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About Practice Mate
Practice Mate is a cloud-based medical practice management solution offered by Office Ally, designed to meet the needs of healthcare providers across all specialties. The software helps healthcare professionals streamline daily operations through features such as appointment booking, revenue management, compliance tracking, patient record-keeping, electronic prescriptions and patient engagement. It focuses on the optimization and modernization of medical operations, enabling healthcare providers to utilize its capabilities to minimize unnecessary administrative duties and enhance the overall patient experience.
Practice Mate also integrates with other Office Ally offerings, such as EHR 247 and Patient Ally, so that data can be shared between systems without the need for transfers. Additionally, users can also extend its capabilities with add-ons such as integrated patient reminders, appointment rescheduling, digital forms, change requests, patient intake, direct messaging and statement mailing. These add-ons contribute to the system's overall effectiveness in aiding medical practices in their day-to-day tasks.
The application offers a billing and claims management feature that simplifies the revenue cycle management process for healthcare providers. This helps users generate and submit electronic claims to insurance companies, track claim statuses, and manage denials and rejections. Practice Mate also includes a secure patient portal that helps streamline patient engagement and communication. Additionally, the software ensures compliance with HIPAA regulations, safeguarding patient data and maintaining confidentiality. One key functionality is the auto-post electronic remittance advice (ERA), which automates the posting of ERAs for enhanced efficiency.
Moreover, Practice Mate allows healthcare professionals to track revenue and manage accounts receivable, providing a clear overview of financial performance. It also offers a customizable alert system to notify users of important tasks or events, ensuring nothing falls through the cracks. The application supports multiple practitioners within a single office setting and accommodates practices with multiple locations, making it versatile for a variety of healthcare settings. Furthermore, its patient database feature includes detailed demographics and insurance information to keep patient records organized and accessible.
Lastly, Practice Mate offers free set-up, support and training to ensure a smooth onboarding process for users. Customer support is extended through FAQs, live chat, phone and more. In conclusion, Practice Mate by Office Ally stands out as a trusted and compliant medical practice management solution, providing healthcare providers with a comprehensive suite of tools to simplify their operations, improve patient care, and bolster overall practice efficiency.
Practice Mate pricing
Practice Mate has a free version and does not offer a free trial.
Starting Price:
Not provided by vendor
Free Version:
Yes
Free trial:
No
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Shandella
- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 12/9/2023
Big Fan of PM
Pros
I love the easiness of use of PM. The video library for self-tutorials and then being able to schedule a one-on-one walk-through with a tech. The chat function with either a tech or customer service when there is a question for a kicked-back claim or an issue with the system, is fantastic.
Cons
I really wish that PM would connect with the testing sites so that you could import the online graded tests into the system. Currently you/we can upload the information as a document into the patients' file.
Response from Office Ally
Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to me.
Replied 13/9/2023
Lauren
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
4
Reviewed on 16/11/2024
Office Ally
Easy to learn. Visually less clutter and buttons/tabs.
Pros
-Color coding in calendar
-Viewing other provider's schedules
-Moving appointments to other time slots
Cons
-Not being able to insert charts in documentation
-Certain symbols did not work in documentation such as %, /, *
Response from Office Ally
Lauren, thank you for the review and for being a valued customer. We value your feedback as we continue to invest in strengthening the features and functionality of our products and continue to focus on upgrading our service offerings.
Replied 21/11/2024
Vicky
- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
3
Reviewed on 3/6/2021
You get what you pay for.
It's okay, works decent for small practices, I use it for my billing business of over 30 individual providers.
Pros
It's cheap and I have been using it for years so I know how to get around in it. Although it is not as cheap as it used to be and I am contemplating moving to a different system due to the expense growing. For what I pay monthly, I could be on a much better system.
Cons
Clumsy features. Auto posting is not great. Would love to see the visit, the subsequent claim, the eob all in the patient file. The aging report is horrendous. The collection report is closer but still a mess.
Breanne
- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 21/10/2024
Happy With Office Ally Practicemate
Im very satisfied. You get what you pay for. So yes it is a little outdated but its also extremely in expensive. It is also very user friendly and easy to navigate.
Pros
The price. You cant beat the price =). They also have a wonderful it team.
Cons
It is a little outdated but great for the price =)
Cheryl
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 25/8/2023
Very Pleased!
My overall experience is absolutely wonderful.
Pros
The ease of use on a daily bases is very important especially with a busy schedule. Practice Mate is extremely easy to learn, to use and navigate. I personally love using Practice Mate.
Cons
When sending out statements, I wish that the prior payments applied would also be on the statement because a lot of patients want to know why the payment that they made prior is not listed on the statement.
Response from Office Ally
Thank you Cheryl for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.
Replied 28/8/2023
Maya
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 2/10/2023
The Practice Mate
It is easy to use though some feature need upgrading/updating
Pros
The Practice is easy to use and set up with systematic steps. the software does need some upgrading. The main upgrade any changes made to the information should update information in Patient Appt schedule, patient visit and claims. Thins does not happen and one has to go to each tab manually and update on each form.
Cons
When you are working on a patient it switched the screen back rather than let you stay on the same patient until you are done with all the work you need to do. The other feature that does not work is when insurance payers retract the monies it is difficult to post the shortfall in an easy and systematic way.
Response from Office Ally
Thank you for the complimentary review. We am very glad that you are enjoying the product.
We would like to highlight a few of our customers whose usage of Office Ally products have positively impacted their healthcare practice. We plan to create one or more case studies or testimonials that can be publicly accessible on our website. If you are willing to talk to us about your experience and be considered for highlight, visit https://share.hsforms.com/1p2G3uhOLRIifEl31I6kpQwdj9wf to complete an online form. I will then get in touch to schedule a suitable time for a phone discussion.
Replied 3/10/2023
Jorn T
- Industry: Medical Practice
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 25/9/2023
Practice Mate for the solo practic
Great access from any internet connected device. Cost effective office management going on 15 years.
Pros
The scheduling and billing/bookkeeping in one enabled me to split from a sublease and start solo practice with confidence 15 years ago. I came from downloaded software to accessible web-based management system.
Cons
Import of CSV file went well. Some of the pages can be improved to compliment the workflow. Put save buttons everywhere so I don't have to scroll to the bottom every time. Date entry (DOB, injury date etc.) is inconsistent. The cursor automatically advances from month to date but often needs a Tab to go to year. Put another Superbill button all the way up under the charges. Any editing requires a full scroll to the bottom to find it.
Response from Office Ally
Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.
Replied 26/9/2023
Scott
- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 19/9/2023
Long Term Office Ally Practice Mate User
Bottom line for my billing company is the overhead to use Practice Mate is very fair priced. Productivity is the best EHR/Billing platform for less time managing daily task.
Pros
Streamlining daily visits and claims created is fast and easy with patient visit templates for repeat patients where coding is the same procedure each visit. Accounting & entering payments with the ability to be able to easily adjust and delete payments is very fast and not frustrating.
Cons
Entering payments manually can be confusing with added steps to choose payment to, payment from, payment method. The older version was a lot easier to add payments as it was more simplified. But some of my staff love the new version of adding payments. It's a preference of the individual user.
Response from Office Ally
Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.
Replied 20/9/2023
Cameron
- Industry: Hospital & Health Care
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
5
Reviewed on 14/4/2024
This and office ally are great ehr 247 not so much
Pros
Ease of use to be able to manage stats etc it was the saving grace of keeping the software about a month with actually clearance of office ally
Cons
None really good medical management software for what’s out
Response from Office Ally
Cameron, thank you for the complimentary review. We are very glad that you are enjoying Practice Mate. Again, we are sorry to hear that you had a less-than-positive experience with EHR 24/7. We value your feedback as we strive to improve both our products and support services. We would love for you to provide us with your contact information at [email protected] so we can reach out and find out more about how we can improve. Your input could truly make a difference in helping us better serve our customers in the future.
Replied 17/4/2024
Verified Reviewer
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 21/9/2023
Easy Clearinghouse
Makes sending claims and getting reimbursements very easy and effective.
Pros
I use Practice Mate as a clearing house for my medical billing. It is easy to set up patient files, submit claims, and reconcile payments.
Cons
I wish there was a notification of missing payments after a certain amount of time, like 60 days.
Response from Office Ally
Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.
Replied 22/9/2023
Kristy
- Industry: Hospital & Health Care
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 21/9/2023
Important tool for my practice.
Using Practice Mate makes my administrative tasks easy. Billing and scheduling, client management.
Pros
The ease of use with calendar and billing
Cons
would be great to have access to BIRP format notes in clients files with drop down options to make note writing easy
Response from Office Ally
Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.
Replied 22/9/2023
james
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 26/9/2023
Intuitive Comprehensive EHR and Practice Management Solution
Ten plus years of experience with Office Ally with only a handful of hiccups. Definitely on par if not better than much more costly systems like Epic!
Pros
Cloud based solutions catering efficiency and cost mitigation.
Cons
As with all Cloud systems, we are at the mercy of network connections.
Response from Office Ally
Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.
Replied 28/9/2023
Diane
- Industry: Mental Health Care
- Company size: Self Employed
- Used Weekly for 2+ years
-
Review Source
5
Reviewed on 27/8/2023
Would never use another billing service
I learned gradually, and do individual tutoring, which got me started. Gradually, I do all functions from scheduling to claims production, and account management with statements. I would have way more overhead if I could not have learned of this program.
Pros
I've been using Practice Mate since 2009, and can't imagine using a billing service for my lone provider billing needs.
Cons
It has gotten really big, and I'm not sure it would be easy to learn all features. I joined when it was still small, and felt managable. I stopped looking for answers in the users manual because it is so big and detailed I get lost in the terminology. So, I just fill out a help ticket, and wait for the answer.
Response from Office Ally
Thank you Diane for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.
Replied 28/8/2023
Samuel
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 25/8/2023
Practice Mate Adaptability
The scheduling, the electronic prescribing, and the billing are facilitated by Practice Mate.
Pros
Ease of use and it meets HIPA requirements in order to carry on electronic prescriptions and medical insurance billing.
Cons
There is some difficulty in adapting and personalizing the program to be used as the only medical record.
Response from Office Ally
Thank you Samuel for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience. If you are interested, please reach out to me.
Replied 25/8/2023
qinghui
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 12/9/2023
Appointment and billing
Good
Pros
Appointment integrated with billing and can be sent to many payers.
Cons
no Chinese characters support and the insurance payment can't link to the billed visits automictically.
Response from Office Ally
Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to me.
Replied 13/9/2023
Sherryl
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 13/9/2023
Practice Manager
work flow, calendar usage, financial tracking.
Pros
Easy to use reliable, great help from customer service.
Cons
I have nothing to complain about. There isn't anything that don't dislike.
Response from Office Ally
Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to me.
Replied 13/9/2023
Christina
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 18/9/2023
Practice Mate Billing Review
My overall experience has been great. I’ve encouraged other private practice practitioners to use it as well!
Pros
I find the platform incredibly easy to use. When I was first learning, customer service was responsive and helpful, but I haven’t had to utilize this in years. I only bill HCFA claims, but I love the ease and simplicity of it!
Cons
I do not have any complaints about Practice Mate.
Response from Office Ally
Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.
Replied 19/9/2023
Sik Chi
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 25/8/2023
Acupuncturist
Easy to retrieve the recent billings I sent out earlier. I don't need to retype the patient records again once the new patient record is set up.
Pros
It is convenient, user-friendly, free and easy to learn billing system. Ever since I use Practice Mate, I don't even need to mail or buy 1500 Form most of the time. It saves my lots of postage as well as money to buy the 1500 Forms.
Cons
Fee if not careful. Non par > par in ratio.Can't retrieve all billing records especially long time ago.
Response from Office Ally
Thank you Sik Chi for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.
Replied 28/8/2023
Kathy
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 24/8/2023
Love Practice Mate
Pros
I love how user friendly it is. Our schedule is color coordinated which makes it so easy for staff.
Cons
I don't like that we can't customize accounting reports. We currently run a few reports every month to get the numbers we need for inventory.
Response from Office Ally
Thank you Kathy for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience. If you are interested, please reach out to me.
Replied 25/8/2023
Melissa
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Weekly for 2+ years
-
Review Source
5
Reviewed on 26/9/2023
Great practice management
Is been great for all medical billing and makes repeat visits easy to manage
Pros
Ease of use and great at letting track of visits and payments
Cons
The fee for certain claims, and the inability to submit claims to auto insurance companies
Response from Office Ally
Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.
Replied 28/9/2023
Lynda
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 20/9/2023
Ease of use and full capacity to help with readily available personal who address any question.
Amazing platform and I have recommended it to other providers
Pros
The claim and session options are easy to use
Cons
There is nothing I dislike about practice mate
Response from Office Ally
Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.
Replied 27/9/2023
Evelyn
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 21/9/2023
Friendly User
great program and great tech support
Pros
easy to use and great customer service and technical support very helpful
Cons
everything is easy to use staff is helpfull
Response from Office Ally
Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.
Replied 22/9/2023
rita
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 25/8/2023
Billing and Accounting for Private Practice in Nutrition Counseling
Pros
Very clear and easy set up. Easy to navigate. Billing and accounting is accomplished quickly. Tech help is very helpful.
Cons
No complaints, except for charge for non-par claims for my little practice.
Response from Office Ally
Thank you Rita for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.
Replied 28/8/2023
Ara
- Industry: Hospital & Health Care
- Company size: Self Employed
- Used Daily for 6-12 months
-
Review Source
5
Reviewed on 25/8/2023
Overall a great software
Pros
It is cost efficient with great customer service that train you and your staff to use the software or handle any trouble you come across
Cons
The calendar on the appointments tab could be improved.
Response from Office Ally
Thank you Ara for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.
Replied 28/8/2023
Allen
- Industry: Medical Practice
- Company size: 201–500 Employees
- Used Daily for 6-12 months
-
Review Source
5
Reviewed on 25/8/2023
Review About Practice Mate
I have been working on that software about last 9 months and this is my best life experience so far.
Pros
This Software is very user friendly and easily accessible.
Cons
To be honest, there is no such thing as I can't understand properly.
Response from Office Ally
Thank you Allen for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.
Replied 28/8/2023
Julie
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 12/9/2023
Perfect Practice Management for small private practices
I depend on Practice Mate and talk with new clinicians starting their own private practices about using it. It is easy to use and dependable. I like that I can call or email customer support and they get back to me.
Pros
I've been a user of Practice Mate since 2007 and have never felt a need to explore other services. It gives me just what I need, scheduling, electronic claims submission, and allocating payments from patients and insurance companies so I can keep my finances straight. I have access to all this for no (or occasionally minimal) additional cost.
Cons
After 16 years the interface could use an update. But it still works and at least I haven't had to learn a new interface. I have not appreciated how they partnered with payment systems and then pressured me into buying the then-current system, but this has not been an issue for the last year or so.
Response from Office Ally
Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.
Replied 13/9/2023
Connie
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 13/9/2023
My Seven Year Affair with Office Ally and Practice Mate
Pros
This program is easy to use. I consider myself a ludite and yet I was able to figure out how to use Practice Mate with only one tutorial. I am sure I do not utilize all of the features available to me but they are there if I hit a snag with my practice. Plus the technical team is available and responsive without going through a long phone menu or wait. They are also fast and efficient with claim submission. Always grateful for that!
Cons
I used OA and Practice Mate at a couple of clinics before I started my own practice so was already familiar with it. That was back when it was free to providers. Ahem!It pretty well defined how I was going to set up booking and billing for my practice and was my first choice of all the programs I had had to learn during the course of my 25 year career. I wasn't surprised when they began to charge and feel it is a reasonable fee considering I can input for 15 minutes at the end of my day and leave all the rest to them. I truly do not have anything negative to say about PM.
Response from Office Ally
Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to me.
Replied 13/9/2023
Tuan
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 12/9/2023
Office Ally. Practice Mate.
I like it a lot. It's relatively inexpensive. If they increase the price, I may look at other systems. So, for the functionality I need, it's good enough.
Pros
Inexpensive. Can use both for scheduling and billing/claim. Internet base. Easy to use.
Cons
Many small details and features difficult for me to explain. Example: Schedule change does not document who changes it, when, to where/when. Prescription part has a lot of features that seem very poorly designed. Appointment slots are too rigid with either 15 min or 30 min, etc. Not dynamic. Many others.
Response from Office Ally
Thank you for the review. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.
Replied 13/9/2023
Kathy
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 28/8/2023
Pros and Cons of using Practice Mate
I really appreciate the customer service experience! I get questions answered or assistance when needed without having to go through a lot of automated prompts! There is nothing like being able to talk to another human being to help solve whatever problem I may be having!!
Pros
Prior to 2020, I found all of the features to be very beneficial to my practice. Since the retirement of my office manager and the onset of COVID, I now have a third-party company that handles insurance verification, billing, and payment for me, which allows me more time for patient care.
Cons
Many times, when patients are completing the new patient paperwork through Patient Ally, they are not able to complete the HIPAA Compliant form. I'm told there is a glitch in the system that IT is working on, but to date, it hasn't been corrected. This means I have to send that particular form to the patient for signature and then add it to their file, which is not convenient.
Response from Office Ally
Thank you Kathy for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.
Replied 29/8/2023
Patrick
- Industry: Medical Practice
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 16/9/2023
Essential for Electronic Medical Billing
I honestly love it! I couldn't run my business without it!
Pros
The ease of use for electronic medical billing is my favorite thing about Office Ally Practice Mate. I am able to do an entire weeks worth of medical billing in only a few minutes. Plus, adding new patients or updating existing patient charts is simple and easy.
Cons
The only thing I would change is that after you create a claim, instead of returning to the current day's calendar, I wish you could return to the date you of the claim you just created. This would be nice because I usually do all my billing at the end of the week and go from day to day. This isn't really a huge problem, it just takes my a few seconds more. Kind of a ticky-tacky complaint really.
Response from Office Ally
Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.
Replied 18/9/2023
Josh
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
5
Reviewed on 25/8/2023
Practice Mate works great in my office
Practice Mate keeps my office organized, it is easy to use from my work computer or my cell phone, and the customer service is top notch!
Pros
Practice Mate covers all of my needs for my chiropractic office. It takes time to train employees in on it, like any other product, but it's very easy to use once you get the hang of it.
Cons
I have appointment times that are 15 minutes and also 30 minutes, but I'm only able to pick one time slot for all of my appointments. I use the 15 minute slot and have to remember not to schedule people immediately after a 30 minute slot, since the reminder only uses a 15 minute slot. Otherwise, I have no problems with Practice Mate.
Response from Office Ally
Thank you Josh for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.
Replied 28/8/2023
ilene
- Industry: Insurance
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 24/8/2023
18+ year user and still loving it
As the heading states, I am a user for 18+ years. I have grown with the improvements of Practice Mate. They have been a consistently great company. The only people I have seen or heard complain are those that tend to complain no matter what. Whereas I can see the value of a good product and respect the fact that technology has its ups and downs all around.
Pros
Office Ally's Practice Mate is comprised of professionals that care about the end user, the medical professional and billing staff. They constantly evaluate its effectiveness and aim towards complete satisfaction. It is a cost effective way to submit claims, obtain claims status and reconcile accounts for the small medical practices that I work with. Customer service assistance utilizes remote access to better understand questions and concerns.
Cons
I really don't have any complaints or cons. It would be a typical issue that any product could have, occasional slow server, down for system maintenance, etc. Nothing that is disruptive to my workflow. I use it for a solid 40 hours per week, if not more.
Response from Office Ally
Thank you Ilene for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience. If you are interested, please reach out to me.
Replied 25/8/2023
Angela
- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
5
Reviewed on 26/9/2023
Practice Mate is a very useful tool.
My overall experience has been good.
Pros
I appreciate the scheduling features and ability to have patients fill out intake documents online and keep them in their patient record. It also makes filing claims and tracking payments/accounts a breeze. I have found their customer service to be good and their scheduled training sessions to be Extremely helpful, especially in the areas of accounting and filing secondary claims.
Cons
Unfortunately I do not receive an alert that I have a new message in the patient portal so I have to remember to check many times through out my busy day. Also, there is no way for me to securely send messages with attachments to others in our practice- only to patients.
Response from Office Ally
Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.
Replied 28/9/2023
Sarah
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
4
Reviewed on 5/10/2023
thank you practice mate
I appreciate it.
Pros
It is user friendly -- the practice videos are great and very helpful in setting things up-- once everything is set up, it flows pretty easily.
Cons
When there is a problem, it is a lot to sort out, but that is often with the insurance company, not practice mate.
Response from Office Ally
Thank you for the complimentary review. We am very glad that you are enjoying the product.
We would like to highlight a few of our customers whose usage of Office Ally products have positively impacted their healthcare practice. We plan to create one or more case studies or testimonials that can be publicly accessible on our website. If you are willing to talk to us about your experience and be considered for highlight, visit https://info.officeally.com/case-study-testimonial-interest to complete an online form. I will then get in touch to schedule a suitable time for a phone discussion.
Replied 16/10/2023
Junfeng
- Industry: Alternative Medicine
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
5
Reviewed on 25/12/2023
Great product!
It's a great product! If the billing system is improved and it's the No. 1 product in the field!
Pros
Easy and friendly use! And it is matched seamlessly with the EHR of Office Ally.
Cons
For the appointments column, if there is more content display will be more convenient! The billing is not good enough.
Response from Office Ally
Junfeng, Thank you for the complimentary review. We are very glad that you are enjoying the product.
We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings. If you are interested in sharing additional details, please reach out to us.
Replied 2/1/2024
Jennifer
- Industry: Accounting
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
5
Reviewed on 18/9/2023
A worthwhile product
Overall, I find it very easy and helpful to use this product. I really like the reports I can pull for doctors when needed.
Pros
I like the ease with which I can change claims from active to wherever I need to place the claim during different processes. Since I work with denied claims often, it helps me to prioritize the claim according to the phase it is in - i.e. appeal, ready for claim, claim created primary, etc.
Cons
I feel like there could be a little better toggling from one screen to the next. For example, when I need to find a payment ID, it would be nice to have a one-click feature from the patient's billing history rather than having to copy and paste it into accounting.
Carrie
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
5
Reviewed on 25/9/2023
Use of Practice Mate for Electronic Billing in a clinical psychology private practice.
Excellent. No complaints. Highly recommend.
Pros
Customer service is exceptional at trouble shooting claims that fail to process for remittance. Professionalism, knowledge and competence of office ally staff.
Cons
It is impossible to ascertain why claims are not accepted by payors and always requires time to contact an office ally service representatives to understand why and how behavioral healthcarecompanies have changed the information they want submitted on claims- however it is farpreferable to speak to office ally representatives than to try and get information from the behavioralhealth companies who routinely give misinformation or are unable to troubleshoot.
Response from Office Ally
Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.
Replied 26/9/2023
laura
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
5
Reviewed on 5/1/2023
Great for submitting claims and excellent customer service
Cost effective, easy to use, good customer service
Pros
easy to use- has a "claim fix" tab that lets me fix problem claims quickly
Cons
Not much flexibility in mental health EHR templates
Roberta
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
5
Reviewed on 26/8/2023
Great system for my needs!
Pros
The billing and claim processing features are easy to use and what I need the most. As an older adult, I am not very "tech savvy" and once I learned the system, have found Practice Mate very easy to use to maintain the administrative needs for my practice.
Cons
I wish that more insurance providers that I utilize were affiliated with PracticeMate.
Response from Office Ally
Thank you Regina for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.
Replied 28/8/2023
Patricia
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
5
Reviewed on 25/8/2023
A lot for your money
Overall, I like the program- it does what I need, and my biller uses it- so we are all on the same page. It schedules, bills, files claims and creates reports all for a very affordable fee.
Pros
I like that the scheduling, billing and insurance claim filing is all in one program. As I learned my way around the program, I found I liked it more and more. I have utilized the Patient Ally portal for my patients, and had some of my forms put into electronic form so that patients have the option to fill out registration paperwork online. This has been such a nice feature. Patients use this to schedule their own appointments as well.
Cons
The video appointment- virtual appointment feature is non functional for me. And it sends an email to my patients in the middle of the night with a link for our appointment which is their link-- however, it doesn't work-- I use Doxy in place of this feature, but its confusing for my new virtual patients to get the email from Office Ally and then it doesn't work.
Response from Office Ally
Thank you Patricia for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.
Replied 28/8/2023
Mona
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
5
Reviewed on 12/9/2023
Using Practice Mate
Good experience.
Pros
It's easy to use and has a lot of features that other software companies bill for as modules making your monthly cost higher than it needs to be. Easier to set up the ERA's and it's a great clearinghouse if that's all you need.
Cons
I honestly don't know what to say here.
Response from Office Ally
Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.
Replied 13/9/2023
Amanda
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
4
Reviewed on 3/3/2023
review of office ally
It was good when we where starting out but as we grew, we needed more
Pros
The scheduler was easy to use. Reading and writing notes was easy
Cons
Billing was difficult and lengthy. Did not have a place for authorizations etc.
Rebecca
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
4
Reviewed on 14/4/2017
Great deal in therapy software
Pros
I like the ease of filing insurance, keeping up with client information and the reminder service. It was been a huge help that didn't hurt our bottom line.
Cons
Getting charged for an excess of Claims for a particular insurance provider. The software isn't always smooth to operate. It seems a little dated.
Faizan
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
4
Reviewed on 4/9/2022
Claim creation to submission
We are very happy with practice-mate journeys they create easy step to verify benefits from Part A to part D to skilled nursing to Home health
Pros
As per my experience in production this is very easy software for beginners easy to book a appointment to claim creation every step is too easy
Cons
Best part of this software is you don’t need a strong internet speed connection it’s will work fine even on slow speed connection
Gabrielle
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 12/9/2023
Practice Mate is Great!
Excellent experience -no problems that I can think of -super affordable for providers.
Pros
Work flow makes sense, easy to pull up and filter specific information on demand. Super easy adding a new patient and CPT/ICD10 base template awesome! Fast and easy to create and submit claims. ERAs awesome for payment posting. Interface with Office Ally clearinghouse is seamless and never fails me. Easy to add new rendering providers, billing providers, facilities, payors, etc. OA/PM customer service is awesome; timely and dependable -and they always face my issue head on, then fix it.
Cons
Some of the canned reports don't seem to work. I would like to be able to create/tailor reports to my liking, i.e. pull up exactly what data I want, and/or to be able to run whatever my providers want, with the details they want/need.
Response from Office Ally
Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.
Replied 13/9/2023
Tory
- Industry: Mental Health Care
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
5
Reviewed on 12/9/2023
Practice Mate Review
Using Practice Mate is an integral part if my business running smoothly!
Pros
Helps keep important information organized and is easy and simple to use.
Cons
Lots of clicks to get simple tasks completed
Response from Office Ally
Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.
Replied 13/9/2023
Paul
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
5
Reviewed on 29/9/2023
Practice Mate Review
excellent
Pros
I can easily do my own billing at almost no cost
Cons
none
Response from Office Ally
Thank you for the complimentary review. We am very glad that you are enjoying the product.
We would like to highlight a few of our customers whose usage of Office Ally products have positively impacted their healthcare practice. We plan to create one or more case studies or testimonials that can be publicly accessible on our website. If you are willing to talk to us about your experience and be considered for highlight, visit https://share.hsforms.com/1p2G3uhOLRIifEl31I6kpQwdj9wf to complete an online form. I will then get in touch to schedule a suitable time for a phone discussion.
Replied 3/10/2023
Melissa
- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 9/3/2017
Great Program!
Pros
Access To help and software is very intuitive. Overall it's a great program with many great features.
Cons
Billing portion is not so great. And prescribing medication is not an option. I had many problems with checking eligibility as well.
Michelle
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
3
Reviewed on 27/6/2017
Constant Server Issues
Office Ally really needs to add and upgrade servers to meet the demands of its customers.
Pros
Low cost and intuitive system with features including interfaces with labs and imaging. Easy to use scheduling and EMR.
Cons
Consistently slow, and often completely unresponsive for long periods of time throughout the day. At peak times, the system experiences even more of a slow down.
Tammy
- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
4
Reviewed on 12/9/2023
Great program for mental health practice!
Overall, I really like it and have used it at two practices.
Pros
I love the ease of scheduling appointments and checking clients in so that it can be easily and directly billed.
Cons
I don't like the fact that all the practitioners can see each others reports. So if we all have access to our own reports, we have access to all other providers as well.
Response from Office Ally
Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.
Replied 13/9/2023
