--- description: Review of HelpWire Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: HelpWire | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Remote Support Software](/directory/4537/remote-support/software) > [HelpWire](/software/449895/HelpWire) # HelpWire Canonical: https://www.softwareadvice.ie/software/449895/HelpWire Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.ie/software/449895/HelpWire?page=2) > HelpWire is a remote desktop service designed for businesses and independent IT consultants. It offers remote control tools for on-demand support of PCs, laptops and workstations. HelpWire streamlines IT support services and enhances the productivity of customer support teams of all sizes. Technicians can instantly access their clients' computers, allowing for direct and timely issue resolution. Key features include session initiation, support for multiple workstations, cross-platform connections, multi-monitor viewing, drag-and-drop file transfer, integrated chat, team invitations and client directory. > > Verdict: Rated **4.9/5** by 80 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 80 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Eltima Software - **Location**: Frankfurt, Germany - **Founded**: 2001 ## Commercial Context - **Starting Price**: US$0.00 - **Pricing model**: Other (Free version available) - **Pricing Details**: Contact Eltima Software for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Chat/Messaging - Customisable Branding - Diagnostic Tools - File Sharing - File Transfer - Real-Time Chat - Remote Access/Control - Reporting/Analytics - SSL Security - Screen Sharing - Session Transfer - Single Sign On - Troubleshooting - Unattended Access - User Management ## Support Options - Email/Help Desk - Knowledge Base - Chat ## Category - [Remote Support Software](https://www.softwareadvice.ie/directory/4537/remote-support/software) ## Alternatives 1. [TeamViewer ONE](https://www.softwareadvice.ie/software/99131/teamviewer) — 4.6/5 (11626 reviews) 2. [Zoho Assist](https://www.softwareadvice.ie/software/392373/zoho-assist) — 4.7/5 (1406 reviews) 3. [AnyDesk](https://www.softwareadvice.ie/software/100985/anydesk) — 4.6/5 (1786 reviews) 4. [Slack](https://www.softwareadvice.ie/software/154669/slack) — 4.7/5 (24103 reviews) 5. [Iperius Remote](https://www.softwareadvice.ie/software/261056/iperius-remote) — 4.3/5 (227 reviews) ## Reviews ### "Simple but efficient to use and this make my work easier" — 5.0/5 > **Kalidaspandian** | *24 July 2024* | Transportation/Trucking/Railroad | Recommendation rating: 10.0/10 > > **Pros**: Unless like in Anydesk or TeamViewer Just by clicking the link we share is enough to control the system. And it is very simple to use but it saves my time a lot. > > **Cons**: Not like that. But it lagged at some points and that also happened very rarely. > > Overall experience is good. And if they make the connection little more stable it will be great to use. ----- ### "Nice little remote assist app" — 5.0/5 > **Ben** | *31 March 2025* | Building Materials | Recommendation rating: 8.0/10 > > **Pros**: Like that it is easy to set up and works well. > > **Cons**: The connection method involving finding and clicking session links can be clunky for some users. > > It was handy for the odd occasion that someone needs a hand with their computer while I am not nearby. It was very reliable and able to see the other's screen to provide directions. Unfortunately even finding the link to open the session can be a challenge for some. ----- ### ""SUCH A GREAT PLATFORM FOR ALL IT SUPPORT TEAMS"" — 5.0/5 > **Ravikant** | *28 June 2024* | Information Technology & Services | Recommendation rating: 3.0/10 > > **Pros**: 1.Ticket management that is more efficient 2. Features for real-time cooperation 3. Support process automation 4. Smooth interaction with additional software 5. Sturdy reporting and analytics tools > > **Cons**: 1.Possible inclines for novice users to learn 2. Requires a dependable internet connection in order to view remotely 3. Time and money may be needed for the initial setup and customization. 4. Potential restrictions on the sophisticated customizing features 5. Recurring membership fees for continuous accessPossible inclines for novice users to learn 2. Requires a dependable internet connection in order to view remotely 3. Time and money may be needed for the initial setup and customization. 4. Potential restrictions on the sophisticated customizing features 5. Recurring membership fees for continuous access > > All things considered, HelpWire's streamlined ticket administration, real-time collaboration, and powerful analytics provide an all-encompassing IT support solution. But occasionally, the learning curve, reliance on dependable internet, and early setup requirements present difficulties for me. HelpWire continues to be an effective solution for streamlining support procedures and boosting team productivity in spite of these shortcomings. Strongly advised\! ----- ### "Stable experience" — 5.0/5 > **Marijn** | *16 February 2026* | Research | Recommendation rating: 8.0/10 > > **Pros**: It is stable and reliable. We use it with roughly 10 people and have not encountered major problems yet. > > **Cons**: The pop-ups to update the application can be annoying. It could add a feature, where moving the mouse, moves the window. This is helpful when the PC you're controlling has a much larger pixel count, then the screen you're viewing it on. > > It works reliably, and does what is promised. The application can still be improved in the feature with minor upgrades, while still keeping the minimalistic functionality. ----- ### "HelpWire: A Game-Changer for Remote Support" — 5.0/5 > **Kumkum** | *16 July 2024* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: The things I liked most about HelpWire are: 1. High-Level security 2. Easy accessibility 3. Compatible with different platforms > > **Cons**: The things I least liked about HelpWire are: 1. The interface of HelpWire is user friendly but I wish there were more customization options. 2. I can access HelpWire on many operating systems but it is not compatible with my smartphone, it would have been awesome if it was also compatible with smartphones. > > My overall experience with HelpWire was overwhelmingly positive as this app has significantly helped me with growth of my business ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.ie/software/449895/HelpWire?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/449895/HelpWire) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data