---
description: Review of Amtelco Contact Center Software Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Amtelco Contact Center Software | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/4588/call-center/software) > [Amtelco Contact Center Software](/software/457355/Infinity)

# Amtelco Contact Center Software

Canonical: https://www.softwareadvice.ie/software/457355/Infinity

> Amtelco Contact Center Software delivers innovative communication and call management solutions that streamline operations, enhance engagement, and boost productivity across industries. The solutions range from intelligent call routing and secure messaging to contact center management and automated workflows, helps teams improve efficiency, ensure compliance, and deliver required service. 

With customizable integrations, reporting, and security, Amtelco’s technology enables organizations to connect and collaborate. From enterprise-level contact centers to specialized healthcare communication systems, Amtelco Contact Center Software provides the tools and expertise needed to manage communications.
> 
> Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 2 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Amtelco
- **Founded**: 1976

## Commercial Context

- **Starting Price**: US$30,000.00
- **Pricing model**: Flat Rate
- **Pricing Details**: Pricing is based on seat licences and other factors, including cloud-based or on-premises software location.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise)
- **Supported Languages**: English, French, Spanish
- **Available Countries**: Argentina, Australia, Belgium, Bolivia, Brazil, Chile, Colombia, Denmark, Ecuador, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Netherlands, New Zealand, Norway, Paraguay and 10 more

## Features

- AI Copilot
- AI Summarization
- API
- Activity Tracking
- Alerts/Escalation
- Automated Responses
- Automatic Call Distribution
- Blended Call Centre
- Call Centre Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transcription
- Call Transfer
- Callback Scheduling
- Caller ID

## Integrations (11 total)

- AWS Cloud9
- AWS CloudFormation
- Avaya UCaaS
- Cisco AnyConnect
- EMR Software
- EPIC
- Oracle Health Ambulatory Suite
- PagerDuty
- Spok Care Connect
- TigerConnect
- TigerConnect Physican Scheduling

## Support Options

- 24/7 (Live rep)
- Chat

## Category

- [Call Centre Software](https://www.softwareadvice.ie/directory/4588/call-center/software)

## Alternatives

1. [Ringover](https://www.softwareadvice.ie/software/120988/ringover) — 4.7/5 (871 reviews)
2. [Convoso](https://www.softwareadvice.ie/software/2799/safesoft-contact) — 4.5/5 (387 reviews)
3. [DialedIn CCaaS](https://www.softwareadvice.ie/software/20027/chasedata) — 4.8/5 (324 reviews)
4. [Readymode](https://www.softwareadvice.ie/software/171343/Readymode) — 4.6/5 (142 reviews)
5. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1781 reviews)

## Reviews

### "A Powerful Platform Backed by True Partnership" — 5.0/5

> **Stephanie** | *5 February 2026* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: Amtelco's software is incredibly reliable and purpose built for low or high volume, mission critical contact centers. The flexibility of the platform allows you to customize workflows, scripting, and call handling to fit your operation rather than forcing you into a one size fits all model. It is powerful, scalable, and clearly designed by people who understand the day to day realities of contact center work. Their 24/7 support is superb and provides peace of mind knowing knowledgeable help is always available when you need it.
> 
> **Cons**: Because the platform is so robust, there can be a learning curve. It is not a plug and play system, but that is the tradeoff for the level of control and customization it provides.
> 
> We have been using Amtelco products for over 30 years and have successfully grown and scaled our contact center using their solutions. While there are pros and cons with any vendor, Amtelco’s commitment to its customers and genuine investment in the success of our business set them apart. Their focus on long term partnerships and customer success is why we plan to continue using Amtelco products for the next 30 years.

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### "Amtelco Software Review" — 4.0/5

> **Jose** | *6 February 2026* | Telecommunications | Recommendation rating: 9.0/10
> 
> **Pros**: Have been using Amtelco Software since about 2004. They are always there for us when we need support. They test the products as thoroughly prior to upgrade offers.  More and more web based software is great with the ability apply in cloud set ups.
> 
> **Cons**: I really cant think of any Cons related to the software and service. Just like with anything there may be bugs, but the team is responsive and ready to help you resolve or with a temp workaround.
> 
> Great experience with all the techs and implementation people. They are very professional and do there best to have you set up for long term success. Community support is very helpful.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/457355/Infinity)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/457355-Infinity/> |
| en-AU | <https://www.softwareadvice.com.au/software/457355/Infinity> |
| en-GB | <https://www.softwareadvice.co.uk/software/457355/Infinity> |
| en-IE | <https://www.softwareadvice.ie/software/457355/Infinity> |
| en-NZ | <https://www.softwareadvice.co.nz/software/457355/Infinity> |

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