About Front

Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person and unlock visibility and insights across all of their customer operations. Additionally, it drives operational efficiency that prevents churn, improves retention and propels customer growth.
Front Software - Front’s familiar inbox interface makes normally headache-inducing activities — from onboarding to a busy day’s work — a very welcome breeze.
Front Software - Give your customer service team the gift of effortless collaboration. Loop teammates in with simple @mentions on emails. Share conversation history with ease. Escalate messages in just a click.
Front Software - Save time with powerful workflow automation that’s simple to set up, maintain, and scale however you need it to.
Front Software - An omnichannel platform that consolidates messages from all your communication channels – email, SMS, social media, live chat, WhatsApp – all in Front.
Front Software - Measure performance to uplevel your customer experience while improving efficiency for your business.
Front video
Front Software - Front’s familiar inbox interface makes normally headache-inducing activities — from onboarding to a busy day’s work — a very welcome breeze. - thumbnail
Front Software - Give your customer service team the gift of effortless collaboration. Loop teammates in with simple @mentions on emails. Share conversation history with ease. Escalate messages in just a click. - thumbnail
Front Software - Save time with powerful workflow automation that’s simple to set up, maintain, and scale however you need it to. - thumbnail
Front Software - An omnichannel platform that consolidates messages from all your communication channels – email, SMS, social media, live chat, WhatsApp – all in Front. - thumbnail
Front Software - Measure performance to uplevel your customer experience while improving efficiency for your business. - thumbnail

Front pricing

Front does not have a free version but does offer a free trial. Front paid version starts at US$29.00/month.

Starting Price:
US$29.00/month
Free Version:
No
Free trial:
Yes

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Browse Front Reviews

269 of 269 reviews
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Arjun
Arjun
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/12/2023

Never bcc internally again

Couldn't imagine living without it. Treating email collaboratively has probably reduced the number of internal emails by a factor of 10. The integrations with every platform via API let us manage tons of internal workflows in a completely automated way. Overall, we're happy to pay for it - every dollar in Front probably saves us an hour in FTE time.

Pros

The ability to treat email as a collaborative effort is groundbreaking. It's easy to create visibility and work asynchronously on emails that would otherwise take multiple forwards and slack conversations. Integrations and automations are great too.

Cons

Fairly expensive if you don't use it for a large number of folks, AI features are pretty limited right now.

Response from Front

Thanks so much for taking time to provide feedback!

Replied 6/2/2024
Rafael
  • Industry: Banking
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 26/9/2024

Want to save money with emails? Front.

My experience with Front so far has been highly positive, and it honestly doesn't take long until one can see the amount of time (and money) that the automation and integration will save the company.

Pros

Front offers a simple and intuitive interface. It allows one to create inboxes and easily separate subjects into different categories and consequently offering automation, which by itself always save the company a lot of money when the issue is handling hours. Not to mention that this software is really good at integration with other softwares, which saves so much time from having to cross reference information.

Cons

While some competitors will have a URL for each individual email, Front has a generic URL for the inbox. Of course that the emails offer individual identifiers that can be found by selecting "Copy message link", but this isn't that much of an inconvenience and it can be addressed by a simple learning module.

Response from Front

Hi Rafael, thanks so much for the review! We're thrilled you've had a positive experience 🙂

Replied 1/10/2024
Abigail
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Weekly for Free Trial
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 2/1/2025

A great solution for omnichannel communication

Pros

I really loved the way this software can combine many communication platforms into one place, it makes working so much easier.

Cons

Generally didn’t find any cons during using this software.

Response from Front

Hi Abigail - We're so glad you're having a great experience with Front! If you ever need anything, don't hesitate to reach out to us at [email protected].

Replied 6/1/2025
Bryce
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
1
Functionality
3
Ease of Use
2
Customer Support
1

3
Reviewed on 5/6/2023

Seems like a decent platform but they ask too much trust in their pricing model, don't...

I felt the sales process was pushy. No where on the website pricing does it say there's a minimum number of seats required for their Growth and Scale model. Growth is 2 seat minimum and Scale is a 5 seat minimum. When I clicked to be contacted by sales I received this pushy email from [sensitive content hidden] Sellman in their sales department that said "10 user minimum, 12 month agreement only--no monthly option, annual billing nad $1188 per user per year." all matter of fact like, "If you don't want to do this, don't even bother." when I queried this, I was sheepishly told the minimum was 5 users, not 10 but what little trust I had for a platform that asserts a pushy annual rate, payment upfront with no real platform experience was lost at that point.I felt this was a total bait-and-switch compared to what their website pricing model appears like. With a zero refund policy but yet demanding minimum user amounts AND no monthly trial period, just a flat "Pay me money now"? I can't ever recommend this tool.

Pros

I appreciated the all-in-one functionality Front seemed to have--way more tools than we actually needed.

Cons

Their pricing model is an incredibly bloody gouge. ONLY annual billing, all due at signing, minimum seat count of 2 seats and their terms say NO refunds. Meanwhile their trial service doesn't actually even have full functionality to test that it works with integrations.

Adam
  • Industry: Leisure, Travel & Tourism
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 9/11/2024

Front User Experience Review

It's awesome. We actually just transitioned to Zendesk for a few months now but for our business model, agents find Front more effective.

Pros

Ease of use and a wide variety of functionality.

Cons

Crashing issues when email threads get really long.

Alternatives Considered

Zendesk Suite

Reasons for Switching to Front

We used to use Front and we are now usimg Zendesk. A few of our employees who are not handling agent tasks are still using Front.

Response from Front

We're so glad your team is working much more effectively with Front 💜 If you ever have issues or questions, you can always reach out to us at [email protected]!

Replied 25/11/2024
Tim
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
4

5
Reviewed on 13/11/2023

If you have multiple teams managing emails daily, Front is for you.

Overall it was easy enough to set up and configure rules without much technical help. The difference from other systems we used to manage our email was instantly significant and improved efficiency and response times.

Pros

The internal team chat enhances communication and collaboration. The clarity of who is responding or seeing quickly that someone has responded so you do not waste time on emails that someone has already sent or is working on sending.

Cons

The integration with WhatsApp that we use to communicate with drivers is really more geared toward communicating with customers and is a bit quirky but we made it work.

Solomon
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 9/5/2024

The Bestselling in the market Customer service and Collaboration tool.

Pros

It gives is realtime collaboration with our staffs.
It has a very intuitive interface and dashboards.
The customer service is good.
It is a no code tool and we love it as it makes it easy and fast for is to automate our workflows

Cons

It has been good all along and we have experienced no dislikes

Response from Front

We're thrilled that you're pleased with Front! If your needs or workflows in the product ever shift, please share feedback with us here: https://community.front.com/ideas.

Replied 10/5/2024
Patrick
  • Industry: Building Materials
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
0

4
Reviewed on 8/4/2024

Front App easy to communicate without all the emails

Pros

The ability to chat in realtime on an email thread.
Invite non-emailed teammates to an email thread.
have less emails
Shared email Boxes

Cons

Its a little tricky to set up but there is a lot of support to help you out.

Response from Front

We're thrilled you're having a positive experience, Patrick. If you ever need us, you can reach our support team at [email protected]!

Replied 15/4/2024
Jessica
  • Industry: Broadcast Media
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/9/2024

Front, seamlessly enhancing collaborations among team members.

Helpful software that enables team work and unites communications for our team collaboration.

Pros

First the video tutorials and the way the software helps ease off saturated workloads.

Cons

No complain, because it's quite useful in seamless communications among our team members.

Response from Front

We appreciate the positive review, Jessica!

Replied 1/10/2024
Zoltan
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Monthly for Free Trial
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 21/12/2024

Great bit of software.

Pros

It was so easy to integrate all the social media channels we wanted to be able to use all of them from the same interface.

Cons

At the beginning it seemed a bit difficult to understand but once I got the hang of it it was a breeze.

Clayton
  • Industry: Package/Freight Delivery
  • Company size: 51–200 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 4/6/2024

Front Review

Pros

My company did a trial of Front because we were in the market for a ticketing/email tool. I found it to be very user friendly and intuitive. It had a lot of good features and felt very similar to use as Outlook, but with much better reporting features.

Cons

There wasn't anything I disliked. Ultimately, the company didn't move forward with it. But I really liked it and was pushing to use it for my team.

Response from Front

Hi Clayton, thank you for the positive review of Front! We hope your team is open to trying again in the future. We have some exciting new features launching very soon 👀

Replied 1/10/2024
Verified Reviewer
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/9/2023

Email management made easy!

Overall experience was very useful and impactful!

Pros

Easy to use, email management in one place for many different accounts is just WOW!

Cons

No cons to be honest! My short time using it was just great!

Ashley
Ashley
  • Industry: Legal Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/1/2023

Front is a lifesaver

Pros

For several years, our administrative team used Front and it improved our internal workflow and customer communications significantly. Now our entire office is using Front and the combination of client and internal emails with internal comments and discussions is indispensable. We have never been so efficient, and I can't imagine work life without Front.

Cons

When we have an issue, the support team is very responsive. Bugs are addressed quickly and our ideas for improvement are often implemented.

Federico
  • Industry: Printing
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
3
Customer Support
5

5
Reviewed on 18/1/2023

Email overflow management

Positive experience overall.

Pros

I loved the Inbox -> Channels system. We were able to organize the mess that several shared Exchange mailboxes brought us over time.We now have a bird eye view of everything. Assignments and comments made it easy to reroute conversations as needed.

Cons

It lacks an Italian translation. Most of us don't know English, but the tool was valuable enough that we made the necessary steps to abilitate non-english collegues to use Front.

Paul
Paul
  • Industry: Accounting
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/12/2019

The Best Team Collaboration Tool!

My team is able to be more efficient and we all can see past comments and such so it makes our team more cohesive. Many times the client doesn't even know which team member they're speaking to because we are so united...because of Front. We are able to create Asana tasks directly from our Front inbox which saves some time. I am able to stay more organized and keep the cleanest inbox that I've ever had in my entire 20+ years of work experience. I can't believe that I could even live without Front before. I don't see how I can ever go back to the old way of just sending e-mails and losing the collaboration function that Front provides. One problem that many people have is tagging an e-mail as backup for a task or the like. With the permalink feature, we're now able to attach an e-mail string to any Asana task so that the we can quickly refer back to the e-mail without screenshots and the like. It's so much easier now to keep all of our information together without an overload of e-mail messages.

Pros

I love being able to comment to teammates and to create a client-specific e-mail for our clients to respond to in order for collaboration to be smoother and for communication to be shared. I like being able to share drafts with my team so that they can review and even send if needed. If my direct reports want an e-mail to come from me but want to be sure I say exactly what they want to be heard then they just type up the e-mail, share the draft and @mention me, I edit it, my signature automatically attaches and then I send the e-mail as if I had written it. It's actually quite brilliant instead of sending an e-mail to one person to review, you can share it and everyone can see the edits. I like how you can immediately see at the top the tags of whose folder you're in so that you don't have to search through the e-mail to realize where you may be or which client you're working with. I also like the feature that lets you know if one of your colleagues archive the message that you're currently looking at. It helps to know this so that you know whether or not you need to reply to the message or assume that they're still going to respond. I also love how we can snooze an e-mail until later so they don't junk up the inbox. I am usually terrible at just leaving my inbox full with unnecessary messages that I forget to get back to until it's too late. With Snooze, I now say goodbye for now and get it out of my mind completely and then am reminded of it at the appointed time.

Cons

I haven't really found anything that I don't like yet. One thing that may improve but is not a big deal is that tagging folders at the top right does not always work but if I drag the message to that folder then it does work. It would be nice if you could add an Asana task from Front without adding it to a project. For example, if it's a private task that I don't want shared with anyone else then I should either be able to make it private or not add it to a shared project. I was going to say that I would love to make reactions to the comments placed in Front but it appears that that option was added 18 hours ago so someone else beat me to the punch. It might be nice to have the option to add a follower to an e-mail thread but make it so that they cannot see any previous comments to when they were added. This would just make it so that you can share current information going forward but not include any past information that you may not have wanted to get into their hands. I'm sure Hillary would have loved that feature. One thing that I would love to add is an @mention to say something like @all or @everyone that tags everyone that is assigned or a follower to a particular e-mail comment thread.

Laurens
Laurens
  • Industry: Consumer Electronics
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 27/6/2020

Front, a must need in your business!

I strongly recommend using Front. Not only is the program / email-client very good, but the employees at Front are also equally capable. Through the e-mails they send and the experience I've had with their customer service, I noticed they really care about their program and what the consumer thinks of it. If you have any questions, they will answer it properly. If you have any suggestions, they will sincerely think about it.

Front has impacted my work, by making my work easily manageable. I can clearly see incoming e-mails being divided into different inboxes. Everyone can have different rights, so not everyone can see how cases are handled. Furthermore I can easily search my sent e-mails, even by using formula's such as ‘from:’ or ‘to:’, which makes searching older conversations or e-mails for bigger cases very easy. This can be very though in other e-mail clients.

I can conclude that my overall experience with Front is very good!

Pros

I like how everything is organized and therefore is easy to see. I can clearly see the divided inboxes on the left, making it easy to see how much work still needs to be done. Also, the e-mail conversations itself are shown like they are in e.g. iMessage or Whatsapp. This feels really familiar and makes it easy to read really long conversations.

Moreover, there are many settings, which can make the difference for various different users. For example, I use the 'Paste as text' setting, so everything I paste is stripped of its formatting. I know some of my colleagues dislike this, but I love it.

Furthermore, shortcuts are easy to learn and this makes it possible to work even faster.

Overall, I think Front feels very intuitive, it is easy to learn, and makes e-mailing a lot easier.

Cons

At the moment, there is but 1 thing I dislike. When you’ve just sent a new e-mail, it takes a while to show up in the ‘sent’ folder. We used to be able to see that immediately. Because of the way we work, we copy and paste the text of the sent e-mail in our other systems. This delay, especially when one sends many e-mails, is particularly annoying. This is the only minor thing I think can be improved.

Shari
Shari
  • Industry: Consumer Services
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 5/7/2022

A Great Software to Communicate With Customers

Pros

I've used Zendesk for years, which is a really popular customer ticket support software, and this software is way better than it! The UI is already familiar as its set up like the main inbox to your Gmail or Outlook account and you can actually see when a customer has 'Seen' your message! The software has its own Desktop app unlike a lot of others, but I mostly use it through the web to sift through multiple tickets easily. A great benefit, as well, is how easily you can integrate other software into their plug in feature. So you can connect it with your business' Shopify, Salesforce, WhatsApp, Google drive and many many other apps! There's a comment section on each conversation that you can use to communicate with team members and because it's a true emailing software, you can CC and BCC other people on your customer's messages, if necessary. You can set a time limit for how long you have to cancel a sending response and you can create templates for canned responses/macros that you will have to use on a regular. It's a really great software and I wish I could use it for every email/ticket customer support role I'm ever in.

Cons

The only dislike I have is when I was first given access to it, I selected the option to log in with my work's Google account to make the process easier. I then realized that my work emails were actually coming into the main Front's inbox and all the other teams could see those messages. I found the option to turn off all personal incoming messages but I could not unlink my Google account from it so I can still see all my old messages in my inbox and have no way of removing them without them being deleted from my actual work account's email.

Verified Reviewer
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
4

5
Reviewed on 25/5/2022

Front is amazing tool to manage your email

It's amazing overall. We saw email managed properly. Being a part of sales team email tracking is a bliss as it increases our productivity

Pros

Frot is amazing. The best feature is email tracking through which you can get the read receipt of the email. Also, the tagging feature is good and helpful where you can tag or assign your teammates on the email

Cons

The user interface is a bit complicated and difficult to use for the new user. Also, the mobile app tends to go slow sometime. Rest all is good

Lauren
  • Industry: Logistics & Supply Chain
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
3

5
Reviewed on 25/9/2020

A Shared Work Model DREAM!

Pros

My team uses Front daily for our customer communication, as well as internal communication. The ability to tag an internal user and comment on the threads without having to reply to the email is a game-changer when it comes to problem-solving and communication regarding more complex emails.
We used multiple inboxes, separated into different inbox groups, with different permissions. It was easy to track and manage despite having so many inboxes.
In a shared work model, the ability to assign emails to yourself or other members of the team was extremely useful, to ensure we were not doing double-work or responding to emails at the same time. On top of that, you would be able to see when a teammate was replying or typing under the email, which was a good way to know who was working on what.

Cons

Front tended to have quite a few outages and crashes that impacted our workflow heavily. Fortunately these were able to be resolved quickly and communication was reliable and fast! However, the number of times we experienced an outage was frustrating.

Verified Reviewer
  • Industry: Media Production
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
3
Customer Support
4

2
Reviewed on 6/5/2018

Buggy and slow product, with lack of attention to detail

Ability to respond to and manage emails as a team.

Pros

I can share and comment on threads with the rest of my team. As an admin, I also have granular control over users' access permissions to email inboxes.

Cons

The disregard the little details over and over again in favor of new updates. The app (iOS especially) makes me wait a lot of times when it shouldn't, making it feel slow in stark contrast to other mail apps. Things don't load instantly. Contacts aren't cached. Their UI designers blatantly disregard Android / iOS / Mac / web design conventions (which are there for a reason) in favor of their own convoluted system. Their release notes are boring and they make me update my app even when it's perfectly usable (this condescending attitude is particularly annoying). Many of these small glitches have actually led to catastrophic disasters within my team like unwittingly sending followup emails ("sequences") to 200+ recipients. My advice to them: focus on stabilizing your current, buggy product rather than trying to introduce a million features that don't work 100%.

Nick
  • Industry: Real Estate
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/8/2020

Great App for Team Management of Tickets and Emails from Various Sources

We're thrilled with our experience. Support team really does an incredible job at providing super helpful information quickly and kindly. Their self-support documentation is also wonderful. The application itself functions as expected for our inbound sales team to manage hundreds of inquiries with Canned Responses, auto responses, Snooze + Follow up, tagging, and collaboration. Highly recommend the tool. We use Zendesk for our Customer Experience team (support). It is a very robust tool and we haven't evaluated fully what it would look like to move to Front App from Zendesk. The needs get very technical for huge customer support operations, so Front would probably be sufficient, but I haven't fully vetted that.

Pros

I love the customer support. The tool behaves as expected and has the requirements we need to manage a global set of 6 inbound sales teams, managing tickets that come from all of our property listing sites. It has integration with Salesforce that allows our reps to interact seamlessly (for 90%+ of instances). We're very happy with the rule automation and workflow management. Our company heavily relies on Front and is happy to do so!

Cons

The analytics are pretty good, but could use some more flexibility. There are a couple niche, specific limitations that we have that we have to build workarounds for. Honestly can't think of a major pain for our use case. It is a sales use case, not customer support. Very rare down time, and any issue is displayed for all to see and addressed quickly.

Verified Reviewer
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/7/2018

Front has allowed our company to save about a 5 to 1 ROI in time savings

Major time savings and better organization is the key benefit we get as well as being able to build our own custom plugins.

Pros

Front allows teams to work in a more organized flow with incoming emails. One of the ways we have been able to utilize Front has been to group all emails for specific teams into Team inboxes and then team members can take emails out of the queue and work to bring the box to zero. This has saved us a lot of time from trying to organize emails in outlook.

The main selling feature for us however was the ability to create a custom plugin in the panel on the right as well as pull data from the current conversation from the Front API that is well built. This allows us to customize our flow.

Front also has several default integrations some more useful than others. They seem to be growing at a large pace so you can expect to see major enhancements with the product in the future.

Cons

The price can be a little high per user and the Enterprise version doesn't seem to offer the kinds of benefits you would want to see for such a large price jump. There also seem to be some features on enterprise that feel like they should be one tier down like user roles and authorization.

Verified Reviewer
  • Industry: Automotive
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/8/2021

Nice Product!

My overall experience is , Chiefs at our organization guaranteed they had the option to accomplish 'inbox zero' out of the blue utilizing Front. The idea of allocating messages to individuals to activity has substituted the requirement for a different tagging framework.

Pros

It's really simple to utilize and consummate when working in group. It's fundamentally difficult to miss any email with this product and very pleasant the manner in which it seems as though when utilizing it consistently.

Cons

The schedule isn't great however is helpful when absolutely necessary. The contact highlight is shockingly ailing in usefulness contrasted and the remainder of the application. The examination reports could be more adaptable.

Treavor
  • Industry: Furniture
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/3/2020

1-Year Review

Using Front has truly allowed me to take charge of my inbox! It has helped us communicate better between workers, as well as work more efficiently as a team to get the work done. Everything is open and available between each of us, so we can help each other and maximize the talents of one another in responding to the needs of our clients.

Pros

After a full year of using Front, the thing I find the most useful is the ease and efficiency of sorting and prioritizing my daily email. The ability to snooze, assign to another individual, or add quick notes about the email, along with the ability for others to see who is working on a reply, has made our efforts so much more efficient! Everything runs seamlessly and it has become second nature, very quickly.

Cons

There are still a few "glitches" when it comes to opening certain attachments, but I think that is always the issue with any email program. The only other issue is with the mobile app - it takes a few extra steps to modify email recipients, but it isn't that often that this has to happen.

Jake
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 23/2/2020

Collaboration Made Easy!

I highly recommend Front for team-based customer service or support teams who can take advantage of shared drafts, comments, assigning threads, tags, and snoozing. Our team works with high customer ratios, mostly reactive but with some proactive outreach, and Front enables us to work collaboratively to drive customer success at scale in an efficient and cohesive manner.

Pros

As a member of an at-scale team-model customer success team, Front simplifies and streamlines collaboration by enabling transparency into what the rest of the team is working on and who they're speaking with, ease of use sharing threads and context among the team, insight into past customer communications, and robust integrations with G Suite and our CRM among other platforms. The Front team is consistently innovating on top of their existing functionality to continually make the platform more user-friendly and fun to use. I certainly enjoy the UI much more than working out of Gmail.

Cons

I prefer the web-app version of Front as opposed to the desktop app simply because I like having all my tools in one browser window, and I love the keyboard shortcuts that exist on the web app, but I know there are so many more on the desktop app that I would love to see enabled the web app. Other than that though I don't have too many complaints! Their product team is always responsive to feedback, and when I have a problem they are quick to address my concerns

Elle
Elle
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 2/2/2024

A must for businesses with delivery drivers!

The experience is positive. It's easy to set up and use. We use it on a daily basis to allocate and track orders

Pros

Being able to auto-import our orders and then allocate them to a delivery driver is really simple and easy within Front.

Cons

I haven't seen any downsides to using Front at this time.

Response from Front

We're glad your experience has been positive and that you're seeing a ton of value in easily assigning orders to drivers. Thank you for taking the time to share your feedback!

Replied 6/2/2024
Sophia
  • Industry: Logistics & Supply Chain
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 5/12/2023

Help your company see what's in "Front" of you

Fantastic! I didn't use it before coming to Zonos, and we haven't used any other email platform to communicate with our clients since.

Pros

Front makes it easy to organize, prioritize, and manage emails. Front makes internal collaboration seamless and efficient.

Cons

Nothing really. I just don't like how they took away the Star feature

Response from Front

Thanks so much for your positive review, Sophia. We're glad you enjoy the product (and Front puns) as much as we do!

Replied 6/12/2023
Andres
  • Industry: Logistics & Supply Chain
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/9/2023

My experience with Front

My overall experience with Front has been satisfactory, it has fulfilled all my expectations and has been crucial when it comes to keeping in contact with my coworkers.

Pros

I like how Front has helped me improve my workflow, allowing me to effectively communicate with my team members is a vital aspect of my day-to-day.

Cons

I have not encountered any issues when using Front, it is usually bug-free, and the customer service they provide is top-notch.

Paulo
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 6/10/2023

The best email software out there!

Pros

I just can't imagine working without Front. I love the features of tagging, sharing, and assigning conversations. Also, it is extremely user-friendly and handy. Their analytics is also great!

Cons

I really do not have anything against Front!

Sydney Arin
  • Industry: Marketing & Advertising
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
4
Customer Support
0

5
Reviewed on 30/8/2023

Great for email management

Pros

I love that Front gives you a single dashboard for all your emails. And also creates a collaboration space for you and your colleagues.We dealt with a lot of customers. And sometimes, I just didn’t know how to respond to emails. Tagging my colleagues in the emails and asking them to check my drafts was a game changer.Really great for communication and collaboration.

Cons

There’s quite a bit of a learning curve with Front. In the end, I was able to organize my inbox the way I like it, but it took a bit.

Breno
  • Industry: Logistics & Supply Chain
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
3

5
Reviewed on 10/10/2023

Great email software

My overall experience has been positive. The software is very good and fulfills basically all our company's expectations.

Pros

I like it a lot how we can keep our inbox organized. We also have the feature of tagging and asking for team members to check the email or send it to new inboxes within the same company. We can also snooze the email. We like the platform a lot!

Cons

One thing that is bad in Front is that when you move a conversation to a different inbox, everyone who is not assigned to the 2nd inbox loses access to the conversation.

Ella
  • Industry: Accounting
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/10/2024

Streamline all your channels.

Pros

Font makes it easy to see all of my channels in one place, no more constant switching between screens!

Cons

Nothing, it's worth the cost for any business where you need to liaise with many clients.

Response from Front

Thanks so much, Ella. We appreciate your positive remarks!

Replied 7/11/2024
Felipe
  • Industry: Logistics & Supply Chain
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/9/2023

My experience with Front

My overall experience with Front has been more than I expected, the live comments, tagging features, and mail management has really grown in me.

Pros

I like the most about Front the live chat feature it provides as comments in any email thread we have, it really allows our team members to have a adequate communication.

Cons

I did not find points I do not like about Front.

Jaime
  • Industry: Airlines/Aviation
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 23/5/2023

Poor customer support. Phone support non existent.

Frustrating and time-wasting. It breaks my workflow when I need to waste time finding emails.

Pros

internal comment and sharing between teams

Cons

Emails simply disappear from the inbox, from the archive box, from the sent box, the search function is useless, can't find the emails.Can not organize and archive emails in folders. everything is a huge pile of emails. if the search function does not work and gives you a result, you have to waste huge amounts of time scrolling through the huge pile of emails in the archived box. No undo function!!!!

Verified Reviewer
  • Industry: Translation & Localisation
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 3/5/2023

front review

Pros

Categories, archiving, tags, assigning, commenting that recipients can't see, shareable drafts

Cons

i mostly liked everything, no much cons, for now it's all functioning great

Kelly
  • Industry: Consumer Goods
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/2/2023

Front Helps Us Prioritize

We use Front daily and find that the flags/auto sorting and sharing ability is a great asset for our group. You can assign an email to someone, or share it with your thoughts. Spam is filtered out and any that get through the cracks are corrected with a touch of the button. The mobile app is streamlined as well.

Pros

Ability to make notes and share with teammates directly on an email without engaging the sender. Auto Sorting/Tagging emails keeps organization on track. Setup and notifications are simple and customer service is responsive and helpful.

Cons

The initial launch can be intimidating without a little in-depth training. The feature-rich views and options take a little getting used to when coming from a standard email system.

David
David
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/1/2023

excellent app for mail and teams

Pros

very easy to transfer mail and add internal comments on them. This app is done for BtoC startup that want to manage lots of daily mails from customers.More over it's very easy to integrate other products through Apis

Cons

a bit expensive, but the value added is very high. Should have better prices for small companies

Alternatives Considered

Gmail
Jamie
  • Industry: Events Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/1/2023

Great Software!

Using front has helped us massively to provide even better customer service. Being able to locate and assign emails to team members speeds up the process, and gives us a professional look.

Pros

The whole package front offer is fantastic. It's easy to use and set up. The rules allow us to assign certain emails to team members, send auto replies and move emails to other inboxes. The templates are great, this saves us time in writing the same type of emails.

Cons

The app lacks the Calendar feature, so if we're out and about, we're unable to check the calendar.

Arthur
  • Industry: Wholesale
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 17/1/2023

Game-Changer

This product caused me to uninstall outlook from my computer. Efficient, easy to use product with great tools that are huge timesavers.

Pros

Delegation of emails in the inbox. Snoozing orders to reopen when they need to be dispatched. Merging multiple emails when silly people reply to an email by using a new thread or merging order confirmation emails with customer queries.

Cons

Inability to track statistics with Power Bi - there is a limit on the API. You pay by plan not by usage. The calendar doesn't have a scheduling assistant like Outlook does.

Candice
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 18/1/2023

Front is a game changer

Since we started with Front in 2018 its been a game changer for the company. We no longer are bogged down by individual emails and use team emails that has streamlined work flow. The internal comments and discussions keep everyone communicating effortlessly. When someone is out of the office we can easily assign a customer to someone else on the team and the integration of apps make keeping in touch with our driving via text simple and all in one place.

Pros

Ability to internally communicate effortlessly, workflow management, integration of apps, email organization, team email distribution

Cons

mobile app does not do everything that the desktop app does

Chris
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 18/1/2023

Great product, occasionally painful sales team.

Generally, it's great. There are some services we don't use, but equally we don't pay for them. We used to regularly get upsell attempts which grated a bit, but thankfully these have slowed.

Pros

Helps us work as a team:- Senior staff liaise with clients, getting junior staff to assist on tasks.- Covering inboxes of people on holiday/study/sick.

Cons

Had to have an argument over billing ~6 months ago, felt they tried to rip us off then implied I was a liar.

Derek
  • Industry: Logistics & Supply Chain
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 7/4/2020

Front ~ Showing You What Email Can Really Do

Overall my experience with Front has been very great. In terms of many vendors we deal with our company, Front is at the top. They are their because they are truly relationship minded and that is hard to find in companies. Especially companies in the field of technology. Our company is truly thankful for Front and value their company and employees. You truly get a great experience from their product to their people, and that says a lot about a company.

Pros

I believe the product is very easy to use. Especially for someone that is on a computer daily for work, this product is very streamline and functional in terms of being user friendly. The admin needs to have some tech savy to them to operate and set up, but truly that was not anything difficult. For a company that time is truly our job we need to be on par with everything that is going on. With Front that dream is possible as we can all be on one email communicating with their Comment function and never have to email out. This prevents any miss communication or double communication. Efficiency is taken to an all time high. With other email platforms you can't have all your company on one email, other than outlook I believe, but it still fails to compare to the functions and ease of Front. Especially that no one misses out on an email if someone does archive it. Sense Front saves a personal file for you! Truly they mind and soul for this product was truly to help productivity, efficiency and the customer experience which birth Front.

Cons

It is hard to really give it a straight con, as it is a growing software and just in the yearish we have used them I have seen it grown so fast. It would be wrong to brand it cons but more so improvements that are on its way. I didn't realize this truly at the start till Front personally reaches out and gets to know you and you to them. A improvement I see growing is the support line. Depending on the nature of your business you need this more so than others in a more timely manner. Our company being time based we need things fixed fast to provide our job. Front does the best to their availability to do this, but its still a growing improvement. I know I am not going to get someone in five minutes, but for sure within the hour and once then I will be able to get immediate help till the solution is at hand. Another improvement is their reports. Due to the nature of our business this has helped us out a lot but with all the variables we have it is hard to get a true accurate report. It has base functions that will help any company, but for diving into even finer details its not there...yet. Least to say I would die on a hill to say there are truly no cons, but truly just improvements I see coming and know they are continuing to work on. You can't hop in a car without knowing how to drive and expect to drive. Takes time to master anything, but you see how you can't live without once you learn a little about it.

Nic
Nic
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 1/4/2019

A Great App for Unifying and Streamlining your Communication Workflow

Front has a positive influence on the way I process communication because it allows me to aim for and realistically reach inbox zero. This is possible by allowing me to either respond immediately to a message, snooze it for a later reply or most importantly to me, easily delegate the message to another team member while still being able to follow the conversation. These features allow me to realistically manage multiple inboxes and ensure timely responses to all inbound communication.

Pros

Front is a beautifully designed app for managing private and team emails as well as your company's other communication channels such as chat widgets, social media platforms and even SMS through a service like Twilio. I appreciate the thoughtfulness that has guided Front's development over the years. The Front team's dedication to optimizing the app based on customer feedback is evident in each iteration, and it's great that the Front app is regularly freshened with feature updates and additions. Today's existing integrations with Front coupled with new regularly added services makes Front the perfect platform for unifying your communication workflow. One "inbox" for all your accounts is awesome!

Cons

There are a couple of pain points for me when it comes to my daily usage of Front. My chief complaint is that at this time there is not bi-directional sync of archived or permanently-deleted messages. In my case, archives and deletes in my Office 365 account are synced to Front, but when I apply the same actions in Front, they do not sync to Office 365. This behavior is annoying in the context of my personal inbox—messages acrue and clutter the inbox—but counterproductive for a shared inbox with a mix of Front and Office 365 users. The obvious solution is to move all users to Front but in my case it is not realistic to onboard our entire team at once. Front should sync all actions back to Office 365. My second and last complaint is Front's calendar: it's not as robust as it should be if it's intended to be used instead of, say, Office 365. The experience for creating timed versus all-day events is cumbersome and to my knowledge, cannot be toggled between. Additionally, there is no functionality for creating recurring events. Unfortunately, my time is currently wasted switching between Front and Office 365 for simple calendaring tasks. I am looking forward to the Front team addressing both the sync and calendaring issues in an upcoming release. These pain points are partially behind my hesitation to push Front to all team members.

Verified Reviewer
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Functionality
1
Ease of Use
2
Customer Support
0

1
Reviewed on 2/4/2018

One of the worst email applications I've ever used

Pros

The overall look of Front is simple, which is nice.

The snooze function on emails.

The support staff were friendly and quick to answer.

Cons

My company switched my team over to Front after a couple people who shared an inbox had issues with managing it. I didn't have a shared inbox, but struggled with the lack of functionality for just personal inboxes.

There are so many missed functionalities to Front it made my job incredibly inefficient. I found myself spending more time doing my job which consists of heavy emailing because of Front problems.

1. No calendar. Cannot make appointments, set up meetings, etc.

2. Unable to edit messages in a previous thread. Say someone sends you a list of questions. You cannot just answer next to their list in the previous email and say "see below."

3. Archiving messages... when we first switched to Front, the management team used it for a few weeks to test it. When the team was instructed to switch within the next couple weeks, and BOOM thousands of emails that Front could not autoarchive. I had about 10 emails in Outlook during the switch. The front inbox had accumulated thousands over the course of the management test period. Front could only auto archive shared inboxes, not personal. I had to spend 20 minutes selecting 3000 emails to auto archive since it didn't sync correctly with Outlook.

4. Saving emails... you can't. You only have the option to send a link of the email which only works for those that also used front.

5. You cannot edit pasted tables in front, as far as formatting goes. No deletion of columns or making rows smaller.

6. No red flags or categorizing. Often I'd keep emails in Outlook and red flag them to remind myself to check on it before I leave. No flagging in Outlook. This is replaced by snoozing in Front to make it reappear later, but I do miss the flag option.

7. You archive something in someone else's inbox that they share with you... it archives in their inbox, too.

8. No options to make folders. You want to move emails to a folder to refer to later? You cannot.

I could go on and on and ended up emailing a list of 18 problems after using Front for the first 3 months to management who sent to Front support. The responses were basically they hope to rollout that feature one day. Which obviously doesn't help now.

John
  • Industry: Telecommunications
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Functionality
4
Ease of Use
4
Customer Support
1

4
Reviewed on 31/7/2020

Great Software, Terrible Billing and Support Policies

Pros

It has a number of very good features for helping teams work together for sales and support. The abilities to share, assign, comment on, snooze and resurface issues makes zero inbox possible. Keeps clutter down and focus on what is most important at the moment. We really like the 'product'.

Cons

-Front's Billing policies are absurd. If one signs up for an annual plan adding a user even if only temporarily for a day or a month while transitioning employees results in a charge for as much as a full year for that seat.

-During the sales process, you will experience significant personal, real-time communications. Once the sales process is over, don't hope to EVER be able to have a real-time conversation with anybody. Regardless of the severity or complexity of the issue, the only option is email that often takes days to get a response which can be a real problem when the platform is down since it is the only way to contact them. They had a chat ability for a while but turned it off apparently because customer expectations for a timely response were too high.

-Don't bother making suggestions. Although they have what appears to be a strong attitude towards involving customers, suggestions get a pat on the head and swept into a 'we'll pass that on' basket. No methods or interest to surface ideas and suggestions in a way that other end-users can expand upon or upvote/prioritize.

Verified Reviewer
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Functionality
4
Ease of Use
3
Customer Support
1

3
Reviewed on 30/3/2018

Great for collab, not so great for the budget

Pros

We love using this for syncing with Pipedrive - the implementation was easy. The powerful autoresponders are helpful as well. On any given day, we can have a different auto responder, which is great because we're always in a dedicated project on Wednesdays and out of office on Fridays. It's also a bonus that send later is active right out of the box - so when I'm working on emails after my kids are in bed they show up to my clients as sent at 7am the next morning. Set up wasn't too bad since I had already used Support Bee previously. The mobile app is solid as well, though my Android phone tells me it takes a lot of battery power. I wish it was listed as a native email provider on Andoid phones - so right now if I click on a email link in my Pipedrive App, I can't have it open in Front. Front is better than Pipedrive for sending emails since I can drop screenshots inline in emails in Front - something we do on a daily basis. I recommended this to a client who initially liked the idea that it connected with Shopify, showing order information beside each email (see cons for rest of the story). It's normal email stuff works just fine as well - removing formatting, adding bullets, bold, etc all work as expected. As an admin, I like having the ability to make sure my team is keeping on top of shared emails. Additionally, when a teammate needs some help on a message, they can share it with me to help advise them.

Cons

Buyer beware on the TOS regarding refunds. I set this up for a client and got them paid up as an annual client with several users. However, it wasn't a good fit for them. I was not pleased to find out Front does not offer pro-rated refunds, which is costing my client a lot of money and jeopardizing my relationship with them. Customer services was unsympathetic. For this reason I can't recommend Front anymore. If a user signs up with an annual plan, they will at some point be losing money, not saving it - unless they cancel on the anniversary of when they started. Just because it's in the TOS doesn't mean it's the right thing to do: Front is one of the companies that needs to learn this.

Nadiv
  • Industry: Consumer Electronics
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 28/11/2020

Front: your home base for email communication with customers

Using Front, I am able to reach many customers on a daily basis. Front helps me solve their problems by allowing me to communicate quickly and effectively. I can't praise this software enough.

Pros

I use Front daily to communicate with customers. Overall, Front is a powerful and accessible email client with a very pleasing UI.

What I like in particular is the template functionality. Templates for emails can be stored, changed at any time, and are lighting-quick to access. I also like Front's internal messaging system for writing notes to colleagues (using the @ system). This means I can leave notes for colleagues, for customer cases that require more time or team input.
Front's search functionality is also unparalleled. If my organisation has ever had any contact with a customer, I can find it using the barest of search strings. To give an example: Front will pull up alternative email adresses that customers have, by cross-referncing known information such as customer name.
Lastly, the UI uses colors that aid readability, but are also visually very pleasing.

All in all this software is critical to my daily work, and is the most pleasant and easy-to-use email client I've ever used.

Cons

I personally find very few faults or things that could be improved, that would have a direct effect on the work I do. Having said that, I find the conversation tracking function ever so slightly redundant. This is because I keep track of conversations myself, by having multiple Front tabs open. On the alternate tabs, I use search strings to keep all prior conversation with a customer open. I am aware however that this is my personal style of working, so it doesn't say much about the tracking function itself.

Riccardo
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/1/2023

Front's Daily Usage

Overall I'm satisfied with the product, it helps us a lot

Pros

I can write comments and tag colleagues under specific mails

Cons

In a conversation, when I click on a mail I will see the preview of the first mail I haven't read in that conversation. This may mislead if I am in a hurry

Shelby
  • Industry: Transportation/Trucking/Railroad
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 10/8/2020

Front is the best customer service management & email integration tool I have ever used!

I love Front! It breaks my heart that Convoy is terminating our contact soon. We have started to development our own (very basic) email platform but it is a long way away from the standard my team is now accustomed to, based on our positive experience using Front the last two years.

Pros

I love Front's ability to display who on an email chain has read our last response (revolutionary!) & the ease at which my team can comment back and forth and converse with each other, all while hidden from our customers in the email thread. Email tagging, inbox splitting, & the infinite number of archiving and email redirection rules we can put in place keeps my team organized (& myself sane!)-- as a company that receives tens of thousands of emails a day, Front allows my operations team to truly battle the "Front lines" of customer communication.

Cons

The biggest issue we deal with is Front's occasional latency. In an industry where fast is better than perfect, the last thing my team needs is Front to be lagging or down. We have a huge backlog of archived emails (Front also acts as customer documentation platform for us) so searching information can be super tedious if the platform doesn't load or crashes. My team works to urgently solve problems and every second counts, so we cannot risk even a minute of latency.

Carlos Mario
Carlos Mario
  • Industry: Import & Export
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 10/3/2020

Switch to Front and you don't have to Cc anymore!

Overall, Front is awesome! It has multiple options and features to make your life easier. You can create "tags" to your e-mails and archive them in the same folder. You can also "snooze" an e-mail for a particular day & time so you won't forget about it. There is something I really like and it is the feature "new discussion" in which you can select your teammates, discussion topic, add comments rather than sending a regular e-mail (this will help you to avoid hundreds of e-mail for the same discussion)

Pros

What I like the most about Front is that I don't have to use Cc option on e-mails anymore. Front has a lot of great options and one of them is called "mention" Let's say a customer writes to you and you are not the correct contact person for that e-mail: with our previous electronic mail supplier we had to go over it and write something like "I'm copying Karen here who will help you out with your request" and copy Karen's name on Cc space. But with Front now we just need to "assign" that e-mail to the right coworker and it'll disappear from you inbox. Then it'll go automatically to the right person and he or she will reply from it (without customer seeing too many e-mail redirectioning to the correct party)

Cons

There is something I haven't found on Front and it is the option called "recall message". When you send a message there is a gap of 5 seconds to cancel it but once it has been sent there is no way to recall it

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