--- description: Review of HelpCenter.io Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: HelpCenter.io | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Knowledge Base Software](/directory/3898/knowledge-base/software) > [HelpCenter.io](/software/444833/helpcenter-io) # HelpCenter.io Canonical: https://www.softwareadvice.ie/software/444833/helpcenter-io Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/444833/helpcenter-io?page=2) > With HelpCenter.io you can craft a good-looking and smart knowledge base that answers your customers' questions without writing a single line of code. HelpCenter.io offers an intuitive, fast, and collaborative content editor that makes it easy for anyone to get their hands on writing content, a fully customizable starter knowledge base template with live preview and versioning. This way, you can keep updating it with the peace of mind that nothing could break even when it already serves customers. Our AI-powered website widget will allow you to bring your knowledge base where your customers are and proactively answer their questions so your customer support team can focus on the crucial support cases instead of wasting time answering the same ones over and over again. > > Verdict: Rated **4.8/5** by 11 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 11 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: HelpCenter Solutions ## Commercial Context - **Starting Price**: US$99.00 - **Pricing model**: Other (Free Trial) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Argentina, Australia, Brazil, Bulgaria, Canada, Denmark, France, Germany, India, Ireland, Italy, Netherlands, New Zealand, Norway, Portugal, Romania, Singapore, South Africa, Spain, Sweden and 3 more ## Features - API - Access Controls/Permissions - Alerts/Notifications - Catalog Management - Collaboration Tools - Commenting/Notes - Content Library - Content Management - Customisable Branding - Customisable Reports - Customisable Templates - Customizable Fields - Data Import/Export - Decision Support Systems - Drag & Drop - Full Text Search - Knowledge Base Management - Multi-Language - Self Service Portal - Single Sign On ## Support Options - Email/Help Desk - Knowledge Base ## Category - [Knowledge Base Software](https://www.softwareadvice.ie/directory/3898/knowledge-base/software) ## Related Categories - [Knowledge Base Software](https://www.softwareadvice.ie/directory/3898/knowledge-base/software) - [IT Documentation Tools](https://www.softwareadvice.ie/directory/4607/it-documentation/software) - [Knowledge Management Software](https://www.softwareadvice.ie/directory/1884/knowledge-management/software) ## Alternatives 1. [Freshservice](https://www.softwareadvice.ie/software/436317/freshservice) — 4.5/5 (685 reviews) 2. [Helpjuice](https://www.softwareadvice.ie/software/28217/helpjuice) — 4.7/5 (102 reviews) 3. [Salesforce Sales Cloud](https://www.softwareadvice.ie/software/2764/salesforce-sales-cloud) — 4.4/5 (18768 reviews) 4. [Freshdesk](https://www.softwareadvice.ie/software/110247/freshdesk) — 4.5/5 (3408 reviews) 5. [KnowledgeOwl](https://www.softwareadvice.ie/software/28525/knowledgeowl) — 4.8/5 (236 reviews) ## Reviews ### "One of the best help center app available." — 5.0/5 > **Verified Reviewer** | *28 September 2021* | Consumer Electronics | Recommendation rating: 10.0/10 > > **Pros**: Easy to navigate and edit articles, easy to customize, and pretty good search function. > > **Cons**: 1. There is no "add table" function, which is kind of problematic, as we need to generate HTML code and add it to the article. Adding the feature would be nice. . 2. It would be cool if helpcenter.io is compatible with Gorgias, Zendesk, Zohodesk. > > Support is very helpful and friendly. Tbh, I had a few problems setting up the page, but with the supports help, I think it's looking pretty good now. ----- ### "Feeling "at home" with an unusual residence for my website" — 5.0/5 > **Johannes** | *24 September 2024* | Education Management | Recommendation rating: 9.0/10 > > **Pros**: Hard to say what I like most. Three things come to mind: 1) The flexibility of the tool \& how easy it is to use (at least for me it works pretty intuitively) 2) The direction (how it has evolved over the years that I've used it, even integrating some suggestions I made) 3) The communication \& support from \[sensitive content hidden\] (it really feels like he wants to help/support if I have an issue or an idea. Reflecting about it, the last point may actually be the most important. Certainly the main reason why I feel very comfortable recommending Helpcenter.io to my friends. 🙂 > > **Cons**: What comes to mind first about what I like least is the fact (?) that I can't synchronize my Online-Articles with offline Documents. I would love to write most of the articles while being offline (and not in code) and it would be a biig improvement if I could easily synch them in a way that updates my existing articles without me having to copy\&paste for hours. > > For the overall experience, the first word that comes up is "familiar". I kind of feel "at home" with all the "non-tangibles". How \[sensitive content hidden\] \& his team communicate; how I can use the dashboard intuitively; how it improves continuously. Hard to put into words, but it just "feels right" to be here \& use this tool not only as an addition to my website, but as my actual website. ----- ### "Simple yet (or even therefore) powerful" — 4.0/5 > **Anselm** | *20 August 2024* | Human Resources | Recommendation rating: 7.0/10 > > **Pros**: The feeling that there are real humans behind it and therefore lots of opportunities for change and flexibility in the future. -\> That it's evolving and not just a big burocratic company with a set product, where the individual customer is relevant and nothing really happens. > > **Cons**: because there wasn't the option to create templates there were some mistakes because we did that stuff manually. I think that changed now. :) > > We used it to create a knowledge base for our organization and often times when you do stuff like that, it doesn't really work or gets complicated quickly. But this time with helpcenter.io it actually was quite sustainable and we used it a lot. I think the simplicity of the tool plays a big role in it. ----- ### "Exceptional Support and Great Value" — 5.0/5 > **Abhi** | *22 August 2024* | Entertainment | Recommendation rating: 10.0/10 > > **Pros**: What stood out most about HelpCenter.io was their exceptional customer service and the overall value for the price. Initially, we were concerned about the platform's customization options, but that worry quickly dissipated. When we reached out to cancel our subscription due to these concerns, we were pleasantly surprised by a personal response from the \[sensitive content hidden\]. He not only addressed our customization needs but also provided us with three complimentary months of service. This gesture, along with the team's dedicated support, ensured that we ended up with a help center tailored perfectly to our requirements. Additionally, HelpCenter.io offers a flat rate that remains consistent regardless of the number of team members, making it easy to scale without worrying about rising costs. > > **Cons**: Our initial concern was the perceived lack of customization options. However, this issue was promptly resolved by the proactive support from \[sensitive content hidden\] and his team, so it no longer affects our view of the service. > > Our experience with HelpCenter.io has been highly positive. Despite our initial doubts, the platform proved to be an excellent choice, offering straightforward usability and great flexibility. Compared to other help center solutions we evaluated, HelpCenter.io stands out for its simplicity and fair pricing. The user interface is intuitive, and the customer service is outstanding, making it a reliable and cost-effective solution for our needs. ----- ### "Great product" — 5.0/5 > **Ilya** | *24 May 2023* | Banking | Recommendation rating: 8.0/10 > > **Pros**: It is easy to set up and use. Lots of functionality is available from the box. > > **Cons**: Bugs in the layout that appear from time to time. > > We were able to set up and launch a Help Center for \[sensitive content hidden\] within days. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/444833/helpcenter-io?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/444833/helpcenter-io) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data