---
description: Review of Watermelon Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Watermelon | Reviews, Pricing & Demos - SoftwareAdvice IE
---

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# Watermelon

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> Watermelon is an AI-powered customer service platform that helps e-commerce, retail, healthcare, HR, and sales businesses manage customer interactions. The software is cloud-based, making it accessible from any device with an internet connection. Watermelon includes a shared inbox, AI chatbot builder, live chat, and contact management tools. The chatbot builder lets teams automate answers to common questions without writing code, reducing the workload on support staff. The shared inbox brings messages from multiple channels into one place, so teams can respond faster and avoid missed conversations. Contact management keeps customer history organized and easy to access. Small and mid-sized businesses can use these tools to handle higher volumes of support requests without adding headcount. Support is available via live chat, email, and an online knowledge base.
> 
> Verdict: Rated **4.6/5** by 15 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 15 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 4.8/5 | Based on overall reviews |
| Value for Money | 4.6/5 | Based on overall reviews |
| Features | 4.1/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Watermelon
- **Founded**: 2016

## Commercial Context

- **Starting Price**: €99.00
- **Pricing model**: Flat Rate (Free version available)
- **Pricing Details**: Simple pricing. Built to scale.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Dutch, English, French, German, Spanish
- **Available Countries**: Netherlands

## Features

- AI Copilot
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Appointment Management
- Appointment Scheduling
- Automated Responses
- Automated Routing
- Autoresponders
- CRM
- Canned Responses
- Chat Transcript
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Communication Management

## Integrations (1 total)

- Asana

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support

## Category

- [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software)

## Related Categories

- [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software)
- [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software)
- [Conversational Marketing Platforms](https://www.softwareadvice.ie/directory/4671/conversational-marketing/software)
- [Customer Communications Management Software](https://www.softwareadvice.ie/directory/4742/customer-communications-mngt/software)
- [Chatbot Software](https://www.softwareadvice.ie/directory/3923/chatbot/software)

## Alternatives

1. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1789 reviews)
2. [Tidio](https://www.softwareadvice.ie/software/157633/tidio-chat) — 4.7/5 (590 reviews)
3. [Text](https://www.softwareadvice.ie/software/530456/Text) — 4.7/5 (32 reviews)
4. [inconnect](https://www.softwareadvice.ie/software/171892/inconcert-omnichannel-contact-center) — 4.0/5 (20 reviews)
5. [Velaro](https://www.softwareadvice.ie/software/160198/velaro) — 3.9/5 (9 reviews)

## Reviews

### "Dynamic chat efficiency" — 4.0/5

> **Amjad** | *17 June 2020* | Education Management | Recommendation rating: 10.0/10
> 
> **Pros**: We are pleasantly surprised with the efficiency of the chatbot and mismatches.
This way we get to know our customers and we make our chatbot more spontaneous.
> 
> **Cons**: I cannot search/filter in the chatbot conversations.
I have a pile of conversations from the chatbot but i have to scroll endlessly to get to specific conversations.
> 
> My overal experience is good. The Customer success manager is always clear in his explanation and also helps me to continue developing.

Innovation is a great thing\!

-----

### "Kind kan de was doen" — 5.0/5

> **Erhan** | *9 September 2020* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: Het gemak waarmee je een chatbot op kunt zetten is ongekend. Een leek kan dit binnen een kwartier leren en zelf een chatbot opzetten die goed in elkaar zit. Alles spreekt voor zich\! Gedurende de beginperiode wordt je hierin meegenomen door iemand van Watermelon die je alle ins en outs laat zien en hoe alles werkt. Vervolgens ga je zelf aan de slag met de chatbot en als je vragen hebt staan ze altijd voor je klaar.
> 
> **Cons**: Paar kleine dingetjes zoals het wijzigen van de antwoorden van meerkeuzevragen nadat je deze hebt toegevoegd. Je moet dan eerst alle eerstvolgende vragen verwijderen om de vorige vraag aan te passen. Dit is echter al aangegeven en zijn ze bij Watermelon mee bezig.
> 
> Helemaal top\! Gebruiksvriendelijk, top klantenservice en top customer succes manager\!

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### "A very good deal." — 4.0/5

> **Cynthia** | *22 July 2021* | Arts & Crafts | Recommendation rating: 8.0/10
> 
> **Pros**: Interacting with my customer base. It's so nice to be able to get to know the client better. I can address issues in real time.
> 
> **Cons**: Sometime there is a leg in communication. It's important to be able to understand the customers needs in real time.
> 
> Getting to contact customers is so important to everyone

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### "Super makkelijk in gebruik en aardige medewerkers" — 5.0/5

> **Lisa** | *12 January 2023* | Human Resources | Recommendation rating: 10.0/10
> 
> **Pros**: Gemakkelijk in 1 overview alle chats met mijn klanten. Ik kan makkelijk alle kanalen in Watermelon doorzetten. Hierdoor krijgen mijn klanten altijd snel een antwoord en bespaar ik enorm veel tijd voor mijn andere werkzaamheden\! Doordat ik een chatbot hebt ingeschakeld (welke makkelijk in te stellen was), krijgen mijn klanten altijd antwoord, ook als ik er even niet ben\!
> 
> **Cons**: De mobiele app kan wel beter, maar ze hebben al aangegeven dit binnenkort aan te pakken.

-----

### "Gemakkelijk in de omgang\!" — 4.0/5

> **Jochem** | *28 May 2020* | Transportation/Trucking/Railroad | Recommendation rating: 8.0/10
> 
> **Pros**: Het is een erg fijn, duidelijk, overzichtelijk programma wat gemakkelijk werkt en elke keer weer beter wordt bij elke update\!
> 
> **Cons**: Op zich verbeterd het programma zich met elke update wat er voor zorgt dat steeds minder factoren aanwezig zijn die "slecht" zijn.
> 
> Gemakkelijk in de omgang\! Zowel als programma maar ook qua persoonlijk contact\!

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/465024/Watermelon)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/465024-Watermelon/> |
| en-AU | <https://www.softwareadvice.com.au/software/465024/Watermelon> |
| en-GB | <https://www.softwareadvice.co.uk/software/465024/Watermelon> |
| en-IE | <https://www.softwareadvice.ie/software/465024/Watermelon> |
| en-NZ | <https://www.softwareadvice.co.nz/software/465024/Watermelon> |

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