---
description: Review of Zoom Virtual Agent Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Zoom Virtual Agent | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [AI Agents for Customer Support](/directory/5207/ai-agents-for-customer-support/software) > [Zoom Virtual Agent](/software/450244/Zoom-Virtual-Agent)

# Zoom Virtual Agent

Canonical: https://www.softwareadvice.ie/software/450244/Zoom-Virtual-Agent

> Zoom Virtual Agent is a conversational AI and chatbot platform that helps businesses of all sizes — from small businesses to large enterprises — across industries such as retail, financial services, healthcare, and technology. The software is deployed cloud-based, making it accessible from any web browser without on-premises installation. Core features include AI-powered self-service chat, intelligent ticket routing, intent detection, and integration with popular CRM and help desk tools. These features help support teams deflect repetitive inquiries and connect customers to the right resources quickly. Zoom Virtual Agent also offers multilingual support, allowing businesses to serve customers in multiple languages. Agents benefit from real-time suggestions and conversation summaries that reduce handling time. Support for the platform is available around the clock through live chat, an online knowledge base, and community forums, so teams can get help whenever issues arise.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Zoom
- **Founded**: 2011

## Commercial Context

- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish
- **Available Countries**: United States

## Features

- AI Copilot
- AI/Machine Learning
- Automated Responses
- Chatbot
- Customer Support
- Language Detection
- Multi-Channel Communication
- Multi-Language
- Natural Language Processing

## Integrations (6 total)

- Amazon Connect
- Freshdesk
- Gorgias
- Kustomer
- Microsoft Teams
- Zendesk AI

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [AI Agents for Customer Support](https://www.softwareadvice.ie/directory/5207/ai-agents-for-customer-support/software)

## Related Categories

- [AI Agents for Customer Support](https://www.softwareadvice.ie/directory/5207/ai-agents-for-customer-support/software)
- [Virtual Assistant Platforms](https://www.softwareadvice.ie/directory/4488/virtual-assistant/software)
- [Conversational AI Platforms](https://www.softwareadvice.ie/directory/4010/conversational-ai-comparison/software)
- [Chatbot Software](https://www.softwareadvice.ie/directory/3923/chatbot/software)

## Alternatives

1. [Tidio](https://www.softwareadvice.ie/software/157633/tidio-chat) — 4.7/5 (590 reviews)
2. [Sobot Nexus](https://www.softwareadvice.ie/software/524506/Sobot) — 4.9/5 (118 reviews)
3. [Fin](https://www.softwareadvice.ie/software/530033/Fin) — 4.6/5 (18 reviews)
4. [CoSupport AI](https://www.softwareadvice.ie/software/435833/cosupport-ai) — 5.0/5 (10 reviews)
5. [Text](https://www.softwareadvice.ie/software/530456/Text) — 4.7/5 (32 reviews)

## Reviews

### "A Valuable Tool for Modernized Support" — 5.0/5

> **Humashankar** | *19 July 2024* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: I like virtual agent's ability to understand and respond to customer inquiries in a conversational manner was impressive
> 
> **Cons**: The virtual agent's responses occasionally felt too scripted, lacking a personal touch
> 
> My experience with Zoom Virtual Agent was positive and promising

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/450244/Zoom-Virtual-Agent)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/450244-zoom-virtual-agent/> |
| en-AU | <https://www.softwareadvice.com.au/software/450244/Zoom-Virtual-Agent> |
| en-GB | <https://www.softwareadvice.co.uk/software/450244/Zoom-Virtual-Agent> |
| en-IE | <https://www.softwareadvice.ie/software/450244/Zoom-Virtual-Agent> |
| en-NZ | <https://www.softwareadvice.co.nz/software/450244/Zoom-Virtual-Agent> |

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