About Hotello

Hotello by Mingus Software is a hybrid hotel property management solution, which provides businesses in the hospitality industry various tools and functionalities that help them to manage their front office, accounting, marketing and daily management routines and operations. It can either be deployed on-premise or hosted in the cloud. Hotello's front office features include reservations management and an availability chart to identify vacancies in real-time. Hotello also includes an integrated agenda with calendar notes and events and a built-in email system that allows for communication between employees. The accounting features help users to manage transactions and taxes and create standard or customized reports from multiple graphical and numerical configurations. Hotello supports integration with various third-party channel manager, booking and CRM systems which include ReservIT, Availpro, Expedia, Venere, Guest Folio, Covalent and more. Services are offered on a monthly subscription basis. Perpetual license for a one-time fee is also offered. Support is offered via phone and email.
Hotello Software - iPad view
Hotello Software - Credit card transaction
Hotello Software - Graph view
Hotello Software - Dashboard
Hotello Software - iPad view - thumbnail
Hotello Software - Credit card transaction - thumbnail
Hotello Software - Graph view - thumbnail
Hotello Software - Dashboard - thumbnail

Hotello pricing

Hotello does not have a free version. Hotello paid version starts at US$125.00/month.

Starting Price:
US$125.00/month
Free Version:
No
Free trial:
N/A

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Hotello Reviews

Feature rating

Value for Money
4.5
Functionality
4.5
Ease of Use
4.5
Customer Support
4.5
5 reviews of 70 View all reviews
Cristina marcano L.
  • Company size: 11-50 Employees
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/5/2018

Fully compatible with your system installed in your hotel and is in the cloud.

It is an advanced property management software that helps you run all your operations smoothly and accurately, and helps keep your guests happy.

Pros

It is absolutely compatible with any system that previously has its hotel establishment and that makes it versatile and demanding. It is in the Cloud and that makes information accessible in a fast way and from the device available, avoiding large investments in storage equipment and hosting of information that makes the access to data cumbersome.

If main feature is that it works as: booking engine, GDS, CRS, revenue manager, task manager, marketing email and many others.

Cons

Finding a flaw in a system so friendly and versatile for the management of a hotel is difficult, because any aspect of failure is forgotten when we see the great benefits of this system and even better when it collaborates to keep the guests satisfied, The joy of a client and thanks for the good service always erase any failure that could have the Hotello PMS system.

Benoît T.
  • Industry: Hospitality
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 26/5/2021

Hotello Softwar usage

Hotello software is good, very good. I do like it and have been using it at different properties.
Great customer service and fast.

Pros

The software is easy to use and friendly. Many different options in all areas.

Cons

Configuration of room rates. Some steps have to be repeated to configure rates with the room types.

Response from Hotello

Hi Benoit,

Thank you so much for sharing your experience with Hotello! It's a real pleasure to work on a daily basis with you and your team at Hotel Sacacomie.

All of your comments will be taking into consideration and will help us improving our PMS.

Best regards,

Replied 28/5/2021
Djenabou B.
  • Industry: Hospitality
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
4

3
Reviewed on 14/3/2017

A very Good tool

It is a good tool to ensure we don't have overbooking. It is accessible for all staff members and accountance.

Pros

Easy to use

Daniel C.
  • Industry: Hospitality
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/5/2021

Excellent system and service

Overall we have enjoyed working with Hotello and the people at Mingus. The software is a major improvement over our prior PMS and has allowed us to be much more efficient because the system allows us to do our work more quickly and with more automation. When we have an issue there service team is very responsive which saves us the time and effort of trying to figure things out on our own.

Pros

The software is intuitive and easy to learn and use. It has all the features that we require and strong reporting capability. Managing rates is made easier by the accessibility and presentation of data. We changed from an existing system to Hotello for one property and started new with Hotello in another and in both cases implementation went smoothly due to the excellent service staff that the company employs.

Cons

One area of improvement would be having an in house booking engine that would create a more seamless integration with Hotello. The current system works very well but is not as user friendly as Hotello. Overall it is not a major area of concern.

Response from Hotello

Good morning Daniel,

Thank you so much for taking the time to share your experience with Hotello. We are so glad to work with you and your team!

Rest assured that your comments will be shared with our team and will help us improving our solutions.

Best,

Replied 28/5/2021
Catherine G.
  • Industry: Hospitality
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/3/2021

User friendly and efficient

Pros

Excellent technical support and they keep updating you with new tools or services available. Well organized for migration and training. Good partnership with specialists from different service branches.

Cons

Reports are customizable, but difficult to do so by yourself.

Response from Hotello

Hello Catherine, thank you so much for sharing your experience with Hotello!

We are glad that you are satisfied with our software and services. It's a real pleasure for us to work with your team at Le Grand Lodge Mont-Tremblant.

Best regards,

Replied 18/3/2021

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