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description: Review of VoIP Detective Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: VoIP Detective | Reviews, Pricing & Demos - SoftwareAdvice IE
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Breadcrumb: [Home](/) > [Call Accounting Software](/directory/4743/call-accounting/software) > [VoIP Detective](/software/461651/VoIP-Detective)
# VoIP Detective
Canonical: https://www.softwareadvice.ie/software/461651/VoIP-Detective
> VoIP Detective is a call reporting and analytics tool designed to work with existing phone systems. It provides detailed call data analysis for communication platforms such as Cisco Call Manager, CUBE, Webex Calling, and Microsoft Teams. The software offers unified reporting for single or mixed communication environments, catering to IT administrators, department managers, and end users across various industries.
The platform includes role-based access controls, offering different levels of functionality based on user roles. Administrators have access to full reporting capabilities, including technical call details such as MOS scores, packet loss, jitter measurements, error codes, and device information. Managers can generate call reports for their teams and schedule automated email delivery of summary and detailed reports. End users can create accounts to access reports for calls linked to their extensions and export data for further analysis. The Pro version stores millions of call records, while the Lite version retains seven days of call data with hourly imports.
The solution is delivered as a pre-configured virtual machine compatible with popular hypervisors, allowing for straightforward deployment. It requires configuration to access call records from the phone system and includes one-click upgrades for version updates. The Pro version offers additional features such as minute-by-minute record imports, emergency call email alerts, phone number masking for GDPR compliance, and an integrated UCCX Wallboard.
>
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.
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## Quick Stats & Ratings
| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |
## About the vendor
- **Company**: UC Guru
- **Founded**: 2017
## Commercial Context
- **Starting Price**: US$1,499.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Pricing Details**: Free version has no expiration. Paid version stores more call data.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop)
- **Supported Languages**: Brazilian Portuguese, English, French, Spanish
- **Available Countries**: Australia, Canada, France, Germany, India, Ireland, Italy, Mexico, Netherlands, New Zealand, Philippines, Singapore, South Africa, United Arab Emirates, United Kingdom, United States
## Features
- Ad hoc Reporting
- By-Extension Reporting
- CRM
- Call Duration
- Call Logging
- Call Reporting
- Call Routing
- Call Tracking
- Call Volume
- Caller ID
- Data Import/Export
- Data Visualisation
- Inbound Reporting
- Outbound Reporting
- Performance Management
- Reporting & Statistics
- Usage Tracking/Analytics
- Voice Mail
- Who Answered Log
## Integrations (5 total)
- CUBE
- Cisco Unified Communications Manager
- Cisco Unified Contact Center Express
- Microsoft Teams
- Webex Suite
## Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
## Category
- [Call Accounting Software](https://www.softwareadvice.ie/directory/4743/call-accounting/software)
## Related Categories
- [Call Accounting Software](https://www.softwareadvice.ie/directory/4743/call-accounting/software)
- [Reporting Tools](https://www.softwareadvice.ie/directory/4284/reporting-tools/software)
## Reviews
### "It's been amazing" — 5.0/5
> **Aaron** | *26 June 2019* | Hospital & Health Care | Recommendation rating: 10.0/10
>
> **Pros**: Ease of use and installation, the free option/trial is awesome. It's simple, fast, it works. If it doesn't, the developer is quick to fix the problem.
>
> **Cons**: User management - this isn't really a huge con, I had to put something. I haven't even asked or mentioned it to the developer. Right now, users have to register themselves with their extension, and you grant them access to whatever they need. It might be nice to have AD/LDAP integration, but this definitely is not a show-stopper.
>
> We've been using it for quite a while now, and it is continuously being improved. The developer is responsive and open to feedback and resolving issues. Coming from a product that was dated and cobbled together to work with Cisco, this was an amazing find.
All we wanted was a simple product to search call logs and run reports. Cisco's CDR is less than stellar at this, but works in a pinch. Other products cost a lot of money, and include features we weren't really needing. So starting out, VOIPDetective does exactly what we want, and more. As more features are added, it will become even more invaluable and useful to a wider range of customers.
You have nothing to lose by trying it out - you can get most of the features free, although it only stores the previous 2 weeks of data. I really like this simple demo/trial setup. No annoying banners, popups, emails, nothing.
## Links
- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/461651/VoIP-Detective)
## This page is available in the following languages
| Locale | URL |
| en | |
| en-AU | |
| en-GB | |
| en-IE | |
| en-NZ | |
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