---
description: Review of Artologik HelpDesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Artologik HelpDesk | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Artologik HelpDesk](/software/456849/HelpDesk)

# Artologik HelpDesk

Canonical: https://www.softwareadvice.ie/software/456849/HelpDesk

> Artologik HelpDesk is a web-based ticketing system designed to help organizations improve their customer support and strengthen customer relations. This cloud-hosted software allows users to centralize all support interactions in one place, giving them full control over the ticketing process.

The system's flexibility enables users to customize the workflow and settings to match their specific needs and routines. Artologik HelpDesk also provides reporting and analytics capabilities, allowing organizations to identify areas for improvement and make data-driven decisions. Additionally, the software's knowledge reuse feature enables users to build a comprehensive FAQ by adding solved tickets, helping them work more efficiently.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Artisan Global Media
- **Founded**: 1988

## Commercial Context

- **Starting Price**: SEK 89.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Available as SaaS and On-Premise solution. Pricing details see our website.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise)
- **Supported Languages**: English, French, German, Spanish, Swedish
- **Available Countries**: Argentina, Australia, Austria, Belgium, Brazil, Canada, China, Colombia, Costa Rica, Dominican Republic, Ecuador, France, Germany, Ireland, Israel, Italy, Luxembourg, Mexico, Netherlands, New Zealand and 11 more

## Features

- Activity Dashboard
- Alerts/Escalation
- Collaboration Tools
- Customer Database
- Customisable Branding
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Phone Support

## Category

- [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software)

## Alternatives

1. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4079 reviews)
2. [Milvus](https://www.softwareadvice.ie/software/246233/milvus) — 4.8/5 (298 reviews)
3. [Freshdesk](https://www.softwareadvice.ie/software/110247/freshdesk) — 4.5/5 (3425 reviews)
4. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1781 reviews)
5. [BeyondTrust Remote Support](https://www.softwareadvice.ie/software/127126/bomgar) — 4.6/5 (2010 reviews)

## Reviews

### "Assistance for easy customer support\!" — 5.0/5

> **Josh** | *20 August 2022* | Telecommunications | Recommendation rating: 8.0/10
> 
> **Pros**: Allows for very good management of customer communications, it's quick and easy. There are useful filters and the possibility to have several users working on a problem. Simple, effective\!
> 
> **Cons**: HelpDesk is a bit expensive for its content, it is a tool for medium and large companies, it lacks a bit of customization on redirects and the templates are too light which limits customization.
> 
> I tested helpdesk some time ago, and got a lot of feedback from partners. Helpdesk was more of an opportunity for me to see a real customer service platform, but it is not a useful product for my current situation.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/456849/HelpDesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/456849-HelpDesk/> |
| en-AU | <https://www.softwareadvice.com.au/software/456849/HelpDesk> |
| en-GB | <https://www.softwareadvice.co.uk/software/456849/HelpDesk> |
| en-IE | <https://www.softwareadvice.ie/software/456849/HelpDesk> |
| en-NZ | <https://www.softwareadvice.co.nz/software/456849/HelpDesk> |

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