4.8
Overall rating
Reviews

4.8
Overall rating
Reviews

About LeadDesk

LeadDesk is a cloud-based contact center solution designed to support high-volume sales and customer service teams. The platform offers an outbound sales solution that can increase agent efficiency. It also provides an omnichannel customer service system. This system allows businesses to manage all communication channels in one place. LeadDesk's solutions are built on the company's own call infrastructure. This infrastructure guarantees high-quality audio and 99.95% uptime across over 500 million calls per year. The platform is compliant with regulations in each market. Servers are located in Europe to ensure fast operations and data security. Businesses can customize their campaigns, queues, reports, and operations. This allows them to equip their sales and service teams with the tools they need. Whether an organization wants to boost outbound sales or enhance omnichannel customer service, LeadDesk provides a flexible, feature-rich solution. This solution can be tailored to meet the organization's unique needs. LeadDesk has a deep understanding of the contact center industry. The platform helps transform regular sales and customer service teams into high-performing teams.
LeadDesk Software - Omnichannel customer service
LeadDesk Software - Efficient inbound management
LeadDesk Software - Advanced reporting
LeadDesk video
LeadDesk Software - Omnichannel customer service - thumbnail
LeadDesk Software - Efficient inbound management - thumbnail
LeadDesk Software - Advanced reporting - thumbnail

LeadDesk pricing

LeadDesk does not have a free version but does offer a free trial. LeadDesk paid version starts at €99.00/month.

Starting Price:
€99.00/month
Free Version:
No
Free trial:
Yes

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Browse LeadDesk Reviews

13 of 13 reviews
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Stella
Stella
  • Industry: Nonprofit Organisation Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 16/10/2024

My LeadDesk way

I am very happy to use it! I use it every working day.

Pros

Fast accessibility. Soft layout with easy-to-look-at features.

Cons

No real good way to treat me returning to customers, and to notify me about it.

Markus
  • Industry: Medical Devices
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 11/12/2019

Call Center solution

Our team contacts physiotherapists and tries to schedule a meeting for our salesman

Pros

It´s easy to use, especially the address import

Cons

Nothing, everything works fine. Even the support is working

Jere
  • Industry: Telecommunications
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 8/12/2023

Jere Jarvi

overall experience is 9/10 look the cons section for info

Pros

simple organization, tha campaings are good too, the surveilance systems of progression are good, and mostly simple to use.

Cons

callback system is the worst. sometimes dont show up the info when answering, or the campaings have to be changed in the b2b if you want to find the right card, then there is the option to change the campaing order and the cards bounce everywhere

Verified Reviewer
  • Industry: Human Resources
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/11/2019

Simple, fast and great functionalty

My experience with LeadDesk as a company has been very good. Even though we aren’t a big client, our contact person makes us feel like we are the only customer that matters. This is something that really isn’t too obvious in many companies. The other thing with SaaS software to keep in mind is that it lets you grow depending on seasonality changes. So on hectic times, we can easily add seats, but when it gets slower we can also remove seats just as easily.

Pros

LeadDesk is by far the easiest and most intuitive contact center software I have used. Not only is it easy to see and follow everything that is happening in our business, but I can easily create and manage my campaigns. The modern UI feels like it’s actually built with the customer in mind. I know exactly where everything is and don’t need to spend my time looking for the right settings. I also like their reporting, as I can get all the information I need for my business and get on top of my KPIs.

Cons

I don’t really have too much bad to say about LeadDesk. There is of course always things to improve in e.g. reporting when it comes to more complex reports, but I have all the needed reports available from their reporting tool. They do however offer customized reports or access to a replica database if you are more tech-savvy and need more complex data.

Response from LeadDesk

Thank you for the kind words! We are really glad to hear that you are enjoying LeadDesk. Regards to the more complex reports, we acknowledge this is something we can improve further, and we will actually launch a new reporting tool during Q1 in 2020.

Replied 17/12/2019
Simab
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 3/12/2019

Super easy to use and great customer care

We work in outbound calling mainly in the B2C market and I have been going back to LeadDesk repeatedly since 2011. I have tried many different Contact Center software, but the features LeadDesk offers combined with their excellent customer care and pricing makes choosing LeadDesk such an easy decision. I can easily recommend it especially for outbound calling.

Pros

What LeadDesk does very well is its usability and ease of use in the software. Their UI is really intuitive, so everything is fast and easily available. Teaching new agents to use the software is super easy and fast. What I also like is that as a leader, I have full control of everything within LeadDesk, from managing call lists to campaigns.

Cons

The way their predictive dialer routes calls is not the most effective one for our use case. I would also like to see some more functionalities for their app for mobile use.

Ivar
  • Industry: Newspapers
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 7/1/2020

Easy and efficient solution for contact centers

LeadDesk works very well for practically any outbound calling needs and offer also a high quality VoIP solution. Their vast number of features provide a solution for basically any contact center.

Pros

The best things about LeadDesk;

1) Simple user interface for both agents and admins - our new agents don't need to be trained to the actual system, but can focus on selling.
2) Full of features - Everything we can possibly need for our outbound sales.
3) Predictive dialer is great for increasing efficiency and get agents on the phone more.
4) Access to replica database - We integrate LeadDesk with our own BI tools to get even more data on call performance.

Cons

I don't really have anything bad to say about Leaddesk, it just works. If something, then the mobile functionality could be better.

Phiel Daniel
  • Industry: Hospitality
  • Company size: 5,001–10,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/6/2021

Simple and reliable solution

Overall its a good experience.

Pros

What LeadDesk does exceptionally well is its ease of utilize and comfort within the product. Their UI is genuinely fast and viably available. Empowering modern pros to utilize the product is truly straightforward and speedy. What I furthermore I have full control of everything interior LeadDesk, from directing call records to campaigns.

Cons

The way their prescient dialer courses calls isn't the finest one for our utilization case. I might moreover need to see a few more functionalities for their application for flexible utilize.

Response from LeadDesk

Hi Phiel Daniel,

Thank you for the fantastic review. Great to hear that enjoy using LeadDesk! On the functionalities that you are still missing, would you mind dropping me an e-mail to [email protected] so I can pass on the information to our product team?

All the best,
Sebastian from LeadDesk

Replied 29/6/2021
Vishaw
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
4

5
Reviewed on 25/8/2022

One of the best platform for tele-marketing

Pros

This is a great platform for sales and marketing. With the help of its auto dialer feature, the user can call more customers, which is helpful in increasing productivity.

Cons

All its features are awesome, but I think its mobile functionality needs to be improved further.

Jari-Pekka
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 25/3/2021

LeadDesk Simply To Use

Overall really great experience.

Pros

Easy to use and call quality. On the other hand fast to log in and handle.

Cons

Sometimes comes up call routing errors. No any other issues.

Response from LeadDesk

Hi Jari-Pekka.

Thank you for the great review. Especially pleased to hear that you find LeadDesk easy to use and overall a great experience.

I have flagged the call routing errors you mentioned about and your Account Manager will be in touch to get things sorted out.

All the best,
Sebastian from LeadDesk

Replied 29/3/2021
Priscila
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 24/10/2024

Prisicla perrin

Fue muy sencillo entenderlo. Lo más complejo es la agenda cuando hay diferencias de horario

Pros

Rapido, sencillo de entender. Posibilidades

Cons

Letras pequeñas, varios contactos de la cartera que no existe

Fernando
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 2/10/2024

Buen programa

No lo he usado mucho tiempo, pero he tenido una buena experiencia

Pros

Es un programa muy útil, eficaz y normalmente funciona rápido

Cons

Por lo general funciona bien aunque a veces ha fallado interrumpiendo llamadas

katya
  • Industry: Insurance
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/9/2024

Experiencia en lead

la experiencia general es bastante buena

Pros

me gusta que se escuchan bien las llamadas

Cons

Que no se pueda colgar la llamada y seguir escribiendo el comentario

Roberto
  • Industry: Wholesale
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 22/2/2023

Software completo

mi experiencia hasta el momento con el programa es satisfactorio ya que por ello llevo trabajando con el 2 años.

Pros

Su constante mejora tanto en visibilidad como en funcionalidad

Cons

Que personalizar informes con datos existentes se intentan cobrar aparte.

13 reviews

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