---
description: Review of ChatBeacon Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: ChatBeacon | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/4569/live-chat/software) > [ChatBeacon](/software/466675/SightMax-Chat)

# ChatBeacon

Canonical: https://www.softwareadvice.ie/software/466675/SightMax-Chat

> ChatBeacon AIX is a live chat and customer engagement platform that helps businesses connect with their website and mobile app visitors in real time. Built for teams that want to turn conversations into relationships, ChatBeacon AIX combines customizable chat widgets, full chat history, CRM integration, and AI-powered automation in a single, easy-to-use solution.

Ideal for retailers, eCommerce stores, banks, and credit unions, ChatBeacon AIX makes it simple to greet customers the moment they arrive, answer questions instantly, and guide them toward a purchase or resolution. The AI-powered capabilities help your team scale support without sacrificing the personal touch, routing complex conversations to live agents while handling routine inquiries automatically.

Key benefits include higher customer satisfaction, increased sales conversions, and stronger long-term customer relationships. With branded chat widgets, you can match the experience to your business, while detailed chat history and CRM syncing ensure every interaction is captured and actionable.

ChatBeacon AIX is backed by responsive support to help you get up and running quickly and make the most of every customer conversation.
> 
> Verdict: Rated **1.0/5** by 1 users. Top-rated for **Customer Support**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **1.0/5** | 1 Reviews |
| Ease of Use | 1.0/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 2.0/5 | Based on overall reviews |
| Features | 3.0/5 | Based on overall reviews |
| Recommendation percentage | 10% | (1/10 Likelihood to recommend) |

## About the vendor

- **Company**: SmartMax Software Inc. (ChatBeacon)
- **Founded**: 2004

## Commercial Context

- **Starting Price**: US$39.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: ChatBeacon AIX licensing is based on concurrent logins. If you have 4 operators you want signed in concurrently, you will need 4 seats.
- **Target Audience**: 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- API
- Automated Responses
- Autoresponders
- CRM
- Canned Responses
- Chatbot
- Customisable Branding
- Geotargeting
- Natural Language Processing
- Offline Form
- Proactive Chat
- Real-time Consumer-facing Chat
- Screen Sharing
- Transfers/Routing

## Support Options

- Email/Help Desk
- Phone Support
- Chat

## Category

- [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software)

## Related Categories

- [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software)
- [Chatbot Software](https://www.softwareadvice.ie/directory/3923/chatbot/software)

## Reviews

### "Complicated backend and poorly designed user desktop.  Dragged our site speed down." — 1.0/5

> **Verified Reviewer** | *23 December 2017* | Retail | Recommendation rating: 1.0/10
> 
> **Pros**: It can integrate with Google translation and bot providers. Support was good from what appears was their only support tech.
> 
> **Cons**: The product has a complicated backend that will require help to set up and make changes.  There was a complete lack of documentation and instructions which were slowly coming out but nothing was together on the administrator's side for setup.
> 
> Make sure to measure site speed on your site before and after launching this type of integration.  Never had this problem in the past.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/466675/SightMax-Chat)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/466675-ChatBeacon/> |
| en-AU | <https://www.softwareadvice.com.au/software/466675/SightMax-Chat> |
| en-GB | <https://www.softwareadvice.co.uk/software/466675/SightMax-Chat> |
| en-IE | <https://www.softwareadvice.ie/software/466675/SightMax-Chat> |
| en-NZ | <https://www.softwareadvice.co.nz/software/466675/SightMax-Chat> |

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