which allows us to personalize the auto-attendant individually in each country, which provides mobility to our team been in contact with our customers.

Cons

I wish to have integration with MS Teams.

Pros

Call Forwarding portion. Do t know anything about the dialer

Cons

I can’t easily take calls from office and can’t forward calls to other agents. Don’t like the time it takes to accept forwarded call.

Pros

The technical support I receive from [SENSITIVE CONTENT] was superb, he went above and beyond to assist me setting up a new device even though it was purchased from another source to use under the service I have with ring by name , He was excellent as well as all the team ever time I called in for help I feel special bc they always do their best to solve any issues or educated me on how to use the system

Cons

Everything works fine with me , I just hoped I would have known better about the phone I choose for the desktop bc is ok but I’m not happy with the features , too basic

Pros

CRM is fantastic, TEXT program is GREAT for business follow up

Cons

I am please with the software and have no complaints

Pros

I like the most is the flexibility on the recordings via readers or pre-recorded for prompts or voice mails. Reporting is good but it could be improved.

Cons

Too many areas that need to be looked at on the admin portal in order to get something done, it could be simpler.

Pros

I like that i do not need a desktop phone to service our clients.

Cons

The customer service reps are sometimes hard to understand.

Pros

It is easy to use, we can control all the call and it is a product with high quality overall. Very reliable software.

Cons

I like everything about this software. A minor details in the CRM tools but nothing important.

Pros

Many options to use with in the software. Very helpful customer service.

Cons

We don't have anything we don't like about this software

Pros

I have been using this system for over 7 years and anytime there was an issue, support was quick to resolve.

Cons

Nothing at this time - satisfied with the system.