--- description: Review of Awesome Support Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Awesome Support | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Awesome Support](/software/461714/Awesome-Support) # Awesome Support Canonical: https://www.softwareadvice.ie/software/461714/Awesome-Support > Awesome Support is a cloud-based and on-premise help desk platform designed for WordPress users. The solution provides several features including ticket history, email notifications, agent assigning, custom fields, time tracking, data import, issue monitoring, reporting and more. The Awesome Support plugin also allows users to customize several settings to make it fit their organization. Additionally, members can connect it to Google’s Dialogflow AI and create bits of conversation. Pricing is based on annual subscriptions and support is extended via FAQs, phone, email, knowledge base and chat. > > Verdict: Rated **3.7/5** by 3 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.7/5** | 3 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 3.7/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Ontario ## Commercial Context - **Starting Price**: US$149.00 - **Pricing model**: Per Feature (Free version available) - **Pricing Details**: We offer 4 different bundles that you can select according to your need, these are standard, Pro, Enterprise, Agency. You can also get addon on individually. Core Plugin is free. The individual addon process varies. You can visit our website to check. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) - **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Automated Routing - Customer Database - Customizable Fields - Data Import/Export - Email Templates - Knowledge Base Management - Macros/Templated Responses - Multi-Channel Communication - Personalisation - Real-Time Notifications - Reporting/Analytics - Service Level Agreement (SLA) Management - Social Media Integration - Surveys & Feedback - Third-Party Integrations - Ticket Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software) ## Alternatives 1. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 2. [Milvus](https://www.softwareadvice.ie/software/246233/milvus) — 4.8/5 (298 reviews) 3. [Freshdesk](https://www.softwareadvice.ie/software/110247/freshdesk) — 4.5/5 (3409 reviews) 4. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1753 reviews) 5. [BeyondTrust Remote Support](https://www.softwareadvice.ie/software/127126/bomgar) — 4.6/5 (2009 reviews) ## Reviews ### "Great support product" — 5.0/5 > **Brant** | *29 August 2019* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10 > > **Pros**: It integrates well with every theme I have tried it with. It has all the features I need for support queries on my websites. > > **Cons**: Hmmmm, there is nothing immediately obvious that would be a con. Perhaps not knowing exactly what the user receives as an email is a con. An email preview might be nice. > > I use it on all sites I build that require support. It is my default and my go to support option ----- ### "Awesome is really Awesome" — 5.0/5 > **Verified Reviewer** | *1 June 2022* | Entertainment | Recommendation rating: 9.0/10 > > **Pros**: Awesome Support is really helpful, we have been using its free version and it is really awesome. The features and the support are great > > **Cons**: There are some features that should be under one addon, for which you would have to buy multiple addons, however, a good thing is you can buy a bundle from the available options according to your need. ----- ### "Very Frustrated User" — 1.0/5 > **Nick** | *21 February 2020* | Computer Software | Recommendation rating: 1.0/10 > > **Pros**: I liked the fact that it was a one time purchase (or so I thought). The other support systems require regular monthly payments by seat that grew quite high in price. > > **Cons**: As a plug-in there were constant updates and quite a few problems with my team. > > My biggest frustration was after 6 months of using the system I went back to freshdesk. We were happy to see that the monthly fees were more reasonable for our company. As I closed down the system and thought I had turned off the autorenew I learned that I had not correctly turned off the autorenew. After immediatly approaching them of the mistake they refused to refund any of the expensive annual fee. I would never get away with treating my customers like this. I rarely write reviews but this one really frustrated me. We are still cleaning up our Wordpress install from the mess it made with media ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/461714/Awesome-Support) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data