EHR 24/7

Pros

It’s simple to use. But I wish there was an app.

Cons

Chrome makes you zoom in and out to find the next clickable box. An app would solve it.

Pros

SOAP notes are generally straight forward, creating follow up visits with information from previous visits is fairly quick. Reviewing notes is easily managed with the overview.

Cons

Interface is a bit dated. While there is an option to create custom forms, its not very intuitive and was not very appealing for daily use. Would like to see more chiropractic specific features (system clearly targeting medical), treatment plan tracking, etc. The ability to create an intuitive form that ported the information to the SOAP layout would be great. In house payment processing is a must.

Alternatives Considered

Reasons for Switching to EHR 24/7

Pros

I like the price of this product, mostly because my whole clinic is run through this system. Notes, claims, payments and scheduling all can be done through this system. I also like that, once set up, is easy to train front office workers on it.

Cons

Set up took a long time. It's now very personalized but not exactly how I would want it, but good enough.

Pros

It's cheap and easy to integrate with a new practice.

Cons

It's not very intuitive to learn and requires a lot of training. The UI can be a little clunky. Once we changed over to a new EHR, it was hard to get them to release the records.

Pros

Also has billing very easy to use lab integration

Cons

Everything is perfect no issues working very well

Alternatives Considered

Reasons for Choosing EHR 24/7

Switched From

Reasons for Switching to EHR 24/7

Pros

Simplicity in its GUI, pricing and web based system.

Cons

Several limitations on setting up your notes/templates. RCM is horrible. Can not extract information required through reports. Needs better integrations and ability for practice to customize to its need.

Pros

Price and ease of use and customization. You can add links into templates and either click them to insert into the chart or use them as reminders.

Cons

Current medication list features need to be fixed. It duplicated the medications in the patient's medication list every time you write a prescription so you have to constantly manage the current medication list to reconcile it (which is something you are supposed to do anyway honestly.)

Pros

It's easy to use and customize for my small practice without having to navigate enterprise-level features that we don't need. Training is simple so onboarding new staff members is quick. Key integrations with eRx, labs and practice management have been seamless, and the pricepoint is an order (or two) of magnitude lower than large scale options such as Athena or Epic. I like the ability to easily free text without opening and closing multiple windows.

Cons

Patient portal still needs work to improve integration and features. Patient access to chart is limited and requires active monitoring (e.g. routing reports to the portal). I don't report statistics for Medicare so can't comment about utility for that. Chart management features such as searching for specific diagnoses or medications is clunky -- can't use * to fold multiple related diagnoses into the same search.

Alternatives Considered

Reasons for Choosing EHR 24/7

Reasons for Switching to EHR 24/7

Pros

Pricing was the sale point but the ease of use is so hard to get use to, and my customer support session the person training me was very rude

Cons

Customer service and ease of use was the reason I left

Alternatives Considered

Reasons for Switching to EHR 24/7

Pros

Ease of use with most practical, day to day functions.

Cons

Cumbersome in certain areas. Lacks intuitive use. It has so many uses, areas, that it can become overwhelming.

Pros

Easy to use, fast and helpful. Customer service always helps fast

Cons

Some patients don’t show up after certain letters. Without typing in the actual name they don’t populate in the patient section.

Pros

How easy the software is and customer service are very helpful

Cons

Can’t keep credit cards on file and it can’t integrate with hospitals

Pros

EHR is very user friendly, easy to navigate and support has been amazing!

Cons

No cons! Easy to use program that I’m enjoying.

Pros

Very customizable and minimal clutter/non essential functionality.

Cons

Takes time to set up the macros the way you want them and requires 1-2 hours of training.

Alternatives Considered

Reasons for Choosing EHR 24/7

Switched From

Reasons for Switching to EHR 24/7

Pros

OA EHR user friendly, great support staff cost effective especially for small medical offices

Cons

doesn't interface with some labs for orders e-prescribing could allow for free hand ordering instead of number values.

Pros

Copy note and also that some things allow for me to have access

Cons

No treatment plan is frustrating as we do not have a way to track

Pros

Ever since switching to OA EHR my job has become a lot more easier to manage. In particular when billing claims the process is so much easier and allows a faster turn around time for Insurance payments to be processed. I also save a lot of time in patient reminders.

Cons

The patient ally feature needs improvement, there should be an alert button when the patient send us a message or request for an appointment.

Pros

I love how it integrates seamlessly with PracticeMate. It is extremely customizable to streamline workflow. And the extremely low price and the great support resources make it very dependable for my practice to be based on it.

Cons

As a chiropractor it is not specifically designed for my needs. However, this is easily overcome with how customizable it is.

Pros

copy old notes to new notes for reference, easy to put in commonly used phrases and to be compliant with insurance requirements.

Cons

improve patient access, allow parents to put their kids in the same patient access, Import information in intake forms to first progress note. Make it more friendly for mental health uses

Pros

ease of use and good support when you need it

Cons

exam info not carried over to next exam sheet, like allergies, medication allergies.

Pros

copy to new note featurephrases creationaddedumsdropping note to claims is easy

Cons

timing of the chart codes dropping to the billing to be able to correct

Pros

Seamless use between it and Practice Mate. Easy to use.

Cons

System does go down at times but not often. They are quick to fix it.

Pros

It is easy to navigate through.
Uploading doesn't take long.

Cons

Needs updating.
Still waiting for the bridge for vaccines to be complete.

Pros

What I like about OfficeAlly is that it is so practical!

Cons

I cannot think about cons right now! But as a provider I’d like to be able to keep editing a signed note if I feel I need to add new information.

Pros

Ease of use. Fast customer service. Price is reasonable. Easy to chart.

Cons

None so far…Please keep your price low

Pros

Office Ally in general is a great basics program with good clearing house capabilities.

Cons

The lack of easy use chart notes for Chiropractors.

Pros

Pricing is transparent and reasonable. Accounting software, EHR and stats are all integrated with a clearinghouse

Cons

We are EST so I wish they had tech support available 24/7 or at least for early EST days. As a chiropractic clinic, we had to customize and create our own macros and templates which took a lot of time but worth it

Alternatives Considered

Reasons for Switching to EHR 24/7

Pros

I like the pricing compared to other options

Cons

I do not like that there is a word limit to each section, and I hate that I cannot get a mobile Ipad for ALMOST 1 year of requesting it.

Pros

I enjoy how easy it is to document, my notes, and the functionality and overall interface is great and easy to use.

Cons

When signing into Office Ally, I have to drop down to my name every time, rather than my schedule automatically popping up for myself. At times, we have experienced issues with Office Ally being off-line, and it disrupts our day today activities in terms of documentation and scheduling appointments.

Pros

Been using for years. Easy to use. Has good features.

Cons

There are spelling errors in the pre populated soap note templates so it’s annoying to have to correct these. Also there are extra spaces in there too which aren’t needed. Doesn’t look professional when sending out charts to other doctors and attorneys.

Pros

Easy to navigate after you have manually created your set up

Cons

Able to integrate with state immunization registry data exchange. However,if you have 2 offices with parent-child status, you are not able to transmit data from the child office. I have provided all necessary information to the immunization registry department at office ally to transmit the correct data but they are yet to get to me after 4 month. I am almost losing my VFC status as a result of this.

Pros

The customability for all fields. The ability to just click on a sentence i use so often is great.

Cons

Past medical history and discussion sections needs to more room. Dr runs out of room.

Pros

EHR 24/7 has been very useful tool in our practice. It is so simple to use and with ease. The price point was also a great factor alongside the billing portion of the EMR. We have been using this since 2020 and not had any issues. Customer service is always helpful and responsive. It's worth the money and saves us time when seeing our patients. Love the patient intake forms as well as we are working our way to a paperless practice.

Cons

At times the patients complain about the intake forms. The price recently went up and that's unfortunate.

Pros

The ability to create our own SOAP notes that only pertained to what we needed was the most exciting and helpful for our practitioners.

Cons

Quite inexpensive for the incredible ease and access to this type of platform.

Pros

I like that I am able to pull a patient that I am working on up and read my EHR notes and other people in my company's EHR notes which helps me to resolve any issues I am having with the patient's account by reading the other employees notes.

Cons

The least thing that I don't like about EHR is the part on the view EHR screen, when you have to save the note by1) from the progress note box you have to select edit which takes you to the edit note screen2) then you have to scroll down to nurses note (this encounter) to edit the note and make any changes or add to the note3) then in order to save the note you have to open up Nurse property (this encounter) and select print nurses note (to exist)Is there anyway that you can save, edit, and make any changes to a note from the View EHR screen?

Pros

Very easy to use, structure is very easy
Value is AMAZING
I CAN DO ALMOST EVERYTHING ON IT
My account representative is very knowledgeable and easy to get a hold of
Appointment notifiations for all appointments
Built in clearinghouse is great and their response time

Cons

CUSTOMER SERVICE IS NOT THE BEST
ANY EDUCATION NEEDED NEEDS TO BE SCHEDULED AND AVAILAIBILITY CAN BE LIMITED..BUT ACCOUNT REP IS ALWAYS THERE TO HELP WITH THIS
Can't integrate your fax line

Pros

Low cost allows me to spend resources elsewhere when needed - ie dictations, AI scribe, etc.

Cons

Can be slow at times, however this has vastly improved in last 2 years

Pros

Simple to pull up from any computer/interface.
Simple to use, no complex commands.
Easy to get in touch with support.
Never had any issues with pharmacy prescribing.

Cons

1)Will sometimes loose notes as they don't save properly

2) Would be great if we could get the '>' and '<' symbol to use, currently cannot use this symbol for some reason

3)Dot phrases and text templates not easy to enter

4) I do not get any update on the tasks I have sent out

Pros

Easy to set up medical billing using the progress notes. Easy to customize the forms I would be using and good customer service to help with that.

Cons

Took a little time to set up and customize, but that's with any EHR system.

Pros

Once you set it up, the EHR is easy to use, navigate, and gives a nice format that is easy to read. We love it.

Cons

I have sent in MULTIPLE requests for things that need to be added/implemented. They have never been done, no response, no follow up. We have used this for 5 years. Still nothing.

Pros

When i copy patient chart to a new page, it helps me bring the important information of the patient. You just delete what you don't need and add the visit information.

Cons

That there is no way i can correct the wrong input that i put in someone else's chart once in sign it.

Pros

It saves you time and hassle by automating the booking process and reducing the risk of human errors or double bookings.
It improves your customer experience by offering them convenience, flexibility, and personalization.

Cons

It requires internet access. If there is a network outage or a technical issue, you may lose access to your bookings or miss potential customers.

Pros

the simplicity of the system allows for a smooth day of treatment

Cons

Occasional glitches and slow down that disrupt the day

Pros

Smaller clinics would be fine using office ally. Scheduling is easy.
Software is easy.

Cons

I use EPIC at my other job and the patient chart is much more advanced and convenient in showing all of the patient data I need to see without having to scourge through the chart looking for information. EPIC displays everything I need to see, which makes charting easier. Everything looks very basic, hard to find info,

Pros

Love the Billing and insurance aspect. No need for a separate clearing house.

Cons

Way more features than we need at this office.

Alternatives Considered

Reasons for Switching to EHR 24/7

Pros

Ease of use and implementation, billing is easy to use but I would like more insurances to participate in adjunct documents upload.

Cons

The reports don't have enough diversity or ways to get specific information. The trainers are a little rushed when explaining uses. Templates are hard to customize to the degree we would like

Pros

Cost, easy accessibility, easy to manage and work within site.

Cons

I am unable to think of anything at this time

Pros

We like the ease of use and the flexibility to customize certain items (templates).

Cons

We haven't experienced any negative impacts.

Pros

It’s easy to use, great customer service

Cons

no complaints, EHR 24/7 has been great!

Pros

I like the ease of use. The pre- screening of claims. Appointment page ease of use.

Cons

trying to get a training in a reasonable amount t of time. really long wait times on the phone. Trying to get templates fixed. I have asked multiple times to get text boxes to questions in a template. It has not been done. Also trying to communicate with the people who fix the templates is not good. When we do get a training, sometimes the trainer talks too fast and goes through it too fast. There needs to be more training videos.