---
description: Review of Raiseaticket Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Raiseaticket | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Raiseaticket](/software/461867/Raiseaticket)

# Raiseaticket

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> Raiseaticket is a cloud-based helpdesk solution designed to help businesses across various industries organize and streamline communication between customers and the support team. Key features include knowledge base management, multiple SLAs, ticketing, customer management, client portal, and real-time notifications. 

Support teams using Raiseaticket can deliver successful customer support through different channels. The platform enables managers to assign tickets to agents or teams, attach files, add notes, and track time spent on tickets. Supervisors can also route requests on the basis of groups or skills to the appropriate channels, and escalate issues accordingly. Additionally, built-in reports allow team managers to analyze ticket and agent performance. 

Raiseaticket also helps users create different SLAs for different types of customers following unique business hours, ensuring tickets are resolved in a defined amount of time. The platform is available for free and support is extended via FAQs, documentation, knowledge base, phone, and online inquiry form.
> 
> Verdict: Rated **4.7/5** by 48 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 48 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 4.4/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Fonicom
- **Founded**: 2007

## Commercial Context

- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: Completely free to use. Up to 6,000 tickets per year.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- Alerts/Escalation
- Automated Routing
- Email Management
- Interaction Tracking
- Knowledge Base Management
- Multi-Channel Communication
- Performance Metrics
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Ticket Management
- Workflow Automation

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)

## Category

- [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software)

## Related Categories

- [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software)
- [Customer Service Software](https://www.softwareadvice.ie/directory/255/customer-service/software)

## Alternatives

1. [Freshdesk](https://www.softwareadvice.ie/software/110247/freshdesk) — 4.5/5 (3470 reviews)
2. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4090 reviews)
3. [Milvus](https://www.softwareadvice.ie/software/246233/milvus) — 4.8/5 (298 reviews)
4. [Freshservice](https://www.softwareadvice.ie/software/436317/freshservice) — 4.6/5 (791 reviews)
5. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1787 reviews)

## Reviews

### "Easy and friendly" — 5.0/5

> **Federico** | *9 June 2022* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: This is one of the best ticketing portal ever seen. Really easy to understand and use
> 
> **Cons**: It's only in english language and API are missing.

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### "Good option for no budget" — 4.0/5

> **Samuel** | *21 November 2023* | Education Management | Recommendation rating: 6.0/10
> 
> **Pros**: Raiseaticket was free. For that price, it did a decent job. 
The system was overall user-friendly.
> 
> **Cons**: Only some of the fields were able to be manipulated. We found that several sections simply did not pertain to our clients and therefore was confusing to them since we could not "hide" these sections.
> 
> It was good and did the job. It wasn't the best fit for us and we replaced it within a year.

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### "No Title" — 1.0/5

> **wasim** | *29 November 2021* | Health, Wellness & Fitness | Recommendation rating: 0.0/10
> 
> **Pros**: Could not meet basic requirement to tag ticket to a customer
> 
> **Cons**: Could not meet basic requirement to tag ticket to a customer
> 
> Poor

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### "Amazing Experience" — 5.0/5

> **Suchit** | *15 January 2020* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: Easy and user friendly. Almost features listed what are required.
> 
> **Cons**: Limitations of the ticket Quota. Due to limit quote for tickets, unable to use it for longer time I guess.
> 
> Experience is amazing but I believe need to switch to other ticketing portal Due to size limitations

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### "Raiseaticket with ease" — 5.0/5

> **Verified Reviewer** | *29 November 2021* | Education Management | Recommendation rating: 10.0/10
> 
> **Pros**: The product is easy to implement and it is very convenient for the users.
> 
> **Cons**: The analytics doesn't match up to some standards but over all it was ok.
> 
> Raise a ticket was easy to implement and even the users with very little IT knowledge was able to use the self help with ease. Over all, it is a great product.

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/461867/Raiseaticket)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/461867-Raiseaticket/> |
| en-AU | <https://www.softwareadvice.com.au/software/461867/Raiseaticket> |
| en-GB | <https://www.softwareadvice.co.uk/software/461867/Raiseaticket> |
| en-IE | <https://www.softwareadvice.ie/software/461867/Raiseaticket> |
| en-NZ | <https://www.softwareadvice.co.nz/software/461867/Raiseaticket> |

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