EHR 24/7

Pros

It works hand and hand with Practice Mate, so that your entire practice can be integrated through one electronic system. Patient scheduling, medical records, prescriptions, patient charts, billing, claims, payments, invoices, all in one.

Cons

There really are not many drawbacks to Office Ally's Practice Mate and EHR 24/7, I highly recommend them for any practice looking for a comprehensive software solution for their business.

Pros

Charting is quick as long as you use Text Blaze Snippets on chrome with it. Otherwise, it can be long. It is customizable by the provider and for specialties which is nice. Each specialty can have their own template. Adding patients is easy. Re-prescribing doesn't require an actual note, so the MA's or RN's can do this and send to provider for authorization. Uses "superbills" for charting, meaning you can bundle specific CPT codes with allowed ICD10's. Interacts with their billing clearinghouse for rapid notification of coverage.

Cons

It is segmented. You can't look at the patient financial's without going into a completely different system (the practice manager). Same goes for scheduling. In other words, if you want to schedule, you have to be logged into 2 systems they have that communicate. But, requiring you to have multiple types of browsers (not just tabs) up and running. The system only allows notifications of appointments outside of a 24 hour period, such that if you wanted to setup notification of appointment on the same day, ie. 3 hours before appointment, it doesn't let you. And, there is no system outside that interacts with officeally. So, if you want to do patient reviews, emails, etc., you have to manually upload your file to the outside vendor.

Alternatives Considered

Reasons for Choosing EHR 24/7

Switched From

Reasons for Switching to EHR 24/7

Pros

I like the ease of use. The pre- screening of claims. Appointment page ease of use.

Cons

trying to get a training in a reasonable amount t of time. really long wait times on the phone. Trying to get templates fixed. I have asked multiple times to get text boxes to questions in a template. It has not been done. Also trying to communicate with the people who fix the templates is not good. When we do get a training, sometimes the trainer talks too fast and goes through it too fast. There needs to be more training videos.

Pros

Easy to navigate after you have manually created your set up

Cons

Able to integrate with state immunization registry data exchange. However,if you have 2 offices with parent-child status, you are not able to transmit data from the child office. I have provided all necessary information to the immunization registry department at office ally to transmit the correct data but they are yet to get to me after 4 month. I am almost losing my VFC status as a result of this.

Pros

It's easy to use and customize for my small practice without having to navigate enterprise-level features that we don't need. Training is simple so onboarding new staff members is quick. Key integrations with eRx, labs and practice management have been seamless, and the pricepoint is an order (or two) of magnitude lower than large scale options such as Athena or Epic. I like the ability to easily free text without opening and closing multiple windows.

Cons

Patient portal still needs work to improve integration and features. Patient access to chart is limited and requires active monitoring (e.g. routing reports to the portal). I don't report statistics for Medicare so can't comment about utility for that. Chart management features such as searching for specific diagnoses or medications is clunky -- can't use * to fold multiple related diagnoses into the same search.

Alternatives Considered

Reasons for Choosing EHR 24/7

Reasons for Switching to EHR 24/7