About EHR 24/7

EHR 24/7 by Office Ally is a trusted electronic health record system used by more than 20,000 users. Its comprehensive patient charting and document management, real-time patient information, and customizable forms provide healthcare providers with an intuitive interface to manage patient care. By using EHR 24/7, providers can improve communication and collaboration between providers, leading to more accurate diagnoses and fewer errors. Its seamless integration with other Office Ally solutions also provides additional functionality such as patient intake, electronic prescription and more. With no needed implementation, healthcare providers can use EHR 24/7 to treat and document patients today. 1. Comprehensive patient charting and document management 2. Intuitive interface and customizable dashboard 3. Real-time patient information stored in a secure and HIPAA compliant software 4. Customizable forms and progress notes 5. Trusted by more than 20,000 users The patient reminders feature of EHR247 allows healthcare providers to easily send reminders to patients, enabling them to confirm, cancel, or reschedule appointments. By leveraging this functionality, providers can effectively reduce no-shows and last-minute cancellations, ultimately improving appointment attendance rates and optimizing scheduling resources. This feature not only benefits healthcare providers but also enhances the overall patient experience by minimizing appointment-related miscommunication and promoting efficient appointment management. EHR247 also offers a patient intake and self-check-in solution called Intake Pro, which empowers patients to complete intake forms and sign documents digitally using a tablet. This streamlined intake process reduces administrative burden, improves data accuracy, and enhances the overall patient onboarding experience. By digitizing these processes, healthcare providers can facilitate smoother transitions for patients as they register and prepare for their appointments, ultimately contributing to improved operational efficiency and patient satisfaction. In addition, EHR247 integrates OA-Rx, an award-winning electronic prescribing solution that is fully certified to support a wide range of prescribing activities, including controlled substances, renewals, change requests, prior authorizations, and more. This comprehensive electronic prescribing functionality enhances medication management, improves prescription accuracy, and supports regulatory compliance while streamlining the prescription process for healthcare providers and pharmacies. By offering these capabilities, EHR247 contributes to the overall quality of care delivered to patients while promoting safety and efficiency in medication-related workflows.
EHR 24/7 Software - EHR 24/7
Desktop View
EHR 24/7 Software - EHR 24/7
Patient chart
EHR 24/7 Software - EHR 24/7
Patient information
EHR 24/7 Software - EHR 24/7
SOAP note
EHR 24/7 Software - EHR 24/7
Lab results
EHR 24/7 Software - EHR 24/7
Appointment book
EHR 24/7 video
EHR 24/7 Software - EHR 24/7
Desktop View - thumbnail
EHR 24/7 Software - EHR 24/7
Patient chart - thumbnail
EHR 24/7 Software - EHR 24/7
Patient information - thumbnail
EHR 24/7 Software - EHR 24/7
SOAP note - thumbnail
EHR 24/7 Software - EHR 24/7
Lab results - thumbnail

EHR 24/7 pricing

EHR 24/7 does not have a free version and does not offer a free trial. EHR 24/7 paid version starts at US$39.95/month.

Starting Price:
US$39.95/month
Free Version:
No
Free trial:
No

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Browse EHR 24/7 Reviews

167 of 167 reviews
Sort by:
Dr. Taher
Dr. Taher
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
4

5
Reviewed on 11/12/2023

Trustworthy platform

I like it. Will continue to use it and even do notes on it. But need an app.

Pros

It’s simple to use. But I wish there was an app.

Cons

Chrome makes you zoom in and out to find the next clickable box. An app would solve it.

Response from Office Ally

Dr. Taher, Thank you for the complimentary review. We are very glad that you are enjoying the product.

We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings. If you are interested in sharing additional details, please reach out to us.

Replied 19/12/2023
Robert
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
4
Customer Support
5

4
Reviewed on 11/12/2023

Chiropractors view on EHR 24/7

Overall the system is a cost effective EHR and can be made to work in a chiropractic setting, but it does feel like work arounds are needed. It is not flashy, but it gets the job done. Some upgrades are overdue both visually and functionally.

Pros

SOAP notes are generally straight forward, creating follow up visits with information from previous visits is fairly quick. Reviewing notes is easily managed with the overview.

Cons

Interface is a bit dated. While there is an option to create custom forms, its not very intuitive and was not very appealing for daily use. Would like to see more chiropractic specific features (system clearly targeting medical), treatment plan tracking, etc. The ability to create an intuitive form that ported the information to the SOAP layout would be great. In house payment processing is a must.

Alternatives Considered

Jane and ChiroTouch

Reasons for Switching to EHR 24/7

I've been using OfficeAlly since day one and I did not want to have to switch to a new system. That being said, the feature difference is becoming significant.

Response from Office Ally

Robert, Thank you for the complimentary review. We are very glad that you are enjoying the product. We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings. If you are interested in sharing additional details, please reach out to us.

Replied 19/12/2023
Bryce
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
3
Customer Support
4

3
Reviewed on 12/12/2023

Priced right, but takes some set up and getting used to.

I've been with this system for 8 years and haven't found a reason strong enough to get something different. I think that speaks a lot.

Pros

I like the price of this product, mostly because my whole clinic is run through this system. Notes, claims, payments and scheduling all can be done through this system. I also like that, once set up, is easy to train front office workers on it.

Cons

Set up took a long time. It's now very personalized but not exactly how I would want it, but good enough.

Response from Office Ally

Bryce, Thank you for the review and for being a valued customer. We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings. If you are interested in sharing additional details, please reach out to us.

Replied 19/12/2023
Hai-En
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
3
Customer Support
2

4
Reviewed on 30/9/2024

Office Ally

It was good for what we needed but in the end, it had some limits.

Pros

It's cheap and easy to integrate with a new practice.

Cons

It's not very intuitive to learn and requires a lot of training. The UI can be a little clunky. Once we changed over to a new EHR, it was hard to get them to release the records.

Response from Office Ally

Hai-En, thank you for the review and for being a valued customer. We value your feedback as we continue to invest in strengthening the features and functionality of our products and continue to focus on upgrading our service offerings.

Replied 1/10/2024
Leena
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
3

5
Reviewed on 4/4/2024

Easy to use EMR

Have been single provider practice using this extremely simple and easy to do notes billing all in same program

Pros

Also has billing very easy to use lab integration

Cons

Everything is perfect no issues working very well

Alternatives Considered

eClinicalWorks

Reasons for Choosing EHR 24/7

Cost and simplicity of use all inn one feature

Switched From

Practice Fusion

Reasons for Switching to EHR 24/7

Already was using Officeally products for billing

Response from Office Ally

Leena, thank you for the complimentary review. We are very glad that you are enjoying the product.

Replied 9/4/2024
Vasilios
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
2
Ease of Use
3
Customer Support
1

4
Reviewed on 12/12/2023

Honest review from someone using since 2018

I'm tired of changing EMR's over the years and I have been managing to make it work for now. The problem is that the next EMR that charges 30x OA isn't that much more intuitive.

Pros

Simplicity in its GUI, pricing and web based system.

Cons

Several limitations on setting up your notes/templates. RCM is horrible. Can not extract information required through reports. Needs better integrations and ability for practice to customize to its need.

Response from Office Ally

Vasilios, Thank you for the review and for being a valued customer. We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings. If you are interested in sharing additional details, please reach out to us.

Replied 19/12/2023
George
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/9/2023

Office Ally is great

Overall EHR 24/7 is great. I have used 5 different EHRs over the years and EHR 24/7 has always been the most reliable and easiest to use. My employees all prefer it over any other system as well.

Pros

Price and ease of use and customization. You can add links into templates and either click them to insert into the chart or use them as reminders.

Cons

Current medication list features need to be fixed. It duplicated the medications in the patient's medication list every time you write a prescription so you have to constantly manage the current medication list to reconcile it (which is something you are supposed to do anyway honestly.)

Response from Office Ally

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Replied 13/9/2023
Susanna
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
5
Customer Support
5

4
Reviewed on 6/9/2023

Great slim and affordable EHR for small practices

This meets our major requirements affordably. Patients are able to communicate with me via the portal, schedule appointments and pay bills. We cycled through several EHRs for small practices and my staff and I agree this one has been the best in terms of ease of use, responsiveness of support staff, integration with practice management, and simplicity of interface.

Pros

It's easy to use and customize for my small practice without having to navigate enterprise-level features that we don't need. Training is simple so onboarding new staff members is quick. Key integrations with eRx, labs and practice management have been seamless, and the pricepoint is an order (or two) of magnitude lower than large scale options such as Athena or Epic. I like the ability to easily free text without opening and closing multiple windows.

Cons

Patient portal still needs work to improve integration and features. Patient access to chart is limited and requires active monitoring (e.g. routing reports to the portal). I don't report statistics for Medicare so can't comment about utility for that. Chart management features such as searching for specific diagnoses or medications is clunky -- can't use * to fold multiple related diagnoses into the same search.

Alternatives Considered

Epic, athenaOne and Amazing Charts

Reasons for Choosing EHR 24/7

SOAPWare went out of business after we had used it for 10 years. The second product's EHR was extremely limited and difficult to use, with no practice management integration and we switched to EHR 24/7 within a year.

Reasons for Switching to EHR 24/7

1) ease of charting -- fewer dropdowns and opening separate windows for documentation; 2) streamlined for small practice so I'm not bogged down in features designed for large enterprises and big multispecialty groups; 3) cost -- 10-100x less than most alternatives.

Response from Office Ally

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Replied 7/9/2023
Cameron
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
2
Customer Support
3

4
Reviewed on 10/4/2024

Okay for price but better out

Okay wouldn’t go back to be honest would pay double for something easier and friendlier

Pros

Pricing was the sale point but the ease of use is so hard to get use to, and my customer support session the person training me was very rude

Cons

Customer service and ease of use was the reason I left

Alternatives Considered

Carepatron

Reasons for Switching to EHR 24/7

Billing feature for auto accident but I switch to other alternative after use

Response from Office Ally

Cameron, we're genuinely sorry to learn about your less-than-positive experience with Office Ally. Your feedback is incredibly valuable to us as we strive to improve both our products and support services. Even though you've moved on to a different provider, we believe your insights could greatly assist us in understanding where we fell short and how we can enhance our offerings for future users. If you could kindly provide us with your contact information at [email protected], we'll have someone reach out to get more information. Your input could truly make a difference in helping us better serve our customers.

Replied 12/4/2024
JORGE
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
3
Customer Support
3

4
Reviewed on 12/12/2023

PRACTICAL & USEFUL

Overall very pleased. It gets the job done.

Pros

Ease of use with most practical, day to day functions.

Cons

Cumbersome in certain areas. Lacks intuitive use. It has so many uses, areas, that it can become overwhelming.

Fernando
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/12/2023

Medical Practice Genius

Pros

Easy to use, fast and helpful. Customer service always helps fast

Cons

Some patients don’t show up after certain letters. Without typing in the actual name they don’t populate in the patient section.

Response from Office Ally

Fernando, Thank you for the complimentary review. We are very glad that you are enjoying the product.

We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings. If you are interested in sharing additional details, please reach out to us.

Replied 20/12/2023
Rosanna
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/12/2023

Friendly software

Pros

How easy the software is and customer service are very helpful

Cons

Can’t keep credit cards on file and it can’t integrate with hospitals

Response from Office Ally

Rosanna, Thank you for the complimentary review. We are very glad that you are enjoying the product.

We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings. If you are interested in sharing additional details, please reach out to us.

Replied 20/12/2023
Lacey
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 11/12/2023

Easy to use system

Great! Support has been very helpful with any questions.

Pros

EHR is very user friendly, easy to navigate and support has been amazing!

Cons

No cons! Easy to use program that I’m enjoying.

Response from Office Ally

Lacey, Thank you for the complimentary review. We are very glad that you are enjoying the product. We would be very interested in hearing how we can improve to 5-stars. If you are interested in sharing some details, please reach out to us.

Replied 19/12/2023
Timothy
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
4
Customer Support
5

4
Reviewed on 15/9/2023

Look no further for practice management software!

It has been great! I have used it for 1.5 years with zero problems or outages. Very reliable and customizable.

Pros

Very customizable and minimal clutter/non essential functionality.

Cons

Takes time to set up the macros the way you want them and requires 1-2 hours of training.

Alternatives Considered

ChiroTouch

Reasons for Choosing EHR 24/7

Cost.

Switched From

ChiroTouch

Reasons for Switching to EHR 24/7

Cost and functionality.

Response from Office Ally

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Replied 19/9/2023
Tamara
  • Industry: Mental Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 2/9/2023

Great product for the price

I have been using OA EHR since 2007 and am overall satisfied with the product

Pros

OA EHR user friendly, great support staff cost effective especially for small medical offices

Cons

doesn't interface with some labs for orders e-prescribing could allow for free hand ordering instead of number values.

Response from Office Ally

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Replied 5/9/2023
Adrianne
  • Industry: Individual & Family Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
1
Ease of Use
3
Customer Support
4

1
Reviewed on 11/12/2023

Review of ehr

It is ok to use as of now but can be not always user friendly

Pros

Copy note and also that some things allow for me to have access

Cons

No treatment plan is frustrating as we do not have a way to track

Response from Office Ally

Adrianne, We are sorry to hear that you have not had a positive experience with Office Ally solutions. Over the last 2 years, we have invested in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings. Thank you for your valuable feedback. If you are interested in sharing additional details, please reach out to us.

Replied 19/12/2023
Jorge
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 18/8/2023

Game Changer

Office Ally has been the best EHR that I have worked with in my 20 year career as a medical assistant office manager.

Pros

Ever since switching to OA EHR my job has become a lot more easier to manage. In particular when billing claims the process is so much easier and allows a faster turn around time for Insurance payments to be processed. I also save a lot of time in patient reminders.

Cons

The patient ally feature needs improvement, there should be an alert button when the patient send us a message or request for an appointment.

Response from Office Ally

Thank you Jorge for the complimentary review. I am very glad to hear that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience.

Replied 22/8/2023
Jason
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
0

5
Reviewed on 1/9/2023

I love EHR 24/7

Fantastic. I love this product and have plans to further customize my workflows.

Pros

I love how it integrates seamlessly with PracticeMate. It is extremely customizable to streamline workflow. And the extremely low price and the great support resources make it very dependable for my practice to be based on it.

Cons

As a chiropractor it is not specifically designed for my needs. However, this is easily overcome with how customizable it is.

Response from Office Ally

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Replied 5/9/2023
Mandy
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 18/8/2023

Mental Health

it is much easier to chart notes and adapt them to the needs of the individual practice

Pros

copy old notes to new notes for reference, easy to put in commonly used phrases and to be compliant with insurance requirements.

Cons

improve patient access, allow parents to put their kids in the same patient access, Import information in intake forms to first progress note. Make it more friendly for mental health uses

Sherry
  • Industry: Medical Practice
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 16/9/2023

Office ally review

keep tract of patients consise manner

Pros

ease of use and good support when you need it

Cons

exam info not carried over to next exam sheet, like allergies, medication allergies.

Response from Office Ally

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Replied 18/9/2023
Kathy
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
3

4
Reviewed on 13/9/2023

EHR rating

pretty easy once we customized and got used to it

Pros

copy to new note featurephrases creationaddedumsdropping note to claims is easy

Cons

timing of the chart codes dropping to the billing to be able to correct

Response from Office Ally

Thank you for the review. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Replied 14/9/2023
Jennifer
  • Industry: Medical Practice
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 18/8/2023

Highly receommend. Have used over 10 years.

Pros

Seamless use between it and Practice Mate. Easy to use.

Cons

System does go down at times but not often. They are quick to fix it.

Response from Office Ally

Thank you Jennifer for the complimentary review. I am very glad to hear that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience.

Replied 22/8/2023
Rhonda
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
5
Customer Support
4

3
Reviewed on 13/12/2023

Office Ally EHR

6/10. Although it was easy to use, it could be more convenient with updates.

Pros

It is easy to navigate through.
Uploading doesn't take long.

Cons

Needs updating.
Still waiting for the bridge for vaccines to be complete.

Response from Office Ally

Rhonda, Thank you for the review and for being a valued customer. We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings. If you are interested in sharing additional details, please reach out to us.

Replied 19/12/2023
Ariel
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/9/2023

Thank you OfficeAlly!

I use OfficeAlly every day and it is super easy to use!

Pros

What I like about OfficeAlly is that it is so practical!

Cons

I cannot think about cons right now! But as a provider I’d like to be able to keep editing a signed note if I feel I need to add new information.

Response from Office Ally

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Replied 12/9/2023
Jeffrey
  • Industry: Hospital & Health Care
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/12/2023

Nurse Practitioner

Pros

Ease of use. Fast customer service. Price is reasonable. Easy to chart.

Cons

None so far…Please keep your price low

Response from Office Ally

Jeffrey, Thank you for the complimentary review. We are very glad that you are enjoying the product. We would be very interested in hearing more about your experience further. If you are interested, please reach out to us.

Replied 19/12/2023
Jessica
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
3
Customer Support
4

4
Reviewed on 25/6/2024

EHR 24/7 is a great product

Its a great well rounded basic software that organizes and keeps patient medical information in a secure platform.

Pros

Office Ally in general is a great basics program with good clearing house capabilities.

Cons

The lack of easy use chart notes for Chiropractors.

Response from Office Ally

Jessica, thank you for the review and for being a valued customer. We value your feedback as we continue to invest in strengthening the features and functionality of our products and continue to focus on upgrading our service offerings.

Replied 27/6/2024
Josh
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

4
Reviewed on 12/12/2023

Overall a good system for the price

Very good. I wish the Reminder Mate feature had a texting response system and was more user friendly. We canceled our Reminder Mate subscription because of the inefficiencies. When we brought this problem to tech supports attention , they never had a good solution of a fix

Pros

Pricing is transparent and reasonable. Accounting software, EHR and stats are all integrated with a clearinghouse

Cons

We are EST so I wish they had tech support available 24/7 or at least for early EST days. As a chiropractic clinic, we had to customize and create our own macros and templates which took a lot of time but worth it

Alternatives Considered

Jane

Reasons for Switching to EHR 24/7

Pricing transparency. Quality of product

Response from Office Ally

Josh, Thank you for the complimentary review. We are very glad that you are enjoying the product. We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings. If you are interested in sharing additional details, please reach out to us.

Replied 19/12/2023
Carmen
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
3
Customer Support
3

3
Reviewed on 12/12/2023

Hate that I cannot use an iPad to have patients sign when I visit patients at there home

Hate that one cannot use iPads for the patients to sign. I go to patients homes so it is very stressful not to have this option

Pros

I like the pricing compared to other options

Cons

I do not like that there is a word limit to each section, and I hate that I cannot get a mobile Ipad for ALMOST 1 year of requesting it.

Response from Office Ally

Carmen, Thank you for the review and for being a valued customer. We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings. If you are interested in sharing additional details, please reach out to us.

Replied 20/12/2023
Brooke
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
4
Customer Support
4

4
Reviewed on 11/12/2023

Office Ally: Pros and Cons

Overall, it is a great electronic health record software management company.

Pros

I enjoy how easy it is to document, my notes, and the functionality and overall interface is great and easy to use.

Cons

When signing into Office Ally, I have to drop down to my name every time, rather than my schedule automatically popping up for myself. At times, we have experienced issues with Office Ally being off-line, and it disrupts our day today activities in terms of documentation and scheduling appointments.

Response from Office Ally

Brooke, Thank you for the complimentary review. We are very glad that you are enjoying the product. We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings. If you are interested in sharing additional details, please reach out to us.

Replied 19/12/2023
Sarah
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
3
Customer Support
5

5
Reviewed on 12/12/2023

Good EHR system, great value!

Overall it’s been really good which is why I’ve stayed for so long.

Pros

Been using for years. Easy to use. Has good features.

Cons

There are spelling errors in the pre populated soap note templates so it’s annoying to have to correct these. Also there are extra spaces in there too which aren’t needed. Doesn’t look professional when sending out charts to other doctors and attorneys.

Response from Office Ally

Sarah, Thank you for the complimentary review. We are very glad that you are enjoying the product.

We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings. If you are interested in sharing additional details, please reach out to us.

Replied 19/12/2023
fred
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
4
Customer Support
0

4
Reviewed on 15/6/2024

EHR immunization registry

Overall excellent customer service with tech support, but the folks that run the immunization registry are the least helpful. They do not reply to email or answer their calls. We are considering transitioning to another system with similar capacity but more responsive customer support.

Pros

Easy to navigate after you have manually created your set up

Cons

Able to integrate with state immunization registry data exchange. However,if you have 2 offices with parent-child status, you are not able to transmit data from the child office. I have provided all necessary information to the immunization registry department at office ally to transmit the correct data but they are yet to get to me after 4 month. I am almost losing my VFC status as a result of this.

Response from Office Ally

Fred, we sincerely apologize for any inconvenience you've experienced with our software and appreciate your feedback. Please provide us with your contact information as well as additional details of your issue and someone from our product team will reach out to you soon to help you resolve this issue. For the various methods of contacting support please visit https://cms.officeally.com/form-contact-form-new.

Replied 24/6/2024
Michelle
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 22/9/2023

How I love my Office Ally!

Aside from occasionally running out of typing space in some areas, I think its great. I know it so well I feel as if I could be one of your techs.

Pros

The customability for all fields. The ability to just click on a sentence i use so often is great.

Cons

Past medical history and discussion sections needs to more room. Dr runs out of room.

Response from Office Ally

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Replied 22/9/2023
Claudenie
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 1/9/2023

No complaints and Easy to use!

It does everything for us. Cuts down on time seeing the patients as our progress notes are pre-populated and the billing is the key to our success!

Pros

EHR 24/7 has been very useful tool in our practice. It is so simple to use and with ease. The price point was also a great factor alongside the billing portion of the EMR. We have been using this since 2020 and not had any issues. Customer service is always helpful and responsive. It's worth the money and saves us time when seeing our patients. Love the patient intake forms as well as we are working our way to a paperless practice.

Cons

At times the patients complain about the intake forms. The price recently went up and that's unfortunate.

Response from Office Ally

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Replied 5/9/2023
Tina
  • Industry: Alternative Medicine
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 21/8/2023

Great EHR product

Our experience for over the past ten years has been incredible. I know problems have come up now and again but if twice a year I'd be surprised and many of them take under an hour to fix or help us with and the customer service is fantastic!

Pros

The ability to create our own SOAP notes that only pertained to what we needed was the most exciting and helpful for our practitioners.

Cons

Quite inexpensive for the incredible ease and access to this type of platform.

Response from Office Ally

Thank you Tina for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience. If you are interested, please reach out to me.

Replied 22/8/2023
Marcella
  • Industry: Medical Devices
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/9/2023

My EHR Review Question and Answer

I am resolving any question that a patient has by being able to read each note put into EHR for that patient. In order to let them know why they have not received there DME items yet. Or if they called because they want to make changes to there DME items I can read the EHR notes and let them know what the next step is.

Pros

I like that I am able to pull a patient that I am working on up and read my EHR notes and other people in my company's EHR notes which helps me to resolve any issues I am having with the patient's account by reading the other employees notes.

Cons

The least thing that I don't like about EHR is the part on the view EHR screen, when you have to save the note by1) from the progress note box you have to select edit which takes you to the edit note screen2) then you have to scroll down to nurses note (this encounter) to edit the note and make any changes or add to the note3) then in order to save the note you have to open up Nurse property (this encounter) and select print nurses note (to exist)Is there anyway that you can save, edit, and make any changes to a note from the View EHR screen?

Response from Office Ally

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Replied 12/9/2023
Christelle
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

4
Reviewed on 24/12/2023

Easy to navigate, value for your money,

I run a small practice and so this is worth it. Having my account representative [sensitive content hidden] has made this process worth it especially at times when we got frustrated.

Pros

Very easy to use, structure is very easy
Value is AMAZING
I CAN DO ALMOST EVERYTHING ON IT
My account representative is very knowledgeable and easy to get a hold of
Appointment notifiations for all appointments
Built in clearinghouse is great and their response time

Cons

CUSTOMER SERVICE IS NOT THE BEST
ANY EDUCATION NEEDED NEEDS TO BE SCHEDULED AND AVAILAIBILITY CAN BE LIMITED..BUT ACCOUNT REP IS ALWAYS THERE TO HELP WITH THIS
Can't integrate your fax line

Response from Office Ally

Christelle, Thank you for the complimentary review. We are very glad that you are enjoying the product. We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings. If you are interested in sharing additional details, please reach out to us.

Replied 2/1/2024
Hasan
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 11/12/2023

Very cost effective EMR

I like it and not planning on changing anytime soon

Pros

Low cost allows me to spend resources elsewhere when needed - ie dictations, AI scribe, etc.

Cons

Can be slow at times, however this has vastly improved in last 2 years

Response from Office Ally

Hasan, Thank you for the complimentary review. We are very glad that you are enjoying the product.

We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings. If you are interested in sharing additional details, please reach out to us.

Replied 19/12/2023
Rabia
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 12/12/2023

Simple EMR-could use some improvement but overall good value

Good value for money, overall easy to use. If I could get a more personalized experience that would make it better.

Pros

Simple to pull up from any computer/interface.
Simple to use, no complex commands.
Easy to get in touch with support.
Never had any issues with pharmacy prescribing.

Cons

1)Will sometimes loose notes as they don't save properly

2) Would be great if we could get the '>' and '<' symbol to use, currently cannot use this symbol for some reason

3)Dot phrases and text templates not easy to enter

4) I do not get any update on the tasks I have sent out

Response from Office Ally

Rabia, Thank you for the complimentary review. We are very glad that you are enjoying the product. We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings. If you are interested in sharing additional details, please reach out to us.

Replied 20/12/2023
Gwenn
  • Industry: Medical Practice
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/9/2023

My experience with EHR

Pros

Easy to set up medical billing using the progress notes. Easy to customize the forms I would be using and good customer service to help with that.

Cons

Took a little time to set up and customize, but that's with any EHR system.

Response from Office Ally

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Replied 12/9/2023
Sasha
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
4

5
Reviewed on 21/8/2023

I'm sticking with OA

Lots of time/effort to set up. Once done, it has worked well. Occasional outages in the middle of work flow have been difficult. I don't feel like we are using it to the best of our capacity, meaning, there are things we have missed doing and sometimes I find out and go, "wow, that was not set up 5 years ago?? bummer."

Pros

Once you set it up, the EHR is easy to use, navigate, and gives a nice format that is easy to read. We love it.

Cons

I have sent in MULTIPLE requests for things that need to be added/implemented. They have never been done, no response, no follow up. We have used this for 5 years. Still nothing.

Response from Office Ally

Thank you Sasha for the complimentary review. I am very glad to hear that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience.

Replied 22/8/2023
Maribeth
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/9/2023

New Love of charting

Just the easy way of charting that makes it fun and hassle free charting.

Pros

When i copy patient chart to a new page, it helps me bring the important information of the patient. You just delete what you don't need and add the visit information.

Cons

That there is no way i can correct the wrong input that i put in someone else's chart once in sign it.

Response from Office Ally

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to me.

Replied 13/9/2023
victoria
  • Industry: Mental Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/12/2023

Overall, a great product!

It is a user-friendly and flexible online booking software that allows me to manage my appointments, notes, and client information with ease. EHR 24/7 is a great tool for any service-based business that needs a simple and efficient way to schedule appointments, make notes, and document client information. It saves me time, money, and hassle, and allows me to focus on providing quality service to my clients. I highly recommend it to anyone looking for a reliable and affordable online booking software.

Pros

It saves you time and hassle by automating the booking process and reducing the risk of human errors or double bookings.
It improves your customer experience by offering them convenience, flexibility, and personalization.

Cons

It requires internet access. If there is a network outage or a technical issue, you may lose access to your bookings or miss potential customers.

Response from Office Ally

Victoria, Thank you for the complimentary review. We are very glad that you are enjoying the product. We would be very interested in hearing more about your experience further. If you are interested, please reach out to us.

Replied 19/12/2023
jenny
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
0

4
Reviewed on 12/12/2023

simple and efficient system

Overall, I have had a positive experience !

Pros

the simplicity of the system allows for a smooth day of treatment

Cons

Occasional glitches and slow down that disrupt the day

Response from Office Ally

Jenny, Thank you for the complimentary review. We are very glad that you are enjoying the product. We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings. If you are interested in sharing additional details, please reach out to us.

Replied 20/12/2023
Brianna
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
1
Functionality
2
Ease of Use
2
Customer Support
0

2
Reviewed on 11/12/2023

RN Review EHR

For a larger practice, there are better, more technologically advanced software products that I would use instead of EHR. EHR is fine for small practice, but there are too many click-throughs to get to where I need to be.

Pros

Smaller clinics would be fine using office ally. Scheduling is easy.
Software is easy.

Cons

I use EPIC at my other job and the patient chart is much more advanced and convenient in showing all of the patient data I need to see without having to scourge through the chart looking for information. EPIC displays everything I need to see, which makes charting easier. Everything looks very basic, hard to find info,

Response from Office Ally

Brianna, We are sorry to hear that you have not had a positive experience with Office Ally solutions. Over the last 2 years, we have invested in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings. Thank you for your valuable feedback. If you are interested in sharing additional details, please reach out to us.

Replied 19/12/2023
Kimberly
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 7/9/2023

Great product for the price.

The quality for the cost is great.

Pros

Love the Billing and insurance aspect. No need for a separate clearing house.

Cons

Way more features than we need at this office.

Alternatives Considered

CHIROSPRING and Chiro8000

Reasons for Switching to EHR 24/7

Cost.

Response from Office Ally

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Replied 11/9/2023
Lauren
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
3

4
Reviewed on 1/9/2023

Overall Use of EHR 24/7

It has been very easy to get used to and to

Pros

Ease of use and implementation, billing is easy to use but I would like more insurances to participate in adjunct documents upload.

Cons

The reports don't have enough diversity or ways to get specific information. The trainers are a little rushed when explaining uses. Templates are hard to customize to the degree we would like

Response from Office Ally

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Replied 5/9/2023
Lindsey
  • Industry: Medical Practice
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/9/2023

Great

I have been very happy and satisfied with the product and services.

Pros

Cost, easy accessibility, easy to manage and work within site.

Cons

I am unable to think of anything at this time

Response from Office Ally

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Replied 12/9/2023
Sandi
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/9/2023

Office Ally a Wonderful and Inexpensive Program!

We use the program daily and love the flexibility, ease of use, and price.

Pros

We like the ease of use and the flexibility to customize certain items (templates).

Cons

We haven't experienced any negative impacts.

Response from Office Ally

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.

Replied 18/9/2023
Jessica
  • Industry: Mental Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/12/2023

Review 2023

Great experience!! Great customer service, easy to use!

Pros

It’s easy to use, great customer service

Cons

no complaints, EHR 24/7 has been great!

Response from Office Ally

Jessica, Thank you for the complimentary review. We are very glad that you are enjoying the product. We would be very interested in hearing more about your experience further. If you are interested, please reach out to us.

Replied 19/12/2023
jennifer a
  • Industry: Alternative Medicine
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
3
Customer Support
0

3
Reviewed on 7/9/2023

templates have been a problem. iIhave asked multiple times to fix one of our templates . Never...

Overall the experience is good. It has been hard to learn all of it.

Pros

I like the ease of use. The pre- screening of claims. Appointment page ease of use.

Cons

trying to get a training in a reasonable amount t of time. really long wait times on the phone. Trying to get templates fixed. I have asked multiple times to get text boxes to questions in a template. It has not been done. Also trying to communicate with the people who fix the templates is not good. When we do get a training, sometimes the trainer talks too fast and goes through it too fast. There needs to be more training videos.

Response from Office Ally

Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about your experience further. If you are interested, please reach out to us.

Replied 8/9/2023
167 reviews

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