--- description: Review of CustomerBase Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: CustomerBase | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Appointment Scheduling Software](/directory/4731/appointment-scheduling/software) > [CustomerBase](/software/449923/CustomerBase) # CustomerBase Canonical: https://www.softwareadvice.ie/software/449923/CustomerBase Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/449923/CustomerBase?page=2) > CustomerBase is a cloud-based customer relationship management (CRM) platform that helps small businesses handle sales, operations, customer services and more via a unified platform. CustomerBase allows users to share invoices, dispatch employees, generate estimates, create reviews, and accept payments. It allows organizations to track client records and history, communicate with customers via short message service (SMS) and email and receive customer sign-off on forms and documents. Additionally, businesses can use the platform to process and analyze payments, access performance insights and book jobs from a variety of sources. > > Verdict: Rated **5.0/5** by 49 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 49 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: CustomerBase ## Commercial Context - **Pricing Details**: Please contact CustomerBase for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Appointment Management - Automated Scheduling - Availability Management - Billing & Invoicing - Calendar Management - Calendar Sync - Client Database - Client Management - Client Portal - Confirmations/Reminders - Contact Database - Contact Management - Credit Card Processing - Customer Database - Customer History - Customisable Branding ## Support Options - Email/Help Desk - Phone Support - Chat ## Category - [Appointment Scheduling Software](https://www.softwareadvice.ie/directory/4731/appointment-scheduling/software) ## Related Categories - [Appointment Scheduling Software](https://www.softwareadvice.ie/directory/4731/appointment-scheduling/software) - [CRM Systems](https://www.softwareadvice.ie/directory/4153/crm/software) - [Payment Processing Software](https://www.softwareadvice.ie/directory/4526/online-payment/software) - [Field Service Management Software](https://www.softwareadvice.ie/directory/4540/field-service/software) ## Alternatives 1. 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Any issues I’ve had, they go to work on right away or at least attempt to improve it. > > It has been a great experience working with \[sensitive content hidden\] and other members of the Customer Support Team. They are always available promptly to help. ----- ### "Excellence" — 5.0/5 > **Blake** | *8 October 2024* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: My representative was friendly, informative, spoke very clearly as I am hard of hearing, And answered every question I could have thought of. This was the best decision for my small business I have made yet. Very professional kept every appointment I have had with them so far and all have been very, very helpful and catered to my every business need write down to payments. The rest is up to me, lol\!\!\! > > **Cons**: Honestly, I can’t find anything negative. > > 100% the way to go if you were starting a new business. Within three days, my company was at the top of the Google listing in my area True story\! ----- ### "Good review" — 5.0/5 > **Cameron** | *13 September 2024* | Construction | Recommendation rating: 3.0/10 > > **Pros**: The customer service\! My account manager is really helpful and polite\! > > **Cons**: I haven’t found anything I don’t like about it yet > > It has been seamless so far and have used quick books in the past but I’ll be dropping it for customers base now\! ----- ### "Review after 5 months of use" — 5.0/5 > **Connor** | *16 September 2024* | Construction | Recommendation rating: 8.0/10 > > **Pros**: Easy to use, this system can easily handle workload for a smaller to medium size business > > **Cons**: I’d like to be able to setup automated responses to customers, have set products/services with their set price. > > 8.5/10 outstanding customer service, just lacks some features ideal for larger scale companies ----- ### "my experience with customerbase" — 5.0/5 > **molly** | *11 February 2025* | Professional Training & Coaching | Recommendation rating: 10.0/10 > > **Pros**: they have exceptional workers that are there to help you grow. > > **Cons**: I honestly cannot think of a con to using this business > > My experience is a great one. The man I work with \[sensitive content hidden\] is very thorough on helping us every step of the way. Any questions we have are immediately answered in a professional manner I can understand and respect. I highly recommend ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/449923/CustomerBase?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/449923/CustomerBase) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data