Enapps

Pros

A lot of our processes are now automated, saving us time to do other tasks.

Cons

Once the VAT has been processed, you can't seem to change any information on an invoice, even if it does not affect the VAT aspect of the invoice.

Pros

Prior to using Enapps, we were using separate systems and linking interfaces. Our processes were long-winded and inefficient. The Enapps platform has dramatically improved our process times, with the connectivity between modules meaning information is always easy to find. Enapps also offers great improvements on Sage, which has allowed us to really improve our stock management and ensure availability, with is critical in our market. What I also like is the platform never stands still - there are always updates and tweaks to improve the software, and some of our suggestions have gone into the core software to benefit all customers.

Cons

We were unable to migrate our data from our old CRM system, which meant it had to largely be recreated from scratch which was very time consuming, however this was more to do with the platform we were moving from than Enapps. Certain elements, like producing PDF documents, could be more user friendly and customisable.

Alternatives Considered

Reasons for Choosing Enapps

Switched From

Reasons for Switching to Enapps

Pros

-Versatility of bespoke system
-Gravitas of the people
-The ability to escalate quickly
-Pioneering attitude

Cons

-The poor regime of release management and the subsequent perspective
created by users affected
-Lack of compensation caused by poor release management
-Lack of recognition for customer input and various investment to tidy up issues that occur
-High turnover of staff resulting in learning curves and delays
-Lack of recognition for customer input and various investment to tidy up issues that occur

Pros

Flexibility to add pretty much anything you want, forward thinking on things like open banking and OCR reader. Attentive Dev team. A lot less money than big bespoke ERP players.

Cons

Costs to implement things can be high, would like to see more put through as R&D projects.

Alternatives Considered

Reasons for Choosing Enapps

Switched From

Reasons for Switching to Enapps

Pros

The adaptability. Pretty much everything can be changed to suit the requirements

Cons

the response time to issues can sometimes be a little slow

Pros

A smooth implementation and movement from the legacy accounting system.
The support received and the fact that Enapps understands the customers needs.

Cons

Sometimes new R&D items are implemented too quickly with not enough testing prior to customer usage.

Pros

Adaptability of the system, ease of use of the product, proactivity with continuous developments and the Enapps team

Cons

Change management is an occasional issue

Pros

Very easy to use and easy to navigate around - User friendly

Cons

Sometimes trying to recreate an error can take some time - so longer to resolve an issue

Pros

Innovative company, always developing the product and never standing still

Cons

Need to ensure that their pricing remains relevant / competitive for SMEs

Pros

The user-friendly interface, and customizability.

Cons

A very occasional software bug, however Enapps are always quick to respond and resolve.

Pros

Flexibility and reliability. They are able to adapt to meet your business needs.

Cons

Sometimes costs seem high for ongoing maintenance.

Alternatives Considered

Reasons for Switching to Enapps

Pros

Ease of use and self explanatory navigation (menu) which is not often the case with ERP systems

Cons

Some features mentioned during the revision/ on-boarding process were missed during implementation

Alternatives Considered

Reasons for Choosing Enapps

Switched From

Reasons for Switching to Enapps

Pros

Enapps is incredibly easy to use, with concise headings that make navigation straightforward and efficient. The intuitive layout ensures users can quickly find what they need, improving overall productivity and minimising learning curves.

Cons

The payment structure for scoping is a drawback. While it's understandable that Enapps incurs costs during the scoping process, this approach can restrict innovation, as it may deter businesses from exploring new possibilities or customising further