---
description: Review of Ochatbot Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
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title: Ochatbot | Reviews, Pricing & Demos - SoftwareAdvice IE
---

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# Ochatbot

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> Ochatbot is an artificial intelligence chatbot platform designed for ecommerce and customer service applications. It serves online retailers from various sectors, aiming to enhance shopping experiences and customer support.

This platform utilizes natural language processing and machine learning to facilitate natural conversations with shoppers. It offers a range of features, including order tracking, cart addition, abandoned cart recovery, and round-the-clock customer service. It also provides product suggestions based on customer interactions.

Ochatbot offers analytical tools and reports, providing insights into chatbot conversations and performance. These reports track various metrics to help ecommerce businesses gauge the effectiveness of the chatbot and identify areas for improvement. By harnessing Ochatbot's advanced AI capabilities and its suite of ecommerce features, online retailers have the potential to increase sales, reduce support costs, and foster enduring customer relationships.
> 
> Verdict: Rated **4.8/5** by 8 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 8 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support | 4.8/5 | Based on overall reviews |
| Value for Money | 4.9/5 | Based on overall reviews |
| Features | 4.9/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Ometrics
- **Founded**: 2003

## Commercial Context

- **Starting Price**: US$29.00
- **Pricing model**: Usage Based (Free version available) (Free Trial)
- **Pricing Details**: Free, Basic, Plus, Pro, Enterprise plans
https://www.ometrics.com/pricing
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- A/B Testing
- AI Copilot
- AI/Machine Learning
- API
- Abandoned Cart Saver
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Augmented Analytics
- Automated Responses
- Automated Routing
- Autoresponders
- CRM
- Call Centre Management
- Canned Responses
- Catalog Management
- Chat Transcript
- Chat/Messaging
- Chatbot
- Client Portal

## Integrations (6 total)

- BigCommerce
- Shopify
- Shopify Plus
- WooCommerce
- WordPress
- Zapier

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Headless eCommerce Platforms](https://www.softwareadvice.ie/directory/4080/headless/software)

## Related Categories

- [Headless eCommerce Platforms](https://www.softwareadvice.ie/directory/4080/headless/software)
- [eCommerce Software](https://www.softwareadvice.ie/directory/4340/ecommerce/software)
- [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software)
- [B2B eCommerce Platforms ](https://www.softwareadvice.ie/directory/4328/b2b-ecommerce-platform/software)
- [Customer Satisfaction Software](https://www.softwareadvice.ie/directory/4627/customer-satisfaction/software)

## Alternatives

1. [Lucky Orange](https://www.softwareadvice.ie/software/324513/lucky-orange) — 4.7/5 (260 reviews)
2. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1753 reviews)
3. [Tidio](https://www.softwareadvice.ie/software/157633/tidio-chat) — 4.7/5 (590 reviews)
4. [Salesforce Starter](https://www.softwareadvice.ie/software/82914/salesforceiq) — 4.4/5 (223 reviews)
5. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4072 reviews)

## Reviews

### "Great way to maximize revenue" — 5.0/5

> **Jim** | *25 February 2020* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: No coding means a quick implementation for clients. Helps lost users, more friendly than site search, increases revenue by increasing conversion, decreases bounce rate, is mobile friendly, company implements suggestions quickly. Separate from Facebook Messenger.
> 
> **Cons**: I have a client that wanted live chat features. That isn't a con now though, as they added that feature request quickly for us.
> 
> I recommend this specific chatbot for any client looking to maximize their revenue, and have started using it on one of our sister companies: An eCommerce store selling sporting goods. Ochatbot has helped me understand how easily customers can get confused, and how to make even the site navigation more effective.

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### "The Future of Search" — 5.0/5

> **Libby** | *2 March 2020* | Marketing & Advertising | Recommendation rating: 8.0/10
> 
> **Pros**: Trends are showing lower time on-site across the web.  Customers want to access their info instantly with minimal search.  Ochatbot helps us and our clients connect with customers on their terms. It's fully customizable to our business.
> 
> **Cons**: At this time they do not have live chat but I read Ometrics is launching it in March 2020.

-----

### "Ochatbot review" — 3.0/5

> **Verified Reviewer** | *26 July 2022* | Computer Software | Recommendation rating: 8.0/10
> 
> **Pros**: Ochatbot's artificial intelligence gives the impression of talking to a real person, accurate and responsive communication.
> 
> **Cons**: The webpage design could be better and the price maybe is too high compared to other competitors.
> 
> Positive experience, Ochatbot integrated into an ecommerce application.

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### "Charlottes Web" — 5.0/5

> **Matt** | *25 February 2020* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: Ease of use and implementing new content
> 
> **Cons**: I think if anything we could improve the UX of the bot but that's most likely on my team for styling

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### "Ochatbot" — 5.0/5

> **Susan** | *25 February 2020* | Hospitality | Recommendation rating: 10.0/10
> 
> **Pros**: It answered most commonly asked questions by potential clients leading to conversions and allowing me time to focus on more important tasks.
> 
> **Cons**: I find it to meet most all of my needs and objectives.

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/444270/ochatbot)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/crm/ochatbot-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/444270/ochatbot> |
| en-GB | <https://www.softwareadvice.co.uk/software/444270/ochatbot> |
| en-IE | <https://www.softwareadvice.ie/software/444270/ochatbot> |
| en-NZ | <https://www.softwareadvice.co.nz/software/444270/ochatbot> |

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