--- description: Review of Mava Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Mava | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/4010/conversational-ai-comparison/software) > [Mava](/software/451161/Mava) # Mava Canonical: https://www.softwareadvice.ie/software/451161/Mava Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/451161/Mava?page=2) > Mava is a customer support platform designed for community-driven companies. It enables support across public and private channels, including Telegram, Discord, and email, all from a single dashboard. The platform caters to businesses that have built thriving online communities, providing tools to manage customer inquiries and support requests. Mava features automated resolution of up to 50% of community queries using AI that learns from the company's existing support content on platforms such as GitHub, Google Docs, and their website. The platform offers private and public support capabilities, allowing agents to hand off unresolved tickets to human agents when necessary. This ensures community members receive personalized attention regardless of the channel they choose. Mava integrates with popular platforms, allowing businesses to train the AI using their existing support resources. This ensures the system is tailored to their unique needs. The platform also offers detailed support metrics and insights, empowering companies to enhance their support performance and make data-driven decisions to better serve their growing communities. > > Verdict: Rated **4.8/5** by 29 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 29 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Mava ## Commercial Context - **Starting Price**: US$0.00 - **Pricing model**: Flat Rate (Free version available) - **Pricing Details**: Mava's pricing is based on support request consumption and feature access. Seats and integrations are unlimited. - **Target Audience**: 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Argentina, Australia, Bolivia, Brazil, Canada, Chile, Colombia, Ecuador, Falkland Islands, France, French Guiana, Germany, Guyana, India, Ireland, Italy, Mexico, Netherlands, New Zealand, Paraguay and 10 more ## Features - AI Copilot - AI/Machine Learning - API - Alerts/Escalation - Alerts/Notifications - Chat Transcript - Chat/Messaging - Chatbot - Configurable Workflow - Customer History - Customizable Fields - Dashboard - Email Management - Inbox Management - Interaction Tracking - Knowledge Base Management - Language Detection - Live Chat - Multi-Channel Communication - Multi-Channel Management ## Integrations (3 total) - Discord - Slack - Telegram ## Support Options - Email/Help Desk - Knowledge Base - Chat ## Category - [Conversational AI Platforms](https://www.softwareadvice.ie/directory/4010/conversational-ai-comparison/software) ## Related Categories - [Conversational AI Platforms](https://www.softwareadvice.ie/directory/4010/conversational-ai-comparison/software) - [Customer Support Software](https://www.softwareadvice.ie/directory/4658/customer-support/software) - [Customer Service Software](https://www.softwareadvice.ie/directory/255/customer-service/software) ## Alternatives 1. [UChat](https://www.softwareadvice.ie/software/335425/uchat) — 4.9/5 (73 reviews) 2. [Fathom](https://www.softwareadvice.ie/software/423207/fathom) — 5.0/5 (807 reviews) 3. [Denser AI](https://www.softwareadvice.ie/software/442914/denser-ai) — 5.0/5 (31 reviews) 4. [Tidio](https://www.softwareadvice.ie/software/157633/tidio-chat) — 4.7/5 (590 reviews) 5. [Botsonic](https://www.softwareadvice.ie/software/436579/botsonic) — 4.8/5 (79 reviews) ## Reviews ### "Supporting and managing support community with live chat support" — 4.0/5 > **Queenshi** | *4 July 2024* | Education Management | Recommendation rating: 9.0/10 > > **Pros**: Mava ai toolkit and nlp features is what makes mava best customer supporting website where we can easily manage and update customer with live chat support. Mava ui interface is also what i am in love as it is so smooth and reliable to use and can be easily operated. > > **Cons**: Mava is best with lot of ai inbuilt tools and i dont find any dislike about it till now so 10/10 in my opinion’s. > > Mava provides access to multiple customer support tools over multiple sites like discort , telegram where i can easily use ai live chatbot for replying to ticket support of customers. ----- ### "My Overall Overview of Mava" — 5.0/5 > **Grace** | *30 October 2024* | Religious Institutions | Recommendation rating: 10.0/10 > > **Pros**: I like how Mava enhances customer support by integrating with external applications such as Discord and Telegram. > > **Cons**: There can be a learning curve for new users who aren’t familiar with customer support programs. > > Mava boost communication across multiple channels in one single integrated repository. ----- ### "Lot of features, but could be easier to use" — 4.0/5 > **Tina** | *9 January 2024* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: Lots of features, such as pre-configured responses, analytics, customizable categories, etc. > > **Cons**: You need to go to a separate management website to answer users' questions, AFAIK. ----- ### "Gearing up customer support with Mava, the foretold future of customer support." — 5.0/5 > **Zack** | *12 July 2024* | Computer Games | Recommendation rating: 10.0/10 > > **Pros**: It was so impressive how quick it was for us to build and train our Mava chatbot to provide our customers with instant responses. Mava analytics dashboard which makes it easy for us to monitor the performance our customer support services. Mava team shared inbox which allows us to consolidate our support services in one space for easy collaboration. > > **Cons**: Mava has been doing exceptionally well for us and moreso, it has not given us anything not to like about it. > > Mava has been giving us a state-of-the-art experience that as enabled us to provide our customers with very reliable customer support services. It has given our customer support delivery a new future which has made it easy for us to have well established relations with our customers. ----- ### "Redefining Customer service excellence with Mava" — 5.0/5 > **Pereira** | *22 May 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The implementation phase was such a smooth sail. It was backed up by lots of guides available online and detailed technical information offered by it's world class support team. Mava interface is way to simple, sleek and we'll organized which enable us to utilize it for our daily customer service operations. Once we set it up we added instant answers to the chatbot and in addition to the AI bots we have been able to make it easy and fast for customers to get help they need anytime and so instantly. Live chats enable us to have personalized engagement with our clients. Metrics reports enable us spot improvement rooms in our support services > > **Cons**: Mava operates efficiently with no crashes. Also constant updates enhances it every other time. > > With Mava we now resonate with the famous quote, " satisfied customers is the best business strategy". We have been able to reduce the resolution time to client queries by 75% ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/451161/Mava?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/451161/Mava) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data