---
description: Review of SP IT Helpdesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: SP IT Helpdesk | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Incident Management Software](/directory/4577/incident-management/software) > [SP IT Helpdesk](/software/467085/SP-Intranet-365)

# SP IT Helpdesk

Canonical: https://www.softwareadvice.ie/software/467085/SP-Intranet-365

> SP IT Helpdesk by SP Marketplace is an out-of-the-box IT support solution built on Microsoft 365, using SharePoint and Teams to centralize service requests, automate workflows, and enhance productivity. Designed for organizations of all sizes, it helps IT teams streamline support while maximizing their Microsoft 365 investment.

The system features a robust ticketing platform that tracks issues from submission to resolution. Employees can use the MyIT self-service portal to submit tickets, access key documents, and search a built-in knowledge base. IT teams benefit from integrated asset management, change request tracking, and vendor contract management—all in one centralized, easy-to-use platform.

Accessible through SharePoint or Teams, SP IT Helpdesk improves service delivery without the need for third-party tools or complex customizations.
> 
> Verdict: Rated **4.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 1 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support |  | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: SP Marketplace
- **Founded**: 2011

## Commercial Context

- **Starting Price**: US$3,350.00
- **Pricing model**: Other
- **Pricing Details**: Please visit our website for pricing details or to request a direct quote.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Access Controls/Permissions
- Activity/News Feed
- Blogs
- Calendar Management
- Collaboration Tools
- Content Management
- Customer Communication
- Customisable Forms
- Discussions/Forums
- Document Management
- Employee Portal
- Knowledge Base Management
- Monitoring
- Policy Management
- Private Network
- Search/Filter
- Support Ticket Management
- Ticket Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support

## Category

- [Incident Management Software](https://www.softwareadvice.ie/directory/4577/incident-management/software)

## Related Categories

- [Incident Management Software](https://www.softwareadvice.ie/directory/4577/incident-management/software)
- [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software)
- [Customer Support Software](https://www.softwareadvice.ie/directory/4658/customer-support/software)
- [Intranet Software](https://www.softwareadvice.ie/directory/4547/intranet/software)

## Alternatives

1. [Bitrix24](https://www.softwareadvice.ie/software/128326/bitrix24) — 4.2/5 (988 reviews)
2. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1758 reviews)
3. [Zoho Desk](https://www.softwareadvice.ie/software/393877/zoho-desk) — 4.5/5 (2212 reviews)
4. [Freshdesk](https://www.softwareadvice.ie/software/110247/freshdesk) — 4.5/5 (3412 reviews)
5. [Zendesk Suite](https://www.softwareadvice.ie/software/26892/zendesk-talk) — 4.4/5 (4077 reviews)

## Reviews

### "SP Intranet - the fastest way for SMEs to get a SharePoint intranet up and running" — 4.0/5

> **Verified Reviewer** | *23 April 2019* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: SP Intranet builds on the Office 365 SharePoint environment. It is pretty much ready to go out of the box, so you save a ton of time building the thing from scratch. It neatly handles permissions so you can control who has access to what without tearing your hair out. If you don't have in house SharePoint developers, this is the fastest way to get a working intranet deployed.
> 
> **Cons**: It's SharePoint - it's never going to be pretty or the best UX (although this is improving).
> 
> SP Marketplace Intranet gives you a well designed SharePoint intranet based on industry best practice that is fast to deploy and easy to maintain. Everything is based on the SharePoint platform and is held on your own tenancy. This is a cost-effective intranet solution that will meet the requirements of most SMEs out of the box. If you already have an Office 365 business subscription, you are already paying for SharePoint, so it makes sense to use it for your Intranet - SP Marketplace intranet is the fastest and easiest way to make it happen.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/467085/SP-Intranet-365)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/467085-SP-Intranet-365/> |
| en-AU | <https://www.softwareadvice.com.au/software/467085/SP-Intranet-365> |
| en-GB | <https://www.softwareadvice.co.uk/software/467085/SP-Intranet-365> |
| en-IE | <https://www.softwareadvice.ie/software/467085/SP-Intranet-365> |
| en-NZ | <https://www.softwareadvice.co.nz/software/467085/SP-Intranet-365> |

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