--- description: Review of typedesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: typedesk | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/4569/live-chat/software) > [typedesk](/software/469761/typedesk) # typedesk Canonical: https://www.softwareadvice.ie/software/469761/typedesk Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/469761/typedesk?page=2) > typedesk is a web-based text expander and keyboard automation application that helps businesses of all sizes maintain consistency across their communications. The platform allows users to create text shortcuts and templates that work across various applications and websites, such as Gmail, Zendesk, Helpscout, and Facebook. The AI prompt generator of typedesk integrates with ChatGPT to generate AI-enabled responses. Users can create custom prompts and templates to craft personalized, engaging messages. The document template generator module enables users to create and personalize documents, such as contracts, proposals and invoices. > > Verdict: Rated **4.6/5** by 49 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 49 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: typedesk - **Location**: Lille, France - **Founded**: 2018 ## Commercial Context - **Starting Price**: US$8.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Dutch, English, French - **Available Countries**: Australia, Canada, France, Germany, India, Ireland, Italy, Mexico, Netherlands, New Zealand, Philippines, Singapore, South Africa, United Arab Emirates, United Kingdom, United States ## Features - Alerts/Notifications - Autoresponders - CRM - Canned Responses - Chat/Messaging - Chatbot - Collaboration Tools - Content Creation - Content Management - Contract Drafting - Customisable Branding - Customisable Forms - Customisable Templates - Customizable Fields - Data Extraction - Data Import/Export - Document Automation - Document Generation - Document Management - Document Review ## Support Options - Chat ## Category - [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software) ## Related Categories - [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software) - [Productivity Software](https://www.softwareadvice.ie/directory/4366/productivity/software) - [Artificial Intelligence (AI) Software](https://www.softwareadvice.ie/directory/4360/artificial-intelligence/software) - [Document Generation Software](https://www.softwareadvice.ie/directory/4300/document-generation/software) ## Alternatives 1. [Google Docs](https://www.softwareadvice.ie/software/327807/google-docs) — 4.7/5 (28798 reviews) 2. [Microsoft Excel](https://www.softwareadvice.ie/software/402345/microsoft-excel) — 4.8/5 (19401 reviews) 3. [Microsoft Word](https://www.softwareadvice.ie/software/399478/microsoft-word) — 4.7/5 (2783 reviews) 4. [Google Workspace](https://www.softwareadvice.ie/software/344998/google-workspace) — 4.7/5 (17483 reviews) 5. [Grammarly Business](https://www.softwareadvice.ie/software/351464/grammarly-business) — 4.7/5 (7205 reviews) ## Reviews ### "Where have you been all my life?" — 5.0/5 > **Emmanuel** | *24 September 2020* | Logistics & Supply Chain | Recommendation rating: 10.0/10 > > **Pros**: Anyone running a Customer Experience, Customer Service, Customer Support desk/team, etc needs to be using TypeDesk. While it has not been around a long time, it sure is already quite powerful and more features are added regularly. Keyboard shortcuts for all the important use of the product makes it lightning fast and efficient\!\!\! Fast and friendly support and a real willingness to listen and build a truly useful product\! > > **Cons**: So far, very few bugs, and very few negative things to say. The one feature that is not quite there yet is being worked on and will be updated in the next two weeks so even less to consider as Cons very soon... > > Fast, Capable, and SUCH a god-send time saving tool... ----- ### "Good single user prefab app" — 5.0/5 > **Verified Reviewer** | *4 September 2020* | Information Technology & Services | Recommendation rating: 6.0/10 > > **Pros**: -Easy to store my prefabs -trial was easy to start -user interface seemed simple -customers support was proactive in their reach out, I just ran out of time in my workday to provide sufficient feedback to them as they were reaching out > > **Cons**: -formatting disappeared when I pasted prefab into the app -it's supposed to be collaborative between team members, but when I shared it with a team member, they had read only access. -can't insert gifs or images into prefabs; this would be incredibly helpful for customer support. it actually makes the product impossible for me to say yes to without this feature alone. > > As a former Textexpander user (but who wants to pay that much per user seat), I was looking for a replacement for my Customer Success team. I wanted it to be collaborative between team members (multiple users with admin privileges to add/edit prefabs), be able to hold a plethora of prefabs, contain gifs and images as well as links. I look at quite a few options compared to Typedesk and Typedesk seemed to have an easy trial and interface to try it out. I would say Typedesk does not meet my criteria. Based on what I need for the team, a non-negotiable is adding images (not merely links to the images) in the prefab itself and having users collaborate. Perhaps the trial limited collaboration, but, for these two reasons, I decided not to move forward with the product for our team. However, if I was a single user, this would partly fit my needs, but again, I need to have images and gifs inside of the prefab (not just links to them). ----- ### "Not great, especially if you need support" — 1.0/5 > **Thomas** | *5 February 2025* | Legal Services | Recommendation rating: 3.0/10 > > **Pros**: We can create unlimited custom email templates > > **Cons**: Syncing of edits is not working if you have several users. Software too often "not responding." No support if things don't work. > > For one user, it works ok - syncing edits from the desktop version to your online version takes ages and often is not working. ----- ### "A handy tool for those who send a ton of emails" — 5.0/5 > **Curt** | *9 September 2020* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: I really like the ease of use TypeDesk, and its easy accessibility when sending repetitive and routine responses...it's a great tool\! > > **Cons**: The only cumbersome aspect is having to re-login each time on boot-up, but it's a small price to pay for the convenience the tool provides. > > Great customer support whenever a few initial onboarding and basic usage questions arose...definitely recommended\! ----- ### "Typedesk saves me hours a week" — 5.0/5 > **Diana** | *14 October 2021* | Design | Recommendation rating: 10.0/10 > > **Pros**: Before Typedesk I had a wiki that I used for my templates. Mostly I used the templates for my mails, social media and random info. Every time I had to copy and paste and then read the whole text and adjust it as needed. And now? I answer a few questions and the whole text is ready to go\! Typedesk is saving hours a week :-) > > **Cons**: There is absolutely nothing I don't like about Typedesk\! Of course a few things I would love to be added in the future, but it's already on the roadmap :-) > > Just plain awesome ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/469761/typedesk?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/469761/typedesk) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data