About Practice Mate

Office Ally’s Practice Mate is a cloud-based medical practice management solution that caters to small and midsize healthcare organizations. It can be customized to fit the needs of multiple specialties and helps users in digitizing the activities necessary to manage a practice. This solution is HIPAA-compliant and can be combined with Office Ally’s EHR solution to fulfill Meaningful Use Stage 1 and 2 requirements. Users can create appointments, manage a calendar and color-code time slots using the appointment scheduling module. Patients can also request appointments via Office Ally’s patient portal, Patient Ally. Healthcare professionals can log on to approve or deny appointment requests, and view forms that patients have completed before their scheduled appointment. Practice Mate also includes a reporting module that allows users to search by name, type of insurance, tax ID and other identifying information. Reports generated by the system can also be downloaded by users and exported into Microsoft Excel. Support is offered via phone, email and through other online resources.
Practice Mate Software - Add appointment
Practice Mate Software - Appointment reminder log
Practice Mate Software - Appointments today
Practice Mate Software - Tutorials and Resources
Practice Mate Software - Thumbnail
Practice Mate Software - Add appointment - thumbnail
Practice Mate Software - Appointment reminder log - thumbnail
Practice Mate Software - Appointments today - thumbnail
Practice Mate Software - Tutorials and Resources - thumbnail
Practice Mate Software - Thumbnail - thumbnail

Practice Mate pricing

Practice Mate has a free version. Practice Mate paid version starts at N/A.

Pricing Details:
Practice Mate is available for free.
Free Version:
Yes
Free trial:
N/A

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Practice Mate Reviews

Feature rating

Value for Money
4
Functionality
3.5
Ease of Use
3.5
Customer Support
4
5 reviews of 33 View all reviews
Keith C. Keith C.
  • Industry: Medical Practice
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/2/2021

Works great, very inexpensive

Office Ally provides great customer service. Their tools are easy to use and either free or inexpensive. Highly recommend!

Pros

I use EHR 24/7 along with Practice Mate. The systems talk to each other and make coding and billing easy. We use a billing company, and they submit the claims and follow things through to the end for us. It's a very simple process.

With Practice Mate, you can bill participating and non-participating providers through their system, and it's all free! The only time you have to pay is if more than half of your submitted claims for the month are non-participating, but even then it only costs $35 for the month, regardless of how many claims are submitted. It's a great deal.

Cons

We are still pretty new to the system, but to this point we haven't had any problems. I'm excited to get things rolling.

Rusty B. Rusty B.
  • Industry: Hospital & Health Care
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
3

4
Reviewed on 3/2/2020

simple fixes could make a world of difference

Our experience with other softwares have been AWFUL so this one has been a blessing. I feel that there are seemingly minor adjustments that could be addressed that would make this DREAMY. If only I could get someone to hear me!!!

Pros

I love that we can color code our schedules to differentiate b/w OT/ST

Cons

Needed fixes: Make daily schedule show only therapists working that day visible; Allow schedule to drag L/R for view of all treating therapists that entire day at once

Elizabeth S. Elizabeth S.
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
4

3
Reviewed on 21/11/2018

Most serious thing to consider when starting with Office Ally/Practice Mate as a Mental Health...

Pros

I've used Office Ally for over 10 years, and in the early years it has worked very well for me, however, if I knew what I know about Office Ally now, I would not have started using it.

Cons

In the last several years, there have been more mistakes made by practice mate, claims that appear to have been submitted that were not. Fortunately, the Office Ally Tech support is usually very helpful when I call them, although in this case of some claims not going through, that issue has still not been resolved.
The biggest issue however, that I would urge users of Practice Mate to consider, is if you use this program to write notes, at some point in time, if you ever want to stop using Practice Mate, you will not have easy access to these notes. I was told that there is no easy way of downloading or printing these notes. You have to go into each session, and cut and paste each note onto another document. If you don't want to go through this trouble, and for me it would be thousands of notes I would have to cut and paste, it effectively locks you into using Practice Mate, and almost impossible to shift over to another billing software program. You can export patient demographic information to other programs, but notes cannot be exported. If I had known this when I started with Office Ally, I would not have started. Hopefully Office Ally will fix this problem which could easily dissuade users from wanting to sign on.

Debbie K. Debbie K.
  • Industry: Mental Health Care
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 7/6/2021

Office Ally for Group Practices

It's a vast improvement over other services we've used. We don't use all the features available as some are not as cost efficient for smaller client populations. It has eased many of our processes, such as insurance eligibility and billing.

Pros

It's easy to learn and navigate for clinicians responsible for scheduling their own clients or for administrative staff to coordinate between clinicians and clients.

Cons

Sometimes the system is a bit slow to respond to commands and sometimes a user needs to go all the way through a process again vs using the back button to enter a new search.

Carol P. Carol P.
  • Industry: Medical Practice
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
3
Customer Support
5

4
Reviewed on 21/1/2019

Good Value

If you are a smaller practice, this should work good for you especially with the low price.

Pros

Does all your billing and scheduling. Very rarely have issues with denied claims. Catches mistakes we make before being sent out. Low cost. Does phone, text, and email reminders.

Cons

Can't manually send out text reminders. Can't link reminder system to a phone number, uses a random phone number. A little bit of a learning curve and sometimes slow loading pages. System can't hold large files. Only will show 100 patients, have to deactivate patients to see the full list. The program needs work, but they have been updating it.

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