About Practice Mate

Office Ally’s Practice Mate is a cloud-based medical practice management solution that caters to small and midsize healthcare organizations. It can be customized to fit the needs of multiple specialties and helps users in digitizing the activities necessary to manage a practice. This solution is HIPAA-compliant and can be combined with Office Ally’s EHR solution to fulfill Meaningful Use Stage 1 and 2 requirements. Users can create appointments, manage a calendar and color-code time slots using the appointment scheduling module. Patients can also request appointments via Office Ally’s patient portal, Patient Ally. Healthcare professionals can log on to approve or deny appointment requests, and view forms that patients have completed before their scheduled appointment. Practice Mate also includes a reporting module that allows users to search by name, type of insurance, tax ID and other identifying information. Reports generated by the system can also be downloaded by users and exported into Microsoft Excel. Support is offered via phone, email and through other online resources.
Practice Mate Software - Add appointment
Practice Mate Software - Appointment reminder log
Practice Mate Software - Appointments today
Practice Mate Software - Tutorials and Resources
Practice Mate Software - Thumbnail
Practice Mate Software - Add appointment - thumbnail
Practice Mate Software - Appointment reminder log - thumbnail
Practice Mate Software - Appointments today - thumbnail
Practice Mate Software - Tutorials and Resources - thumbnail
Practice Mate Software - Thumbnail - thumbnail

Practice Mate pricing

Practice Mate has a free version. Practice Mate paid version starts at N/A.

Pricing Details:
Practice Mate is available for free.
Free Version:
Yes
Free trial:
N/A

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Practice Mate Reviews

Feature rating

Value for Money
3.9
Functionality
3.5
Ease of Use
3.6
Customer Support
3.9
5 reviews of 36 View all reviews
Fazal A.
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 26/4/2022

OFFICE ALLY, a comprehensive medical practice solution

Practice mate is great, we have used it in our medical practice for over 10 years.

Pros

Office ally is great because the practice mate is free. They will charge you nominal rates if you use some of the extra features like submitting claims, EHR, billing invoices, and a number of services that may be beneficial to a variety of different practices. Also their customer service is excellent, as well as their tutorial videos and they offer training one on one.

Cons

There are some things that could be improved on the software, but they are always improving and upgrading the software.

Diana P.
  • Industry: Mental Health Care
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
3
Ease of Use
3
Customer Support
0

4
Reviewed on 16/12/2021

Great for Single Provider Practice

Pros

For a small, single provider mental health practice, this software makes billing much simpler. Entering demographics and billing is easy. Most clients are seen for the same procedure and diagnosis each time, I can template my charge entry to have these items automatically fill in at each visit.

Easy to view and resubmit the claims that are sent. Can create pop-up notes when accessing certain areas of a patient (scheduling, demographics, etc). Can electronically post EOB's if setup to receive and process the insurance's file.

Cannot beat the cost (or lack of cost) for using this software.

Cons

The Accounts Receivable can be challenging at times. Cannot reverse payments/adjustments on an account with a negative transaction, must delete these out, which is a nightmare for tracking or auditing. If the EOB wasn't posted by the system, have to manually search for the patient by looking at each EOB for that insurance.

Elizabeth S.
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
4

3
Reviewed on 21/11/2018

Most serious thing to consider when starting with Office Ally/Practice Mate as a Mental Health...

Pros

I've used Office Ally for over 10 years, and in the early years it has worked very well for me, however, if I knew what I know about Office Ally now, I would not have started using it.

Cons

In the last several years, there have been more mistakes made by practice mate, claims that appear to have been submitted that were not. Fortunately, the Office Ally Tech support is usually very helpful when I call them, although in this case of some claims not going through, that issue has still not been resolved.
The biggest issue however, that I would urge users of Practice Mate to consider, is if you use this program to write notes, at some point in time, if you ever want to stop using Practice Mate, you will not have easy access to these notes. I was told that there is no easy way of downloading or printing these notes. You have to go into each session, and cut and paste each note onto another document. If you don't want to go through this trouble, and for me it would be thousands of notes I would have to cut and paste, it effectively locks you into using Practice Mate, and almost impossible to shift over to another billing software program. You can export patient demographic information to other programs, but notes cannot be exported. If I had known this when I started with Office Ally, I would not have started. Hopefully Office Ally will fix this problem which could easily dissuade users from wanting to sign on.

Rusty B.
  • Industry: Hospital & Health Care
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
3

4
Reviewed on 3/2/2020

simple fixes could make a world of difference

Our experience with other softwares have been AWFUL so this one has been a blessing. I feel that there are seemingly minor adjustments that could be addressed that would make this DREAMY. If only I could get someone to hear me!!!

Pros

I love that we can color code our schedules to differentiate b/w OT/ST

Cons

Needed fixes: Make daily schedule show only therapists working that day visible; Allow schedule to drag L/R for view of all treating therapists that entire day at once

Keith C.
  • Industry: Medical Practice
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/2/2021

Works great, very inexpensive

Office Ally provides great customer service. Their tools are easy to use and either free or inexpensive. Highly recommend!

Pros

I use EHR 24/7 along with Practice Mate. The systems talk to each other and make coding and billing easy. We use a billing company, and they submit the claims and follow things through to the end for us. It's a very simple process.

With Practice Mate, you can bill participating and non-participating providers through their system, and it's all free! The only time you have to pay is if more than half of your submitted claims for the month are non-participating, but even then it only costs $35 for the month, regardless of how many claims are submitted. It's a great deal.

Cons

We are still pretty new to the system, but to this point we haven't had any problems. I'm excited to get things rolling.

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