---
description: Review of SteadyPoint Helpdesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: SteadyPoint Helpdesk | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [SteadyPoint Helpdesk](/software/461544/SteadyPoint-Office-365-Help-desk)

# SteadyPoint Helpdesk

Canonical: https://www.softwareadvice.ie/software/461544/SteadyPoint-Office-365-Help-desk

> SteadyPoint is a SharePoint Helpdesk and Office 365 Helpdesk application that integrates with the user's existing Microsoft environment, providing a ticketing system and service desk. The application features customizable ticket categorization, workflow and service level agreements. It allows organizations to tailor the system to their specific requirements.

SteadyPoint also provides customizable forms, advanced ticket filters, and automation triggers, enabling efficient ticket management and resolution. Users can create tickets directly from their email through Microsoft Teams integration. Additionally, it is designed to be ITIL-compliant, ensuring organizations can maintain a HIPAA-compliant ticketing system and achieve ITIL compliance.
> 
> Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: SteadyPoint
- **Founded**: 2011

## Commercial Context

- **Starting Price**: US$900.00
- **Pricing model**: Other (Free version available) (Free Trial)
- **Pricing Details**: Annual subscription covers product features and support costs.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Automated Routing
- CRM
- Call Centre Management
- Change Management
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Customer Communication
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Customizable Fields
- Data Import/Export

## Integrations (2 total)

- Microsoft Power Automate
- Microsoft Teams

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software)

## Related Categories

- [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software)
- [IT Service Software](https://www.softwareadvice.ie/directory/4207/it-service/software)
- [Customer Support Software](https://www.softwareadvice.ie/directory/4658/customer-support/software)

## Alternatives

1. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1781 reviews)
2. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4079 reviews)
3. [Tidio](https://www.softwareadvice.ie/software/157633/tidio-chat) — 4.7/5 (590 reviews)
4. [Intercom](https://www.softwareadvice.ie/software/378292/intercom) — 4.5/5 (1133 reviews)
5. [Zoho Desk](https://www.softwareadvice.ie/software/393877/zoho-desk) — 4.5/5 (2212 reviews)

## Reviews

### "The most cost-effective cloud-based HelpDesk Application" — 5.0/5

> **Will** | *3 October 2019* | Automotive | Recommendation rating: 10.0/10
> 
> **Pros**: What I like best about SteadyPoint, is that it keeps all settings within your own office 365 cloud, not on someone else's. I also like the fact that it is still under constant development.
> 
> **Cons**: I would say, Not being able to export settings prior to an upgrade... 
having to recreate settings is not hard, but it is kind of annoying having to do so all over again. 
I have been told that this feature is still under development.
> 
> SteadyPoint gives us the ability to implement a One for All HelpDesk utility. It is clean, it is easy to use, it is complex, yet easy enough to get you going fast.
It really gets even easier when you have a good support agent working with you along the way...

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### "very useful application" — 4.0/5

> **osama** | *22 October 2019* | Financial Services | Recommendation rating: 8.0/10
> 
> **Pros**: The app is very stable and convenient to use, I am very happy to use it
the most great feature in this software is  create ticket using email and Microsoft  flow its vary useful
> 
> **Cons**: As I said, maybe more features? But for the price it was well worth it.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/461544/SteadyPoint-Office-365-Help-desk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/461544-SteadyPoint-Office-365-Help-desk/> |
| en-AU | <https://www.softwareadvice.com.au/software/461544/SteadyPoint-Office-365-Help-desk> |
| en-GB | <https://www.softwareadvice.co.uk/software/461544/SteadyPoint-Office-365-Help-desk> |
| en-IE | <https://www.softwareadvice.ie/software/461544/SteadyPoint-Office-365-Help-desk> |
| en-NZ | <https://www.softwareadvice.co.nz/software/461544/SteadyPoint-Office-365-Help-desk> |

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