--- description: Review of MAF ICIMS Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: MAF ICIMS | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Call Tracking Software](/directory/3509/call-tracking/software) > [MAF ICIMS](/software/473541/MAF-ICIMS) # MAF ICIMS Canonical: https://www.softwareadvice.ie/software/473541/MAF-ICIMS Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/473541/MAF-ICIMS?page=2) > MAF ICIMS is a management platform designed for Microsoft Teams environments. It provides tools for analytics, monitoring, call recording, and license optimization. The platform is used by organizations in industries such as finance, healthcare, public sector, manufacturing, retail, and education to support business communications and customer service operations. It is also utilized by managed service providers to monitor and report across multiple client tenants. The platform includes four main modules within a single system. The Teams Real-Time Contact Center Module offers live dashboards, wallboards, and agent presence views to monitor Call Queues and Auto Attendants. The Teams Call Recording Module enables policy-based recording, transcription, governance controls, and searchable conversations to support compliance and quality assurance. The Teams Analytics Module provides reports on usage patterns, call activity, and operational trends through preconfigured dashboards. The Teams License Optimization Module identifies inactive users, duplicate assignments, and underutilized Microsoft 365 licenses to help manage resources effectively. The platform connects with Microsoft cloud services through secure APIs, including Microsoft Teams, Microsoft 365, Microsoft Entra ID, and Microsoft Graph APIs. It also supports analytics for Cisco Webex Calling environments. Multi-tenant capabilities allow centralized management across multiple organizations with delegated access controls. The platform enhances operational visibility, governance, and control for Microsoft Teams environments. > > Verdict: Rated **5.0/5** by 9 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 9 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: MAF InfoCom - **Founded**: 2000 ## Commercial Context - **Starting Price**: €100.00 - **Pricing model**: Flat Rate (Free Trial) - **Target Audience**: 11–50 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - Ad hoc Reporting - Archiving & Retention - By-Extension Reporting - Call Duration - Call Logging - Call Monitoring - Call Recording - Call Volume - Caller ID - Customisable Dashboard - Data Import/Export - Data Visualisation - Drag & Drop - File Transfer - Inbound Reporting - Monitoring - On-Demand Recording - Outbound Reporting - Performance Metrics - Queue Management ## Category - [Call Tracking Software](https://www.softwareadvice.ie/directory/3509/call-tracking/software) ## Related Categories - [Call Tracking Software](https://www.softwareadvice.ie/directory/3509/call-tracking/software) - [Reporting Tools](https://www.softwareadvice.ie/directory/4284/reporting-tools/software) - [Unified Communications Software](https://www.softwareadvice.ie/directory/1556/ucaas/software) - [Call Accounting Software](https://www.softwareadvice.ie/directory/4743/call-accounting/software) - [Call Recording Software](https://www.softwareadvice.ie/directory/1718/call-recording/software) ## Reviews ### "MAF ICIMS : A Comprehensive Review of Unified Communication ." — 5.0/5 > **Verified Reviewer** | *15 September 2023* | Electrical/Electronic Manufacturing | Recommendation rating: 10.0/10 > > **Pros**: To help enterprises fully understand how their Unified Communication and Collaboration (UC\&C) resources are used, MAF ICIMS offers comprehensive usage tracking and analytics functionalities. This allows for data-driven optimization and decision-making. > > **Cons**: For businesses which want this functionality, MAF ICIMS may not provide tools for conventional inventory management. > > In order to protect sensitive information, MAF ICIMS helps enterprises identify and respond to security risks while guaranteeing data protection compliance . The analytics tools facilitate data-driven decision-making, enabling businesses to efficiently optimize resource allocation and cut expenses. ----- ### "Crg avis" — 5.0/5 > **Max** | *11 October 2023* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: Ce sont des fonctionnalités implémentées avec beaucoup de rigueur et celle qui me plaît le plus c'est l'enregistrement sur une période et de façon programmatique > > **Cons**: L'application n' intègre pas une fonctionnalité de redondance sur les appels > > Je suis très satisfait de cette application car je l'utilise depuis toujours et je ne me plains pas car je n'ai pas encore rencontré le problème de bug et de mise à jour ----- ### "Efficient reporting and management." — 5.0/5 > **Verified Reviewer** | *15 October 2023* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: It offers comprehensive reporting along with collaborative connectivity with unified communication and collaboration process which could be essential in validating reports generated by it and can help in optimizing the overall productivity and hence help in managing the cost. > > **Cons**: Though it is one of the best solution which offers multiple features to manage uc\&c software's but I feel the overall UI experience of application needs a bit brushing. > > In our use case we have implemented it with Microsoft teams and it actually offers Realtime insights and alerts whenever any issue arises. ----- ### "MAF ICIMS : Monitoring and Reporting for Unified Communication and Collaboration Solutions" — 5.0/5 > **Verified Reviewer** | *15 September 2023* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: I enjoy the User Experience Improvement plan, which identifies and resolves problems with call quality, connectivity, and collaboration tools to improve the overall user experience. > > **Cons**: Users and administrators may need time to become proficient with the program, which could cause disruptions during the adoption process. The Learning Curve in mcf icims is a little challenging. > > For an organization to sustain effective communication and collaboration, it delivers real-time insights on UC\&C activities.The solution helps to quickly identify and address problems, reducing disruptions and downtime. ----- ### "amazing software" — 5.0/5 > **sahil** | *14 September 2023* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: it is a wonderful software to manage all call at once and report at same time... really makes the job easy and smooth and also the range of features it provides is good. > > **Cons**: Reporting the analytics is just sometimes a bit problematic with this but 99% times it gets them done right so not a really big thing I would say. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/473541/MAF-ICIMS?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/473541/MAF-ICIMS) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data