---
description: Review of Intellicon Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Intellicon | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/4588/call-center/software) > [Intellicon](/software/473977/Intellicon)

# Intellicon

Canonical: https://www.softwareadvice.ie/software/473977/Intellicon

> Intellicon is an AI-powered contact center platform that centralizes customer communications across multiple channels. It is designed for use in industries such as banking, e-commerce, healthcare, real estate, education, telecommunications, and insurance. The platform supports voice calls, chat, email, WhatsApp, SMS, and social media interactions from a single interface.

The software includes AI-driven features such as an AI chatbot for automated customer support, a voice-enabled multilingual virtual agent, and AI tools for analyzing and scoring customer interactions. Key contact center features include an auto dialer, automatic call distribution, inbound and outbound call handling, self-service interactive voice response, and a detailed customer profile view. Additional tools include a sales CRM for lead management, a helpdesk with ticketing and complaint management, and unified communication features.

The platform also supports workforce management, SLA tracking, call recording, conferencing, and voicemail. It provides real-time insights, automated workflows, and a knowledge base to improve operational efficiency. An agent mobile application is available for added flexibility.
> 
> Verdict: Rated **4.0/5** by 1 users. Top-rated for **Customer Support**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 1 Reviews |
| Ease of Use | 3.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | - | ( Likelihood to recommend) |

## About the vendor

- **Company**: Intellicon
- **Founded**: 2012

## Commercial Context

- **Pricing model**: Other (Free Trial)
- **Pricing Details**: Contact Us for Pricing
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Android (Mobile)
- **Supported Languages**: English
- **Available Countries**: Pakistan

## Features

- AI Copilot
- AI Summarization
- API
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Auto-Dialer
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Blended Call Centre
- CRM
- Call Centre Management
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting

## Integrations (10 total)

- ChatGPT
- HubSpot Marketing Hub
- HubSpot Sales Hub
- Looker
- Salesforce Platform
- Shopify
- WhatsApp Business API
- WooCommerce
- Zapier
- Zoho Desk

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Call Centre Software](https://www.softwareadvice.ie/directory/4588/call-center/software)

## Related Categories

- [Call Centre Software](https://www.softwareadvice.ie/directory/4588/call-center/software)
- [Contact Centre Software](https://www.softwareadvice.ie/directory/4389/contact-center/software)
- [Customer Service Software](https://www.softwareadvice.ie/directory/255/customer-service/software)

## Alternatives

1. [Ringover](https://www.softwareadvice.ie/software/120988/ringover) — 4.7/5 (871 reviews)
2. [Convoso](https://www.softwareadvice.ie/software/2799/safesoft-contact) — 4.5/5 (387 reviews)
3. [DialedIn CCaaS](https://www.softwareadvice.ie/software/20027/chasedata) — 4.8/5 (324 reviews)
4. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1781 reviews)
5. [Readymode](https://www.softwareadvice.ie/software/171343/Readymode) — 4.6/5 (142 reviews)

## Reviews

### "Intellicon review" — 4.0/5

> **Haroon** | *23 January 2017*
> 
> We have had a wonderful experience working with Contegris and using their Intellicon solution. This is quite a good solution for small and medium-sized businesses. The main benefit that we experienced was the high quality of customer service from Contegris.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/473977/Intellicon)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/473977-Intellicon/> |
| en-AU | <https://www.softwareadvice.com.au/software/473977/Intellicon> |
| en-GB | <https://www.softwareadvice.co.uk/software/473977/Intellicon> |
| en-IE | <https://www.softwareadvice.ie/software/473977/Intellicon> |
| en-NZ | <https://www.softwareadvice.co.nz/software/473977/Intellicon> |

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